GOL and Aerolíneas Argentinas - GOL Linhas Aéreas

The partnership between GOL and Aerolíneas Argentinas will take you to the best destination in Argentina with special benefits.

Special Benefits

Single purchase, check-in and baggage claim when flying with GOL and Air Aerolíneas Argentinas.
Smiles and Aerolíneas Argentinas passengers enjoy benefits when flying with GOL and/or Aerolíneas Argentinas.*

*Smiles Gold and Diamond passengers who have a ticket issued on GOL for the GRU AEP GRU routes will have priority baggage handling on GOL + Partner flights and/or on AR-only flights, only on this Guarulhos Aeroparque route and vice versa.

Travelling with Aerolíneas Argentinas?

Browse through the menu below and check all the main rules of this GOL partner company:

Packing

The baggage allowance is honored by GOL only for flights issued on the same ticket. For flights issued separately (purchased individually), even with a partner airline, the baggage allowance will not be honored. In these situations, the baggage allowance and rules for each purchased segment will apply.

It is not possible to purchase checked baggage in advance through digital channels. The purchase must be made directly at the counter of the airline operating the selected flight

Paying for overweight baggage

If you have overweight baggage, you can pay for it at the check-in.

Fragile items

Fragile items are accepted as long as they are properly packed. However, if the product is damaged for any reason, the company is not responsible for reimbursing you.

Perishables

Perishable items are not accepted. For more information, please contact the consular or customs offices of the destination and transit countries.

Transport of items for infants (from 0 to 2 years of age)

If the infant is traveling in a separate (reserved) seat, the infant has the same checked baggage allowance as an adult. If they are traveling on the lap, you can check:

One piece of checked baggage up to 10 kg.

A complimentary allowance of 1 stroller (for use) and/or 1 baby carrier will be provided free of charge.

Baggage Claim

Your baggage tags must indicate your final destination. If the passenger is coming from an international destination to Brazil, for passengers with a connection in Brazil, baggage must be collected at the first stop in that country. If the passenger is coming from an international destination to Argentina, for passengers with a connection in Argentina, the baggage must be collected at the first stop in that country. After the obligatory customs procedures, the customer must go to the counter of the company operating the next flight to reclaim the baggage.

Lost baggage

In case of lost baggage, the last airline that transported the passenger is responsible for registering and monitoring the status of the baggage. If the baggage is lost during the connection between international flights and domestic GOL flights, the customer must file a claim with the airline that transported the baggage on the previous leg of the journey.

Damaged Baggage

In the case of damaged baggage, the customer must contact the last carrier in order to file damaged baggage claim.

If damage is found on an international flight to a domestic GOL flight, the claim should be filed with the carrier of the first leg.

Carry-on baggage

One piece of carry-on baggage is allowed, not to exceed 55 cm in height, 40 cm in width and 25 cm in length, including pockets, wheels and handles, and not to exceed a total weight of 10 kg.

All electronics must be carried as carry-on items. Laptops, cameras, cell phones, camcorders and tablets must be screened through the airport's X-ray machine at the entrance to the departure lounge. Valuables such as jewelry and cash must also be carried as carry-on items. The following items are not allowed in carry-on baggage: bladed weapons, firearms, cartridges and ammunition for firearms, printer cartridges, bottles containing more than 100 ml of liquid, fuels, batteries with electrolytes, lithium batteries with a capacity of more than 160 Wh, fireworks, bombs, paints, chemicals and mercury thermometers.

Excess and excess baggage
For tickets purchased through GOL, on flights operated exclusively by the Partner or on flights connecting with GOL, it is not possible to purchase baggage in advance through our channels. This process can only be done at the airport on the day of departure, at the GOL check-in desk.

The following rates cover the entire current trip, with no additional payment required when connecting to a partner.

Overweight baggage fees
Additional baggage: up to 23 kg

1st bag: USD 40.00
2nd to 5th bags: USD 60.00

Overweight baggage
Total weight allowance: up to 32 kg

Domestic flights: BRL 170.00 or USD 35.00
South America flights: BRL 400.00 or USD 100.00
Central America/Caribbean/Mexico flights: BRL 500.00 or USD 100.00
USA/other destinations flights: BRL 500.00 or USD 100.00

Total dimensions accepted
A total of 1.58m for the sum of the dimensions (width + height + depth).
Please note: If the ticket was purchased through one of our partners, please check the rules/values with the partner.

Passenger in need of special assistance

In order to request special services, contact the call center of the airline operating the segment of travel. Please note: Some services may not be available on flights operated in partnership with another airline.

Requests for assistance for passengers with special needs must be made at the time of booking or at least 72 hours prior to departure. For flights originating in Brazil, requests for special assistance, such as wheelchairs, may be made at least 48 hours prior to departure.

Unaccompanied minors

Minors under 16 years of age cannot travel unaccompanied.

Infants

Infants up to 1 year and 11 months of age pay up to 10% of the adult fare, but must travel on the lap of a responsible adult over 18 years of age. Only one infant is permitted per customer.

Expectant Mothers

Here are the guidelines for expectant mothers on Aerolíneas Argentinas flights:

Less than 30 weeks pregnant: Consult your physician and confirm that air travel is appropriate for your overall health.
More than 30 weeks pregnant or at risk (at any time): You must obtain written authorization from your physician. Present the certificate at check-in. In the certificate, the doctor must authorize your travel in writing, taking into account the destination and duration of your trip. At check-in, you will be asked to complete a form.

Live animals

Live animals are not permitted on GOL and Aerolíneas Argentinas flights, with the exception of guide dogs.
If you want to request the guide dog service, please contact the operator(s) of the flight(s) you wish to take.

For more information on required documentation, please contact the consular or customs offices of the destination and transit countries.

Check-in

For flights where the first segment is operated by a GOL flight, check-in can be done through the digital channels (app or Website www.voegol.com.br) 24 hours before the international flight, or at the GOL counter at the airport and kiosk/totem on the day of departure.

If Aerolíneas Argentinas is the operator of the first segment of the trip, check-in must be done directly at the Aerolíneas counter at the airport.

Important! In order to check-in through digital channels, the following conditions apply:

You must be within the check-in time window;
The first flight segment must be operated by GOL, regardless of where the ticket was issued;
Only available for adult passengers.
The reservation cannot include special services;
If you have baggage to check, you must go to the GOL counter, even if check-in has been done beforehand;
If the first segment is not operated by GOL, check-in must be handled directly with the partner airline.

Remember that you must be in possession of valid travel documents*, such as a valid passport, visas and vaccinations, if applicable.

*Documentation (including visas and vaccinations) is the responsibility of the passenger. We recommend that you check with the embassies of your destination countries to avoid any hassle.

Please note: Your boarding pass must include all segments of your itinerary. Also, you only need to check your baggage once and we will transfer it between flights. However, it is necessary to check the customs procedures of each destination country and remember that baggage policies can vary between airlines, so check them before you travel.

Seat Selection

Seats on GOL flights must be booked through the GOL website and/or customer service center: www.voegol.com.br/en-us/customer-service/telephones.

Seats on the partner Airline flights must be booked through the Aerolíneas Argentinas website and/or call center. For more details: www.aerolineas.com.ar.

Please note: You may also choose your seat on GOL flights at check-in on the day of departure.

Note: On flights operated by GOL, your seat will be assigned automatically, and you can view it on your boarding pass after check-in. However, if you prefer to choose your seat, you can purchase it for an additional cost* up to 60 hours before the flight.

Aerolineas Argentinas Destinies

Argentina
Bahía Blanca - BHI Bariloche - BRC Bogotá - BOG Buenos Aires - AEP Ezeiza - EZE San Martin de los Andes - CPC Comodoro Rivadavia - CRD Corrientes - CNQ El Calafate - FTE Esquel - EQS Formosa - FMA Jujuy – JUJ La Rioja – IRL Mar del Plata – MDQ Mendoza - MDZ Neúquen - NQN Posadas - PSS Puerto Iguazú - IGR	Puerto Iguazú - IGR Resistencia - RES Rio Grande - RGA Rio Gallegos - RGL Rio Hondo - RHD Salta - SLA San Juan - UAQ San Luis – LUQ San Rafael – AFA Santa Fé – SNF Santa Rosa – RSA Santiago del Estero – SDE Trelew – REL Tucumán – TU Ushuaia – USH Viedma - VDM

Check the routes on the map below

Aerolíneas Argentinas

Fares

Learn about the amounts related to refunds, no-shows, cancellations and flight change for each fare.

	LIGHT	PLUS	MAX	PREMIUM ECONOMY
Carry-on bag (10kg) + personal item	✓	✓	✓	✓
Checked baggage (23kg)	Additional cost	1 free checked bag	2 free checked bags	2 free checked bags
Rebooking Fee	US$180 or 100% of the original fare (whichever is less) + fare difference	US$150 or 100% of the original fare (whichever is less) + fare difference	No fee, only fare difference	No fee, only fare difference
Cancellation Fee	100% of the fare	US$100 or 100% of the fare (whichever is less)	No fee	No fee
No-show Fee	US$230 or 100% of the fare (whichever is less)	US$200 or 100% of the fare (whichever is less	No fee	No fee
Refund	Non refundable	100% refundable	100% refundable	100% refundable

In addition to the rebooking fee (if applicable), any difference in price between the original flight and the newly selected flight will also be charged.

Dollar amounts will be converted to the purchase currency according to the exchange rate in effect on the transaction date.

You can cancel your airline ticket free of charge within 24 hours of receiving the receipt, provided that the purchase was made at least 7 days before the departure date.

On connecting flights, cabins may vary from segment to segment.

LIGHT

Carry-on bag (10kg) + personal item
✓

Checked baggage (23kg)
Additional cost

Rebooking Fee
US$ 180 or 100% of the original fare (whichever is less) + fare difference

Cancellation Fee
100% of the fare

No-show Fee
US$ 230 or 100% of the fare (whichever is less)

Refund
Non refundable

PLUS

Carry-on bag (10kg) + personal item
✓

Checked baggage (23kg)
1 free checked bag

Rebooking Fee
US$ 150 or 100% of the original fare (whichever is less) + fare difference

Cancellation Fee
US$100 or 100% of the fare (whichever is less)

No-show Fee
US$ 200 or 100% of the fare (whichever is less)

Refund
100% refundable

MAX

Carry-on bag (10kg) + personal item
✓

Checked baggage (23kg)
2 free checked bags

Rebooking Fee
No fee, only fare difference

Cancellation Fee
No fee

No-show Fee
No fee

Refund
100% refundable

PREMIUM ECONOMY

Carry-on bag (10kg) + personal item
✓

Checked baggage (23kg)
2 free checked bags

Rebooking Fee
No fee, only fare difference

Cancellation Fee
No fee

No-show Fee
No fee

Refund
100% refundable

In addition to the rebooking fee (if applicable), any difference in price between the original flight and the newly selected flight will also be charged.

Dollar amounts will be converted to the purchase currency according to the exchange rate in effect on the transaction date.

You can cancel your airline ticket free of charge within 24 hours of receiving the receipt, provided that the purchase was made at least 7 days before the departure date.

On connecting flights, cabins may vary from segment to segment.