If you are traveling with non-standard items in a common suitcase - such as musical instruments, boards, bicycles, or TVs - the transportation is carried as separate luggage.

• These items have special dimensions and require extra care
• A fixed fee is charged, depending on the destination
• The item must be well packaged and identified

Smaller instruments (such as guitar and guitar) can be taken as common luggage if they are within the limit of your allowance and well accommodated.

Larger instruments (such as cello, tuba, or bass drum) must be carried as separate baggage.

Check out all the details and rules on the GOL baggage page.

For safety reasons, it is not allowed to carry in hand luggage:

• Sharp or piercing objects (scissors, knives, knives)
• Stun guns or pepper sprays
• Items that produce heat (such as large lighters or soldering iron)
• Flammable or explosive substances
• Electronic cigarettes (on international flights)
• Disability devices

The full list of restricted items is available on the GOL baggage page.

If you travel with cash, checks, or traveler’s checks totaling more than R$10,000 (or the equivalent), you must declare it to the Brazilian tax authority.

This declaration is called Electronic Declaration of Valuables (e-DBV) and must be completed before departure or upon arrival.

For jewelry and personal valuables, there’s no fixed amount, but you should be able to show they’re for personal use, especially on international trips.

Find more about the declaration on the Federal Reveneu Website.

Smiles customers are entitled to free luggage on GOL flights, depending on the category:
• Silver Smiles: 1 piece of luggage
• Smiles Gold: 2 bags
• Diamond Smiles: up to 3 free bags

These benefits apply to GOL flights and may vary on partner flights. Always check your rate and conditions at the time of purchase.

The rebooking of extra baggage is allowed before the date of the flight for which the service was purchased, as long as it is for the same type of service.

This means that:
• An additional baggage can be rebooked for another additional baggage on the same ticket
• There is no penalty for rescheduling
• There may be an adjustment of value if there are changes in price, exchange, or business rules

After the original flight date, the rebooking of baggage is not allowed.

To request the rescheduling, go to My Trips or talk to GAL and request the support of one of our specialists.

If you do not receive your baggage upon disembarkation, go to the GOL Baggage Service, still in the arrivals hall, and request the completion of the Baggage Irregularity Report (RIB).

After filling out the RIB, you can track the location of your baggage by entering the process number and your name on the tracking page.

Check out more information about deadlines or recommendations.

The refund for extra baggage depends on the fare of your ticket and the time of the request.

Before the flight date:
• Flex, Premium and INSIGNIA Business Flex fares allow the reimbursement of extra baggage, provided that it is requested before the flight

After the flight date:
• Refund of extra baggage is not allowed regardless of the fare

On flights with a lap infant (under 2 years old), you can check at no extra cost:

• 1 stroller
• 1 car seat or baby carrier

In addition, on international flights where the infant pays 10% of the fare:
• You can also bring up to 10 kg of carry-on baggage for the baby.

Other guidelines:
• The stroller can be used up to the aircraft door.
•  Only foldable “umbrella-style” strollers may go in the cabin, depending on space.
• Extra items count toward the accompanying adult’s baggage allowance.

For more tips and details, visit the page for traveling with babies and minors.

If your bag exceeds the allowed weight (23 kg per bag), a fixed excess baggage fee will apply, depending on the destination.

Please note the maximum limits:

• National flights: up to 45 kg per bag.
• International flights: up to 32 kg per bag.

If your bag goes over these limits, it will need to be checked as more than one piece.

Prices vary by route. For more details, check the baggage page.

What’s included in your ticket depends on the fare you chose.
You can check whether you have free checked baggage and how many bags are allowed on GOL’s baggage page.

You can carry in your hand luggage:

• Documents and money
• Electronics and accessories (cell phone, notebook, tablet, camera, etc.)
• Medications, provided they are accompanied by a prescription (when necessary)
• Personal hygiene items (such as toothbrush, deodorant, makeup, etc.)
• Personal clothing and accessories

Tip: Carry valuable or fragile items, such as jewelry or electronic equipment, in your hand luggage.

For more details, see the rules on the GOL baggage page.

If you notice any issue with your baggage, such as damage, tampering, or loss, follow these steps:

If you’re still at the airport:
Talk to a GOL staff member before leaving the arrivals area to report the issue right away.

If you’ve already left the airport:
You can report it within 7 days after your flight, but the sooner, the better.
Talk to GAL and ask for help from one of our specialists.

If you wish, check other service channel here.

No. If all sections are operated by GOL or partner companies, the baggage allowance is valid for

For security reasons, some items can’t be carried in any bag, including:

• Fake weapons, fireworks, and explosives.
• Lighters and fuels.
• Gas containers, cylinders, and camping stoves.
• Hazardous chemicals.
• Toxic, infectious, or radioactive materials.
• Flammable liquids.
• Mercury thermometers.
• Bleach, chlorine, and powdered detergent.

See the full list on GOL’s baggage page.

Each passenger can bring 1 small carry-on bag up to 10 kg, stored in the overhead bin.

Maximum size: 55 cm x 35 cm x 25 cm (including wheels and handles).

If it exceeds these limits, it must be checked.

Yes. If the ticket was purchased through an agency or other website, request the purchase of extra baggage directly through the channel where you purchased it. They are responsible for managing your Reservation and including this service.

You can also check what's already been included by accessing the My Trips area.

You can buy extra luggage through the GOL website or app, in the My Trips area:
• Locate your Reservation with code, origin and last name or log in to your GOL Account
• Select the extra baggage option on your flight

The purchase can be made:
• Before the flight, during the management of the Reserve
• At the time of check-in (online or at

We recommend buying in advance as the prices are generally better.

Excess baggage (when your bag goes over the allowed weight or size) can only be paid for at the airport, when you check in your bag.

So if you already know you’ll be carrying extra weight, it’s a good idea to buy extra baggage in advance. It’s usually cheaper than paying for excess at the airport.

Yes, alcoholic beverages are allowed to be transported - as long as you are over 18 years old and follow certain rules:

• The limit is up to 5 liters per person, with packages of a maximum of 1 liter each
• The beverage must be industrialized, sealed and in suitable packaging (to avoid leaks)
• Drinks with an alcohol content above 70% are not allowed
• It is possible to carry part in hand luggage and part in checked baggage

If you are going to ship the volume:
• It will be deducted from your baggage allowance
• The packaging must be in good condition
• The client assumes responsibility for possible damages (such as breaks or leaks

For more details, visit the GOL baggage page.

If you have forgotten any item on board, talk to GAL and request to speak to one of our specialists. Enter the flight number, date of travel, and a description of the item so that the team can record the search.

Cada bagagem despachada pode pesar até 23 kg e medir no máximo:
50 cm de largura, 80 cm de altura e 28 cm de profundidade.

Se ultrapassar esse peso:
• Em voos nacionais: o limite por peça é de 45 kg
• Em voos internacionais: o limite por peça é de 32 kg

Caso passe dessas medidas ou do peso, será necessário dividir a bagagem em mais de um volume.

Para itens fora do padrão (instrumentos, TVs, equipamentos), confira as regras na página sobre bagagens da GOL.