Fly with extra legroom, an exclusive overhead bin, priority check-in, and much more.
Snacks, sandwiches, meals, and beverages to make your trip even more pleasant.
A special class with extra comfort and exclusive benefits for your international flights.
See the fare rules to reschedule to an earlier flight with peace of mind.
An exclusive lounge where you can work or relax prior to boarding.
A free bus shuttle between the airports of Congonhas (CGH) and Guarulhos (GRU), for all GOL passengers.
You can weigh, label and check your baggage yourself by using the GOL kiosk at the airport.
For your peace of mind, you can use your phone to keep tabs on your loved ones while they travel.
Control your trip from the palm of your hand, and give more life to your time.
With our on-board entertainment and Wi-Fi you’ll see how time flies by.
Hold a reservation for 48 hours and take your time deciding about your trip.
Take your pet with you to enjoy an amazing destination.
Would you like to track a flight in real time? Search by flight number of segment.
Stay up to date with all rules for checked baggage and hand luggage.
See the options available for checking in, with step by step instructions.
Would you like change your flight? See the rules for cancelling, rescheduling, and requesting refunds.
Credit card, debit card, bank slip, or a funds transfer? Choose the best payment option for you.
A complete guide with all the benefits of flying with our partner airlines.
All you need to know about accruing and redeeming miles, as well as getting category upgrades.
Would you like to visit a new city before arriving at your final destination?
See all the content GOL has prepared to give you more peace of mind on your travels.
All boarding information for expectant mothers, overweight persons, people with disabilities, the elderly, and sick passengers.
Talk to GOL and ask questions about purchases, flight changes and much more.
Encontre a loja ou quiosque GOL mais próximo de você.
Check out the answers to questions about purchase, baggage, boarding and more.
Check out the benefits of being Smiles and subscribe now!
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You don't have to pay anything to start earning miles. Here, all your purchases, whether on air tickets, at Shopping Smiles, booking hotels or renting a car, add up to miles that can be exchanged for airline tickets, products and services. You can still transfer your credit card points to your Smiles account.
According to the number of miles accumulated, there are categories. You can reach the highest statuses and take advantage of the many advantages that the program offers to travel much more with diverse benefits.
Customers who are in the Diamond category have exclusive benefits flying Air France-KLM.
Priority check in
Dedicated lines identified as Premium will serve Smiles Gold and Diamond Customers.
Boarding priority
Smiles Diamond customers are accommodated before other passengers.
Baggage
Smiles Silver, Gold and Diamond customers can check additional baggage depending on the tariff*. The Smiles Gold and Diamond categories have priority in the order and on receipt. *Non-cumulative benefit with deductible already provided for the tariff chosen by the Customer.
Access to VIP lounges
Smiles Diamante customers have free access to the Lounge GOL Smiles in São Paulo (GRU) and Rio de Janeiro (GIG).
Free Gol+ or Standard seats
Smiles Diamond customers have free access to Gol+ special seats or standard seats.
To enjoy all of these benefits, always enter your Smiles number at the time of purchase.
Miles are points that anyone can start accumulating by registering for free in the loyalty program.
You can accumulate when shopping for tickets, products and various services. When you add a number, you can redeem miles and exchange not only for airline tickets, but also for several other products and services.
Qualifying miles
These are the miles needed to move up a category.
Flying GOL or with airline partners. Simply enter your Smiles number at the time of purchase, check in or on the Smiles website to request credit for flights already completed. Every mile accumulated in flight will count towards a higher category, except for bonus miles.
By subscribing to the Smiles Club and using the Smiles Credit Card, you earn 1 qualifying mile for every 10 miles accumulated.
Only Smiles considers eligible sections for you to move up in the category and fly even more. In addition, Smiles is the only company that guarantees, for the accumulation, the count of flights redeemed with miles. The benefit is valid only for GOL flights.
To find out how many segments you made on your trip, consider the origin and final destination as a qualifying segment, excluding connections.
For international flights with partners issued by GOL's sales channels, two segments will be counted: the one operated by GOL and the one operated by the partner. Except for flights issued by Smiles, where only the segment operated by GOL will be counted.
Rules for purchased flights
National and international example: 1 qualifying segment
International example with partners: 2 qualifying segments
Rules for flights redeemed with Smiles miles: 1 qualifying segment
Redeemable miles
These are all the miles you earn and can use to redeem trips and other awards at GOL, Smiles and partner companies. All of your cash purchases can generate redeemable miles
• Flying GOL or with partner airlines
• Converting the accumulated points on the credit card to Smiles miles
• Buying products and services at Shopping Smiles, partner companies
• Participating in the Smiles Club
• Buying or reactivating expired miles on the Smiles websit
Bonus miles
These are miles redeemable through specific promotions carried out by Smiles and partner companies and offered when purchasing tickets according to their category (25% more for Silver customers, 50% more for Gold customers and 100% more for Diamond customers) or for customers using cabins or flights with higher fares.
You can earn Smiles miles in the following ways:
Excerpts are valid to move up the category
Only Smiles adds up flight segments for you to upgrade, including GOL flights redeemed with miles. The benefit is valid only for GOL flights. For international flights with partners issued by GOL's sales channels, two segments will be accounted for: the one operated by GOL and the one operated by the partner.
National flights
Each R$1 is worth a certain number of miles. The value varies according to the tariff:
Max Every BRL 1 = 3 miles
Plus Every BRL 1 = 2 miles
Light Every R$ 1 = 1 mile
Promo Every R$ 1 = 1 mile
Attention: For national and international flights bought until 05/12/2022, regardless of the travel date, there is no accumulation of miles on Light and Promo fares.
International flights
Every R$ 1 is Worth a certain number of miles. The value varies according to the tariff:
Premium Economy 200% of the distance flown
Plus 150% of the distance flown
Light 100% of the distance flown
Promo 50% of the distance flown
Bonuses by category:
*Percentage calculated on top of miles accrued per flights.
See Partnership Company Rules
Minimum numbers leaving Brazil *
What is retroactive credit?
It is a Smiles advantage so that customers can request miles for flights already taken. It works like this: if the customer has forgotten to inform their Smiles number when purchasing the ticket or checking-in, they can request the miles even after their flight. It can be done through the app, website or phone.
Information such as: full name, locator, reservation number, airline, travel date and boarding pass is required. The deadline for the request is up to 6 months after the trip and the miles are credited to the user's account according to the deadline of each airline.
To ensure that flights purchased with cash accumulate miles, always insert your Smiles number when purchasing your ticket or at check-in.
1. Find out if your bank is a Smiles Program partner.
2. Check your card rules and request the transfer to Smiles with the bank.
3. After miles accumulate, you can redeem them for trips and products.
Choose the plan and payment method that best suit you and start enjoying all the benefits. There are 7 options for plans, you choose which one best suits your trip and your pocket.
With Clube Smiles, you earn miles every month, enjoy the best launch promotions, exclusive discounts on tickets and products at Shopping Smiles, in addition to booking free tickets, buying miles at incredible prices and receiving much more bonuses when transferring miles.
You can earn up to 20,000 miles per month by subscribing to the 20K plan, in addition to guaranteeing the Diamond category and all its benefits!
Learn More About The Smiles Club
With the GOL Smiles credit card, you can accumulate more miles!
Now you can order the new GOL Smiles Credit Card and, by the end of 2020, take advantage of the largest mile multiplier in the market, up to 4 miles per dollar spent. Speed up your next trip.
Learn more
Buy products at Shopping Smiles using your credit card and earn miles
Enjoy, as your purchases can help you move up the category faster.
See Shopping Smiles
Earn miles on hotel reservations, car rentals, transportation, cruises, travel insurance and ticket purchases.
Just add your Smiles number at the time of purchase or check in, when flying with our airline partners and earn redeemable, eligible Smiles miles and segments to move up the category. In addition, it is also possible to redeem tickets to more than 900 destinations worldwide, with our partners.
See the Benefits and Rules of Our Partner
Segments are valid to upgrade category
Only Smiles counts flights flown for you to increase your category, including GOL flights redeemed with miles. The benefit is valid only for GOL flights. For international flights with partners issued by GOL's sales channels, two segments will be counted: the one operated by GOL and the one operated by the partner.
Domestic flights
Each R$ 1 is worth a certain amount of miles. The amount varies according to the tariff:
Max Each R$ 1 = 3 miles
Plus Each R$ 1 = 2 miles
Light There is no accumulation of miles
Promo There is no accumulation of miles
Attention: If you purchased your ticket before 02/28/2019, click here to see the rules for earning miles.
Premium Economy 200% of accumulated miles
Plus 150% of accumulated miles
Minimum floors leaving Brazil *
It is a facility of Smiles so that customers can request miles for flights already carried out. It works like this: if the customer forgot to inform his Smiles number at the time of ticket purchase or check-in, he can request the miles even after his flight. It can be by app, website or phone.
Information is required, such as: full name, locator, reservation number, airline, date of travel and boarding pass. The request deadline is up to 6 months after the trip and the miles are credited to the user's account according to the term of each airline
See the Benefits and Rules of Our Partners
You can make use of your Smiles miles in the following ways:
On the Smiles website, you use the accumulated miles to purchase tickets and travel with several airline partners that are part of our program.
See more
Use miles while traveling to buy tickets, rent a car, book your hotel, parking, transportation and more.
See Here How To Complement Your Trip
Exchange your miles for products and services, or buy with cash and earn miles at Shopping Smiles.
Donate your miles You can do good and help different social institutions through the Milhas do Bem Program. The Milhas do Bem Smiles project aims to transform lives supporting social programs that operate in the areas of education, sports, entrepreneurship, management and governance. For every mile you donate through Shopping Smiles, Smiles donates another one to the same institution.
You can redeem your Smiles miles flying with our partners You can use your redeemable miles, exchanging for airline tickets to more than 900 destinations with GOL and Smiles partners.
See the Benefits and Rules of our Partners
The beginning of the journey
On the right track
Category applicable from 10,000 qualifying miles accumulated or 10 segments flown. Enjoy the benefits:
Attention: The category must be valid when using the benefits, not when purchasing the ticket. ¹ Valid only for Smiles holder, not cumulative with baggage fare benefits
A precious status
Category applicable from 18,000 qualifying miles or 18 segments flown. Enjoy the benefits:
Attention: The category must be valid when using the benefits, not when purchasing the ticket.
¹ Valid only for Smiles holder, not cumulative with baggage fare benefits.
² Subject to availability. The benefit is not valid for group rates and charters.
³ Payment must be made directly at the counter from the lounge, by credit card, debit card or cash. You must identify yourself as a Gold customer presenting your card.
⁴ 10% discount under the tariff for access to the Quito VIP Room (UIO), also valid for companions. Payment must be made directly at the lounge counter, by card credit or cash. You must identify yourself as a Gold customer presenting your card.
The best status
Category applicable from 30,000 qualifying miles or 30 segments flown. Enjoy the benefits:
¹ Valid only for flights operated by GOL within Brazil and South America and only for purchases through GOL's sales channels. The courtesy ticket does not generate accumulation of miles or segments.
² Valid only for Smiles holder, not cumulative with baggage fare benefits.
³ This benefit is not valid for group rates and charters.
⁴ Valid only for reservations made through GOL's sales channels.
If you have any questions about the operation of the program, you can check the frequently asked questions or contact Smiles service.
Smiles Service Center
Exclusive for doubts, cancellations, changes or complaints about flights that were issued with miles by the Smile website.
Smiles and Silver Customers 0300 115 7001
Service from 6am to midnight, daily, except holidays. Local call cost + taxes
Diamond and Gold Customers 0300 115 7007
24 hour service, local call cost + taxes.
Hearing Impaired 0300 709 0466
Service from 6am to midnight, daily, except holidays. Local call cost + taxes.