Fly with extra legroom, an exclusive overhead bin, priority check-in, and much more.
Snacks, sandwiches, meals, and beverages to make your trip even more pleasant.
A special class with extra comfort and exclusive benefits for your international flights.
See the fare rules to reschedule to an earlier flight with peace of mind.
An exclusive lounge where you can work or relax prior to boarding.
A free bus shuttle between the airports of Congonhas (CGH) and Guarulhos (GRU), for all GOL passengers.
You can weigh, label and check your baggage yourself by using the GOL kiosk at the airport.
For your peace of mind, you can use your phone to keep tabs on your loved ones while they travel.
Control your trip from the palm of your hand, and give more life to your time.
With our on-board entertainment and Wi-Fi you’ll see how time flies by.
Hold a reservation for 48 hours and take your time deciding about your trip.
Take your pet with you to enjoy an amazing destination.
Would you like to track a flight in real time? Search by flight number of segment.
Stay up to date with all rules for checked baggage and hand luggage.
See the options available for checking in, with step by step instructions.
Check the documents you need and enjoy your trip with peace of mind.
Would you like change your flight? See the rules for cancelling, rescheduling, and requesting refunds.
Credit card, debit card, bank slip, or a funds transfer? Choose the best payment option for you.
A complete guide with all the benefits of flying with our partner airlines.
All you need to know about accruing and redeeming miles, as well as getting category upgrades.
Would you like to visit a new city before arriving at your final destination?
See all the content GOL has prepared to give you more peace of mind on your travels.
All boarding information for expectant mothers, overweight persons, people with disabilities, the elderly, and sick passengers.
Talk to GOL and ask questions about purchases, flight changes and much more.
Encontre a loja ou quiosque GOL mais próximo de você.
Check out the answers to questions about purchase, baggage, boarding and more.
Single purchase, check-in and baggage claim when flying with GOL and Royal Air Maroc.
Find out everything you need for your trip with our partner Royal Air Maroc. Browse the menu below to check the main rules of this GOL partner airline:
The international baggage allowance will be honored by GOL only for flights issued on the same locator (e-ticket). For flights issued leg by leg (purchased separately), even with a partner company, the international baggage allowance will not be honored. In this case, the allowance for the segment purchased will apply.
It is not possible to purchase checked baggage in advance through digital channels. The purchase must be made directly at the counter of the airline operating the selected flight.
Paying for overweight baggage If you have overweight baggage, you can pay for it at check-in.
Fragile items Fragile items are accepted as long as they are properly packed. However, if the product is damaged for any reason, the company is not responsible for reimbursing you. Check out the airline contract to learn more.
Perishables Perishable items are not accepted. For more information, please contact the consular or customs offices of the destination and transit countries.
Transport of items for infants (from 0 to 2 years of age) When traveling in their own (reserved) seat, infants are entitled to the same checked baggage allowance as an adult. If they are traveling on your lap, they can check in one piece of baggage up to 10 kg. A complimentary allowance of 1 stroller (for use) and/or 1 baby carrier will be provided free of charge.
Baggage Claim Your luggage tags should indicate your final destination. When a passenger arrives from an international origin heading to Brazil, in the case of connecting passengers, the baggage must be claimed at the first stop in the country (Brazil). After completing the mandatory customs procedures, the customer should go to the GOL desk to recheck the baggage.
Lost baggage In case of lost baggage, the last airline that transported the passenger is responsible for registering and monitoring the status of the baggage. If the baggage is lost during the connection between international flights and domestic GOL flights, the customer must file a claim with the airline that transported the baggage on the previous flight segment.
Damaged Baggage In the event of damaged baggage, the customer must contact the last carrier to open a baggage claim file. If damage is found on an international flight to a domestic GOL flight, the file should be opened with the carrier of the first flight segment.
Baggage Rules
All electronics must be carried as carry-on items. Laptops, cameras, cell phones, camcorders and tablets must be screened through the airport's X-ray machine at the entrance to the departure lounge.
Valuables such as jewelry and cash must also be carried as carry-on items.
The following items are not allowed in carry-on baggage: bladed weapons, firearms, cartridges and ammunition for firearms, printer cartridges, bottles containing more than 100 ml of liquid, fuels, batteries with electrolytes, lithium batteries with a capacity of more than 160 Wh, fireworks, bombs, paints, chemicals and mercury thermometers.
In order to request special assistance, please contact the customer service center of each airline responsible for operating the segments of your trip.
Note: Some services may not be available on flights operated in partnership with another company; please check with customer service.
Requests for assistance for passengers with special needs must be made when booking the ticket or at least 72 hours prior to departure. For flights originating in Brazil, requests for special assistance, such as the need for a wheelchair, may be made at least 48 hours prior to departure. Unaccompanied Minors Children under 16 years of age are not allowed to travel unaccompanied.
Infants Infants aged up to 1 year and 11 months are charged 10% of the adult fare and must sit on the lap of a responsible adult aged 18 or older. Only one infant per customer is permitted.
Expectant Mothers Here are the guidelines for expectant mothers on Royal Air Maroc flights:
In the certificate, the doctor must authorize your travel in writing, taking into account the destination and duration of your trip. At check-in, you will be asked to complete na Royal Air Maroc form.
Live animals are not permitted on GOL and Royal Air Maroc partner flights, with the exception of guide dogs. In order to request guide dog services, please contact the airline(s) operating your flights. For more information about the necessary documents, contact the consular or customs services of your destination and transit countries.
For trips where the first segment is operated by GOL, check-in can be done at the GOL counter at the airport, through our website www.voegol.com.br, APP or Kiosk/Totem. If the first segment is operated by Royal Air Maroc, check-in can be done at the Royal Air Marco counter or through the partner's website: www.royalairmaroc.com
Remember, you must have valid documentation* for your trip, including a valid passport, visas and vaccinations.*The passenger is accountable for all documentation (including visas and vaccinations). We recommend you to consult with the embassies of your destination countries to avoid any hassle.
Please note: Your boarding pass must include all segments of your journey. You will only need to check your baggage once, and we will transfer it between flights. However, it is essential to check the customs procedures for each destination country. Remember that baggage policies may vary between airlines, so please verify before you travel.
Seat selection Seats on GOL flights must be booked via the GOL website and/or the Customer Service Centre: www.voegol.com.br/atendimento/telefones. Seats on Royal Air Maroc flights must be booked through the Royal Air Maroc Customer Service Centre. For further details please visit: www.royalairmaroc.com. Please note: You can also select your seat on GOL flights at check-in on the day of departure.
If you do not show up for boarding on any segment (GOL or Partner), please contact the issuer of your ticket to request a refund or rebooking.
Royal Air Maroc fleet Royal Air Maroc's fleet consists of a variety of aircraft types including ATR, Embraer and Boeing.
Royal Air Maroc experience Prepare for your trip by checking out our partner's in-flight services and their features: www.royalairmaroc.com.
Carry-on Baggage (10 kg) + Personal Item
Checked Baggage (23kg)
Rebooking fee
US$140 or 100% of the fare (whichever is lower) + fare difference
Cancellation fee
US$350 or 100% of the fare (whichever is lower)
No-show fee
100% of the fare
Refund
In addition to the rebooking fee (if any), the difference in fare between the original flight and the new flight selected will be applied.
Dollar amounts will be converted to the currency of purchase at the current exchange rate.
You can cancel your ticket free of charge within 24 hours of receiving the receipt, provided that the purchase was made at least seven days before departure.
Carry-on Baggage (10 kg) + Personal Item ✓
Checked Baggage (23kg) 1 free bag
Rebooking fee US$140 or 100% of the fare (whichever is lower) + fare difference
Cancellation fee US$350 or 100% of the fare (whichever is lower)
No-show fee 100% of the fare
Refund Non-refundable
Rebooking fee No fee, just the fare difference
Cancellation fee No fee
No-show fee No fee
Refund 100% refundable
Checked Baggage (23kg) 2 free bags
Rebooking fee US$500 or 100% of the fare (whichever is lower) + fare difference
No-show fee US$350 or 100% of the fare (whichever is lower)
Refund US$350 or 100% of the fare (whichever is lower)
The above procedures apply to flights operated by GOL and Royal Air Maroc. If your flight is only operated by Royal Air Maroc, please visit our partner’s website: www.royalairmaroc.com.
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