The baggage allowance is honored by GOL only for flights issued on the same ticket. For flights issued separately (purchased individually), even with a partner airline, the baggage allowance will not be honored. In these situations, the baggage allowance and rules for each purchased segment will apply. 

It is not possible to purchase checked baggage in advance on digital channels. The purchase must be made directly at the counter of the company operating the selected flight.

Fragile items
Fragile items are accepted, since they are properly packed. However, if the item is damaged for any reason, the company will be hold accountable for the refund. 

Perishable
No perishable food is allowed. For more information, contact the consular or customs services of the countries of destination and transit.

Transporting baby items (from 0 to 2 years old)
If the baby travels in an own (reserved) seat, the baby has the same amount of luggage as an adult. If the baby travels on the passenger’s lap, you can dispatch:

• One hold baggage of a maximum of 10 kg

A complimentary allowance of 1 baby stroller (for use) and/or a baby carrier will be provided free of charge.

Baggage withdraw
The baggage withdraw of flights with partners must be done at the final destination. When the passenger comes from Panama to Brazil, in the case of connecting passengers, the baggage must be collected at the first stop in the country (Brazil). After the mandatory customs procedures, the customer must go to the GOL counter to check the baggage again.

Baggage loss
For cases of lost luggage, the responsibility for registering and tracking the status of the baggage process rests with the last airline to transport the passenger. If lost luggage is identified when connecting international flights to GOL's domestic flights, the customer must file the baggage claim with the company that transported the passenger in the previous leg.

Damaged baggage
If this incident occurs, the customer must contact the last carrier to open a baggage claim. If this damage is found from an international flight to a domestic GOL flight, the process must be opened with the carrier of the first leg.

Baggage Rules
Personal item: Item to be placed under the seat in front of the customer. Items such as a backpack, handbag, laptop bag, airport shopping bag and camera/electronic case are acceptable. The maximum dimensions for personal items are 35cm wide, 45cm high and 20cm deep. Items that do not fit under the seat are not considered personal items and may be checked and charged.

Carry-on baggage: Carry-on baggage must be stored in the overhead compartments. It is essential to follow the permitted dimensions and weights: 35 cm in width, 55 cm in height, and 25 cm in depth, including wheels (115 cm linear). The maximum weight allowed for carry-on baggage is 10 kg. If the baggage exceeds the established standards, the customer will be subject to baggage fee charges.

Standard carry-on baggage: Each checked bag is limited to one piece of luggage, weighing up to 23 kg for economy class and 32 kg for premium classes, and must not exceed 50 cm in width, 80 cm in height, and 28 cm in depth (158 linear cm).

For any overweight checked baggage, the applicable fee from the primary airline will apply. The maximum weight limit for checked luggage is 32 kg. Items exceeding 158 cm total linear dimensions will be accepted only as special luggage, adhering to specified rules and charges. Additional fees cannot be paid for oversized baggage.

Valuables such as jewelry and cash must also be carried as carry-on items.

The following items are not allowed in carry-on baggage: bladed weapons, firearms, cartridges and ammunition for firearms, printer cartridges, bottles containing more than 100 ml of liquid, fuels, batteries with electrolytes, lithium batteries with a capacity of more than 160 Wh, fireworks, bombs, paints, chemicals and mercury thermometers.

Excess and excess baggage
For tickets purchased through GOL, on flights operated exclusively by the Partner or on flights connecting with GOL, it is not possible to purchase baggage in advance through our channels. This process can only be done at the airport on the day of departure, at the GOL check-in desk.

The following rates cover the entire current trip, with no additional payment required when connecting to a partner.

Overweight baggage fees
Additional baggage: up to 23 kg

• 1st bag: USD 70.00
• 2nd bag: USD 100.00
• 3rd to 5th bags: USD 200.00

Overweight baggage
Total weight allowance: up to 32 kg

• Domestic flights: BRL 170.00 or USD 35.00
• South America flights: BRL 400.00 or USD 100.00
• Central America/Caribbean/Mexico flights: BRL 500.00 or USD 100.00 
• USA/other destinations flights: BRL 500.00 or USD 100.00

Total dimensions accepted 
A total of 1.58m for the sum of the dimensions (width + height + depth).
Please note: If the ticket was purchased through one of our partners, please check the rules/values with the partner.