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Check that your registration was completed correctly and ensure that there is not too much or too little lighting when capturing the image.
GOL customers can check in at self-service kiosks or at the airport counter. They must have their reservation code (locator) and a valid ID. If you have any questions, ask a GOL representative.
Pay attention to airport check-in times (via the counter).
· Domestic and international flights: check-in available from 3 to 1 hour before departure.
Using your cell phone, you can download the GOL app from the Apple Store or Play Store and follow the steps indicated.
Pay attention to the check-in times for online channels:
· Domestic and international flights: check-in available from 48 hours to 1 hour before the flight.
· Flights to/from the United States operated by GOL: check-in available from 24 hours to 1 hour before the flight.
For more questions, visit the page How to Check in.
If your baggage has been tampered with, damaged in any way, or you notice any abnormality in it, you must contact GOL staff before leaving the airport arrivals hall.
It is recommended that LCD, Plasma, and LED TVs be shipped via cargo services (GOLLOG). At check-in, the item must be checked in as special baggage and will only be accepted if in its original packaging, labeled with a “fragile” sticker, and properly packed to prevent potential damage.
Rules:
- Devices must be LCD, Plasma, or LED;
- They must be up to 62 inches and weigh a maximum of 45 kg for domestic flights and 32 kg for international flights (check local restrictions).
Important: Your laptop/notebook may only be transported as carry-on baggage.
If you're traveling with a lap infant (up to 2 years old), the stroller, car seat, or infant carrier are free baggage, meaning they don't count towards your baggage allowance. In the cabin, you can only take fully foldable strollers (umbrella-style), which can be placed in the overhead bins. Larger models must be checked. If you prefer, you can take larger strollers to the aircraft door, where they can be properly labeled and taken to the hold.
For children 2 years of age or older, the above items will be charged for transportation.
You may carry your musical instrument in the cabin as hand luggage, provided it does not exceed the permitted weight and dimensions and that you have the small bag allowance.
Attention: the instrument must be placed in the overhead compartment.
If you do not have the small bag allowance, the instrument can be replaced by a handbag or backpack, provided it is placed under the seat in front of you.
Attention: only one handbag or backpack is allowed per passenger.
Otherwise, the item must be transported in the aircraft's cargo hold as checked baggage, properly packed in rigid packaging that guarantees protection against possible damage during transport.
Important: Guitars and violins can also be carried in the cabin as hand luggage.
Every traveler who leaves or enters the country with amounts in cash, or traveler's checks above R$10,000.00 (ten thousand reais) – or the equivalent in foreign currency – must complete the Electronic Declaration of Carrying Valuables.
If your baggage has been tampered with, damaged in any way, or you notice any abnormality in it, you must contact GOL staff before leaving the airport arrivals hall.
Money, documents, jewelry, business papers, fragile objects (respecting weight and dimensions of personal baggage), electronic equipment (cell phones, cameras, notebooks, palms, tablets, camcorders, etc.), medicines, keys, among others.
If your baggage exceeds 23 kg, a fixed excess amount will be charged depending on your travel destination. No baggage can exceed 45 kg on domestic flights and 32 kg on international flights.
Need more information about baggage, weight, and item restrictions? Click here. From 10/14/2025, if Basic fare customers show up for boarding with cabin baggage that is not characterized as a Bag or Backpack, which can be placed under the seat in front of them, a fee will be charged at the boarding gate for the baggage to be checked in the hold.
Sports equipment can be transported in personal baggage as long as it does not exceed the permitted weight and dimensions. Otherwise, they should go to the baggage as separate baggage, packed in special and appropriate containers to avoid possible damage during the trip.
Baggage can be purchased in advance at a discount through self-service channels (website, app, kiosk), VoeGOL stores, and the Call Center. If you choose the kiosk, please note the restrictions: debit card payments are not accepted; baggage purchase is not allowed for reservations that include children or infants. There is no discount for baggage purchases at the airport counter.
The purchase of checked baggage is available through all sales channels: website, app, mobile, customer service center, self-service kiosk, VoeGOL stores, and airport check-in counters, up until check-in closes. If you choose the self-service kiosk, please note that payment must be made by credit card. Also, the kiosk does not allow baggage purchases for bookings that include children or infants. It’s worth noting that you can purchase the service at a discount through all other channels, except at the check-in counter.
Starting October 14, 2025, customers with the Basic fare will be able to purchase the small bag allowance through the website, app, VoeGOL stores, and airport check-in counters. Through the Customer Service Center, the purchase is available up to 1 hour and 45 minutes before the flight.
All travelers may carry one small personal item in the cabin, such as a backpack, handbag, tote bag, laptop case, airport shopping bag, or camera/electronics case, which must be stored under the seat in front of them. The maximum allowed dimensions for personal items are: 32 x 22 x 43 cm (width x height x depth), and the item must not exceed 10 kg.
For travelers with a fare that includes the standard small bag allowance, the item must weigh no more than 12 kg and fit within the standard dimensions: 35 x 25 x 55 cm (length x width x height). If the baggage exceeds the allowed weight and dimensions, it must be checked at the counter.
No. The baggage purchase is valid from the point of origin to the final destination, regardless of the flight stopover or connection.
The purchase of additional baggage - whether checked or a small bag (for Basic fare) - is valid per flight segment. So, if you need to carry the same amount of baggage on both your outbound and return flights, yes, you will need to purchase the additional baggage service for both segments. However, if you do not need the service for one of the segments, you do not need to purchase it for that segment.
GOL does not transport the following items as carry-on or checked baggage:
• Lighters and their fuels;
• Batteries with electrolytes;
• Fireworks, explosives, and flares;
• Fake weapons;
• Lighters;
• Tear gas;
• Camping stoves, gas cylinders, and diving cylinders;
• Paints, varnishes, and lacquers;
• Toxic, infectious, and radioactive materials;
• Chemicals such as fertilizers, herbicides, pesticides, and insecticides;
• Bleach, chlorine, and laundry detergent;
• Flammable liquids, such as gasoline, thinners, solvents, and acetone;
• Mercury thermometers and barometers.
For more information about baggage, weights, and object restrictions, click here.
Yes, provided you are over 18 years old and follow a few rules.
Transportation will be permitted in a small carry-on bag, provided your fare includes a small carry-on bag allowance. If you do not have this allowance, but the bottle(s) are placed in a single box, bag, backpack, or container that can be placed as a bag or backpack under the seat in front of you, this arrangement is permitted. Only one bag or backpack is allowed per traveler. The total volume of alcoholic beverages allowed per person is up to 5 liters, provided that each container does not exceed 1 liter. This permitted quantity may be distributed between carry-on and checked baggage, as long as it does not exceed the maximum permitted volume of 5 liters. The beverage must be commercially produced, stored in appropriate packaging (to prevent leaks), and sealed by the supplier. If the seal is broken or the beverage has an alcohol content above 70%, boarding will be prohibited.
The transportation of boxes of beverages must follow the rules mentioned above. The checking of the box will be done with the customer's knowledge and authorization. This means that the customer is responsible for any damage suffered by the volume and its contents, exempting GOL from liability.
If you choose to check the volume, remember that it will be deducted from your checked baggage allowance.
Checked baggage must weigh up to 23 kg and be within the dimensions 50 x 28 x 80 cm (length x width x height).
In the case of checked baggage, you will be charged the fee for the second checked bag. In other words, your first checked bag is free, and the second one must be paid for.
No. Excess baggage will only be charged at the time of baggage check-in.
Each passenger can purchase up to 5 pieces of luggage, as long as they are within the permitted dimensions and weight.
On domestic flights, lap infants are entitled to check one stroller and one car seat or one infant carrier free of charge. On international flights, infants who pay 10% of the fare and, in addition to the above items, are entitled to 12 kg of carry-on baggage.
For baggage weight limits on international destinations, please contact GOL Online Customer Service. For more information on baggage, weight, and item restrictions, click here.
Items not described above must be included in the parent/guardian's baggage allowance. You may choose to carry the stroller to the aircraft door. Only fully foldable strollers (umbrella models) are permitted on board, subject to space availability. For chartered flight travelers, small bags may weigh a maximum of 10 kg.
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Each customer can purchase up to 5 pieces of baggage weighing up to 23 kg each. If your baggage exceeds 23 kg, a fixed excess baggage fee will be charged depending on your destination. No baggage can exceed 45 kg on domestic flights and 32 kg on international flights. Learn more about excess baggage. Click here.
There is no refund for baggage fees in case of a no-show.
Product refunds are only allowed for customers with Flex and Premium Economy fares, when requested before departure, through My Trips or Customer Service. For Basic, Light, and Classic fares, refunds are not available.
If your baggage exceeds 23 kg, a fixed excess amount will be charged depending on your travel destination. No baggage can exceed 45 kg on domestic flights and 32 kg on international flights. For baggage weight limits on partner flights, check the rules of the airline you're traveling with.
Need more information about baggage, weight, and item restrictions? Click here.
Yes, GOL stores inside and outside airports accept cash.
Passengers flying with GOL partner airlines will be honored with the partner's baggage allowance. If the customer exceeds the baggage allowance established by the partner, excess baggage will be charged according to the partner's current rules.
If the same reservation/locator includes a segment operated by GOL, there will be no baggage charge and these customers will be honored with the partner's baggage allowance. The same rule applies to "Multi-Segment" flights, when one of the segments is operated by a partner airline.
To learn about each partner's baggage rules, click here.
If your checked baggage exceeds 23 kg, a fixed excess baggage fee will be charged according to your travel destination. No single piece may exceed 45 kg on domestic flights and 32 kg on international flights.
For small bags, for tickets purchased up to October 13, 2025, all fare types allow 10 kg (small bag) + one personal item (such as a purse or backpack) to be placed under the seat in front.
For tickets purchased from October 14, 2025 onward, all fare types—except Basic—allow one small bag up to 12 kg + one small personal item under the seat in front, with a maximum of 10 kg.
For the Basic fare, only one small personal item is allowed under the seat in front. A 12 kg small bag may be purchased through the website, app, VoeGOL stores, or airport check-in counters. Through the Customer Service Center, the purchase is available up to 1 hour and 45 minutes before the flight.
Customers with other fare types cannot purchase additional small bags or small personal items. If the weight exceeds the included allowance for your fare, you must pay the excess baggage fee for the small bag, which is charged per item, not per kilogram, and the bag must be checked into the aircraft hold.
If you purchased your ticket with Smiles miles and need to bring additional baggage for your trip, you must purchase it in advance on the Smiles website. Alternatively, you can also purchase it at check-in through GOL channels (website, app, kiosk).
Note: To ensure a discount, purchase through the channels mentioned above. Customers who purchase baggage at the airport check-in counter will pay the full amount.
No. Regardless of whether the total weight is less than 23 kg, to check both items you would need to purchase two bags.
No, exemptions are not cumulative. You will be entitled to the benefit with the highest exemption. For example, a Diamond customer (3 exemptions) traveling on the Plus fare (1 exemption) is entitled to check 3 bags for free.
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Silver customers are entitled to the first free bag, Gold customers can check up to the second free bag, and Diamond customers are entitled to up to the third free bag.
You must have certain documents for your child to travel with GOL. We do not transport children under 8 years of age unaccompanied by a guardian. If the child is between 8 years of age and 15 years and 11 months of age, he or she must have an identification document such as a passport, ID card, or birth certificate (for children up to 12 years of age). All documents may be original or certified copies, in addition to travel authorization: - Authorization from either parent (mother or father) or legal guardian, by means of a public deed or private document with a signature recognized by similarity or authenticity OR; - Valid passport with express authorization for the minor to travel unaccompanied OR; - Judicial authorization.
There are no penalties for changing airline tickets for infants aged 0 to 2 years. Therefore, on domestic flights within Brazil where infants travel free, there will be no fare difference. On international flights, where infants pay 10% of the fare, there may be a higher or lower fare difference depending on the new fare available on the date of the change, in addition to any differences in boarding fees that may be adjusted and applied to infants traveling abroad.
To change airline tickets for children aged 2 to 12 years, a change fee will be charged according to the rules of the original fare purchased. Furthermore, there may be a higher or lower fare difference depending on the fare available on the date of the change and also because the discount for this type of passenger no longer applies. In the case of changes, the fare rules and discounts of the new fare purchased apply.
You must present the original death certificate of the deceased parent if the child is traveling with only one parent. If you do not have the original document, you must request judicial authorization, as it is not possible to present a copy of the death certificate.
On domestic and international flights operated by Gol, children aged 2 to 12 years old pay the same fare as an adult. Lap infants, aged 0 to 2 years old, travel free on domestic flights operated by Gol and sit on the lap of a responsible adult. On international flights, they pay 10% of the adult fare and sit on the lap of a responsible adult. Check more information about boarding children and babies here.
Children under 2 years old can travel for free, as long as they are seated on the lap of a responsible adult aged 18 or older. In the case of twins or triplets, one adult is required per child. Newborns may only travel after 7 days of life. Children between 2 and 16 years old must be accompanied by a responsible adult or have the Voe Junto Accompaniment contracted with GOL. Teenagers over 16 years old may travel alone without parental or guardian authorization.
To board with minors, parents or guardians must present a ReaL ID, birth certificate or passport (original or certified copy). For the Blue Passport, proof of relationship with the responsible adult is required. Judicial authorization is not required if the accompanying adult is over 18 and can prove kinship up to the third degree (siblings, uncles/aunts, or grandparents).
If the child is accompanied by someone who is not a relative up to the third degree, the following documents must be presented:
- Real ID or a valid national passport
- Written authorization from the parent or legal guardian;
- Original documents of both the child and the accompanying adult.
To validate the signature on the written authorization, an original document of the parent or legal guardian must be presented.
Judicial authorization with a digital signature is accepted for unaccompanied minors traveling on domestic and international flights operated by GOL. If the required documentation is not presented, the minor may only board if the legal guardian is present at check-in.
GOL offers several payment methods for purchasing your ticket. Online, you can pay with PIX, FGTS, PAYPAL, DIGITAL WALLET, Smiles Credit Card, GOL Business Card, or your credit card. GOL accepts all major credit cards. If you purchase at GOL stores or airports, you can also pay in cash (local currency). You can also purchase tickets with a credit card, Smiles Credit Card, or GOL Business Card through our Sales Center at 0300 115 2121. To learn more, click here.
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No. Once the purchase is made, the number of installments cannot be changed.
If payment was made by credit card, you need to contact your card issuer.
After cancellation and refund request, GOL returns the amount to your credit card company within 7 days, minus fees, regardless of the payment method. The company then issues the invoice. Some companies continue to charge and refund the amount, while others cancel the charge as soon as they receive information from GOL. If you have any questions, contact your card company.
You must go to the GOL website (www.voegol.com.br) and access the My Trips option on the main navigation bar. Depending on the fare chosen, there may be restrictions on changes or refunds after the flight date (no-shows). Always try to arrange changes or refunds before your flight. In this case, change or cancellation fees may apply, according to the specific fare rules.
You can also request a credit or refund through the GOL Customer Service Center at 0300 115 2121.
If you are not registered on the website and want to manage your flight using the booking code (locator), you will not be able to keep credits with GOL. In this case, the only option available is a refund.
See information about how to make cancellations and changes. Find out more on fees, tariffs and credits.
The credit is valid for one year from the date of booking, for use or refund. For example, if you purchased a ticket on January 1, 2016, and canceled the flight, you have until January 1, 2017 (12 months after the purchase date) to use the credit, regardless of the date of cancellation. Administrative fees may apply. Need more information? Click here.
Open reservations can only be requested by calling our Sales Center at 0300 115 2121. The maximum payment deadline is 72 hours, depending on how far in advance your flight leaves.
GOL does not issue invoices to its passengers, due to a decision by the Federal Supreme Court (STF in the Direct Action of Unconstitutionality – ADIN No. 1,600-8). The boarding pass and receipt are sufficient to document the transaction.
Using your cell phone, you can download the GOL app from the Apple Store or Play Store and follow the steps provided.
Pay attention to the check-in times for online channels:
· Domestic and international flights: check-in available from 48 hours to 1 hour before the flight;
· Flights to/from the United States operated by GOL: check-in available from 24 hours to 1 hour before the flight.
For more questions, visit the How to Check in page.
For domestic travel, you must arrive at the airport counter at least two hours before your flight's departure time. For international travel, you must arrive at least three hours before your flight.
Domestic boarding:
Boarding begins: 45 minutes before takeoff.
Boarding ends: 20 minutes before takeoff.
International boarding:
Boarding begins: 60 minutes before takeoff.
Boarding ends: 15 minutes before takeoff.
GOL customers can check in at self-service kiosks or at the airport counter. They must have their reservation code (locator) and a valid ID. If you have any questions, ask a GOL representative.
Pay attention to airport check-in times (via the counter).
· Domestic and international flights: Check-in is available from 3 to 1 hour before departure.
For domestic flights, any of the documents listed below are accepted (original or certified copy):
• Identity Card (RG) issued by the Public Security Departments of the states or the Federal District, with photo;
• National passport;
• Identity cards issued by Ministries and agencies subordinate to the President of the Republic, including the commands of the Army, Navy, Air Force, and Ministry of Defense;
• National Driver's License (physical model with photo);
• Professional licenses issued by National Councils (models with photo), such as CREA, OAB, CRM, etc.;
• Work Card;
• DNI (National Identity Document);
• Electronic Voter Registration Card (with legal or social name), valid only if biometrics are registered. • In the case of Indigenous or indigenous people, if the passenger does not have any of the listed documents, boarding may be carried out by presenting an Identification Declaration issued by the National Indigenous Foundation (FUNAI) or any other identifying document, also issued by this agency;
• The CNH-e (Electronic National Driver's License) is now accepted for boarding passengers on domestic flights. To be a valid document, its information must match the information on the boarding pass. The document must be presented within the "CNH Digital" app on the passenger's cell phone.
Please note: screenshots or photos of the CNH-e are not valid for boarding.
For international flights, see the accepted documents by country below:
• Argentina: ID card or passport;
• Bolivia: ID card or passport;
• Chile: ID card or passport;
• Colombia: ID card or passport;
• Panama: passport;
• Paraguay: ID card or passport;
• Dominican Republic: passport;
• Uruguay: ID or passport.
At GOL, the use of portable devices is now permitted throughout the flight, including takeoff and landing, as long as they are in airplane mode. Devices without airplane mode must have Wi-Fi and Bluetooth disabled. The portable electronic devices permitted for use are tablets, e-readers, smartphones, music players, and video games. Phone calls can be made before takeoff and after landing. For safety reasons, devices such as laptops and portable DVD players must be placed in the overhead bin or stored in a backpack under the seat during takeoff and landing.
Brazilians over 18 on domestic flights:
In cases of theft, robbery, or loss of identification documents in Brazil, passengers may present a police report (BO), provided it was issued less than 60 days ago.
Brazilians over 18 on international flights:
In case of loss of passport or identity card, tourists must file a police report with the police in their country and present it at the Brazilian Consulate. If the person needs to travel on the day they lost their passport or ID card, they can request another document, called a Return Authorization to Brazil, free of charge. To do this, they must also file a police report and present another form of identification. In this case, the traveler must return directly to Brazil. Tourists can also seek guidance from the Ministry of Foreign Affairs (Itamaraty).
• Brazilian minors on international flights:
Only an original, valid passport or ID card issued by the State Public Security Department (for MERCOSUR countries) is accepted for international boarding. No other documents are accepted.
• Brazilian minors under 12 on domestic flights:
For children boarding, a police report is not accepted. If a minor under 12 has already traveled the outbound leg but lost their documentation during the trip, authorization from the Juvenile Court is required for their return. Brazilians between 12 and 18 years of age may board with a police report.
Foreign passengers are not permitted to board with only a police report of lost or stolen documents. These passengers must contact their country's consulate or embassy with the report in hand to obtain the Safe Conduct Pass, which will allow them to return to their country of origin.
This is an exclusive service location located in the departure lounges of Congonhas Airport (São Paulo). This space offers telephone numbers for direct contact with our Customer Service Center and the Smiles Program. There are also self-service kiosks where you can:
- Check your flight status;
- Change your seat;
- Move forward, postpone, and cancel flights;
- Change your flight if rebooked;
- Print vouchers for meals, transportation, lodging, and communication, when necessary.
Customers seeking more comfort and privacy can purchase an additional seat on our flights. This service is particularly popular with obese travelers or travelers who need to carry musical instruments in the cabin, such as a cello.
Would you like to purchase an extra seat for your trip?
Just call 0300 115 2121 (from Brazil) or +55 (11) 5504 4410 (international calls). Please note that this type of reservation is not available through the GOL website.
Important information about purchasing an additional seat:
- Charges are based on the fare available at the time of booking;
- There is no boarding fee for the additional seat;
- The purchase does not entitle you to additional baggage.
See more information about special assistance.
Flights with a layover: If the aircraft you're traveling on is making a layover, you don't need to disembark. The layover is typically used to refuel the aircraft and/or allow new passengers to board.
For a smooth and hassle-free trip, simply follow the safety recommendations of our flight team. Also, keep your boarding pass handy, as it will be validated again at the connecting airport.
Connecting flights: For connecting flights, you'll need to leave the plane to reboard another aircraft. If necessary, ask GOL staff at the airport where you're making your first stop.
For connecting flights, it's important to know:
• You don't need to retrieve your baggage from the first plane, only at your final destination. The exception is for flights from Miami or Orlando with a layover in Brasília or Fortaleza;
• You don't need to check in again;
• On international flights, upon entering the boarding area, you must pass through the local Federal Police to complete the immigration process. Therefore, agents will recheck documents;
• Passengers requiring special assistance, such as the elderly, pregnant women, people with disabilities, and mobility issues, have priority boarding, as do members of the Smiles Diamante, Smiles Ouro, and Delta Elite loyalty programs.
If you have a flight scheduled to Miami or Orlando with a connection in Brasília and originating in São Paulo (CGH and GRU), Rio de Janeiro (GIG and SDU), or Belo Horizonte (CNF), it is very important to pay attention to the connection time limit.
This recommendation is made because, for our customers to arrive quickly in the United States, the connection time at Brasília airport is not very long. Tip: To ensure the correct route and save time, follow the airport signs, avoid stops, and go straight to your connection.
Information about baggage claim on connecting flights:
• On flights departing from Brazil to Miami or Orlando, you check your bag at your origin airport and only need to collect it when you reach your final destination;
• On flights originating in Miami or Orlando and bound for Brazil, you must collect your baggage at Brasília or Fortaleza airport during your connection. In this case, you must exit immigration, collect your baggage from the carousel, and proceed to check-in for your next flight.
After purchasing your ticket, contact GOL Online Customer Service and provide your reservation code (locator) to request assistance from airport staff. Our staff will then assist you with the boarding and disembarking procedures.
Yes. We offer a free seatbelt extender. We recommend requesting this in advance by contacting our Sales Center at 0300 115 2121. For those who require more space, we recommend purchasing an Extra Seat, allowing you to travel unaccompanied (this request must also be made through our Sales Center). There will be a charge for both seats, but there is no additional baggage allowance, and the customer only pays a boarding fee. A seatbelt extender will also be provided for this passenger. The seat dimensions are: 40 cm by 40 cm seat height and 75 cm backrest height.
After purchasing your ticket, contact GOL Online Customer Service and provide your reservation code (locator) to request assistance with boarding and disembarking. At the airport, go to the GOL service counter and request priority check-in. For more information, click here.
After purchasing your ticket, contact GOL Online Customer Service and provide your reservation code (locator) to request assistance from airport staff, who will assist you with the boarding process. At the airport, ask for priority check-in at the GOL service counter. Your wheelchair can be transported on the plane as usual, as long as it does not contain batteries containing corrosive liquids. If you prefer, you can use the wheelchairs provided by GOL at the airport. Need more information? Click here.
After purchasing your ticket, contact GOL Online Customer Service and provide your reservation code (locator) to request assistance with boarding and disembarking. At the airport, go to the GOL service counter and request priority check-in. For more information, click here.
Insulin use during the flight is permitted as long as it is transported properly, according to the guidelines below:
• Needles and syringes may be carried as carry-on baggage as long as the passenger presents medications with professionally printed labels identifying the product and the name of the manufacturer or pharmaceutical company, along with a prescription;
• Passengers should check with the manufacturer or their doctor about the safe way to store the insulin to prevent the medication from freezing;
• The maximum weight permitted by GOL is 2.5 kg.
GOL does not provide differentiated onboard service for each customer and is not responsible for the consumption of items such as milk, eggs, meat, fish, carbohydrates, among others, by people who require controlled diets.
To travel with a cast on any part of your body, complete and submit the MEDIF form. The cast must have been applied at least 48 hours before departure. If traveling with a full-leg cast, it may be difficult to accommodate the passenger, as there is no extra space for the leg suspension.
To ensure the safety of everyone on board, passengers with an infectious disease may be prevented from boarding. If you have any of these conditions and have questions about the procedures, please contact our Customer Service Center.
To travel with your dog or cat in the passenger cabin, you can use the Dog&Cat Cabin service, designed for animals weighing up to 10 kg (including the carrier). If your dog or cat weighs up to 30 kg, the Dog&Cat + Space service is recommended, allowing your pet to travel in the hold of the aircraft in a designated space. For dogs or cats over 30 kg or other species, please contact GOLLOG Animais.
Guide dogs for people with visual or hearing impairments can travel in the aircraft cabin. For more information about transporting domestic dogs and cats, click here.
Dog&Cat Cabine is a pet transportation service offered to GOL customers for an additional fee. This service allows customers to travel with their small dog or cat in the passenger cabin.
Only dogs and cats weighing up to 10 kg (including the carrier) are permitted in the passenger cabin. Only one pet is permitted per customer and per row of seats, with a maximum of eight per flight. Any other animals, even small ones, must be transported through GOLLOG Animais.
Pets flying in the cabin must remain in their kennels for the entire duration of the trip, including in the airport's arrival and departure areas. On the aircraft, they must be accommodated below the seat in front of the owner and away from other animals in the cabin, and kept inside their kennels throughout the flight. The length of the kennel must never exceed the maximum permitted measurement, because in an emergency where evacuation is necessary, the internal aisle between the rows must not be obstructed. Learn more about kennels.
For more information click here.
For tickets purchased in Brazil, for domestic and/or international destinations, the service must be requested at the time of booking. If the ticket has already been issued, you can purchase the service later through:
- My Reservations > Add More Services
- Customer Service Center: 0300 115 2121
The service must be requested at least 2 hours in advance for both domestic and international flights. For tickets purchased outside Brazil, for domestic and/or international destinations, please contact the Customer Service Center in your country of origin:
- Argentina – 0810 266 3131
- Bolivia – 800 12 2201
- Chile – 800 39 5231
- Paraguay – 595 21 454 777
- Uruguay – 000 4019 0895
- Mexico – (01) 800 282 2706
- Dominican Republic – 1 888 751 9004
- USA – 1 855 862 9190
Customers who purchase tickets using Smiles miles can also request the additional service as usual. Simply contact the GOL Customer Service Center at 1 855 862 9190 and request the service. The agent will insert the SSR into the reservation.
Refunds for the product are allowed exclusively for customers with Flex and Premium Economy fares, when requested before boarding, through My Trips or the Customer Service Center. For Basic, Light, and Classic fares, refunds are not available. Refunds requested after the flight (no-show) are not permitted, regardless of the fare type.
Check-in must be completed at least 2 hours before departure for domestic flights and 3 hours before departure for international flights. The pet owner must fill out the Animal Transport Request Form and present the required documents at check-in. Check the full list of required documents.
The passport is permitted for domestic and international transit to countries that recognize it as an equivalent document. Within 10 days before departure, the owner must ask the veterinarian responsible for the animal to register the health information in the passport and contact the Vigiagro unit for legalization.
Note: It is the animal owner's responsibility to verify, before traveling, the acceptance of the passport and the health requirements of the animal's destination country. Some countries impose other specific requirements for allowing pets into their territories. Customers should check the information on the website www.iatatravelcentre.com or contact the consulate of the country they will be visiting. GOL employees should consult the necessary documentation for each country on the website www.timaticweb.com.
No, the rates are different because they are different services. For more information, click here.
- Adult traveling with a lap child;
- CHD (children aged 2 to 16 traveling accompanied), as only one adult can be responsible for a pet;
- UMNR (unaccompanied minors aged 8 to 16).
Yes. However, for safety reasons, both passengers cannot sit in the same row. This information must be communicated to the customer by the Customer Service Center (1 855 862 9190) at the time of booking, and also reinforced by airport staff during check-in.
• Pets must be at least six months old and must fit inside a designated kennel;
• The animal must be clean, healthy, and odor-free. If the animal is not in these hygienic conditions, it will not be allowed on board;
• The rigid kennel must be a maximum of 22 cm high x 43 cm deep x 32 cm wide and be sturdy, made of fiberglass or rigid plastic;
• The flexible kennel must be a maximum of 24 cm high x 43 cm deep x 32 cm wide, with a rigid internal structure for stability and waterproofing;
• The internal floor of the kennel, both rigid and flexible, must be lined with a material that absorbs urine and feces, preventing leaks during travel;
• The kennel must have enough space for the animal to move, change position, and turn around comfortably, and must have openings for air circulation; • Together, the pet and kennel must weigh up to 10 kg. Above this weight, the animal cannot be transported in the passenger cabin.
Pets are welcome at GOL Premium Lounges in Guarulhos (SP) and Galeão (RJ) airports and must remain in their carriers.
For non-GOL lounges, you must confirm directly with each lounge.
If you forgot a personal item and realized it upon disembarking, contact a GOL employee immediately so we can direct you to our Lost and Found department, which is responsible for storing and registering items left on board.
If you forgot a personal item and only realized it after leaving the airport, you can contact us by phone at 0800 704 0465 or visit one of our bases so we can register the incident and search for your belongings.
Items left behind on airport premises are managed by the airport administration. Please contact the airport administration for assistance.
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