Reschedule to an earlier flight

You can reschedule to a flight that is up to six hours earlier, free of charge, when you fly to domestic or international destinations with GOL.

You can reschedule on the same day using the website, tablet, app, self-service kiosk, customer service counter or Conte Comigo program, at no additional charge. You may also request this service through the Customer Service Center, in which case a convenience fee will be charged.

Smiles Diamond customers have the special benefit of rescheduling to an earlier flight for the same day as the original flight, as long as the new flight is not scheduled to depart less than 45 minutes before the original flight. This benefit extends to our partner airline Elite customers (Delta Skymiles Gold, Platinum and Diamond). Just provide your Smiles number.

Flight rescheduling is subject to seat availability.

Flights can be rescheduled for up to six hours before the original flight, regardless of the fare purchased. This procedure can only be done on the day of the flight.

All GOL passengers can reschedule to an earlier flight, as long as it is on the same day as the original flight.

For itineraries with connections, you may only reschedule the first flight, provided it is operated by GOL.

Flights with connections may only be rescheduled for an earlier time at the departure location, and only if they are all operated by GOL. Connecting flights may not be rescheduled to an earlier time.

Each passenger may only reschedule to one earlier flight free of charge.

Limited to one change per ticket. If other changes are requested for the same reservation, fees and fare differences will apply.

The flight's itinerary may not be changed. For example, if your flight departs from SSA to CGH, you may not reschedule to a flight departing from SSA to GRU. All itinerary changes must be requested via the GOL Customer Service Center at 0300 115 2121. Requests for itinerary changes must comply with the fare rules and are subject to availability.