Fly with extra legroom, an exclusive overhead bin, priority check-in, and much more.
Snacks, sandwiches, meals, and beverages to make your trip even more pleasant.
A special class with extra comfort and exclusive benefits for your international flights.
See the fare rules to reschedule to an earlier flight with peace of mind.
An exclusive lounge where you can work or relax prior to boarding.
A free bus shuttle between the airports of Congonhas (CGH) and Guarulhos (GRU), for all GOL passengers.
You can weigh, label and check your baggage yourself by using the GOL kiosk at the airport.
For your peace of mind, you can use your phone to keep tabs on your loved ones while they travel.
Control your trip from the palm of your hand, and give more life to your time.
With our on-board entertainment and Wi-Fi you’ll see how time flies by.
Hold a reservation for 48 hours and take your time deciding about your trip.
Take your pet with you to enjoy an amazing destination.
Would you like to track a flight in real time? Search by flight number of segment.
Stay up to date with all rules for checked baggage and hand luggage.
See the options available for checking in, with step by step instructions.
Would you like change your flight? See the rules for cancelling, rescheduling, and requesting refunds.
Credit card, debit card, bank slip, or a funds transfer? Choose the best payment option for you.
A complete guide with all the benefits of flying with our partner airlines.
All you need to know about accruing and redeeming miles, as well as getting category upgrades.
Would you like to visit a new city before arriving at your final destination?
See all the content GOL has prepared to give you more peace of mind on your travels.
All boarding information for expectant mothers, overweight persons, people with disabilities, the elderly, and sick passengers.
Talk to GOL and ask questions about purchases, flight changes and much more.
Encontre a loja ou quiosque GOL mais próximo de você.
Check out the answers to questions about purchase, baggage, boarding and more.
Purchase, check-in and unique baggage check to fly with GOL and Copa Airlines.
Free access to Lounge GOL Smiles (Guarulhos International Airport)
Mileage accrual to use on Smiles or ConnectMiles.
Travelling with Copa Airlines?
Browse through the menu below and check all the main rules of this GOL partner company:
Right after arriving at the airport, look for the counter of the company responsible for operating the first leg of your journey. The check-in of the flights operated between GOL and Copa must be done at GOL’s counter when GOL is the first operator of the route. Remember that you must have the valid documentation* for the trip, as valid passport, visas and vaccines. In order to check the baggage, you must go to the counters of the operator of the first leg.
*The documentation (including visas and vaccines) it is the passenger’s responsibility. We suggest you to consult the embassies of the destination countries so there are no setbacks.
Contact the Customer Service of airline responsible for operating the first leg of the journey to request special services.
Seat selection is available on boarding day, when checking-in, directly with the partner airline that the costumer will fly. In case is a connection flight with the partner airline, the client will receive a second boarding pass with random seat selected.
1 checked baggage up to 23 kg is included in the Light fare allowance, 2 checked bags up to 23 kg each in the Plus fare and 2 checked bags up to 32 kg in Business Class.
The international baggage allowance is honored by GOL only for flights issued on the same e-ticket locator.
For flights issued journey by journey (purchased separately), even with a partner airline, the international baggage allowance will not be honored. In this case, the allowance of the acquired section applies.
It is not possible to purchase checked baggage in advance on digital channels. The purchase must be made directly at the counter of the company operating the selected flight.
If there is excess baggage, it is possible to pay for the value of the excess when checking-in, directly at the counter.
Fragile items are accepted, since they are properly packed. However, if the item is damaged for any reason, the company will be hold accountable for the refund.
No perishable food is allowed. For more information, contact the consular or customs services of the countries of destination and transit.
Transporting baby items (from 0 to 2 years old)
If the baby travels in an own (reserved) seat, the baby has the same amount of luggage as an adult. If the baby travels on the passenger’s lap, you can dispatch:
• One hold baggage of a maximum of 10 kg
A complimentary allowance of 1 baby stroller (for use) and/or a baby carrier will be provided free of charge.
The baggage withdraw of flights with partners must be done at the final destination. When the passenger comes from Panama to Brazil, in the case of connecting passengers, the baggage must be collected at the first stop in the country (Brazil). After the mandatory customs procedures, the customer must go to the GOL counter to check the baggage again.
For cases of lost luggage, the responsibility for registering and tracking the status of the baggage process rests with the last airline to transport the passenger. If lost luggage is identified when connecting international flights to GOL's domestic flights, the customer must file the baggage claim with the company that transported the passenger in the previous leg.
If this incident occurs, the customer must contact the last carrier to open a baggage claim. If this damage is found from an international flight to a domestic GOL flight, the process must be opened with the carrier of the first leg.
One hand luggage is allowed, the size of the luggage cannot exceed 55 cm in height, 40 cm in width and 25 cm in length including pockets, wheels and handles and a total weight of up to 10 kg.
All electronics must be transported as carry-on luggage. Laptops, cameras, cell phones, camcorders and tablets must go through the airport X-ray machine at the entrance to the departure lounge.
Valuables, such as jewelry and cash, are also only accepted as carry-on baggage.
The transport of cold weapons, firearms, cartridges and ammunition for firearms, printer cartridges, liquids containing more than 100 ml per bottle, fuels, batteries with electrolyte, lithium batteries with a power of more than 160 Wh, fires fireworks, bombs, paints, chemicals and mercury thermometers as carry-on luggage.
If you do not show up for the boarding (no-show) of partner airlines, call the GOL Customer Service Center (0800 704 0465) to carry out the refund procedure, according to the fare purchased.
The request for assistance for the passenger with special needs must be requested at the time of booking the ticket or at least 72 hours before departure. For flights originating in Brazil, the request for special assistance such as a wheelchair can be made at least 48 hours before departure.
Unaccompanied minors from 5 to 12 years old are not accepted on flights operated by the GOL and Aerolíneas partnership.
Infants 0-1 years old always travel at a reduced rate if traveling on their parents' laps. 10% of the adult ticket fare will be charged. Only one lap baby is allowed per customer.
Unaccompanied minors are not accepted on partner flights. If the child is traveling with any adult who does not qualify as a third-degree relative, express authorization from the parent or legal guardian must be presented. In the case of Aerolíneas, the authorization must also contain the address of the companion. Click here to learn about the rules that are common to Aerolíneas Argentinas and GOL for boarding children.
Boarding is permitted for expectant mothers who do not exceed 32 weeks of gestation. Pregnant passengers must complete a Transport for Pregnant Passengers form, which must be delivered at the airport accompanied by a medical certificate, that is, an official statement, written and signed by the doctor himself, authorizing the trip and alleging that the delivery will not take place. on board. Pregnant women travelling on both airlines must comply with the policy of both. Learn the rules that are common to Aerolíneas Argentinas and GOL for boarding pregnant women. Click here.
The transport of any live animal is not accepted on flights operated by the GOL and Aerolíneas partnership, except for a Guide Dog.
For more information on the documents required, contact the consular or customs services of the countries of destination and transit.
Learn about the refund, no-show, cancellation and flight change values for each fare.
*Refund, no-show, cancellation and change cost may vary according to the fare rule.
95% of the fare
Free of charge
Free of charge
*O custo de reembolso, no-show, cancelamento e alteração pode variar de acordo com a regra tarifária.
• Panama City - PTY
The procedures described above are valid for flights operated by GOL and Copa Airlines. If your flight is only operated by this partner airline, visit the Copa Airlines website.
¹ The free access to Lounge GOL Smiles is offered to Diamond and Gold clients from the Smiles program and to C2000 clients, Platinum, Gold and Skipper from Flying Blue’s program, to our GOL clients that travel by GOL Premium Class and to passengers of First Class or Executive Class from our partners companies. The access to the VIP room from Air France is offered to Diamond clients from the Smiles program and C2000 clients, Platinum, Gold and Skipper, and also First Class or Executive Class passengers from our partners companies.