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Optional service fees
Carry-on baggage
Carry on luggage has strict limitations due to space available for storage. All bags carried onboard must fit in the overhead bins or underneath the seat in front of you (floor storage not allowed on bulkheads or exit rows to comply to safety regulations). Carry on luggage dimensions limited to the linear sum of 115 cm (length + width + height). Additionally, customers may bring onboard a small personal item such as:
a) 1 purse, briefcase, camera bag, or diaper bag
b) or 1 laptop computer
c) or 1 item of similar size
a) Special items like strollers, child restraint seats, or assistive devices such as wheelchairs oor crutches
All items subject to onboard space limitations and storage space, and may need to be gate checked free of charge.
Checked baggage
| PREMIUM ECONOMY* | MAX | PLUS | LIGHT | PROMO | |
|---|---|---|---|---|---|
|
|
1ˢᵗ and 2ⁿᵈ bags
can be checked free of charge.
Legenda
|
1ˢᵗ and 2ⁿᵈ bags
can be checked free of charge.
Legenda
|
1ˢᵗ bag can be checked
free of charge.
Legenda
|
Does not include free
checked baggage.
Legenda
|
Does not include free
checked baggage.
Legenda
|
Fees
Baggage
|
Domestic Flights
|
Domestic Flights
|
International Flights
|
International Flights
|
|---|---|---|---|---|
| 1ˢᵗ checked bag (Light and Promo fares) | R$ 50 | R$ 100 | USD 15 | USD 30 |
| 2ⁿᵈ checked bag | R$ 70 | R$ 140 | USD 35 | USD 70 |
| 3ʳᵈ to 10ᵗʰ checked bags (each) | R$ 80 | R$ 160 | USD 50 | USD 100 |
Oversize or overweight checked baggage
Each passenger can pay for up to 200 kg (441 lbs) of excess baggage. Passengers traveling with total baggage in excess of this limit will need to check their items as cargo with GOLLOG.
• All excess or overweight bags are accepted on a space-available basis. If the baggage cannot be carried on the same flight with you, it will be transported on the next available flight;
• Up to 10 bags may be checked per passenger on flights operated by GOL.
Pets as checked items
Transport of dogs and cats (except animals with short muzzle and guide dogs) are permitted by GOL (subject to charge). Wild animals should be transported via cargo (Gollog). Many countries have strict regulations regarding international pet travel. Remember to make arrangements in advance.
• Contact the embassy or consulate of the destination country to determine pet travel regulations.
• Obtain all necessary paperwork (such as health certificates and documentation) regarding your pet’s travel.
• Contact your local veterinarian to ensure your pet is in
compliance with foreign health regulations.
• Check with the CDC about the importation of pets into the
United States.
• Check with APHIS about international animal export
regulations.
Terminal handling charges, customs clearance fees, veterinarian service, and/or kennel storage fees are in addition to shipping rates and will be charged to the shipper or pet owner upon arrival at destination airport. All fees and charges must be paid in full prior to the release of animal. Additionally:
• Must be brought to the GOL facility at least four hours prior to departure;
• Live animal shipments for international transfers to other carriers are not accepted;
• Require kennels that have ventilation openings on three sides, in addition to the door opening.
At this time GOL does not accept pets in cabin for a fee, with the exception of service or guide dogs, which are free of charge.
Additional Fees and Services
Online booking ( www.voegol.com.br) - No fees.
Call center, GOL Store or travel agency
Fares (One way or round trip) |
Customer assistance fee |
|---|---|
| Until R$ 399,99 | R$ 40,00 |
| Same or more than R$ 400,00 | 10% of total fare |
Unaccompanied Minor
The service is mandatory for children from 5 to 12 years of age and optional for children from 12 to 18 years of age:
• For flights within Brazil - R$ 149,00 per flight and per passenger
• For international flights GOL - USD 110.00 per flight and per passenger
* Charges paid in US Dollar will be converted to Brazilian Real currency at the prevailing exchange rate being used by the respective banks or financial institutions.
Fare families, and cancellation fees, flight change fees, and no-show fees
| Features | MAX | PLUS | LIGHT | PROMO | |
|---|---|---|---|---|---|
|
Categoria 0
|
Cancelation or change fee¹
Legenda
|
No fee
Legenda
|
US$75.00* or 100% of the fare
Legenda
|
US$75.00* or 100% of the fare
Legenda
|
100% of the fare
Legenda
|
|
Categoria 1
|
Refundable amount
Legenda
|
95%
Legenda
|
40%
Legenda
|
Non-refundable
Legenda
|
Non-refundable
Legenda
|
|
Categoria 2
|
No-show fee
Legenda
|
No fee
Legenda
|
US$120.00* or 100% of the fare
Legenda
|
US$120.00* or 100% of the fare
Legenda
|
100% of the fare
Legenda
|
| Features | PREMIUM ECONOMY | PLUS | LIGHT | PROMO | |
|---|---|---|---|---|---|
|
Categoria 0
|
Cancelation or change fee¹
Legenda
|
No fee
Legenda
|
US$75.00* or 100% of the fare
Legenda
|
US$75.00* or 100% of the fare
Legenda
|
100% of the fare
Legenda
|
|
Categoria 1
|
Refundable amount
Legenda
|
95%
Legenda
|
40%
Legenda
|
Non-refundable
Legenda
|
Non-refundable
Legenda
|
|
Categoria 2
|
No-show fee
Legenda
|
No fee
Legenda
|
US$120.00* or 100% of the fare
Legenda
|
US$120.00* or 100% of the fare
Legenda
|
100% of the fare
Legenda
|
SMILES Program
Cancellation of mileage reservations
Fee to process a cancelation and credit miles in your account:
• Fees vary between BRL 80 to 100 or USD 40 to 50 depending on categories used to issue the ticket.
Miles that would have otherwise expired will not be credited back to the account.
In-flight Products & Services
PREFERRED SEATS
At GOL you can assign your seats before check-in for the flight is available, for a small fee. Seats may be assigned free of charge within the check-in period, starting 7 days before the departure time.
The fee for GOL preferential seating may vary according to destination, duration of the flight, seat type and other rules.
- When you purchase your ticket under the MAX fare, you can reserve a GOL+ Conforto seat free of charge.
- Learn about GOL's ticket fares and their benefits here.
FOOD
All GOL flights offer complimentary soda, coffee, water and juices. For flights within Brazil, complimentary meals include healthy and organic snacks. On international flights, GOL offers complimentary snacks, as well as hot and cold meals.
GOL Domestic Premium Lounge - Who has complimentary access?
- Smiles Diamond and Gold customers flying exclusively with GOL.
- Customers flying GOL Premium Class and connecting with a domestic flight.
- Smiles Platinum MasterCard cardholders flying with GOL or a partner airline.
- Diners Club cardholders.
- Priority Pass members.
- First Class and Business Class passengers flying Delta or Air France-KLM, in addition to SkyMiles Diamond, Platinum, and Gold Medallion members and Flying Blue Platinum and Gold members who will be boarding a connecting flight with GOL from an international flight.
GOL International Premium Lounge - Who has complimentary access?
- Smiles Diamond and Gold customers flying exclusively with GOL.
- Customers flying GOL Premium Class.
- Customers with a Smiles Platinum MasterCard credit card flying with GOL or a partner airline.
- Diners Club cardholders.
- Priority Pass members.
- Passengers flying First Class or Business Class with Delta, Air France-KLM, or other partner airlines.
- SkyMiles Diamond, Platinum and Gold Medallion members traveling on flights operated by GOL or Delta.
- Air France-KLM Flying Blue Platinum and Gold members traveling on international flights connecting with GOL.
Other passengers may also enjoy the GOL Premium Lounge. See the prices below:
Customer type |
GOL Domestic Premium Lounge |
GOL International Premium Lounge |
|---|---|---|
| Smiles Silver Customer | USD 25.00 | USD 25.00 |
| Smiles Customer | USD 25.00 | USD 30.00 |
| Other Customers | USD 30.00 | USD 35.00 |
| Children | USD 15.00 | USD 15.00 |