The allowance below applies:

•  Light fare: does not include checked baggage

•  Plus fare: 1 bag up to 23 kg

•  Max fare: 1 bag up to 23 kg

•  Business Class: 2 bags up to 32 kg each

For tickets where the first flight does not originate in Brazil, Business class passengers are entitled to check 2 bags weighing up to 32 kg (71 lbs) each, Premium Economy class passengers are entitled to check 2 bags weighing up to 23 kg (51 lbs) each and Economy class passengers are entitled to check 1 bag weighing up to 23 kg (51 lbs) for free.

Note: no item of baggage can weigh more than 32 kg (71 lbs).

The international baggage policy is observed by GOL only on flights issued with the same locator/reservation code (e-ticket) as the international flight. The international baggage allowance will not be honored for tickets purchased separately, even if they are issued by a partner airline. In such cases, the baggage rules for the segment purchased apply.

Checked baggage fees for this flight cannot be paid in advance via digital channels. Payment should be made directly at the service counter of the airline operating the flight.

Paying for excess baggage

Passengers who have excess baggage may pay the excess baggage fees when checking their baggage at a check-in counter.

Fragile items

Fragile items are accepted, provided they are appropriately packaged. However, should the item be damaged for any reason during transport, the airline will not be liable for any compensation. Please check the air transportation contract for more information.

Perishables

No type of perishable food is accepted. For more information, please contact the consulates or customs offices of your countries of destination or transit.

Sports equipment

For transportation of sports equipment on flights between GOL and KLM, the sum between height, width and length should not exceed 2.92 m. Equipment above this size will not be accepted.

Items must be shipped and properly packed. Kayak, canoe, windsurf and hang-gliding equipment will only be accepted via GOLLOG.

For more information, please contact the GOL Service Center.

Transporting items for infants (for children up to 2 years of age)

If the infant is traveling in a separate (reserved) seat, the infant is entitled to the same amount of baggage as an adult. If the infant is traveling on an adult’s lap, the infant is entitled to the following:

One checked bag weighing up to 10 kg (22 lbs)

Passengers are allowed to check 1 baby stroller (for personal use) and/or 1 child seat free of charge.

Baggage Claim

Checked baggage on flights with partner airlines must be claimed at the final destination. When a passenger traveling to Brazil from Europe is making a connection, the checked baggage must be claimed at the first destination in Brazil. After going through the mandatory customs procedures, the passenger must go to a GOL counter to check their baggage again.

Lost baggage service

In the event of lost baggage, the company responsible for registering the incident and following up on the status of the baggage is the last airline to have transported the passenger. If it is determined that the baggage was lost during a connection between an international flight and a domestic GOL flight, the passenger must file a lost baggage claim with the company that transported the baggage during the previous segment.

Damaged baggage

In the event baggage is damaged, the passenger must file a complaint with the last airline to transport the baggage. If it is determined that the baggage was damaged during a connection between an international flight and a domestic GOL flight, the passenger must file a complaint with the airline that transported the baggage in the first segment.

Carry-on baggage

Passengers are entitled to one carry-on bag whose dimensions may not exceed 55 cm (22 in) in height, 40 cm (16 in) in width and 25 cm (10 in) in length, including pockets, wheels and handles. The bag must not weigh more than 10 kg (22 lbs).

All electronics must be transported as carry-on baggage. Laptops, cameras, cell phones, camcorders and tablets must go through the x-ray machine at the security checkpoint at the boarding area. For this reason, these items must travel with you.

Valuable objects like jewelry and cash must also be transported in carry-on baggage.

Bladed or blunt weapons, firearms, firearm cartridges and ammunition, printer cartridges, liquids in bottles over 100 ml, combustible materials, batteries with electrolytes, lithium batteries with output greater than 160 Wh, fireworks, explosives, paint, chemical products and mercury thermometers are prohibited in carry-on baggage.

If you are a no-show for a flight with a GOL partner airline, you should call GOL’s customer service center to request a refund based on the fare purchased.

Assistance requests for special needs passengers must be made when reserving the ticket or at least 72 hours prior to departure. For flights departing from Brazil, requests for special assistance, such as wheelchairs, can be made no later than 48 hours prior to departure.

Unaccompanied minors

Unaccompanied minors older than 5 and younger than 15 years of age will not be allowed to travel on flights operated by the GOL and KLM partnership.

Infants

Infants younger than 2 years of age travel for just 10% of the adult fare, but they must travel on the lap of an adult over the age of 18. Only one lap child is allowed per passenger.

Expectant mothers

Expectant mothers in their 31st week of pregnancy must provide a medical authorization in Portuguese and in the language of the country to which they are flying.

Expectant mothers 36 to 37 weeks pregnant must have medical authorization in the local language of the country to travel.

No live animals will be transported on flights operated by the GOL and KLM partnership, with the exception of guide dogs.

For more information about required documents, please contact a consulate or customs office of your destination country and any transit countries.

Understand the fees for refunds, no-shows, cancellations and flight changes for each fare.

If you're traveling to or from Germany, see below the airports terminals:

Munich (MUC) – Terminal 1 D
Hamburg (HAM) – Terminal 1
Frankfurt (FRA) – Terminal 2
Stuttgart (STR) – Terminal 3