Fly with extra legroom, an exclusive overhead bin, priority check-in, and much more.
Snacks, sandwiches, meals, and beverages to make your trip even more pleasant.
A special class with extra comfort and exclusive benefits for your international flights.
See the fare rules to reschedule to an earlier flight with peace of mind.
An exclusive lounge where you can work or relax prior to boarding.
A free bus shuttle between the airports of Congonhas (CGH) and Guarulhos (GRU), for all GOL passengers.
You can weigh, label and check your baggage yourself by using the GOL kiosk at the airport.
For your peace of mind, you can use your phone to keep tabs on your loved ones while they travel.
Control your trip from the palm of your hand, and give more life to your time.
With our on-board entertainment and Wi-Fi you’ll see how time flies by.
Hold a reservation for 48 hours and take your time deciding about your trip.
Take your pet with you to enjoy an amazing destination.
Would you like to track a flight in real time? Search by flight number of segment.
Stay up to date with all rules for checked baggage and hand luggage.
See the options available for checking in, with step by step instructions.
Check the documents you need and enjoy your trip with peace of mind.
Would you like change your flight? See the rules for cancelling, rescheduling, and requesting refunds.
Credit card, debit card, bank slip, or a funds transfer? Choose the best payment option for you.
A complete guide with all the benefits of flying with our partner airlines.
All you need to know about accruing and redeeming miles, as well as getting category upgrades.
Would you like to visit a new city before arriving at your final destination?
See all the content GOL has prepared to give you more peace of mind on your travels.
All boarding information for expectant mothers, overweight persons, people with disabilities, the elderly, and sick passengers.
Talk to GOL and ask questions about purchases, flight changes and much more.
Find the nearest GOL store or kiosk.
Check out the answers to questions about purchase, baggage, boarding and more.
Explore the wonders of Canada with the GOL and Air Canada partnership. Enjoy seamless benefits from start to finish.
Single ticket purchase, check-in, and baggage handling for flights with GOL and Air Canada.
Single purchase, check-in and baggage claim when flying with GOL and Air Canada.
Free access to the GOL Smiles Lounge (Guarulhos International Airport).¹
Traveling with Air Canada? Browse the menu below to check the main rules of this GOL partner airline:
The following baggage allowance applies for roundtrips where the first flight departs from South America:
• Light fare: No checked baggage
• Plus fare: 1 piece of baggage up to 23 kg
• Max Fare: 2 bags up to 23 kg each
• Business Class: 2 bags up to 32 kg each
The baggage allowance is honored by GOL only for flights issued on the same ticket. For flights issued separately (purchased individually), even with a partner airline, the baggage allowance will not be honored. In these situations, the baggage allowance and rules for each purchased segment will apply.
It is not possible to purchase checked baggage in advance through digital channels. The purchase must be made directly at the counter of the airline operating the selected flight.
Fragile items are accepted as long as they are properly packed. However, if the product is damaged for any reason, the company is not responsible for reimbursing you. Check out the airline contract to learn more.
Perishable items are not accepted. For more information, please contact the consular or customs offices of the destination and transit countries.
When traveling in their own (reserved) seat, infants are entitled to the same checked baggage allowance as an adult. If they are traveling on your lap, they can check in one piece of baggage up to 10 kg.
A complimentary allowance of 1 stroller (for use) and/or 1 baby carrier will be provided free of charge.
If the passenger is coming from an international origin to a destination in Brazil, in case of connecting passengers, the baggage must be claimed at the first stop in the country (Brazil). After the obligatory customs procedures, the customer must go to the GOL counter to reclaim the baggage.
When traveling from Brazil to other countries, in the case of connecting passengers, the baggage must be collected at the first stop abroad. After the obligatory customs procedures, the customer must go to the counter of the next carrier to check in the baggage again.
In case of lost baggage, the last airline that transported the passenger is responsible for registering and monitoring the status of the baggage. If the baggage is lost during the connection between international flights and domestic GOL flights, the customer must file a claim with the airline that transported the baggage on the previous leg of the journey.
In the event of damaged baggage, the customer must contact the last carrier to open a baggage claim file. If damage is found on an international flight to a domestic GOL flight, the file should be opened with the carrier of the first leg.
One piece of carry-on baggage is permitted with dimensions that do not exceed 55 cm in height, 35 cm in width and 25 cm in length, including pockets, wheels and handles, and a total weight of up to 10 kg.
All electronic devices must be transported as carry-on baggage. Laptops, cameras, mobile phones, video cameras, tablets, and portable chargers/spare batteries must go through the X-ray machine at the airport’s boarding gate.
Valuables such as jewelry and money are also only allowed as carry-on baggage.
The transport of the following items as carry-on baggage is prohibited: knives, firearms, gun cartridges and ammunition, printer cartridges, containers with more than 100 ml of liquid, fuels, electrolyte batteries, lithium batteries over 100 Wh, fireworks, explosives, paints, chemicals, and mercury thermometers.
Excess and excess baggage
For tickets purchased through GOL, on flights operated exclusively by the Partner or on flights connecting with GOL, it is not possible to purchase baggage in advance through our channels. This process can only be done at the airport on the day of departure, at the GOL check-in desk.
The following rates cover the entire current trip, with no additional payment required when connecting to a partner.
Overweight baggage fees Additional baggage: up to 23 kg
Overweight baggage Total weight allowance: up to 32 kg
Total dimensions accepted A total of 1.58m for the sum of the dimensions (width + height + depth). Please note: If the ticket was purchased through one of our partners, please check the rules/values with the partner.
Requests for assistance for passengers with special needs must be made when booking the ticket or at least 72 hours prior to departure. For flights originating in Brazil, requests for special assistance, such as the need for a wheelchair, may be made at least 48 hours prior to departure.
Unaccompanied Minors
Minors under 16 years of age cannot travel unaccompanied.
Infants
Infants up to 1 year and 11 months of age pay 10% of the adult fare, but must travel on the lap of a responsible adult age 18 or older. Only one lap baby is permitted per customer.
Expectant Mothers
Here are the guidelines for expectant mothers on Air Canada flights:
• Less than 30 weeks pregnant: Consult your physician and confirm that air travel is appropriate for your overall health.
• More than 30 weeks pregnant or at risk (at any time): You must obtain written authorization from your physician. Present the certificate at check-in.
In the certificate, the doctor must authorize your travel in writing, taking into account the destination and duration of your trip. At check-in, you will be asked to complete an Air Canada form.
Please note that GOL has specific guidelines for our flights, which can be found here.
Live animals are not permitted on GOL and Air Canada partner flights, with the exception of guide dogs. If you want to request the guide dog service, please contact the operator(s) of the flight(s) you wish to take.
For more information on required documentation, please contact the consular or customs offices of the destination and transit countries.
The above procedures apply to flights operated by GOL and Air Canada. If your flight is only operated by Air Canada, please check their website.
For flights where the first segment is operated by a GOL flight, check-in can be done through the digital channels (app or Website www.voegol.com.br) 24 hours before the international flight, or at the GOL counter at the airport and kiosk/totem on the day of departure.
If Air Canada is the operator of the first segment of the trip, check-in can be done either at the Air Canada counter or through the website: www.aircanada.com.br/.
Important! In order to check-in through digital channels, the following conditions apply:
To check in your baggage, go to the first carrier's check-in counter.
*The passenger is accountable for all documentation (including visas and vaccinations). We recommend you to consult with the embassies of your destination countries to avoid any hassle.
To request special services, contact the call center of the airline operating the segment of your trip. The stricter rule will apply to the entire trip if the rules differ between airlines.
Seat selection on GOL flights must be made via the GOL website and/or call center GOL: www.voegol.com.br/atendimento/telefones.
Seat selection will be available on the day of departure, at the time of check-in, directly with the airline operating the first flight segment of the trip. If you have a connecting flight, you will receive boarding passes for the next segments with your seat already assigned.
Please note: You can also select your seats on GOL-operated flights on the day of departure during check-in.
If you do not show up for boarding (no-show) on any of the segments (GOL or Partner), please contact the issuer of your ticket to request a refund or rebooking.
• Toronto • Montreal
The Air Canada fleet includes a diverse range of aircraft models, with Boeing and Airbus being among the main ones. Click the link to explore all the models from our partner: https://www.aircanada.com/us/en/aco/home/fly/onboard/fleet.html#/
Learn about the amounts related to refunds, no-shows, cancellations and flight change for each fare.
Carry-on bag (10kg) + personal item
Checked baggage
Rebooking Fee
Cancellation Fee
No-show Fee
Refund
In addition to the rebooking fee (if applicable), any difference in price between the original flight and the newly selected flight will also be charged.
Dollar amounts will be converted to the purchase currency according to the exchange rate in effect on the transaction date.
You can cancel your airline ticket free of charge within 24 hours of receiving the receipt, provided that the purchase was made at least 7 days before the departure date.
On connecting flights, cabins may vary from segment to segment.
Carry-on bag (10kg) + personal item ✓
Checked baggage Additional cost
Rebooking Fee US$180 or 100% of the original fare (whichever is less) + fare difference
Cancellation Fee 100% of the fare
No-show Fee US$230 or 100% of the fare (whichever is less)
Refund Non refundable
Checked baggage 1 free checked bag (23kg)
Rebooking Fee US$150 or 100% of the original fare (whichever is less) + fare difference
Cancellation Fee US$200 or 100% of the fare (whichever is less)
No-show Fee US$200 or 100% of the fare (whichever is less)
Refund 40% of the remaining value after fees
Checked baggage 2 free checked bags (23kg)
Rebooking Fee No fee, only fare difference
Cancellation Fee No fee
No-show Fee No fee
Refund 95% of the remaining value after fees
Checked baggage 2 free checked bags (32kg)
Refund US$150 or 100% of the fare (whichever is less)
The above procedures apply to flights operated by GOL and Air Canada. If your flight is only operated by this partner, please visit the Air Canada website.
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