See how it works
Exclusive offer
If your flight is eligible, you will receive an email from GOL with an offer to refund or reschedule your booking.
Freedom of choice
If your travel dates are flexible, you can check the offers and choose the option that best suits your plans.
GOL credits for you
That's it! Now just wait for the email confirming your request and enjoy your GOL Credits to travel.
Offer to return the Reservation
By accepting the offer to return your current reservation, the ticket will be canceled and you will receive GOL Credits to use whenever you want for up to one year.
Offer to reschedule the Reservation
If you prefer the rebooking offer, the travel date will be changed according to your choice and you will also receive GOL Credits for your next trip.
Questions and Answers

This is when GOL offers you a credit to cancel or change your original reservation.

When you cancel your reservation, the original flight is cancelled. When you reschedule, the date of your original reservation will change, allowing you to choose a new day to travel.

Yes! By accepting the rescheduling offer, your original reservation is automatically canceled. To choose a new date, simply follow the steps on the offer screen you received.

Important! Your original reservation will only be changed if you accept the offer to refund or reschedule the trip. Otherwise, your original reservation remains guaranteed.

No! From the moment you accept an offer to refund or reschedule the booking, all original flights will be canceled, including connections.

Important! Your original booking will only be changed if you accept the offer to refund or reschedule the trip. Otherwise, your original booking remains guaranteed.

Yes! The offer is only valid for the entire booking. That means that by accepting it, all people in your booking will have their flight changed according to your choice, whether it's a refund or a rebooking.

The offer is valid from the moment you receive the offer email and is subject to seat availability on the corresponding flight. As soon as all seats are filled, the offer will end.

GOL reserves the right to change or cancel the offer at any time if it has not yet been confirmed or is no longer available.

When we send an offer email, it means that the travel period is eligible for changes at this time.

If you did not receive an offer email, it is because your booking is not eligible.

O documento de termos e condições pode ser localizado em : Termos e Condições - Oferta de Devolução e Remarcação de Voo