Fly with extra legroom, an exclusive overhead bin, priority check-in, and much more.
Snacks, sandwiches, meals, and beverages to make your trip even more pleasant.
A special class with extra comfort and exclusive benefits for your international flights.
See the fare rules to reschedule to an earlier flight with peace of mind.
An exclusive lounge where you can work or relax prior to boarding.
A free bus shuttle between the airports of Congonhas (CGH) and Guarulhos (GRU), for all GOL passengers.
You can weigh, label and check your baggage yourself by using the GOL kiosk at the airport.
For your peace of mind, you can use your phone to keep tabs on your loved ones while they travel.
Control your trip from the palm of your hand, and give more life to your time.
With our on-board entertainment and Wi-Fi you’ll see how time flies by.
Hold a reservation for 48 hours and take your time deciding about your trip.
Take your pet with you to enjoy an amazing destination.
Would you like to track a flight in real time? Search by flight number of segment.
Stay up to date with all rules for checked baggage and hand luggage.
See the options available for checking in, with step by step instructions.
Would you like change your flight? See the rules for cancelling, rescheduling, and requesting refunds.
Credit card, debit card, bank slip, or a funds transfer? Choose the best payment option for you.
A complete guide with all the benefits of flying with our partner airlines.
All you need to know about accruing and redeeming miles, as well as getting category upgrades.
Would you like to visit a new city before arriving at your final destination?
See all the content GOL has prepared to give you more peace of mind on your travels.
All boarding information for expectant mothers, overweight persons, people with disabilities, the elderly, and sick passengers.
Talk to GOL and ask questions about purchases, flight changes and much more.
Encontre a loja ou quiosque GOL mais próximo de você.
Check out the answers to questions about purchase, baggage, boarding and more.
Discover Mexico’s charms flying with the GOL and Aeromexico partnership. You’ll have benefits from the beginning until the end of the trip.
Purchase, check-in and unique baggage check to fly with GOL and Aeromexico.
Free access to Lounge GOL Smiles (Guarulhos International Airport)
Mileage accrual to use on Smiles or Club Premier.
Browse through the menu below and check all the main rules of this GOL partner company:
Right after arriving at the airport, look for the counter of the company responsible for operating the first leg of your journey. The check-in of the flights operated between GOL and Aeromexico can be done through GOL’s digital channels when GOL is the first operator of the route. Remember that you must have the valid documentation* for the trip, as valid passport, visas and vaccines.
You can earn miles through the Smiles Program. Just inform your Smiles number at check-in.
*The documentation (including visas and vaccines) is the passenger’s responsibility. We suggest you to previously consult the embassies of the destination countries so there are no setbacks.
Contact the Customer Service of airline responsible for operating the first leg of the journey to request special services.
To request special services, contact the customer service of the company responsible for operating the first leg of the trip.
The allowance below applies:
• Light fare: 1 bag up to 23 kg
• Plus fare: 1 bag up to 23 kg
• Business Class: 2 bags up to 32 kg each
It is not possible to purchase checked baggage in advance on digital channels. The purchase must be made directly at the counter of the company operating the selected flight.
If the baby travels in an own (reserved) seat, the baby has the same amount of luggage as an adult. If the baby travels on the passenger’s lap, it’s possible to check a baggage up to 20kg, plus a baby stroller.
If there is excess baggage, it is possible to pay for the value of the excess when checking-in, directly at the counter.
Fragile items are accepted, since they are properly packed. However, if the item is damaged for any reason, the company will not be hold accountable for the refund. Consult the air transport contract for more information.
No perishable food is allowed. For more information, contact the consular or customs services of the countries of destination and transit.
For transporting sports equipment on flights between GOL and Aeroméxico, the maximum weight allowed per piece is 45 kg.
The maximum allowable length per part on large aircraft is 2.04 m and on small aircraft is 2.94 m (maximum length including the case).
Kayak, canoe, windsurf and hang glider equipment will only be accepted via GOLLOG.
For more information, contact GOL’s Customer Service.
Baggage withdraw of flights with partners must be done at the final destination. When the passenger comes from a flight from Mexico to a destination in Brazil, in the case of a connection flight, the baggage must be withdrawn at the first stop in the country (Brazil). After the mandatory customs procedures, the customer must go to the GOL counter to re-check the baggage.
For cases of lost luggage, the responsibility for registering and tracking the status of the baggage process rests with the last airline to transport the passenger. If lost luggage is identified when connecting international flights to GOL's domestic flights, the customer must file the baggage claim with the company that transported the passenger in the previous leg.
In case of damaged baggage, the customer must contact the last carrier, so that a baggage process is opened. If this damage is found from an international flight to a domestic GOL flight, the process must be opened with the carrier of the first leg.
One hand luggage is allowed, the size of the luggage cannot exceed 55 cm in height, 40 cm in width and 25 cm in length including pockets, wheels and handles and a total weight of up to 10 kg.
All electronics must be transported as carry-on luggage. Laptops, cameras, cell phones, camcorders and tablets must go through the airport X-ray machine at the entrance to the departure lounge.
Valuables, such as jewellery and cash, are also only accepted as carry-on baggage.
The transport of cold weapons, firearms, cartridges and ammunition for firearms, printer cartridges, liquids containing more than 100 ml per bottle, fuels, batteries with electrolyte, lithium batteries with a power of more than 160 Wh, fires fireworks, bombs, paints, chemicals and mercury thermometers is forbidden as carry-on luggage.
If you do not show up for the boarding (no-show) of partner airlines, call the GOL Customer Service Center (0800 704 0465) to carry out the refund procedure, according to the fare purchased.
The request for assistance for the passenger with special needs must be requested at the time of booking the ticket or at least 72 hours before departure. For flights originating in Brazil, the request for special assistance such as a wheelchair can be made at least 48 hours before departure.
Unaccompanied minors from 5 to 15 years old are not accepted on flights operated by the GOL and Aeroméxico partnership.
Infants aged up to 1 year and 11 months pay 10% of the adult fare, but must travel on the lap of an adult over 18 years of age. Only one lap baby is allowed per customer.
Pregnant women from 31 weeks must present a medical certificate in Portuguese and in the language of the country.
The transport of any live animal is not accepted on flights operated by the GOL and Aeroméxico partnership, except for a Guide Dog.
For more information on the documents required, contact the consular or customs services of the countries of destination and transit.
Learn about the refund, no-show, cancellation and flight change values for each fare.
*Refund, no-show, cancellation and change cost may vary according to the fare rule.
Refundable amount Non refundable
Cancellation cost Not allowed
Rescheduling cost US$ 200.00
No-show cost US$ 150.00
Refundable amount 100% of the fare
Cancellation cost No cost
Rescheduling cost No cost
No-show cost No cost
*Refund, no-show, cancellation and change cost may vary according to the fare rule.
• Cancún – CUN • Cidade do México – MEX • Guadalajara - GDL • León - BJX • Monterrey – MTY • San José del Cabo - SJD • Tijuana - TIJ
The procedures described above are valid for flights operated by GOL and Aeromexico. If your flight is only operated by this partner airline, visit the Aeromexico website.
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¹ Complimentary access to the Lounge GOL Smiles is offered to Smiles Diamond and Gold customers, Flying Blue C2000, Platinum, Gold and Skipper customers, GOL passengers with Premium class tickets, as well as passengers flying first class or business class on GOL partner airlines. Complimentary access to the Air France VIP Lounge is offered to Smiles Diamond customers, Flying Blue C2000, Platinum, Gold and Skipper customers, as well as passengers flying first class or business class on GOL partner airlines