Fly with extra legroom, an exclusive overhead bin, priority check-in, and much more.
Snacks, sandwiches, meals, and beverages to make your trip even more pleasant.
A special class with extra comfort and exclusive benefits for your international flights.
See the fare rules to reschedule to an earlier flight with peace of mind.
An exclusive lounge where you can work or relax prior to boarding.
A free bus shuttle between the airports of Congonhas (CGH) and Guarulhos (GRU), for all GOL passengers.
You can weigh, label and check your baggage yourself by using the GOL kiosk at the airport.
For your peace of mind, you can use your phone to keep tabs on your loved ones while they travel.
Control your trip from the palm of your hand, and give more life to your time.
With our on-board entertainment and Wi-Fi you’ll see how time flies by.
Hold a reservation for 48 hours and take your time deciding about your trip.
Take your pet with you to enjoy an amazing destination.
Would you like to track a flight in real time? Search by flight number of segment.
Stay up to date with all rules for checked baggage and hand luggage.
See the options available for checking in, with step by step instructions.
Would you like change your flight? See the rules for cancelling, rescheduling, and requesting refunds.
Credit card, debit card, bank slip, or a funds transfer? Choose the best payment option for you.
A complete guide with all the benefits of flying with our partner airlines.
All you need to know about accruing and redeeming miles, as well as getting category upgrades.
Would you like to visit a new city before arriving at your final destination?
See all the content GOL has prepared to give you more peace of mind on your travels.
All boarding information for expectant mothers, overweight persons, people with disabilities, the elderly, and sick passengers.
Talk to GOL and ask questions about purchases, flight changes and much more.
Encontre a loja ou quiosque GOL mais próximo de você.
Check out the answers to questions about purchase, baggage, boarding and more.
It is very important to follow some recommendations for you to have an unconcerned and comfortable trip.
Our tips are separated by topic, and you can easily find a topic that interests you. But it is worth reading all the content to ensure even more safety and well-being in different situations and types of destination.
Sitting too long increases the risk of thrombosis, in addition to some risk factors, such as age over 60, pregnancy, obesity, use of contraceptives, recent surgeries, among others.
Here are some important tips during the trip:
• It is essential to move your legs and arms during long flights;
• Try to use elastic or compression stockings;
• Drink a lot of water.
If you have any associated risk factors, we recommend that you consult your doctor before traveling.
Diarrhea can occur, in general, due to a food infection, in any country in the world, being more common in summer. So, always have meals in safe environments, with treated or mineral water. Give preference to cooked food, avoiding dishes that are exposed for a long time (such as in buffets) and sold in street stalls.
The pressurization of an airplane's cabin is equivalent to the atmospheric pressure of 2,400 meters of altitude. Therefore, if you did an underwater dive (with a cylinder) up to 24 hours before the flight, there is a risk of gas embolism. The guidance in these cases is to travel after this period.
If you have a cold or an inflamed airway, consult your doctor before traveling. The pressure difference in flight can cause severe pain, especially during landing.
To minimize symptoms, it is very important to stay awake during takeoff and landing to perform decompression maneuvers: simulating swallowing and yawning.
Children should also be instructed to perform these maneuvers. For babies, the tip is to encourage sucking by breastfeeding or bottle.
Therefore, if you have acquired a disease that can be transmitted to other people, and you have doubts about how to proceed, we recommend that you contact our Call Center on 0800 704 0465.
Some people may experience motion sickness after takeoff. To reduce this discomfort, before the flight, look for:
• Eat only light foods, such as fruits, salads and cereal bars;
• Avoid greasy dishes;
• Avoid smoking, drinking alcohol, black or mate tea and coffee.
Also, be sure to consult your doctor beforehand if you need any specific medication.
Traveling to places with different time zones usually cause changes in the rhythm of our organism, which results in tiredness, headache and difficulty in concentration. To help minimize these symptoms, you can:
• Set the clock to the destination time before starting the flight;
• Drink plenty of water;
• Get enough sleep the first night in the new destination, without resorting to sleeping pills or the like;
• Get into the rhythm of the city immediately, making meals at local time.
If you have any food allergies or intolerances, be sure to pack the medication prescribed by your doctor in your hand luggage.
For the most serious cases of allergy, it is also important to know that:
• We cannot guarantee that the food served on the plane is completely free of peanuts or other ingredients that cause allergies;
• We cannot guarantee that other passengers will not bring such food on board;
• In case of an emergency on board, our crew members are not allowed to apply any injectable medication.
Some simple precautions can make all the difference when flying, including:
• Always try to wear comfortable clothes and shoes and, if possible, compression stockings;
• On long trips, walk down the aircraft aisle every two hours and try not to staysitting for a long time;
• Drink water to stay hydrated;
• Use moisturizing and lip balm periodically;
• If possible, avoid wearing contact lenses, prefer glasses.
Traveling to places with very intense climatic variations can cause discomfort and difficulty in adapting. Be sure to provide clothing appropriate to the weather conditions of the place where you will be traveling.
Places with a lot of sun and heat call for health care. Always wear sunscreen with a high SPF, as well as light long-sleeved clothing, hats and sunglasses. Avoid dehydration by drinking water frequently and do not expose yourself to the sun during the hottest hours.
It is very important to know that, in cases of infectious diseases, the passenger may be prevented from boarding. This measure is essential to ensure the safety of everyone on board.
Therefore, if you have acquired a disease that can be transmitted to other people, and you have doubts about how to proceed, we recommend that you contact our Customer Service Center.
Customer Service Center
Call 0800 704 0465. In Portuguese, English and Spanish. 24 hours service. Free call.
Depending on the medicine being transported, you will need to contact the manufacturer to find out how to store it correctly and also take a prescription. Access Medical certificates and other forms page and learn about the rules for transporting medicines.
If you have a plan or health insurance, check its coverage with the company, especially on international travel.
It is very important to remember that, in some countries, health costs can be very high and there is a requirement for insurance for tourists.
Depending on the destination of your trip, you will need to have a vaccine before traveling. This is the case, for example, with immunization against yellow fever, which is mandatory in some regions. Access our Vaccines page and discover the GOL destinations that recommend previous immunization.