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- Meu Voo foi Alterado ou Cancelado
- Meu Voo Está Atrasado
- Quero Alterar ou Cancelar Minha Viagem
- Reembolso
- Bagagem
- Assento
- Quero Saber o Status da Minha Viagem
- Como Fazer Meu Check-In e Obter Meu Cartão de Embarque?
- Correção de dados na reserva
- Créditos GOL
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- Comprei Minha Passagem com Agência ou Outros Sites
- Quais Documentos e Informações Preciso para o Embarque?
- Viagem com Pet
- Necessidades Especiais
- Quais Serviços Estão Disponíveis a Bordo?
If your flight is changed or canceled, we’ll let you know by email.
Your available options depend on the type of change:
Changes of up to 30 minutes
• Your flight remains confirmed — no action is needed.
• If you choose to change your trip, fare rules and possible fees will apply.
Changes over 30 minutes
You can:
• Confirm the new suggested flight.
• Choose another available flight at no extra cost through My Trips.
Cancel your trip and request a full refund, available as:
• GOL Credit (released within up to 1 hour after logging in).
• Original form of payment, with timing depending on the payment method.
Cancellations
If your flight is canceled, you can also:
• Choose another flight at no additional cost.
• Request a full refund using the same options above.
Any changes will be shared with you by email, using the address registered in your booking.
You can also check the details at any time in My Trips, on the website or in the GOL app, using your booking details.
There, you can also update your contact information if needed.
If none of the options fit your travel plans, you can cancel your booking and request a refund:
• Through the link included in the change notification email
• Accessing My Trips on the website or in the GOL app
The refund can be issued as:
• GOL Credit (available within up to 1 hour after logging in)
• The original form of payment, depending on the method used.
If you purchased your ticket through an agency or another website, please contact the original booking channel to check if there have been any changes and, if so, manage your booking there.
If your flight is delayed, we’ll update you on the status of your trip every 30 minutes.
If the delay is longer than 30 minutes and impacts your plans, you can:
• Choose another available flight.
• Cancel your trip and request a full refund.
If you need support, our team is here to help.
You can check the latest status of your flight:
• On GOL’s website, by accessing Flight Status.
• On the airport information screens.
• Through your boarding pass in the app, if you’ve already checked in.
If the delay results in a flight cancellation, you can:
• Be rebooked on another GOL flight.
• Reschedule your trip for another date, with the same origin and destination.
• Cancel your trip and request a full refund.
You can manage these options in My Trips or with support from our customer service team.
If you bought your ticket through a travel agency or another travel website, customer support and reservation management are handled directly by that channel.
In this case, you should:
• Contact the agency or website where you made the purchase
• Request the change or cancellation directly with them
They will guide you through the available options based on your fare and purchase conditions.
Cancellation rules vary depending on:
• The fare you selected
• The type of flight (domestic or international)
• The purchase date and travel date
If you bought your ticket less than 24 hours ago and your flight is scheduled for 7 days or more from now, you can cancel it at no extra cost.
After that period, fees may apply according to your fare rules.
Check all the details on the cancellation and refund page.
As regras variam conforme a tarifa escolhida e o tipo de voo (nacional ou internacional).
Pode haver:
• Taxa de remarcação
• Diferença de valor entre o voo original e o novo
If you’re not going to take the outbound flight, it’s important to inform GOL before the trip. Otherwise, the return segment will be automatically canceled.
To resolve this, talk to GAL, our virtual assistant, and request support from one of our agents.
The return flight will be reissued with a new fare (without requiring the outbound flight), and fare differences or additional fees may apply.
If the ticket was issued using Smiles miles, VoeBiz points, or through another sales channel (such as a travel agency or partner website), please contact the issuer directly to check the applicable rules and options.
You can cancel yout flight in "Mi trips" section.
Find your booking in two ways:
• Login to your account.
• Use your confirmation code, departure city and last name.
Once you confirm, choose how you'd like your refound:
• GOL credit: Ready within 1 hour and valid for 12 month (must be logged in).
• Original payment method: Processing time depends on your bank or card.
Your ticket is valid for 365 days from the date of issue.
Any action, such as rescheduling, canceling, or requesting a refund, must be done within this period, according to your fare rules.
After this time, the ticket can no longer be used.
You can check your ticket details in the My Trips section.
Cancellation and change rules depend on the fare you selected and the purchase date.
To check if there are any fees or see which options are available, go to My Flights on the Smiles website or app.
"You can change your trip by accessing My Trips, entering your booking code, origin, and last name, or by logging in to your GOL account.
Here’s how it works:
Move your flight earlier
• Available on the same day of travel for flights operated by GOL.
• Subject to your selected fare and category in Smile Clube.
• Origin and destination must remain the same.
Learn more about changing to an earlier flight.
Reschedule your flight
• Changes can be made up to 1 hour and 30 minutes before a domestic flight or up to 2 hours and 30 minutes before an international flight.
• A fee and fare difference may apply.
If you don’t show up for boarding and are considered a not present on board, you won’t be able to change or cancel your ticket after the flight time, even if a fee applies.
This rule applies to all tickets issued from October 14, 2025 onward.
If your ticket was issued before that date, please check the previous no-show rules.
• If you made the request on the GOL website or app, you can track it in My Trips using your booking number.
• If you made the request through Customer Support, the protocol number will be used to check the status.
Keep your booking code and/or protocol number handy to make tracking easier.
You can request a refund for your ticket in "My Trips", using your booking code or by logging into your GOL account.
Whether a refund is available depends on the fare you selected. In most cases, you’ll have these options:
• GOL Credit, valid for 12 months and available within up to 1 hour (login required).
• Refund to the original payment method, with timing depending on how you paid.
• Depending on the fare, fees or deductions may apply.
Refund conditions, such as timing, fees, and eligibility, vary by fare. Check the fare page for more details.
The process must be started with the same channel where you bought the ticket.
• If there are more than 48 hours before the flight, the agency or partner website is responsible for submitting the request.
• If the flight is within 48 hours, you can contact GAL for guidance, but the agency will still be responsible for completing the refund.
Details such as amounts and timelines are also provided by the channel that issued the ticket.
The refund timing depends on the option you choose:
• GOL Credit: available within up to 1 hour after cancellation
• Credit card: GOL sends the refund to the bank within up to 7 business days. From there, it may take up to 60 days to appear, depending on your bank or card provider
This often happens with credit card purchases. Even if you’ve canceled, the charge might still show up on your current statement, but it will be reversed in the next one either as a refund or a credit.
GOL send the refund to your card issuer within 7 business days, from there, the rest is up to your bank. If you have any questions, it’s best to reach out to them directly.
If you’re traveling with items that aren’t regular suitcases, such as musical instruments, boards, bicycles, or TVs, they are carried as special baggage.
• These items have different sizes and need extra care
• A fixed fee applies, depending on the destination
• The item must be well packed and clearly labeled
Small instruments (like guitars or violins) can travel as regular baggage if they fit within the allowed limits and are properly stored.
Large instruments (such as cellos, tubas, or bass drums) must be transported as special baggage.
For more details, check GOL’s baggage page.
For security reasons, you can’t bring in carry-on:
• Sharp or pointed objects (scissors, knives, pocket knives).
• Stun devices or pepper spray.
• Items that generate heat (large lighters, soldering irons).
• Flammable or explosive substances.
• E-cigarettes (on international flights).
• Restraining devices.
The full list is available on GOL’s baggage page.
If you travel with cash, checks, or traveler’s checks totaling more than R$10,000 (or the equivalent), you must declare it to the Brazilian tax authority.
This declaration is called Electronic Declaration of Valuables (e-DBV) and must be completed before departure or upon arrival.
For jewelry and personal valuables, there’s no fixed amount, but you should be able to show they’re for personal use, especially on international trips.
Find more about the declaration on the Federal Reveneu Website.
Smiles members get free baggage on GOL flights, depending on their tier:
• Smiles Silver: 1 bag.
• Smiles Gold: 2 bags.
• Smiles Diamond: up to 3 free bags.
These benefits apply to GOL flights and may vary on partner airlines. Always check your fare and conditions when booking.
You can change extra baggage before the flight date, as long as it’s for the same type of service.
This means:
• Extra baggage can be changed to another extra baggage service.
• There’s not penalty.
• A price adjustment may apply if prices, currency, or rules change.
After the original flight date, changes are no longer allowed.
To request a change, go to My Trips or talk to GAL for support.
If your baggage doesn’t arrive, go to the GOL Baggage Service desk in the arrivals area and ask to file a report.
After that, you can track your baggage using your name and case number on the tracking page.
Whether extra baggage can be refunded depends on your fare and when you request it.
Before the flight:
• Flex, Premium, and INSIGNIA Business Flex fares allow refunds if requested before the flight
After the flight:
• Extra baggage refunds are not available, regardless of the fare
On flights with a lap infant (under 2 years old), you can check at no extra cost:
• 1 stroller
• 1 car seat or baby carrier
In addition, on international flights where the infant pays 10% of the fare:
• You can also bring up to 10 kg of carry-on baggage for the baby.
Other guidelines:
• The stroller can be used up to the aircraft door.
• Only foldable “umbrella-style” strollers may go in the cabin, depending on space.
• Extra items count toward the accompanying adult’s baggage allowance.
For more tips and details, visit the page for traveling with babies and minors.
If your bag exceeds the allowed weight (23 kg per bag), a fixed excess baggage fee will apply, depending on the destination.
Please note the maximum limits:
• National flights: up to 45 kg per bag.
• International flights: up to 32 kg per bag.
If your bag goes over these limits, it will need to be checked as more than one piece.
Prices vary by route. For more details, check the baggage page.
What’s included in your ticket depends on the fare you chose.
You can check whether you have free checked baggage and how many bags are allowed on GOL’s baggage page.
You can bring in carry-on:
• Documents and cash.
• Electronics and accessories (phone, laptop, tablet, camera, etc.)
• Medication (with a prescription, if required).
• Personal care items.
• Clothing and personal accessories.
Tip: keep valuable or fragile items in your carry-on, like jewelry or electronics.
For more details, look the rules in baggage page on GOL.
If you notice any issue with your baggage, such as damage, tampering, or loss, follow these steps:
If you’re still at the airport:
Talk to a GOL staff member before leaving the arrivals area to report the issue right away.
If you’ve already left the airport:
You can report it within 7 days after your flight, but the sooner, the better.
Talk to GAL and ask for help from one of our specialists.
If you wish, check other service channel here.
No. If all segments are operated by GOL or partner airlines, your baggage allowance applies to the entire journey.
For security reasons, some items can’t be carried in any bag, including:
• Fake weapons, fireworks, and explosives.
• Lighters and fuels.
• Gas containers, cylinders, and camping stoves.
• Hazardous chemicals.
• Toxic, infectious, or radioactive materials.
• Flammable liquids.
• Mercury thermometers.
• Bleach, chlorine, and powdered detergent.
See the full list on GOL’s baggage page.
Each passenger can bring 1 small carry-on bag up to 10 kg, stored in the overhead bin.
Maximum size: 55 cm x 35 cm x 25 cm (including wheels and handles).
If it exceeds these limits, it must be checked.
Yes. If you bought your ticket through a travel agency or another website, you need to request extra baggage directly with that channel.
They are responsible for managing your booking and adding the service.
You can also check what’s already included by visiting My Trips.
You can buy extra baggage on the GOL website or app, in "My Trips":
• Find your booking using the code, origin, and last name, or log in to your GOL account.
• Select the extra baggage option for your flight.
You can purchase it:
• Before the flight, while managing your booking.
• During check-in (online or at the airport).
We recommend buying in advance, as prices are usually lower.
Excess baggage (when your bag goes over the allowed weight or size) can only be paid for at the airport, when you check in your bag.
So if you already know you’ll be carrying extra weight, it’s a good idea to buy extra baggage in advance. It’s usually cheaper than paying for excess at the airport.
Yes, you can carry alcoholic drinks if you’re over 18 and follow these rules:
• Up to 5 liters per person, with bottles of no more than 1 liter each
• Drinks must be sealed, factory-made, and well packed
• Alcohol content over 70% is not allowed
• You can carry some in your carry-on and some in checked baggage
If checking the bottles:
• They count toward your baggage allowance
• Packaging must be in good condition
• The passenger is responsible for any damage, such as leaks or breakage
For more details, see GOL’s baggage page.
If you forgot something on the plane, talk to GAL and ask to speak with one of our specialists.
Have the flight number, travel date, and a description of the item ready so the team can start the search.
Cada bagagem despachada pode pesar até 23 kg e medir no máximo:
50 cm de largura, 80 cm de altura e 28 cm de profundidade.
Se ultrapassar esse peso:
• Em voos nacionais: o limite por peça é de 45 kg
• Em voos internacionais: o limite por peça é de 32 kg
Caso passe dessas medidas ou do peso, será necessário dividir a bagagem em mais de um volume.
Para itens fora do padrão (instrumentos, TVs, equipamentos), confira as regras na página sobre bagagens da GOL.
Yes. Go to My Trips to buy or change your seat, as long as your fare allows it.
If you’re logged into your GOL Account, you can also manage seats under Upcoming Trips.
A melhor forma de garantir que todas pessoas viajantes fiquem juntas é escolhendo os assentos com antecedência, antes da marcação automática (que começa 60 horas antes do voo).
Dependendo da tarifa e da sua categoria Smiles, essa escolha pode ter custo adicional.
Caso os assentos não sejam escolhidos, a marcação automática tentará manter viajantes da mesma Reserva juntos, mas isso não é garantido.
Yes! If you want more comfort or need extra space (for example, to carry a musical instrument in the cabin), you can reserve an extra seat.
This can’t be done on the website. To request it, talk to GAL, GOL’s virtual assistant.
You can also check other customer service channels.
Important:
• Pricing follows the fare available at the time of booking.
• No boarding tax is charged for the extra seat.
• The extra seat does not include extra baggage.
You can choose your seat when buying your ticket or later by going to My Trips on GOL’s website or app.
Seat selection depends on availability and may have an extra cost, depending on your fare and the seat type (Economy or Comfort).
If no seat is selected in advance, GOL will automatically assign one starting 60 hours before the flight.
More details are available on the Economy Seat and Comfort Seat pages.
You can track all your trip details in My Trips using your booking code, origin, and last name, or by logging into your GOL Account.
If you have a GOL Account, just log in to see your bookings.
If not, contact GAL or use the customer service channels.
You can access My Trips without logging in. Just enter:
• Booking code or ticket number
• Trip origin
• Passenger’s last name (exactly as on the ticket)
Keep in mind:
• The booking code has 6 letters/numbers.
• The ticket number has 13 digits.
When the purchase is completed, GOL shows your booking code on screen and sends an email with all trip details.
If this didn’t happen, the ticket may not have been issued correctly. To check, go to My Trips using the booking code (if available), origin, and your last name.
If you don’t have this information, talk to GAL and use the customer service channels.
It’s also a good idea to confirm with your card issuer or payment app that the transaction was completed.
If the amount was charged but you didn’t get confirmation:
• Check My Trips to see if the booking was created.
• If you don’t have an account or can’t find the ticket, contact GAL or customer support.
Even if you bought your ticket through a third party, you can still access your trip in My Trips.
Just enter:
• Booking code or ticket number.
• Trip origin.
• Your last name.
After completing your purchase, the booking code appears on the screen and you’ll receive a confirmation email.
To make sure everything went through:
• Check if the charge appears on your card or bank statement
• Go to My Trips using your booking code, or log into your GOL Account
If you didn’t receive the email or can’t access your booking, talk to GAL or check the support channels.
If you’ve already checked in but changed your plans or need to adjust something, you can cancel your check-in on this page or in the GOL app.
Just a reminder: cancellation must be done before the check-in deadline for your flight. After that, it’s no longer possible.
You can check in using the GOL app or website by going to My Trips.
Check-in opens 48 hours before the flight and closes 1 hour before departure.
Your boarding pass is available as soon as you check in.
You can access it in the GOL app or view your boarding pass here.
If you haven’t checked in yet, just do it. Check-in opens 48 hours before the flight and can be done on the website, app, or at the airport.
Online check-in is convenient, but it may not be available in some situations.
If that happens, check in directly at the airport, using the self-service kiosks or the GOL counter.
Some reasons why online check-in may not be available:
• The route requires extra document or security checks (such as international flights).
• Health or entry requirements need to be validated.
• The booking includes special assistance (passengers with disabilities or unaccompanied minors).
• In some cases, the payment needs an additional security check and requires in-person service.
Arrive at the airport early for a smooth boarding experience.
Reversed names (for example, “Silva Maria” instead of “Maria Silva”) or small spelling mistakes (like “Josse” instead of “Jose”) can be corrected, as long as the passenger can still be clearly identified.
Corrections must be requested before check-in.
To make the change, talk to GAL or access the support channels.
No. Changing the passenger is not allowed, even if the ticket is still valid and check-in hasn’t been done.
If you can no longer travel, cancellation or rescheduling must follow the fare rules of your booking.
For more details, visit the cancellation and refund page or contact GAL.
You can correct some ticket details, such as typos, incomplete names, or reversed names, as long as the change does not alter the passenger’s identity.
Example: changing “Maria Siva” to “Maria Silva” is allowed.
Changing “Maria Silva” to “Maria Souza” is not possible, as it counts as a passenger change.
If your booking includes partner airlines, different rules may apply.
Corrections must be requested before check-in. To do this, contact GAL, GOL’s virtual assistant, or use the customer service channels.
Yes! Even if the credit is in your account, you can use it to buy tickets or services for someone else.
Make sure you’re logged into the same account used for the purchase or cancellation
Check that the change or cancellation has been completed
Wait a few hours after the request
If the credits still don’t show up, contact GAL, GOL’s virtual assistant, or use the customer service channels.
Yes! Even if the credit is in your account, you can use it to buy tickets or services for someone else.
No. Credits are linked to the account where they were generated, but they can be used to buy tickets or services for other people.
After 365 days from the issue date, credits expire and can no longer be used.
You can use your GOL Credits to fully or partially pay for GOL tickets and services (such as baggage or seats) on the website or app.
At payment, choose the “GOL Credit” option.
Credits are valid for 365 days from the date they are issued.
Yes. Just enter the card details correctly at checkout.
The cardholder does not need to be the person traveling.
Yes. Purchases made through the GOL Reservations Center, stores, or kiosks may include a service fee, calculated as follows:
• R$ 40.00 for purchases up to R$ 299.99
• 10% of the fare value for higher amounts
You can pay for your GOL ticket and services on the website or app using:
• Credit card (we accept major card brands)
• Pix
• Digital wallets (such as PayPal and in-app options)
• Smiles Credit Card or GOL Business Credit Card
If you buy at a GOL store or at the airport, you can also pay in cash (local currency).
If your payment is not approved, we suggest:
• Checking with your bank or card issue to see if there was a block or refusal
• Making sure all card details were entered correctly (number, expiration date, security code, and billing address)
In some cases, the card network may block the charge for security reasons. The amount is not held, the payment is simply declined.
Prices change based on real-time seat availability.
If someone else completes a purchase during your booking or if the selected fare sells out, the price may increase before you finish.
That’s why we recommend completing the payment as soon as you choose your flight.
If your ticket was issued by an agency or partner website, refund requests must be made directly through that channel.
Even as the flight operator, GOL cannot start the refund process when the ticket was issued by a third party. The issuer is responsible for handling the request and explaining the applicable conditions and timelines.
If you bought your ticket through an agency or partner website, GOL is only responsible for operating the flight.
Purchase-related matters, such as payment, confirmation, or cancellation, are handled by the issuer.
You can check your flight details (date, time, and boarding location) in My Trips by entering the booking code or ticket number, origin city, and your last name.
For questions about payment, refunds, or changes, contact the channel where the purchase was made.
If your ticket was purchased through an agency or partner website, GOL operates the flight but cannot make changes, cancellations, or refunds directly.
In these cases, you need to contact the place where you bought the ticket so they can:
• Make changes or cancellations on your behalf
• Inform you about deadlines, fees, and refunds
Even though GOL can view the booking details, management is handled by the issuing channel.
In this case, in addition to the child’s documents, you must present:
• Written authorization from parents or guardians (notarized or court-issued)
• ID of the accompanying adult
• Original ID of the person who signed the authorization
Check all requirements on GOL’s page for traveling with babies and children.
Yes. Some countries require proof of vaccination (such as yellow fever).
To see which vaccines are required for your destination, check the international travel rules page on GOL’s website.
• Children under 8 years old cannot travel alone
• Children from 8 to 15 years and 11 months may travel unaccompanied if they present:
• The child’s ID (passport, RG, or birth certificate)
• Authorization from parents or legal guardians, notarized, issued by a court, or included in the passport
• Original ID of the person who signed the authorization
You must present a valid photo ID. Requirements depend on the type of trip:
• National flights: official photo ID (ID card, driver’s license, passport, professional ID, etc.)
• International flights: valid passport and, if required by the destination, a visa or other documents (such as a vaccination certificate)
Always check the entry requirements of your destination before traveling.
For the full list of required documents by destination and traveler type (including babies and unaccompanied minors), visit GOL’s travel documents page.
If your trip is international, some countries require a valid visa.
To check visa requirements, visit GOL’s international travel rules page and select your destination.
Yes, required documents vary by destination.
National flights:
• Health certificate
• Updated vaccination record
International flights:
In addition to domestic documents, the following may be required:
• International Veterinary Certificate
• International Zoosanitary Certificate
• CDC authorization (for some destinations, such as the U.S.)
• Other documents required by the destination country
Transport form:
• For Dog & Cat in Cabin, the responsible passenger must complete the pet transport request form and present the documents at check-in.
• Before traveling, check with your veterinarian and review the destination’s official requirements. More information is available on the traveling with pets page.
At GOL, you can travel with dogs and cats depending on their weight and transport type:
• Dog & Cat in Cabin: dogs or cats up to 10 kg (including the carrier) travel with you in the cabin
• Dog & Cat + Space: animals over 10 kg and up to 30 kg (including the carrier) travel in the aircraft hold, in a dedicated space
• For animals over 30 kg or species other than dogs and cats, you must use GOLLOG’s specialized animal transport service
Refunds for additional services are available for Flex, Premium Economy, and INSIGNIA Business Flex fares, as long as the request is made before the flight, through My Trips or with help from GAL, GOL’s virtual assistant.
For Basic, Light, and Classic fares, refunds for these services are not available.
After the flight, refunds are not possible for any fare.
Pets are welcome at the GOL Smiles lounges at Guarulhos (SP) and Galeão (RJ), as long as they remain inside their carrier.
For non-GOL lounges, check the lounge rules in advance, as policies vary by operator.
Check-in for passengers traveling with pets must be done at the GOL service counter at the airport.
We recommend arriving early:
• National flights: at least 2 hours before departure
• International flights: at least 3 hours before departure
This allows time to check documents, carrier size, weight, and transport instructions.
• Only dogs and cats up to 10 kg (including the carrier) can travel in the cabin.
• One pet per passenger is allowed, with a maximum of 8 pets per flight.
• During the entire trip, the pet must stay inside the carrier under the seat in front of you.
More information about carrier size and guidelines is available on the pet travel page.
Dog & Cat in Cabin is the service that allows dogs and cats up to 10 kg (with carrier) to travel with you in the cabin.
Any passenger who meets the rules can request it, except in specific situations (for example, some flights when traveling with an infant; check GOL’s rules).
You can request this service:
• In My Trips (after purchase), or by contacting GOL’s Sales Center.
Full details are available on GOL’s pet travel page.
Requirements depend on the stage of pregnancy:
Up to 29 weeks: no medical certificate required
From 30 to 35 weeks: medical certificate required, valid for 30 days and issued up to 7 days before the flight
From 36 to 37 weeks: medical certificate + responsibility statement signed by the pregnant passenger and the doctor
From 38 weeks on: travel is only allowed in cases of extreme necessity and with medical supervision
Check the document templates and submission instructions for pregnant passengers.
In cases of recent surgery, temporary medical conditions, or other situations that may affect travel, a medical form (MEDIF) signed by a doctor may be required.
The form must be sent between 15 days and 72 hours before the flight for review by GOL’s medical team.
Learn how to complete and submit the medical certificate.
GOL offers free assistance for passengers with disabilities, reduced mobility, or special conditions.
You can request it:
• During ticket purchase (“Do you need special assistance?”)
• Through GOL customer service, at least 48 hours in advance
On the day of travel, identify yourself at the GOL counter to activate the assistance.
Learn more about special assistance here.
If the child or teenager is between 8 and 15 years and 11 months old, you can book the Voe Junto service, which provides assistance throughout the entire trip.
You can request it when buying the ticket or later through My Trips.
See more details about the Voe Junto assistance service.
The FREMEC card is designed for passengers with chronic, stable conditions and replaces the need to present medical certificates on every trip.
The form must be completed by a doctor and sent at least 72 hours in advance to fremec@voegol.com.br.
To request a companion seat, a new form must be submitted for each trip.
Learn more about the FREMEC card.
Onboard service depends on your fare and the length of the flight:
Insignia by GOL:
• Full meals served in multiple courses
• Premium alcoholic and non-alcoholic drinks
•Comfort kit on international flights
• Personalized service
Premium Economy:
• Full meal
• Alcoholic and non-alcoholic drinks
• Comfort kit on international flights
Economy and Comfort:
• Snack or light meal, depending on flight length
•Complimentary non-alcoholic drinks
• Hygiene kit available on request on long-haul flights
In all cases, GOL offers onboard hospitality and cabin service.
You can check full details, menus, and conditions on GOL’s onboard service page.
On medium- and long-haul international flights, GOL’s menu already includes a vegetarian option, with no prior request needed.
If you need a gluten-free meal, you must request it at least 48 hours in advance, by contacting GAL or using the customer service channels.
Important: GOL does not offer special menus for other dietary restrictions, such as severe allergies. Meals may contain allergens like milk, soy, or nuts.
If you have severe allergies, inform the crew at boarding, but we cannot guarantee an allergen-free environment.
Yes! GOL offers onboard connectivity through GOL Online, available on much of the fleet.
Free access allows unlimited text messaging via WhatsApp, iMessage, Facebook Messenger, and Viber during the entire flight (when the system is available).
To use it, turn on airplane mode, connect to the GOL_Online network, and go to GOLonline.com.br.
You can also access a free catalog of movies, series, and reading content.
Paid internet packages are available if you want to browse the web, send emails, or use social media at higher speeds, by the hour or for the whole flight.
Tire suas dúvidas também com a GAL, a Assistente Virtual da GOL.
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