GOL and TAAG - GOL Linhas Aéreas

The partnership for you to experience Luanda with exclusive benefits.

Single purchase, check-in and baggage claim when flying with GOL and TAAG.

Traveling with TAAG?

Browse the menu below to check the main rules of this GOL partner airline:

Packing

The baggage allowance is honored by GOL only for flights issued on the same ticket. For flights issued separately (purchased individually), even with a partner airline, the baggage allowance will not be honored. In these situations, the baggage allowance and rules for each purchased segment will apply.

It is not possible to purchase checked baggage in advance through digital channels. The purchase must be made directly at the counter of the airline operating the selected flight.

Fragile items
Fragile items are accepted as long as they are properly packed. However, if the product is damaged for any reason, the company is not responsible for reimbursing you. Check out the airline contract to learn more.

Perishables
Perishable items are not accepted. For more information, please contact the consular or customs offices of the destination and transit countries.

Transport of items for infants (from 0 to 2 years of age)
When traveling in their own (reserved) seat, infants are entitled to the same checked baggage allowance as an adult. If they are traveling on your lap, they can check in one piece of baggage up to 10 kg.

A complimentary allowance of 1 stroller (for use) and/or 1 baby carrier will be provided free of charge..

Baggage Claim
If the passenger is coming from an international origin to a destination in Brazil, in case of connecting passengers, the baggage must be claimed at the first stop in the country (Brazil). After the obligatory customs procedures, the customer must go to the GOL counter to reclaim the baggage.

When traveling from Brazil to other countries, in the case of connecting passengers, the baggage must be collected at the first stop abroad. After the obligatory customs procedures, the customer must go to the counter of the next carrier to check in the baggage again.

Lost baggage
In case of lost baggage, the last airline that transported the passenger is responsible for registering and monitoring the status of the baggage. If the baggage is lost during the connection between international flights and domestic GOL flights, the customer must file a claim with the airline that transported the baggage on the previous leg of the journey.

Damaged Baggage
In the event of damaged baggage, the customer must contact the last carrier to open a baggage claim file. If damage is found on an international flight to a domestic GOL flight, the file should be opened with the carrier of the first leg.

Baggage Rules
Personal item: Item to be placed under the seat in front of the customer. Items such as a backpack, handbag, laptop bag, airport shopping bag and camera/electronic case are acceptable. The maximum dimensions for personal items are 35cm wide, 45cm high and 20cm deep. Items that do not fit under the seat are not considered personal items and may be checked and charged.

Carry-on baggage: Carry-on baggage must be stored in the overhead compartments. It is essential to follow the permitted dimensions and weights: 35 cm in width, 55 cm in height, and 25 cm in depth, including wheels (115 cm linear). The maximum weight allowed for carry-on baggage is 10 kg. If the baggage exceeds the established standards, the customer will be subject to baggage fee charges.

Standard carry-on baggage: Each checked bag is limited to one piece of luggage, weighing up to 23 kg for economy class and 32 kg for premium classes, and must not exceed 50 cm in width, 80 cm in height, and 28 cm in depth (158 linear cm).

For any overweight checked baggage, the applicable fee from the primary airline will apply. The maximum weight limit for checked luggage is 32 kg. Items exceeding 158 cm total linear dimensions will be accepted only as special luggage, adhering to specified rules and charges. Additional fees cannot be paid for oversized baggage.

Valuables such as jewelry and cash must also be carried as carry-on items.

The following items are not allowed in carry-on baggage: bladed weapons, firearms, cartridges and ammunition for firearms, printer cartridges, bottles containing more than 100 ml of liquid, fuels, batteries with electrolytes, lithium batteries with a capacity of more than 160 Wh, fireworks, bombs, paints, chemicals and mercury thermometers.

Excess and excess baggage

For tickets purchased through GOL, on flights operated exclusively by the Partner or on flights connecting with GOL, it is not possible to purchase baggage in advance through our channels. This process can only be done at the airport on the day of departure, at the GOL check-in desk.

The following rates cover the entire current trip, with no additional payment required when connecting to a partner.

Overweight baggage fees
Additional baggage: up to 23 kg

1st bag: USD 200.00
2nd bag: USD 240.00
3rd bag: USD 255.00

Overweight baggage
Total weight allowance: up to 32 kg

Domestic flights: BRL 170.00 or USD 35.00
South America flights: BRL 400.00 or USD 100.00
Central America/Caribbean/Mexico flights: BRL 500.00 or USD 100.00
USA/other destinations flights: BRL 500.00 or USD 100.00

Total dimensions accepted
A total of 1.58m for the sum of the dimensions (width + height + depth).
Please note: If the ticket was purchased through one of our partners, please check the rules/values with the partner.

Special services

In order to request special assistance, please contact the customer service center of each airline responsible for operating the segments of your trip. Note: Some services may not be available on flights operated in partnership with another company; please check with customer service.

Requests for assistance for passengers with special needs must be made when booking the ticket or at least 72 hours prior to departure. For flights originating in Brazil, requests for special assistance, such as the need for a wheelchair, may be made at least 48 hours prior to departure.

Unaccompanied Minors
Children under 16 years of age are not allowed to travel unaccompanied.

Infants
Infants aged up to 1 year and 11 months are charged 10% of the adult fare and must sit on the lap of a responsible adult aged 18 or older. Only one infant per customer is permitted.

Expectant Mothers
Here are the guidelines for expectant mothers on Taag flights:

Less than 30 weeks pregnant: Consult your physician and confirm that air travel is appropriate for your overall health.
More than 30 weeks pregnant or at risk (at any time): You must obtain written authorization from your physician. Present the certificate at check-in.

The medical certificate must include written approval from your doctor for your travel, considering the flight destination and the length of your trip. At check-in, you are required to fill out a Taag form.

Please note that GOL has specific guidelines for our flights, which can be found here.

Live animals

The transportation of live animals is not permitted on GOL and TAGG partner flights, except for guide dogs.

In order to request the guide dog service, please contact the operator(s) of the flights to be taken.
Important: Only one (1) service animal is allowed per passenger.

For more information about the required documentation, please contact the consular or customs services of the destination and transit countries.

Check-In

For flights where the first segment is operated by a GOL flight, check-in can be done through the digital channels (app or Website www.voegol.com.br) 24 hours before the international flight, or at the GOL counter at the airport and kiosk/totem on the day of departure.

If Taag is the operator of the first segment of the trip, check-in can be done either at the Taag counter or through the website: www.taag.com/.

Important! In order to check-in through digital channels, the following conditions apply:

You must be within the check-in time window;
The first flight segment must be operated by GOL, regardless of where the ticket was issued;
Only available for adult passengers.
The reservation cannot include special services;
If you have baggage to check, you must go to the GOL counter, even if check-in has been done beforehand;
If the first segment is not operated by GOL, check-in must be handled directly with the partner airline.

*The passenger is accountable for all documentation (including visas and vaccinations). We recommend you to consult with the embassies of your destination countries to avoid any hassle.

Please note: Your boarding pass must include all flight segments of your journey. You will only need to check your baggage once, and we will handle the transfer between flights. However, it is necessary to verify the customs procedures of each destination country, and remember that baggage policies may vary between airlines, so please check before traveling.

Seat Selection
Seat selection on GOL flights must be made via the GOL website and/or call center: www.voegol.com.br/atendimento/telefones.

Please note: You can also select your seats on GOL-operated flights on the day of departure during check-in.

Seat assignments will be available on the day of boarding, at check-in, directly with the airline responsible for operating the first leg of the trip. If you have a connection, you will receive boarding passes for the following sections with your seat already assigned.

Note: On flights operated by GOL, your seat will be assigned automatically, and you can view it on your boarding pass after check-in. However, if you prefer to choose your seat, you can purchase it for an additional cost* up to 60 hours before the flight.

Destinations

Angola	Ghana	South Africa	Democratic Republic of Congo	Mozambique
NBJ - Luanda*	ACC - Acra	CPT - Cape Town JNB - Joanesburgo	FIH - Quinxassa	MPM - Maputo
Congo	Namíbia
PNR - Pointe-Noire	WDH - Windhoek

*From September 2025, operations in partnership with TAAG will move from LAD Airport to NBJ, both in Luanda.

Check the routes on the map below

Mapa de rotas

Fares

Learn about the amounts related to refunds, no-shows, cancellations and flight change for each fare.

	PLUS	MAX	BUSINESS
Carry-on bag (10kg) + personal item	✓	✓	✓
Checked baggage (23kg)	1 free checked bag	2 free checked bags	2 free checked bags
Rebooking Fee	US$300 or 100% of the original fare (whichever is less) + fare difference	No fee, only fare difference	US$300 or 100% of the original fare (whichever is less) + fare difference
Cancellation Fee	US$150 or 100% of the fare (whichever is less)	US$150 or 100% of the fare (whichever is less)	US$100 or 100% of the fare (whichever is less)
No-show Fee	US$300 or 100% of the fare (whichever is less)	US300 or 100% of the fare (whichever is less)	US$300 or 100% of the fare (whichever is less)
Refund	40% of the remaining value after fees	95% of the remaining value after fees	US$100 or 100% of the fare (whichever is less)

In addition to the rebooking fee (if applicable), any difference in price between the original flight and the newly selected flight will also be charged.

Dollar amounts will be converted to the purchase currency according to the exchange rate in effect on the transaction date.

You can cancel your airline ticket free of charge within 24 hours of receiving the receipt, provided that the purchase was made at least 7 days before the departure date.

On connecting flights, cabins may vary from segment to segment.

PLUS

Carry-on bag (10kg) + personal item
✓

Checked baggage (23kg)
1 free checked bag

Rebooking Fee
US$300 or 100% of the original fare (whichever is less) + fare difference

Cancellation Fee
US$150 or 100% of the fare (whichever is less)

No-show Fee
US$300 or 100% of the fare (whichever is less)

Refund
40% of the remaining value after fees

MAX

Carry-on bag (10kg) + personal item
✓

Checked baggage (23kg)
2 free checked bags

Rebooking Fee
No fee, only fare difference

Cancellation Fee
US$150 or 100% of the fare (whichever is less)

No-show Fee
US$300 or 100% of the fare (whichever is less)

Refund
95% of the remaining value after fees

BUSINESS*

Carry-on bag (10kg) + personal item
✓

Checked baggage (23kg)
2 free checked bags

Rebooking Fee
US$300 or 100% of the original fare (whichever is less) + fare difference

Cancellation Fee
US$100 or 100% of the fare (whichever is less)

No-show Fee
US$300 or 100% of the fare (whichever is less)

Refund
US$100 or 100% of the fare (whichever is less)

In addition to the rebooking fee (if applicable), any difference in price between the original flight and the newly selected flight will also be charged.

Dollar amounts will be converted to the purchase currency according to the exchange rate in effect on the transaction date.

You can cancel your airline ticket free of charge within 24 hours of receiving the receipt, provided that the purchase was made at least 7 days before the departure date.

On connecting flights, cabins may vary from segment to segment.