






Na hora de comprar a passa
Quando for escolher seu assento, é só clicar nas opções identificadas como GOL+ Conforto durante a compra da passagem ou acessando as áreas "encontrar viagem" e "minhas viagens".
Durante o check-in
Se já tiver comprado a passagem, poderá adquirir esta comodidade quando estiver realizando seu check-in.
Passagem paga e check-in feito
Mesmo que a passagem já esteja paga e você já tenha feito o check-in, poderá mudar para GOL+ Conforto.
Comfort seat prices
Check the conditions to secure your Comfort seat on international flights operated by twin-aisle aircraft.
* Subject to availability.
GOL+ Conforto seats are available on all single-aisle aircraft operated by GOL. Comfort seats are available on twin-aisle aircraft.
To purchase, check availability when selecting your seat.
To ensure compliance with GOL's safety criteria, we are responsible for assessing whether passengers are capable of operating the emergency exit at the time of flight.
Before choosing these seats, passengers should also assess their willingness and physical ability to comply with the procedures.
It is important to note that if the requirements are not met or it is not possible to offer the previously reserved seat, the amount paid for the emergency exit seat reservation will be fully refunded by GOL.
Instructions for using seats located at emergency exits
In the event of an emergency and the crew members are unavailable, the passenger occupying a seat next to the emergency exit may be assigned to perform the following duties:
- Locate the emergency exit.
- Recognize the mechanism for opening the emergency exit.
- Understand the instructions for operating the emergency exit.
- Operate the emergency exit.
- Assess whether opening the emergency exit will cause physical harm to passengers.
- Follow the verbal and gestural instructions of a flight attendant.
- Keep the emergency exit clear of objects that could block access.
- Exit through the emergency exit.
- Assess, choose, and guide people to a safe place away from the aircraft.
Who is not allowed to sit in the seats located at the emergency exit
- People with mobility, flexibility, or dexterity disabilities in
arms or legs that are not capable of:- Get up and down to reach the emergency exit or
slide mechanism - Pick up, push away, pull, turn, or manipulate these mechanisms
- Push, remove, pull, or open the emergency exit
- Quickly reach the emergency exit
- Maintain balance while removing obstacles
- Exit quickly
- Get up and down to reach the emergency exit or
- People under 15 years of age or unable to
perform one or more of the functions listed in these instructions without
the assistance of an adult. - People over 60 years of age.
- People who are unable to read and understand instructions
regarding evacuation procedures or to understand them (in
forms (printed, written, or graphic), or that have difficulty
understanding of the verbal commands dictated by the crew. - People who do not have sufficient visual capacity to
perform one or more of the functions listed in these instructions without
contact lens or eyeglass assistance. - People who are unable to hear and understand instructions
of the crew members expressed aloud, without the assistance of a device
auditory. - People who are unable to provide verbal information to
other passengers. - People who have:
- A liability condition that may inhibit you from exercising these
functions, such as being with a small child.
- Possibility of being injured if they play one or more
functions related in these instructions - This and other information is contained on the security card
located on the aircraft emergency exit seats
Passengers must identify themselves to change seats in the following cases
- Does not meet the criteria listed in this instruction.
- Does not know whether your condition will prevent you from performing one or more of the listed functions.
- Could suffer physical harm as a result of performing one or more functions.
- Does not want to perform these functions.
- GOL+ Conforto seats are available on single-aisle aircraft, located in the front rows or next to the emergency exits. The service is personal and non-transferable, available exclusively on flights operated by GOL. Use is subject to seat availability on the aircraft.
- Comfort seats are available on twin-aisle aircraft, located between rows 10 and 22. The service is personal and non-transferable, available exclusively on flights operated by GOL. Use is subject to seat availability on the aircraft.
- No discount applies for children between 02 and under 12 years old.
- Special conditions: Smiles Diamante and Smiles Magno customers have free access to the GOL+ Conforto seat and Comfort seat, extendable to 8 companions under the same booeing code. Smiles Ouro customers receive a 50% discount when purchasing the GOL+ Conforto seat and Comfort seat, extendable to 8 companions under the same booking code. This benefit is not valid for group fares and charter flights.
- Changes (before the flight): only potential fare differences, if any.
- Flight rescheduling (reaccommodation) by the airline: GOL will make every effort to accommodate the passenger in another GOL+ Conforto or Comfort seat. If there is no availability, the amount paid for the seat will be fully refunded to the customer.
- There is no option for refund for Basic, Light, and Classic fares.
- Smiles miles accrual: none.