Fly with extra legroom, an exclusive overhead bin, priority check-in, and much more.
Snacks, sandwiches, meals, and beverages to make your trip even more pleasant.
A special class with extra comfort and exclusive benefits for your international flights.
See the fare rules to reschedule to an earlier flight with peace of mind.
An exclusive lounge where you can work or relax prior to boarding.
A free bus shuttle between the airports of Congonhas (CGH) and Guarulhos (GRU), for all GOL passengers.
You can weigh, label and check your baggage yourself by using the GOL kiosk at the airport.
For your peace of mind, you can use your phone to keep tabs on your loved ones while they travel.
Control your trip from the palm of your hand, and give more life to your time.
With our on-board entertainment and Wi-Fi you’ll see how time flies by.
Hold a reservation for 48 hours and take your time deciding about your trip.
Take your pet with you to enjoy an amazing destination.
Would you like to track a flight in real time? Search by flight number of segment.
Stay up to date with all rules for checked baggage and hand luggage.
See the options available for checking in, with step by step instructions.
Would you like change your flight? See the rules for cancelling, rescheduling, and requesting refunds.
Credit card, debit card, bank slip, or a funds transfer? Choose the best payment option for you.
A complete guide with all the benefits of flying with our partner airlines.
All you need to know about accruing and redeeming miles, as well as getting category upgrades.
Would you like to visit a new city before arriving at your final destination?
See all the content GOL has prepared to give you more peace of mind on your travels.
All boarding information for expectant mothers, overweight persons, people with disabilities, the elderly, and sick passengers.
Talk to GOL and ask questions about purchases, flight changes and much more.
Encontre a loja ou quiosque GOL mais próximo de você.
Check out the answers to questions about purchase, baggage, boarding and more.
There is always a practical and easy way to check in with GOL. You can check in from wherever you are through our website or app or, if you prefer, use our self-service totems located at airports.
If you don't want to use the digital channels, you can also go to the service desk to check in with our Eagle Team, which is made up of GOL Employees always willing to help.
CHECK IN THROUGH THE WEBSITE
New: It is now possible to check in babies under 2 years old through GOL digital channels. Children and teenagers can also have their check-in anticipated through the website or app.
It is very important to be aware of the period in which you can check in, as depending on the chosen channel there may be some variations:
Check-in at the service desk
Notice: click here to check the all the documents required for air travel.
Airport check in service is available between 3 hours and 1 hour before the flight. If you need to check baggage, we recommend early arrival to avoid queues and crowds.
Important: even if you need to check baggage, you can check in early to make your trip faster. Discover the GOL express baggage service.
There are some scenarios where check-in through GOL's digital channels is not allowed:
Now use the menu below to learn step by step of the different options we offer you:
Checking in on the our website is very easy.
To begin, click on the “Check in” option.
Inform your locator, CPF, Smiles number or ticket number
(e-ticket) and the origin of your flight.
Now, choose the flight you want to check in to.
Select the passenger and confirm the data.
Almost there: all you need to do is choose your seat.
Just print your boarding pass at home or on our self-service totem and enjoy your trip.
In addition to the selfie check in, our app also offers other possibilities for you to check in from wherever you are! But if you prefer, you can also use your smartphone to access our website or check in via GOL's Whatsapp.
To start, click on the "Check in" option in the menu of the app or website.
You can enter your locator, Smiles number or ticket number (e-ticket). On the GOL website it is also possible to choose to inform your CPF.
Also enter the origin of your flight.
Now, just choose the flight you want to check in to.
Ready! Now just present the boarding pass in your cellphone at the boarding gate and enjoy the trip.
Informe seu localizador, CPF, número do bilhete (e-ticket) ou número Smiles.
Em seguida, preencha os dados solicitados para identificação do passageiro.
Escolha se deseja levar mais bagagem.
Neste canal, você poderá comprar o serviço com desconto!
Para finalizar seu check-in, é só escolher o assento desejado.
Pronto: agora é só imprimir seu cartão de embarque no próprio totem. Boa viagem!
If you don't want to check in on our digital channels, just go to a GOL counter at the airport.
Present your ID, driver's license, professional identity with photo or passport.
If you need to check in more luggage, you can also purchase it at the service desk.
Important: buying in advance on our digital channels, you get 50% discount on this service.
After delivering your bags, you will receive your boarding pass.
Now just board your flight. Good trip!
To check in it is very important to know your locator number. This information is sent to your email and is also available on the GOL app or website (in the "My reservations" area). Find out where the locator is on your boarding pass and take the opportunity to learn about other available information.
Also known as reservation code, the locator is composed ofletters and numbers and identifies your ticket purchase. This code is essential for you to check-in, so please write down or print the receipt sent to your email so that you always have it at hand. You will also be able to easily access your locator through our app or website.
2. Personal data
Your ticket is nominal and non-transferable. You must present your boarding pass along with a personal photo ID.
3. Flight data
Identification of flight number, boarding gate and seat chosen at check-in.
4. Origin and destiny
Aircraft take-off and landing locations and times.
5. Boarding time
This is the time you must show up at the departure gate.
6. Bar code
It concentrates the information on the boarding pass for the electronic control carried out by the airport operator. It is used to ensure the necessary security when identifying the customer and giving him access to the departure lounge and the aircraft