For customers requiring medical attention or special equipment during the flight, it is necessary to complete the MEDIF form, which must be filled out by the passenger's doctor and sent to GOL between 15 days and 72 hours before boarding. After a thorough review of the form, our team issues a report certifying whether or not the customer is fit to travel by air. If there are any questions about completing the MEDIF form or the need for additional tests, it is possible to request them free of charge to GOL.

The FREMEC (Frequent Traveller Medical Card) is a document for customers who require special assistance. With it, it is no longer necessary to present a medical certificate on every trip; a personal identification document is sufficient at the time of boarding. However, FREMEC registration is only eligible for customers whose medical condition is permanent and stable, without comorbidities.

We want to ensure your experience is as smooth and comfortable as possible. Therefore, we inform you that, after authorization from the medical department (MEDIF or FREMEC), check-in must be done in person. Our staff will be available at the preferred check-in counter, ready to offer all the necessary support. We are here to take care of every detail and ensure your departure goes as smoothly as possible.

When the booking involves international segments operated by other airlines, the MEDIF or FREMEC documents must be submitted up to 7 days before departure.

Check the required documentation for boarding with a guide dog.

Learn about our services and find out how to travel with a wheelchair or crutches.

Check out information about boarding procedures and other service details.

If the customer has temporarily reduced mobility due to medical reasons (immobilization, surgery, etc.) and needs assistance, please request help when purchasing your ticket or through GOL's Online Customer Service up to 72 hours in advance. Upon arrival at the airport, please identify yourself to one of our staff members.

Acute illnesses (cardiorespiratory, stroke, among others), surgeries, injuries caused by accidents, or chronic conditions require prior authorization from the GOL medical team to travel. Therefore, we advise customers to contact our customer service to find out which documents and forms must be prepared before boarding.

For information on purchasing this service, please contact our online customer service by accessing the GAL icon located in the lower corner of the page.

If the customer undergoes surgery less than 30 days before the departure date, they must complete and submit the MEDIF form (between 15 days and 72 hours before the flight) for review by the GOL medical team.

Some medical equipment is authorized for transport as carry-on baggage, but its use on board is prohibited, such as nebulizers and inhalers. However, essential equipment, such as pacemakers and infusion pumps for continuous medication, is permitted.

In the case of needles and syringes, air transport is authorized, provided that the customer has medications with labels printed by professionals identifying the medicine, the manufacturer, or the pharmaceutical company. The medication also requires a prescription.

Medications can be carried in hand luggage, provided they have a prescription. We recommend that customers ask their doctor for an additional prescription and, if necessary, also obtain one in the language of the destination country (for international travel). It is recommended to have a report from your doctor to present to airport security authorities. It is important to consider that some medications, such as insulin, require special transport. Therefore, contact the manufacturer's laboratory to inquire about proper storage during the flight. If it is necessary to use dry ice to preserve the medication, remember that it is only possible to carry up to 2.5 kg of dry ice as hand luggage and checked baggage.

Customers with heart and/or respiratory problems who require supplemental oxygen on board must submit the MEDIF form up to 72 hours before the trip. Download the MEDIF form and access other important information about this medical certificate.

Please note that GOL's oxygen service is for restricted use inside the aircraft. If oxygen is needed in the boarding area, connections, and disembarkation, it must be provided by the passenger or their guardians.

For information on how to obtain this service, please contact our 24-hour Customer Service Center - 0800 704 0465.

Important: recent blood gas and blood count tests are required for onboard oxygen use.

In these situations, GOL offers the companion an 80% discount on the airfare.

The companion must be over 18 years of age and able to provide assistance to the passenger with special needs throughout the flight. The discount will only be applied after the completion and approval of the MEDIF or FREMEC forms.

If the customer needs to travel with a Portable Oxygen Concentrator (POC), please contact our Customer Service Center in advance at 0800 704 0465 so that we can prepare and authorize the trip. We recommend contacting us 15 days in advance, respecting the maximum period of 72 hours before the flight.

The equipment can be carried as hand luggage without incurring fees or excess baggage charges, provided that the transport conditions for this equipment are met.

GOL cares about the well-being of its customers and, to provide them with a smooth and safe journey, passengers with neurodegenerative diseases (Alzheimer's, Multiple Sclerosis, among others) that cause cognitive difficulties must send us the MEDIF form up to 48 hours before the trip (whether traveling alone or accompanied).

In these situations, the companion must be over 18 years of age and able to provide assistance to the passenger with special needs throughout the flight. The discount will only be applied after the completion and approval of the MEDIF or FREMEC forms.

Customers who use pacemakers cannot be subjected to metal detector screening, i.e., they do not go through the X-ray machine at the time of boarding. An alternative procedure is used that does not interfere with the device's operation. For this, at check-in, the passenger must present a medical certificate.

Information regarding priority service, required documents for boarding, and much more.

Rules for boarding senior citizens with or without health problems.

Discover how GOL can make your trip even more comfortable.

Learn about the service that offers a discount on fares in the event of a family bereavement.

Emotional support animals assist people who, due to emotional or psychological conditions, may have a medical report indicating therapy through animal adoption.

Currently, GOL does not offer this service.

You can transport your pet through our Dog&Cat Cabin, Dog&Cat + Space, or GOLLOG Animals services.

Para clientes que possuem algum tipo de alergia respiratória, cutânea, ocular, alimentar, medicamentosa, a insetos e pelos de animais, a GOL não realiza nenhum tipo de adequação de seus procedimentos operacionais, assim como não oferecemos um serviço de bordo especial. Os produtos oferecidos podem conter nuts, leite de vaca e soja, dentre outros alérgenos. Recomendamos que os clientes busquem orientação médica e nutricional e possuam seus medicamentos utilizados em crises alérgicas em fácil acesso na bagagem, bem como a informação sobre o produto a qual é alérgico. Em caso de alergias extremas, a tripulação deverá ser comunicada durante o embarque. Não é possível garantir uma viagem isenta de um determinado alérgeno.

Flexible Rescheduling of Flights for Passengers with Covid-19

Customers with symptoms or diagnosed with coronavirus should contact our Customer Service Channels – in advance of departure – to request a review of the possibility of changing their trip at no cost*, for up to 30 days after the original departure date. It is recommended that the new trip take place 10 days after a positive diagnosis or the onset of symptoms; however, if there is a need to travel within a shorter period, the rescheduling will only be completed after presentation of a negative RT-PCR test (nose and throat swab), within 72 hours before the date of your new departure.

Important: Changes outside the conditions described below, refunds, and no-shows are subject to fees and penalties according to the rules of the purchased fare.

If the reservation for the passenger with special needs was issued through Smiles or agencies, please note that the companion's reservation must be issued directly with GOL. This can be done through our customer service channels: 0300 115 2121 or 0800 704 0465. In this case, the 80% discount for the companion will be based on the lowest fare available at the time the reservation was created.