Carry-on baggage

Free Carry-on Baggage (one bag plus one personal item)

Carry on luggage has strict limitations due to space available for storage. All bags carried onboard must fit in the overhead bins or underneath the seat in front of you (floor storage not allowed on bulkheads or exit rows to comply to safety regulations). Carry on luggage dimensions limited to the linear sum of 115 cm (length + width + height). Additionally, customers may bring onboard a small personal item such as:

a) 1 purse, briefcase, camera bag, or diaper bag
b) or 1 laptop computer
c) or 1 item of similar size


Additional items allowed on board (not subject to personal item limitation):

a) Special items like strollers, child restraint seats, or assistive devices such as wheelchairs oor crutches

All items subject to onboard space limitations and storage space, and may need to be gate checked free of charge.


Checked baggage

PREMIUM ECONOMY*
1ˢᵗ and 2ⁿᵈ bags
can be checked free of charge.
MAX
1ˢᵗ and 2ⁿᵈ bags
can be checked free of charge.
PLUS
1ˢᵗ bag can be checked
free of charge
.
LIGHT
Does not include free
checked baggage.
PROMO
Does not include free
checked baggage.

*Available only on international flights.

Checked baggage

PREMIUM ECONOMY*

1ˢᵗ and 2ⁿᵈ bags can be checked free of charge.

MAX

1ˢᵗ and 2ⁿᵈ bags can be checked free of charge.

PLUS

1ˢᵗ bag can be checked
free of charge.

LIGHT

Does not include free
checked baggage.

PROMO

Does not include free
checked baggage.

*Available only on international flights.

!

Please note: If you have already purchased your ticket and need to bring more baggage, you can pay the baggage fee ahead of time by going to My Reservations or during check-in. If you have purchased your tickets on other websites, or at stores that do not belong to GOL, please access My Reservations by using your locator/reservation code and last name.


Fees

Baggage
Checked baggage weighing up to23 kg (51 lbs)

Domestic Flights
Digital channels*

Domestic Flights
Check-in counter

International flights
Digital channels*

International flights
Check-in counter

1ˢᵗ  checked bag (Light and Promo fares)

R$ 50

R$ 100

USD15

USD30

2ⁿᵈ checked bag

R$ 70

R$ 140

USD35

USD70

3ʳᵈ to 10ᵗʰ checked bags (each)

R$ 80

R$ 160

USD50

USD100

*Please be aware of the following restrictions for kiosks: payments can only be made in (R$) Reals, debit cards are not accepted.


Fees

Checked baggage weighing up to23 kg (51 lbs)

Domestic Flights
Digital channels*
1ˢᵗ  checked bag (Light and Promo fares)
R$ 50
2ⁿᵈ checked bag
R$ 70
3ʳᵈ to 10ᵗʰ checked bags (each)
R$ 80
Domestic Flights
Check-in counter
1ˢᵗ  checked bag (Light and Promo fares)
R$ 100
2ⁿᵈ checked bag
R$ 140
3ʳᵈ to 10ᵗʰ checked bags (each)
R$ 140
International flights
Digital channels*
1ˢᵗ  checked bag (Light and Promo fares)
USD 15
2ⁿᵈ checked bag
USD 35
3ʳᵈ to 10ᵗʰ checked bags (each)
USD 50
International flights
Check-in counters
1ˢᵗ  checked bag (Light and Promo fares)
USD 30
2ⁿᵈ checked bag
USD 70
3ʳᵈ to 10ᵗʰ checked bags (each)
USD 100

*Please be aware of the following restrictions for kiosks: payments can only be made in (R$) Reals, debit cards are not accepted.


Oversize or overweight 
checked baggage

Should your checked bag weigh more than 23 kg (51 lbs), you will be charged an excess baggage fee of R$25.00 per extra kg for domestic flights and US$8.00 per extra kg for international flights. Bags may not exceed 45 kg (99 lbs) on domestic flights and 32 kg (71 lbs) on international flights. To learn about the baggage weight limits for international flights operated by GOL partner airlines, please click here and check the baggage rules for the airline that is operating your flight.
 

How much excess weight allowance can I purchase?

Each passenger can pay for up to 200 kg (441 lbs) of excess baggage. Passengers traveling with total baggage in excess of this limit will need  to check their items as cargo with GOLLOG.

•  All excess or overweight bags are accepted on a space-available basis. If the baggage cannot be carried on the same flight with you, it will be transported on the next available flight;

•  Up to 10 bags may be checked per passenger on flights operated by GOL.


Pets as checked items

Transport of dogs and cats (except animals with short muzzle and guide dogs) are permitted by GOL (subject to charge). Wild animals should be transported via cargo (Gollog). Many countries have strict regulations regarding international pet travel. Remember to make arrangements in advance.

•  Contact the embassy or consulate of the destination country 
to determine pet travel regulations.

•  Obtain all necessary paperwork (such as health certificates and documentation) regarding your pet’s travel.

•  Contact your local veterinarian to ensure your pet is in
compliance with foreign health regulations.

•  Check with the CDC about the importation of pets into the 
United States.

•  Check with APHIS about international animal export 
regulations.



Additional fees and charges may apply.

Terminal handling charges, customs clearance fees, veterinarian service, and/or kennel storage fees are in addition to shipping rates and will be charged to the shipper or pet owner upon arrival at destination airport. All fees and charges must be paid in full prior to the release of animal. Additionally: 

•  Must be brought to the GOL facility at least four hours 
prior to departure;

•  Live animal shipments for international transfers to other 
carriers are not accepted;

•  Require kennels that have ventilation openings on three sides, 
in addition to the door opening.


At this time GOL does not accept pets in cabin for a fee, with the exception of service or guide dogs, which are free of charge.


Additional Fees and Services

Online booking ( www.voegol.com.br) - No fees.

Call center, GOL Store or travel agency

Fares (One way or round trip) Customer assistance fee

Until R$ 399,99

R$ 40,00

Same or more than R$ 400,00

10% of total fare

 


Additional Fees and Services

Online booking ( www.voegol.com.br) - No fees.

Call center, GOL Store or travel agency

 

Fares (One way or round trip) until R$ 399,99

Customer assistance fee: R$ 40,00

Fares (One way or round trip) same or more than R$ 400,00

Customer assistance fee: 10% of total fare

 


Unaccompanied Minor

The service is mandatory for children from 5 to 12 years of age and optional for children from 12 to 18 years of age:

•  For flights within Brazil - R$ 149,00 per flight and per passenger

•  For international flights GOL - USD 110.00 per flight and per passenger

* Charges paid in US Dollar will be converted to Brazilian Real currency at the prevailing exchange rate being used by the respective banks or financial institutions.


Fare families, and cancellation fees, flight change fees, and no-show fees

Find which fare best fits your budget by comparing their benefits on the table below.

Type of flight: Domestic

Features

MAX PLUS LIGHT PROMO

Cancelation or change fee¹    

No fee

US$75.00* or 100% of the fare

US$75.00* or 100% of the fare

100% of the fare

Refundable amount

95%

40%

Non-refundable

Non-refundable

No-show fee

1ª e 2ª bagagens No fee

US$120.00* or 100% of the fare

US$120.00* or 100% of the fare    

100% of the fare

*Dollar values will be converted to the purchase currency based on the exchange rate on the day of the purchase.

In addition to these charges, GOL also offers its customers two unique classes for agencies. To learn more, call your travel agent.

 


Type of flight: International

Features

PREMIUM ECONOMY PLUS LIGHT PROMO

Cancelation or change fee¹    

No fee

US$75.00* or 100% of the fare

US$75.00* or 100% of the fare

100% of the fare

Refundable amount

95%

40%

Non-refundable

Non-refundable

No-show fee

No fee

US$120.00* or 100% of the fare

US$120.00* or 100% of the fare    

100% of the fare

*Dollar values will be converted to the purchase currency based on the exchange rate on the day of the purchase.

In addition to these charges, GOL also offers its customers two unique classes for agencies. To learn more, call your travel agent.

 


Fare families, and cancellation fees, flight change fees, and no-show fees

Find which fare best fits your budget by comparing their benefits on the table below.

 Type of flight: Domestic

MAX
Features
Cancelation or change fee¹  
No fee
Refundable amount
95%
No-show fee
1ª e 2ª bagagens No fee
PLUS
Features
Cancelation or change fee¹  
US$75.00* or 100% of the fare
Refundable amount
40%
No-show fee
US$120.00* or 100% of the fare
LIGHT
Features
Cancelation or change fee¹  
US$75.00* or 100% of the fare
Refundable amount
Non-refundable
No-show fee
US$120.00* or 100% of the fare
PROMO
Features
Cancelation or change fee¹  
100% of the fare
Refundable amount
Non-refundable
No-show fee
100% of the fare

*Dollar values will be converted to the purchase currency based on the exchange rate on the day of the purchase.

In addition to these charges, GOL also offers its customers two unique classes for agencies. To learn more, call your travel agent.


Type of flight: Internacional

PREMIUM ECONOMY
Features
Cancelation or change fee¹  
No fee
Refundable amount
95%
No-show fee
No fee
PLUS
Features
Cancelation or change fee¹  
US$75.00* or 100% of the fare
Refundable amount
40%
No-show fee
US$120.00* or 100% of the fare
LIGHT
Features
Cancelation or change fee¹  
US$75.00* or 100% of the fare
Refundable amount
Non-refundable
No-show fee
US$120.00* or 100% of the fare
PROMO
Features
Cancelation or change fee¹  
100% of the fare
Refundable amount
Non-refundable
No-show fee
100% of the fare

*Dollar values will be converted to the purchase currency based on the exchange rate on the day of the purchase.

In addition to these charges, GOL also offers its customers two unique classes for agencies. To learn more, call your travel agent. 

SMILES Program

Cancellation of mileage reservations
Fee to process a cancelation and credit miles in your account:

•  Fees vary between BRL 80 to 100 or USD 40 to 50 depending on categories used to issue the ticket.

Miles that would have otherwise expired will not be credited back to the account.


In-flight Products & Services

PREFERRED SEATS

At GOL you can assign your seats before check-in for the flight is available, for a small fee. Seats may be assigned free of charge within the check-in period, starting 7 days before the departure time.

The fee for GOL preferential seating may vary according to destination, duration of the flight, seat type and other rules.

 

FOOD

All GOL flights offer complimentary soda, coffee, water and juices. For flights within Brazil, complimentary meals include healthy and organic snacks. On international flights, GOL offers complimentary snacks, as well as hot and cold meals.


GOL Domestic Premium Lounge - Who has complimentary access?

•  Smiles Diamond and Gold customers flying exclusively with GOL.

 Customers flying GOL Premium Class and connecting with a domestic flight.

 Smiles Platinum MasterCard cardholders flying with GOL or a partner airline.

•  Diners Club cardholders.

 Priority Pass members.

 First Class and Business Class passengers flying Delta or Air France-KLM, in addition to SkyMiles Diamond, Platinum, and Gold Medallion members and Flying Blue Platinum and Gold members who will be boarding a connecting flight with GOL from an international flight.


GOL International Premium Lounge - Who has complimentary access?

 Smiles Diamond and Gold customers flying exclusively with GOL.

 Customers flying GOL Premium Class.

 Customers with a Smiles Platinum MasterCard credit card flying with GOL or a partner airline.

 Diners Club cardholders.

 Priority Pass members.

 Passengers flying First Class or Business Class with Delta, Air France-KLM, or other partner airlines.

 SkyMiles Diamond, Platinum and Gold Medallion members traveling on flights operated by GOL or Delta.

 Air France-KLM Flying Blue Platinum and Gold members traveling on international flights connecting with GOL.


Other passengers may also enjoy the GOL Premium Lounge. 
See the prices below:

 

Customer type

GOL Domestic Premium Lounge

GOL International Premium Lounge

Smiles Silver Customer

USD 25.00

USD 25.00

Smiles Customer

USD 25.00

USD 30.00

Other Customers

USD 25.00

USD 35.00

Children

USD 15.00

USD 15.00


*The prices listed above are for purchases made through GOL digital channels. The price at the reception counter of the Lounge is subject to change.


Other passengers may also enjoy the GOL Premium Lounge. 
See the prices below:

GOL Domestic Premium Lounge
Customer type
Smiles Silver Customer
USD 25.00
Smiles Customer
USD 25.00
Other Customers
USD 25.00
Children
USD 15.00

 

GOL International Premium Lounge
Customer type
Smiles Silver Customer
USD 25.00
Smiles Customer
USD 30.00
Other Customers
USD 35.00
Children
USD 15.00

*The prices listed above are for purchases made through GOL digital channels. The price at the reception counter of the Lounge is subject to change.