GOL and Air Canada - GOL Linhas Aéreas

Explore the wonders of Canada with the GOL and Air Canada partnership. Enjoy seamless benefits from start to finish.

Single ticket purchase, check-in, and baggage handling for flights with GOL and Air Canada.

Traveling with Air Canada?
Browse the menu below to check the main rules of this GOL partner airline:

Packing

The following baggage allowance applies for roundtrips where the first flight departs from South America:

• Light fare: No checked baggage

• Plus fare: 1 piece of baggage up to 23 kg

• Max Fare: 2 bags up to 23 kg each

• Business Class: 2 bags up to 32 kg each

The baggage allowance is honored by GOL only for flights issued on the same ticket. For flights issued separately (purchased individually), even with a partner airline, the baggage allowance will not be honored. In these situations, the baggage allowance and rules for each purchased segment will apply.

It is not possible to purchase checked baggage in advance through digital channels. The purchase must be made directly at the counter of the airline operating the selected flight.

Fragile items

Fragile items are accepted as long as they are properly packed. However, if the product is damaged for any reason, the company is not responsible for reimbursing you. Check out the airline contract to learn more.

Perishables

Perishable items are not accepted. For more information, please contact the consular or customs offices of the destination and transit countries.

Transport of items for infants (from 0 to 2 years of age)

When traveling in their own (reserved) seat, infants are entitled to the same checked baggage allowance as an adult. If they are traveling on your lap, they can check in one piece of baggage up to 10 kg.

A complimentary allowance of 1 stroller (for use) and/or 1 baby carrier will be provided free of charge.

Baggage Claim

If the passenger is coming from an international origin to a destination in Brazil, in case of connecting passengers, the baggage must be claimed at the first stop in the country (Brazil). After the obligatory customs procedures, the customer must go to the GOL counter to reclaim the baggage.

When traveling from Brazil to other countries, in the case of connecting passengers, the baggage must be collected at the first stop abroad. After the obligatory customs procedures, the customer must go to the counter of the next carrier to check in the baggage again.

Lost baggage

In case of lost baggage, the last airline that transported the passenger is responsible for registering and monitoring the status of the baggage. If the baggage is lost during the connection between international flights and domestic GOL flights, the customer must file a claim with the airline that transported the baggage on the previous leg of the journey.

Damaged Baggage

In the event of damaged baggage, the customer must contact the last carrier to open a baggage claim file. If damage is found on an international flight to a domestic GOL flight, the file should be opened with the carrier of the first leg.

Carry-on baggage

One piece of carry-on baggage is permitted with dimensions that do not exceed 55 cm in height, 35 cm in width and 25 cm in length, including pockets, wheels and handles, and a total weight of up to 10 kg.

All electronic devices must be transported as carry-on baggage. Laptops, cameras, mobile phones, video cameras, tablets, and portable chargers/spare batteries must go through the X-ray machine at the airport’s boarding gate.

Valuables such as jewelry and money are also only allowed as carry-on baggage.

The transport of the following items as carry-on baggage is prohibited: knives, firearms, gun cartridges and ammunition, printer cartridges, containers with more than 100 ml of liquid, fuels, electrolyte batteries, lithium batteries over 100 Wh, fireworks, explosives, paints, chemicals, and mercury thermometers.

Excess and excess baggage

For tickets purchased through GOL, on flights operated exclusively by the Partner or on flights connecting with GOL, it is not possible to purchase baggage in advance through our channels. This process can only be done at the airport on the day of departure, at the GOL check-in desk.

The following rates cover the entire current trip, with no additional payment required when connecting to a partner.

Overweight baggage fees
Additional baggage: up to 23 kg

1st bag: USD 75.00
2nd bag: USD 100.00
3rd to 5th bags: USD 225.00

Overweight baggage
Total weight allowance: up to 32 kg

Domestic flights: BRL 170.00 or USD 35.00
South America flights: BRL 400.00 or USD 100.00
Central America/Caribbean/Mexico flights: BRL 500.00 or USD 100.00
USA/other destinations flights: BRL 500.00 or USD 100.00

Total dimensions accepted
A total of 1.58m for the sum of the dimensions (width + height + depth).
Please note: If the ticket was purchased through one of our partners, please check the rules/values with the partner.

Special assistance

Requests for assistance for passengers with special needs must be made when booking the ticket or at least 72 hours prior to departure. For flights originating in Brazil, requests for special assistance, such as the need for a wheelchair, may be made at least 48 hours prior to departure.

Unaccompanied Minors

Minors under 16 years of age cannot travel unaccompanied.

Infants

Infants up to 1 year and 11 months of age pay 10% of the adult fare, but must travel on the lap of a responsible adult age 18 or older. Only one lap baby is permitted per customer.

Expectant Mothers

Here are the guidelines for expectant mothers on Air Canada flights:

• Less than 30 weeks pregnant: Consult your physician and confirm that air travel is appropriate for your overall health.

• More than 30 weeks pregnant or at risk (at any time): You must obtain written authorization from your physician. Present the certificate at check-in.

In the certificate, the doctor must authorize your travel in writing, taking into account the destination and duration of your trip. At check-in, you will be asked to complete an Air Canada form.

Please note that GOL has specific guidelines for our flights, which can be found here.

Live animals

The transportation of live animals is not permitted on GOL and Air Canada partner flights, except for guide dogs.

In order to request the guide dog service, please contact the operator(s) of the flights to be taken.
Important: Only one (1) service animal is allowed per passenger.

For more information about the required documentation, please contact the consular or customs services of the destination and transit countries.

The above procedures apply to flights operated by GOL and Air Canada. If your flight is only operated by Air Canada, please check their website.

Check-in

For flights where the first segment is operated by a GOL flight, check-in can be done through the digital channels (app or Website www.voegol.com.br) 24 hours before the international flight, or at the GOL counter at the airport and kiosk/totem on the day of departure.

If Air Canada is the operator of the first segment of the trip, check-in can be done either at the Air Canada counter or through the website: www.aircanada.com.br/.

Important! In order to check-in through digital channels, the following conditions apply:

You must be within the check-in time window;
The first flight segment must be operated by GOL, regardless of where the ticket was issued;
Only available for adult passengers.
The reservation cannot include special services;
If you have baggage to check, you must go to the GOL counter, even if check-in has been done beforehand;
If the first segment is not operated by GOL, check-in must be handled directly with the partner airline.

To check in your baggage, go to the first carrier's check-in counter.

*The passenger is accountable for all documentation (including visas and vaccinations). We recommend you to consult with the embassies of your destination countries to avoid any hassle.

Special Services

To request special services, contact the call center of the airline operating the segment of your trip. The stricter rule will apply to the entire trip if the rules differ between airlines.

Seat Selection

Seats on GOL flights must be booked through the GOL website and/or customer service center: https://www.voegol.com.br/en-us/customer-service/contacts-online-support.

Seats on Air Canada flights must be booked through the Air Canada website. For more details: www.aircanada.com.br/
Please note: You may also choose your seat on GOL flights at check-in on the day of departure.

Note: On flights operated by GOL, your seat will be assigned automatically, and you can view it on your boarding pass after check-in. However, if you prefer to choose your seat, you can purchase it for an additional cost* up to 60 hours before the flight.

Destinations

Canadá
YUL, Montreal YYZ, Toronto YVR, Vancouver YEG, Edmonton YMM, Wood Buffalo YQR, Regina YWG, Winnipeg YQT, Thunder Bay YTS, Timmins YAM, Sault Ste. Marie YSB, Greater Sudbury YQG, Windsor YOW, Ottawa YQB, Quebec YFC, Lincoln YQM, Dieppe YSJ, Saint John YHZ, Halifax YQY, Cape Breton YDF, Deer Lake

Check the routes on the map below

Mapa Canada

Fares

Learn about the amounts related to refunds, no-shows, cancellations and flight change for each fare.

	LIGHT	PLUS	MAX	PREMIUM ECONOMY	BUSINESS
Carry-on bag (10kg) + personal item	✓	✓	✓	✓	✓
Checked baggage	Additional cost	1 free checked bag (23kg)	2 free checked bags (23kg)	2 free checked bags (32kg)	2 free checked bags (32kg)
Rebooking Fee	US$180 or 100% of the original fare (whichever is less) + fare difference	US$150 or 100% of the original fare (whichever is less) + fare difference	No fee, only fare difference	No fee, only fare difference	US$150 or 100% of the original fare (whichever is less) + fare difference
Cancellation Fee	100% of the fare	US$200 or 100% of the fare (whichever is less)	No fee	No fee	US$200 or 100% of the fare (whichever is less)
No-show Fee	US$230 or 100% of the fare (whichever is less)	US$200 or 100% of the fare (whichever is less)	No fee	No fee	US$200 or 100% of the fare (whichever is less)
Refund	Non refundable	40% of the remaining value after fees	95% of the remaining value after fees	95% of the remaining value after fees	US$150 or 100% of the fare (whichever is less)

In addition to the rebooking fee (if applicable), any difference in price between the original flight and the newly selected flight will also be charged.

Dollar amounts will be converted to the purchase currency according to the exchange rate in effect on the transaction date.

You can cancel your airline ticket free of charge within 24 hours of receiving the receipt, provided that the purchase was made at least 7 days before the departure date.

On connecting flights, cabins may vary from segment to segment.

LIGHT*

Carry-on bag (10kg) + personal item
✓

Checked baggage
Additional cost

Rebooking Fee
US$180 or 100% of the original fare (whichever is less) + fare difference

Cancellation Fee
100% of the fare

No-show Fee
US$230 or 100% of the fare (whichever is less)

Refund
Non refundable

PLUS

Carry-on bag (10kg) + personal item
✓

Checked baggage
1 free checked bag (23kg)

Rebooking Fee
US$150 or 100% of the original fare (whichever is less) + fare difference

Cancellation Fee
US$200 or 100% of the fare (whichever is less)

No-show Fee
US$200 or 100% of the fare (whichever is less)

Refund
40% of the remaining value after fees

MAX

Carry-on bag (10kg) + personal item
✓

Checked baggage
2 free checked bags (23kg)

Rebooking Fee
No fee, only fare difference

Cancellation Fee
No fee

No-show Fee
No fee

Refund
95% of the remaining value after fees

PREMIUM ECONOMY

Carry-on bag (10kg) + personal item
✓

Checked baggage
2 free checked bags (32kg)

Rebooking Fee
No fee, only fare difference

Cancellation Fee
No fee

No-show Fee
No fee

Refund
95% of the remaining value after fees

BUSINESS*

Carry-on bag (10kg) + personal item
✓

Checked baggage
2 free checked bags (32kg)

Rebooking Fee
US$150 or 100% of the original fare (whichever is less) + fare difference

Cancellation Fee
US$200 or 100% of the fare (whichever is less)

No-show Fee
US$200 or 100% of the fare (whichever is less)

Refund
US$150 or 100% of the fare (whichever is less)

In addition to the rebooking fee (if applicable), any difference in price between the original flight and the newly selected flight will also be charged.

Dollar amounts will be converted to the purchase currency according to the exchange rate in effect on the transaction date.

You can cancel your airline ticket free of charge within 24 hours of receiving the receipt, provided that the purchase was made at least 7 days before the departure date.

On connecting flights, cabins may vary from segment to segment.

Please note

The above procedures apply to flights operated by GOL and Air Canada. If your flight is only operated by this partner, please visit the Air Canada website.