Cancellation and Refund

Questions when canceling and refunding? Count on GOL.

Learn how to cancel your ticket and request a refund, either as a refund or as a GOL credit.

For flights issued up to 10/13/2025, check the flight cancellation rules.

Current Rules

Get to know each of the GOL fares and see which one is best for your trip. In the tables below, you can check the fees and reimbursement amounts corresponding to each rate

The amounts entered are valid only for flights operated by GOL.
Conheça the rules and costs of flights operated by partners.

Amendment, cancellation and no-show costs are charged per way and per passenger, according to the conditions of the purchased fare.

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Cancellation and refund conditions

Domestic flights

	Light	Classic	Flex
Refunds before departure	Refounds not allowed Legenda Disponível com taxa Inclusa Não Inclusa	Refounds not allowed Legenda Disponível com taxa Inclusa Não Inclusa	Full refund, no fees Legenda Disponível com taxa Inclusa Não Inclusa
Refunds post-departure	Refounds not allowed Legenda Disponível com taxa Inclusa Não Inclusa	Refounds not allowed Legenda Disponível com taxa Inclusa Não Inclusa	Refounds not allowed Legenda Disponível com taxa Inclusa Não Inclusa

IMPORTANT:

The rules mentioned above are only valid for flights operated purely by GOL.
The airline ticket can be canceled and fully refunded free of charge if requested within 24 hours after receiving the proof of purchase and provided that the purchase was made at least 7 days before the boarding date.
On all fares, the boarding fee is refundable

Cancellation and refund conditions

International flights

	Basic	Light	Classic	Flex	Premium Economy	INSIGNIA Business Classic	INSIGNIA Business Flex
Refunds before departure	Refounds not allowed Legenda Disponível com taxa Inclusa Não Inclusa	Refounds not allowed Legenda Disponível com taxa Inclusa Não Inclusa	Refounds not allowed Legenda Disponível com taxa Inclusa Não Inclusa	Full refund, no fees Legenda Disponível com taxa Inclusa Não Inclusa	Full refund, no fees Legenda Disponível com taxa Inclusa Não Inclusa	Refounds not allowed Legenda Disponível com taxa Inclusa Não Inclusa	Full refund, no fees Legenda Disponível com taxa Inclusa Não Inclusa
Refunds post-departure	Refounds not allowed Legenda Disponível com taxa Inclusa Não Inclusa	Refounds not allowed Legenda Disponível com taxa Inclusa Não Inclusa	Refounds not allowed Legenda Disponível com taxa Inclusa Não Inclusa	Refounds not allowed Legenda Disponível com taxa Inclusa Não Inclusa	Refounds not allowed Legenda Disponível com taxa Inclusa Não Inclusa	Refounds not allowed Legenda Disponível com taxa Inclusa Não Inclusa	Refounds not allowed Legenda Disponível com taxa Inclusa Não Inclusa

IMPORTANT:

GOL Credit Refund:
After the cancellation fee has been applied, if you choose to receive the residual amount in GOL credits, the amount will be available in your GOL account. Credit is released quickly, allowing you to plan your next trip. It is valid for up to 12 months (see applicable conditions) and is suitable for those who already intend to fly again. You must be logged in to your GOL account to receive the credit

Refund in the original form of payment:
After the cancellation fee has been applied, if you choose to receive the residual amount in GOL credits, the amount will be available in your GOL account. Credit is released quickly, allowing you to plan your next trip. It is valid for up to 12 months (see applicable conditions) and is suitable for those who already intend to fly again. You must be logged in to your GOL account to receive the credit

How to choose?
If you have plans to fly again with GOL, the credit may be more practical and faster. You can buy new tickets and services for yourself or someone else. Reimbursement, on the other hand, is recommended for those who prefer immediate financial return, even if the deadline for receipt is longer.

After the cancellation and the request for a refund, GOL returns the amount to your credit card company within 7 days, minus the fees and regardless of the payment method. Then, the administrator issues the invoice, after 7 days, we consider the deadline established by the card flag and in the case of international refunds, the deadline is 30 days. Some companies continue to charge and return the amount on the invoice, while others cancel the charge as soon as they receive the information from GOL. If you have any questions, contact your card issuer

Boarding fee
Boarding fees are refundable and are not part of the basis for calculating fines

or penalties.

Refund of services
Services purchased for trips at fares, Flex, Premium Economy and INSIGNIA Business Flex will allow reimbursement if requested before the flight. After the flight, a refund will not be allowed.

Here you'll find all the instructions for canceling your ticket or requesting a refund. If your flight has been canceled or changed by GOL, visit the rebooking page for more information.