Fly with extra legroom, an exclusive overhead bin, priority check-in, and much more.
Snacks, sandwiches, meals, and beverages to make your trip even more pleasant.
A special class with extra comfort and exclusive benefits for your international flights.
See the fare rules to reschedule to an earlier flight with peace of mind.
An exclusive lounge where you can work or relax prior to boarding.
A free bus shuttle between the airports of Congonhas (CGH) and Guarulhos (GRU), for all GOL passengers.
You can weigh, label and check your baggage yourself by using the GOL kiosk at the airport.
For your peace of mind, you can use your phone to keep tabs on your loved ones while they travel.
Control your trip from the palm of your hand, and give more life to your time.
With our on-board entertainment and Wi-Fi you’ll see how time flies by.
Hold a reservation for 48 hours and take your time deciding about your trip.
Take your pet with you to enjoy an amazing destination.
Would you like to track a flight in real time? Search by flight number of segment.
Stay up to date with all rules for checked baggage and hand luggage.
See the options available for checking in, with step by step instructions.
Check the documents you need and enjoy your trip with peace of mind.
Would you like change your flight? See the rules for cancelling, rescheduling, and requesting refunds.
Credit card, debit card, bank slip, or a funds transfer? Choose the best payment option for you.
A complete guide with all the benefits of flying with our partner airlines.
All you need to know about accruing and redeeming miles, as well as getting category upgrades.
Would you like to visit a new city before arriving at your final destination?
See all the content GOL has prepared to give you more peace of mind on your travels.
All boarding information for expectant mothers, overweight persons, people with disabilities, the elderly, and sick passengers.
Talk to GOL and ask questions about purchases, flight changes and much more.
Encontre a loja ou quiosque GOL mais próximo de você.
Check out the answers to questions about purchase, baggage, boarding and more.
Single purchase, check-in and baggage claim when flying with GOL and Air Aerolíneas Argentinas.
Smiles and Aerolíneas Argentinas passengers enjoy benefits when flying with GOL and/or Aerolíneas Argentinas.*
*Smiles Gold and Diamond passengers who have a ticket issued on GOL for the GRU AEP GRU routes will have priority baggage handling on GOL + Partner flights and/or on AR-only flights, only on this Guarulhos Aeroparque route and vice versa.
Browse through the menu below and check all the main rules of this GOL partner company:
The baggage allowance is honored by GOL only for flights issued on the same ticket. For flights issued separately (purchased individually), even with a partner airline, the baggage allowance will not be honored. In these situations, the baggage allowance and rules for each purchased segment will apply.
It is not possible to purchase checked baggage in advance through digital channels. The purchase must be made directly at the counter of the airline operating the selected flight
If you have overweight baggage, you can pay for it at the check-in.
Fragile items are accepted as long as they are properly packed. However, if the product is damaged for any reason, the company is not responsible for reimbursing you.
Perishable items are not accepted. For more information, please contact the consular or customs offices of the destination and transit countries.
If the infant is traveling in a separate (reserved) seat, the infant has the same checked baggage allowance as an adult. If they are traveling on the lap, you can check:
A complimentary allowance of 1 stroller (for use) and/or 1 baby carrier will be provided free of charge.
Your baggage tags must indicate your final destination. If the passenger is coming from an international destination to Brazil, for passengers with a connection in Brazil, baggage must be collected at the first stop in that country. If the passenger is coming from an international destination to Argentina, for passengers with a connection in Argentina, the baggage must be collected at the first stop in that country. After the obligatory customs procedures, the customer must go to the counter of the company operating the next flight to reclaim the baggage.
In case of lost baggage, the last airline that transported the passenger is responsible for registering and monitoring the status of the baggage. If the baggage is lost during the connection between international flights and domestic GOL flights, the customer must file a claim with the airline that transported the baggage on the previous leg of the journey.
Damaged Baggage
In the case of damaged baggage, the customer must contact the last carrier in order to file damaged baggage claim.
If damage is found on an international flight to a domestic GOL flight, the claim should be filed with the carrier of the first leg.
Carry-on baggage
One piece of carry-on baggage is allowed, not to exceed 55 cm in height, 40 cm in width and 25 cm in length, including pockets, wheels and handles, and not to exceed a total weight of 10 kg.
All electronics must be carried as carry-on items. Laptops, cameras, cell phones, camcorders and tablets must be screened through the airport's X-ray machine at the entrance to the departure lounge. Valuables such as jewelry and cash must also be carried as carry-on items. The following items are not allowed in carry-on baggage: bladed weapons, firearms, cartridges and ammunition for firearms, printer cartridges, bottles containing more than 100 ml of liquid, fuels, batteries with electrolytes, lithium batteries with a capacity of more than 160 Wh, fireworks, bombs, paints, chemicals and mercury thermometers.
Excess and excess baggage For tickets purchased through GOL, on flights operated exclusively by the Partner or on flights connecting with GOL, it is not possible to purchase baggage in advance through our channels. This process can only be done at the airport on the day of departure, at the GOL check-in desk.
The following rates cover the entire current trip, with no additional payment required when connecting to a partner.
Overweight baggage fees Additional baggage: up to 23 kg
Overweight baggage Total weight allowance: up to 32 kg
Total dimensions accepted A total of 1.58m for the sum of the dimensions (width + height + depth). Please note: If the ticket was purchased through one of our partners, please check the rules/values with the partner.
In order to request special services, contact the call center of the airline operating the segment of travel. Please note: Some services may not be available on flights operated in partnership with another airline.
Requests for assistance for passengers with special needs must be made at the time of booking or at least 72 hours prior to departure. For flights originating in Brazil, requests for special assistance, such as wheelchairs, may be made at least 48 hours prior to departure.
Minors under 16 years of age cannot travel unaccompanied.
Infants up to 1 year and 11 months of age pay up to 10% of the adult fare, but must travel on the lap of a responsible adult over 18 years of age. Only one infant is permitted per customer.
Here are the guidelines for expectant mothers on Aerolíneas Argentinas flights:
Live animals are not permitted on GOL and Aerolíneas flights, with the exception of guide dogs.
If you want to request the guide dog service, please contact the operator(s) of the flight(s) you wish to take.
For more information on documentation requirements, please contact the consular or customs authorities of your destination or transit country.
For flights where the first segment is operated by a GOL flight, check-in can be done through the digital channels (app or Website www.voegol.com.br) 24 hours before the international flight, or at the GOL counter at the airport and kiosk/totem on the day of departure.
If Aerolíneas Argentinas is the operator of the first segment of the trip, check-in must be done directly at the Aerolíneas counter at the airport.
Important! In order to check-in through digital channels, the following conditions apply:
Remember that you must be in possession of valid travel documents*, such as a valid passport, visas and vaccinations, if applicable.
*Documentation (including visas and vaccinations) is the responsibility of the passenger. We recommend that you check with the embassies of your destination countries to avoid any hassle.
Please note: Your boarding pass must include all segments of your itinerary. Also, you only need to check your baggage once and we will transfer it between flights. However, it is necessary to check the customs procedures of each destination country and remember that baggage policies can vary between airlines, so check them before you travel.
Seats on GOL flights must be booked through the GOL website and/or customer service center: www.voegol.com.br/en-us/customer-service/telephones.
Seats on the partner Airline flights must be booked through the Aerolíneas Argentinas website and/or call center. For more details: www.aerolineas.com.ar.
Please note: You may also choose your seat on GOL flights at check-in on the day of departure.
If you do not show up for boarding (no-show) on any of the flights (GOL or Partner), please contact your ticket issuer for a refund or rebooking.
Learn about the amounts related to refunds, no-shows, cancellations and flight change for each fare.
In addition to the rebooking fee (if applicable), any difference in price between the original flight and the newly selected flight will also be charged.
Dollar amounts will be converted to the purchase currency according to the exchange rate in effect on the transaction date.
You can cancel your airline ticket free of charge within 24 hours of receiving the receipt, provided that the purchase was made at least 7 days before the departure date.
On connecting flights, cabins may vary from segment to segment.
Carry-on bag (10kg) + personal item ✓
Checked baggage (23kg) Additional cost
Rebooking Fee US$ 180 or 100% of the original fare (whichever is less) + fare difference
Cancellation Fee 100% of the fare
No-show Fee US$ 230 or 100% of the fare (whichever is less)
Refund Non refundable
Checked baggage (23kg) 1 free checked bag
Rebooking Fee US$ 150 or 100% of the original fare (whichever is less) + fare difference
Cancellation Fee US$100 or 100% of the fare (whichever is less)
No-show Fee US$ 200 or 100% of the fare (whichever is less)
Refund 100% refundable
Checked baggage (23kg) 2 free checked bags
Rebooking Fee No fee, only fare difference
Cancellation Fee No fee
No-show Fee No fee
The above procedures apply to flights operated by GOL and Aerolineas Argentinas. If your flight is only operated by this partner, please visit the Aerolineas Argentinas website.
KNOW MORE