Special services - In order to request special services, contact the call center of the airline operating the segment of travel. Please note: Some services may not be available on flights operated in partnership with another airline.

Requests for assistance for passengers with special needs must be made at the time of booking or at least 72 hours prior to departure. For flights originating in Brazil, requests for special assistance, such as wheelchairs, may be made at least 48 hours prior to departure.

Unaccompanied minors
Minors under 16 years of age cannot travel unaccompanied.

Infants
Infants up to 1 year and 11 months of age pay up to 10% of the adult fare, but must travel on the lap of a responsible adult over 18 years of age. Only one infant is permitted per customer. 

Expectant Mothers
Here are the guidelines for expectant mothers on South African Airways flights:

• Less than 30 weeks pregnant: Consult your physician and confirm that air travel is appropriate for your overall health.
• More than 30 weeks pregnant or at risk (at any time): You must obtain written authorization from your physician. Present the certificate at check-in.

In the certificate, the doctor must authorize your travel in writing, taking into account the destination and duration of your trip. At check-in, you will be asked to complete a form.

The transportation of live animals is not permitted on GOL and South African partner flights, except for guide dogs.

In order to request the guide dog service, please contact the operator(s) of the flights to be taken.
Important: Only one (1) service animal is allowed per passenger.

For more information about the required documentation, please contact the consular or customs services of the destination and transit countries.

For flights where the first segment is operated by a GOL flight, check-in can be done through the digital channels (app or Website www.voegol.com.br/en-us) 24 hours before the international flight, or at the GOL counter at the airport and kiosk/totem on the day of departure.

If South African Airways is the operator of the first segment of the trip, check-in can be done either at the South African Airways at the airport or through the website: https://www.flysaa.com/.

Important! In order to check-in through digital channels, the following conditions apply:

• You must be within the check-in time window;
• The first flight segment must be operated by GOL, regardless of where the ticket was issued;
• Only available for adult passengers.
• The reservation cannot include special services;
• If you have baggage to check, you must go to the GOL counter, even if check-in has been done beforehand;
• If the first segment is not operated by GOL, check-in must be handled directly with the partner airline.

Remember that you must have valid documentation* for your trip, such as a valid passport, visas and vaccinations, if applicable.

*Documentation (including visas and vaccinations) is the responsibility of the passenger. We recommend that you check with the embassies of your destination countries to avoid any hassle.

*It is mandatory to present the International Yellow Fever vaccination certificate issued at least 10 days prior to the trip. The certificate must be presented in physical (printed) form and signed. To obtain the certificate, access Meu SUS Digital through the link https://meususdigital.saude.gov.br/. 

Please note: Your boarding pass must include all segments of your itinerary. Also, you only need to check your baggage once and we will transfer it between flights. However, it is necessary to check the customs procedures of each destination country and remember that baggage policies can vary between airlines, so check them before you travel.

Seat Selection
Seats on GOL flights must be booked through the GOL website and/or customer service center: www.voegol.com.br/en-us/customer-service/telephones.

Seats on South African Airways flights must be booked through the website. For more details: https://www.flysaa.com/
Please note: You may also choose your seat on GOL flights at check-in on the day of departure.

Note: On flights operated by GOL, your seat will be assigned automatically, and you can view it on your boarding pass after check-in. However, if you prefer to choose your seat, you can purchase it for an additional cost* up to 60 hours before the flight.

If you do not show up for boarding (no-show) on any of the flights (GOL or Partner), please contact your ticket issuer for a refund or rebooking.

• JNB – Johannesburg, South Africa                                              
• CPT  – Cape Town, South Africa  
• DUR – Durban, South Africa                
• PLZ – Port Elizabeth, South Africa

South African Airways Fleet
Our partner, South African Airways, has a robust fleet of Airbus aircraft with distinctive cabins which offers comfort and modernity.

South African Airways Experience
Get ready for your trip by checking out our partner's in-flight services and features in advance: https://www.flysaa.com/.