GOL and avianca - GOL Linhas Aéreas

The partnership for you to enjoy Colombia with exclusive benefits.

Single purchase, check-in and baggage check when flying with GOL and avianca.
Smiles and LifeMiles passengers have exclusive benefits when flying GOL and/or avianca. For Smiles passengers, please check the information on the website https://www.smiles.com.br/avianca

Learn everything you need for your GOL and avianca trip.
Browse the menu below and check out the main rules of this GOL Partner company:

Packing

The baggage allowance is honored by GOL only for flights issued on the same ticket. For flights issued separately (purchased individually), even with a partner airline, the baggage allowance will not be honored. In these situations, the baggage allowance and rules for each purchased segment will apply.

It is not possible to purchase checked baggage in advance through digital channels. The purchase must be made directly at the counter of the airline where you will be checking in and will be honored until you reach your final destination.

Fragile items
Fragile items are accepted as long as they are properly packed. However, if the product is damaged for any reason, the company is not responsible for reimbursing you. See the Air Carrier Contract for more information.

Perishables
Perishable items are not accepted. For more information, please contact the consular or customs offices of the destination and transit countries.

Transport of infant items (0 to 2 years of age)
When traveling in their own (reserved) seat, infants are entitled to the same checked baggage allowance as an adult. If they are traveling on your lap, they can check in one piece of baggage up to 10 kg.

A complimentary allowance of 1 stroller (for use) and/or 1 baby carrier will be provided.

Baggage claim
Your baggage tags must indicate your final destination.

If the passenger is coming to Brazil from an international origin, in case of connecting passengers, the baggage must be claimed at the first stop in the country (Brazil). After the obligatory customs procedures, the customer must go to the GOL counter to reclaim the baggage.

If the customer is traveling the United States, in the case of connecting passengers, the baggage must be collected at the first stop in the country. After the obligatory customs procedures, the customer must go to the counter of the company operating the next flight to reclaim the baggage.

Lost baggage
In the event of lost baggage, the responsibility for registering and monitoring the status of the baggage file lies with the last airline to transport the passenger. If baggage is found to be lost when connecting international flights to domestic GOL flights, the customer must open a baggage case with the airline that transported them on the previous leg.

Damaged baggage
In the case of damaged baggage, the customer must contact the last carrier to open a baggage claim. If the damage is from an international flight to a domestic GOL flight, the case should be opened with the carrier of the first leg.

Carry-on baggage
One piece of carry-on baggage is permitted with dimensions that do not exceed 55 cm in height, 35 cm in width and 25 cm in length, including pockets, wheels and handles, and a total weight of up to 10 kg.

All electronics must be carried as carry-on items. Laptops, cameras, cell phones, camcorders and tablets must go through the airport's X-ray machine at the entrance to the departure lounge.

Valuables such as jewelry and cash must also be carried as carry-on items.

It is forbidden to carry in hand luggage: bladed weapons, firearms, cartridges and ammunition for firearms, printer cartridges, bottles with more than 100 ml of liquid, fuels, batteries with electrolytes, lithium batteries with a capacity of more than 160 Wh, fireworks, bombs, paints, chemicals and mercury thermometers.

Excess and excess baggage

For tickets purchased through GOL, on flights operated exclusively by the Partner or on flights connecting with GOL, it is not possible to purchase baggage in advance through our channels. This process can only be done at the airport on the day of departure, at the GOL check-in desk.

The following rates cover the entire current trip, with no additional payment required when connecting to a partner.

Overweight baggage fees
Additional baggage: up to 23 kg

South America:

1st bag: USD 90,00
2nd bag: USD 130,00
3rd to 5th bags: USD 170,00

Central America:

1st bagagem: USD 100,00
2nd bagagem: USD 165,00
3rd to 5th bags: USD 200,00

Mexico:

1st bag: USD 130,00
2nd bag: USD 180,00
3rd to 5th bags: USD 250,00

United States and Canada

1st bag: USD 120,00
2nd bag: USD 200,00
3rd to 5th bags: USD 250,00

Europe

1st bag: USD 150,00
2nd bag: USD 200,00
3rd to 5th bags: USD 250,00

Overweight baggage
Total weight allowance: up to 32 kg

Domestic flights: BRL 170.00 or USD 35.00
South America flights: BRL 400.00 or USD 100.00
Central America/Caribbean/Mexico flights: BRL 500.00 or USD 100.00
USA/other destinations flights: BRL 500.00 or USD 100.00

Total dimensions accepted
A total of 1.58m for the sum of the dimensions (width + height + depth).
Please note: If the ticket was purchased through one of our partners, please check the rules/values with the partner.

Special Services

To request special services, please contact the call center of the airline operating the segment of travel. Please note: Some services may not be available on flights operated in partnership with another airline.

Passengers with Special Needs
Requests for assistance for passengers with special needs must be made when booking the ticket or at least 72 hours prior to departure. For flights originating in Brazil, requests for special assistance, such as the need for a wheelchair, may be made at least 48 hours prior to departure.

Unaccompanied Minors
Minors under 16 years of age cannot travel unaccompanied.

Infants
Infants up to 1 year and 11 months of age pay 10% of the adult fare, but must travel on the lap of an adult 18 years of age or older. Only one infant is permitted per Customer.

Expectant mothers:
Guidelines for expectant mothers traveling with avianca:

Less than 30 weeks pregnant: Visit your doctor and confirm that air travel is the right option for your general state of health.
More than 30 weeks pregnant or at risk (at any time): You must obtain a written authorization from your doctor. Present the certificate at check-in.

In the certificate, the doctor must authorize your travel in writing, taking into account the destination and duration of your trip. During check-in, you will be asked to fill out an avianca form.

Live animals

The transportation of live animals is not permitted on GOL and avianca partner flights, except for guide dogs.

In order to request the guide dog service, please contact the operator(s) of the flights to be taken.
Important: Only one (1) service animal is allowed per passenger.

For more information about the required documentation, please contact the consular or customs services of the destination and transit countries.

Check-In

For flights where the first segment is operated by a GOL flight, check-in can be done through the digital channels (app or Website https://www.voegol.com.br/en) 24 hours before the international flight, or at the GOL counter at the airport and kiosk/totem on the day of departure.

If avianca is the operator of the first segment of the trip, check-in can be done either at the avianca counter or through the website: www.avianca.com.

Important! In order to check-in through digital channels, the following conditions apply:

You must be within the check-in time window;
The first flight segment must be operated by GOL, regardless of where the ticket was issued;
Only available for adult passengers.
The reservation cannot include special services;
If you have baggage to check, you must go to the GOL counter, even if check-in has been done beforehand;
If the first segment is not operated by GOL, check-in must be handled directly with the partner airline.

Remember that you must be in possession of valid travel documents*, such as a valid passport, visas and vaccinations, if applicable.

*Documentation (including visas and vaccinations) is the passenger's responsibility. We recommend that you check with the embassies of your destination countries to avoid any hassle.

Please note: Your boarding pass must include all segments of your itinerary. Also, you only need to check your baggage once and we will transfer it between flights. However, it is necessary to check the customs procedures of each destination country and remember that baggage policies may vary from airline to airline, so check before you travel..

Seats on GOL flights must be booked via the GOL website and/or call center: www.voegol.com.br/en-us/customer-service/telephones.

Seat reservations for Avianca flights must be made via the Call Center and/or at the airport on the day of departure.

Note: you can also choose your seats on flights operated by GOL on the day of departure, at check-in.

Note: On flights operated by GOL, your seat will be assigned automatically, and you can view it on your boarding pass after check-in. However, if you prefer to choose your seat, you can purchase it for an additional cost up to 60 hours before the flight.

Destinations avianca

Aruba	Colômbia	Costa Rica	República Dominicana	Equador
AUA - Aruba	San Andrés - ADZ Barranquilla - BAQ Bogotá - BOG Cali - CLO Cartagena - CTG Medellín - MDE Pereira - PEI Armênia - AXM Barrancabermeja - EJA Ibagué - IBE Ipiales - IPI Leticia - LET Monteria - MTR Neiva - NVA San Juan de Pasto - PSO Popayán - PPN Riohacha - RCH Santa Marta - SMR Valledupar - VUP Villavivencio - VVC El Yopal - EYP	San Jose - SJO	Santo Domingo - SDQ Punta Cana - PUJ	Guayaquil - GYE Quito - UIO Ilhas Galápagos GPS San Cristóbal Galápagos - SCY Cuenca - CUE Manta - MEC
El Salvador	Guatemala	Estados Unidos	México	Peru
San Salvador - SAL	Guatemala - GUA Flores - FRS	Nova Iorque - John F. Kennedy - JFK Dallas - DFW Boston - BOS Washington - Dulles - IAD Fort Lauderdale - FLL Miami - MIA Orlando - MCO	Cidade do México - MEX Cancun - CUN	Lima - LIM Cusco - Gardermoen - CUZ
Curaçao	Panamá	Porto Rico	Bolívia	Nicarágua
Curaçao - CUR	Cidade do Panamá - PTY - BSL	San Juan - SJU	La Paz- LPB	Manágua - MGA
Honduras
San Pedro Sula - SAP - BSL Tegucigalpa - XPL

Destinations avianca

Aruba
• AUA - Aruba
Colômbia
• San Andrés - ADZ • Barranquilla - BAQ • Cali - CLO • Cartagena - CTG • Medellín - MDE • Pereira - PEI • Armênia - AXM • Barrancabermeja - EJA • Ibagué - IBE • Ipiales - IPI • Leticia - LET • Monteria - MTR • Neiva - NVA • San Juan de Pasto - PSO • Popayán - PPN • Riohacha - RCH • Santa Marta - SMR • Valledupar - VUP • Villavivencio - VVC • El Yopal - EYP
Costa Rica
• San Jose - SJO
República Dominicana
• Santo Domingo - SDQ • Punta Cana - PUJ
Equador
• Guayaquil - GYE • Quito - UIO • Ilhas Galápagos GPS • San Cristóbal Galápagos - SCY • Cuenca - CUE • Manta - MEC
El Salvador
• San Salvador - SAL
Guatemala
• Guatemala - GUA • Flores - FRS
Estados Unidos
• Nova Iorque - John F. Kennedy - JFK • Dallas - DFW • Boston - BOS • Washington - Dulles - IAD • Fort Lauderdale - FLL • Miami - MIA • Orlando - MCO
México
• Cidade do México - MEX • Cancun - CUN
Peru
• Lima - LIM • Cusco - Gardermoen - CUZ
Curaçao
• Curaçao - CUR
Panamá
• Cidade do Panamá - PTY - BSL
Porto Rico
• San Juan - SJU
Bolívia
• La Paz- LPB
Nicarágua
• Manágua - MGA
Honduras
• San Pedro Sula - SAP - BSL • Tegucigalpa - XPL

Check the routes on the map below

Mapa de rotas

Fleet and Services

avianca Fleet
With a fleet of more than 180 aircraft equipped with the latest technology, avianca's network is one of the most extensive in Latin America, with short-, medium- and long-haul flights.

The avianca Experience
Prepare for your trip by checking the in-flight services offered by our partner and their differences: www.avianca.com.

	LIGHT	PLUS	MAX	BUSINESS
Carry-on bag (10kg) + personal item	✓	✓	✓	✓
Checked baggage	Additional cost	1 free checked bag (23kg)	1 free checked bag (23kg)	2 free checked bag (32kg)
Rebooking Fee	US$185 (flights in South America) or US$210 or 100% of the original fare (whichever is less) + fare difference	US$185 (flights in South America) or US$210 or 100% of the original fare (whichever is less) + fare difference	No fee, only fare difference	No fee, only fare difference
Cancelation Fee	100% of the fare	100% of the fare	No fee	No fee
No-show Fee	100% of the fare	100% of the fare	100% of the fare	100% of the fare
Refund	Non refundable	Non refundable	100% Refundable fare	100% Refundable fare

In addition to the rebooking fee (if applicable), any difference in price between the original flight and the newly selected flight will also be charged.

Dollar amounts will be converted to the purchase currency according to the exchange rate in effect on the transaction date.

You can cancel your airline ticket free of charge within 24 hours of receiving the receipt, provided that the purchase was made at least 7 days before the departure date.

On connecting flights, cabins may vary from segment to segment.

Fares

LIGHT

Carry-on bag (10kg) + personal item
✓

Checked baggage
Additional cost

Rebooking Fee
US$185 (flights in South America) or US$210 or 100% of the original fare (whichever is less) + fare difference

Cancellation Fee
100% of the fare

No-show Fee
100% of the fare

Refund
Non refundable

PLUS

Carry-on bag (10kg) + personal item
✓

Checked baggage
1 free checked bag (23kg)

Rebooking Fee
US$185 (flights in South America) or US$210 or 100% of the original fare (whichever is less) + fare difference

Cancellation Fee
100% of the fare

No-show Fee
100% of the fare

Refund
Non refundable

MAX

Carry-on bag (10kg) + personal item
✓

Checked baggage
1 free checked bag (23kg)

Rebooking Fee
No fee, only fare difference

Cancellation Fee
No fee

No-show Fee
100% of the fare

Refund
100% Refundable fare

EXECUTIVA

Carry-on bag (10kg) + personal item
✓

Checked baggage
2 free checked bag (32kg)

Rebooking Fee
No fee, only fare difference

Cancellation Fee
No fee

No-show Fee
100% of the fare

Refund
100% Refundable fare

In addition to the rebooking fee (if applicable), any difference in price between the original flight and the newly selected flight will also be charged.

Dollar amounts will be converted to the purchase currency according to the exchange rate in effect on the transaction date.

You can cancel your airline ticket free of charge within 24 hours of receiving the receipt, provided that the purchase was made at least 7 days before the departure date.

On connecting flights, cabins may vary from segment to segment.

Notice

The above procedures apply to travel on GOL and avianca. If your trip is operated entirely by avianca, please visit our partner's website for more information: www.avianca.com.