For round trips with the 1st flight departing from either North America or South America, the allowance below applies:

•  Light fare: 1 bag up to 23 kg

•  Plus fare: 1 bag up to 23 kg

•  Business Class: 2 bags up to 32 kg each

The international baggage policy is observed by GOL only on flights issued with the same locator/reservation code (e-ticket) as the international flight. The international baggage allowance will not be observed for tickets purchased separately, even if they are issued by a partner airline. In such cases, the baggage rules for the segment purchased apply.

Checked baggage fees for this flight cannot be paid in advance via digital channels. Payment should be made directly at the service counter of the airline operating the flight.

Paying for excess baggage

Passengers who have excess baggage may pay the excess baggage fees when checking their bags at the airline counter.

Fragile items

Fragile items will be accepted, provided they are packaged properly. However, should the item be damaged for any reason, the airline will not be liable for any compensation. Please check the air transportation contract for more information.

Perishables

No type of perishable food is accepted. For more information, please contact the consulates or customs offices of your countries of destination or transit.

Transporting items for infants (children up to 2 years of age)

When traveling in a separate (reserved) seat, the infant is entitled to the same baggage allowance as an adult. When travelling on the lap of an adult, the infant is entitled to check one item of up to 10 kg (22 lbs).

Passengers are allowed to check 1 baby stroller (for personal use) and/or 1 child seat free of charge.

Baggage Claim

When a passenger is traveling to Brazil from North America on a flight with connections, all checked baggage must be claimed at the first stop in Brazil. After going through the mandatory customs procedures, the passenger must go to a GOL counter and check their baggage again.

When a passenger is traveling from Brazil to North America on a flight with connections, all checked baggage must be claimed at the first stop in the country (U.S.). After going through the mandatory customs procedures, the passenger must go to an American Airlines counter and check their baggage again for their next flight segment.

Loss of baggage

In the event of lost baggage, the company responsible for registering the incident and following up on the status of the baggage is the last airline to have transported the passenger. If it is determined that the baggage was lost during a connection between an international flight and a domestic GOL flight, the passenger must file a lost baggage claim with the company that operated the previous segment.

Damaged baggage

In case any baggage is damaged, the passenger must file a complaint with the last airline that transported the baggage. If it is determined that the baggage was damaged on an international flight connecting to a domestic GOL flight, the passenger must file a complaint with the airline that operated the first segment.

Carry-on baggage

Passengers are entitled to one carry-on bag whose dimensions may not exceed 55 cm (22 in) in height, 40 cm (16 in) in width and 25 cm (10 in) in length, including pockets, wheels and handles. The bag must not weigh more than 10 kg (22 lbs).

All electronics must be transported as carry-on baggage. Laptops, cameras, cell phones, camcorders and tablets must go through the x-ray machine at the security checkpoint at the boarding area.

Valuable objects like jewelry and cash must also be transported in carry-on baggage.

The following objects are prohibited and may not be taken as carry-on: bladed or blunt weapons, firearms, firearm cartridges and ammunition, printer cartridges, liquids in bottles over 100 ml, combustible materials, batteries with electrolytes, lithium batteries with output greater than 160 Wh, fireworks, explosives, paint, chemical products and mercury thermometers.

If you no-show to board a flight with a GOL partner airline, please call GOL’s customer service center (0800 704 0465) to request a refund according to the rules of the fare you purchased.

Assistance requests for special needs passengers must be made when reserving the flight or at least 72 hours prior to departure. For flights departing from Brazil, requests for special assistance, such as wheelchairs, can be made no later than 48 hours prior to departure.

Unaccompanied minors

Unnacompanied minors, from 8 to 15 years and 11 months of age, are not accepted on flights from GOL and American Airlines Partnership.

Infants

Infants younger than 2 years of age travel for just 10% of the adult fare, but they must travel on the lap of an adult over the age of 18. Only one lap child is allowed per passenger.

Expectant mothers

Expectant mothers must obtain authorization from the American Airlines Special Needs Assistance Coordinator in order to travel internationally:

• If within 4 weeks of delivery (a doctor’s note stating that you were examined in the last 48 hours and are cleared to travel will also be required).
• Seven days prior to or after delivery (a form signed by your doctor will also be required).

Please contact the American Airlines Special Needs department at (11) 3004-5000.

Click here for the boarding rules shared by American Airlines and GOL regarding expectant mothers.

No live animals will be allowed on flights operated by the GOL and American Airlines partnership, with the exception of guide dogs.

For more information about required documents, please contact a consulate or customs office of your destination country and any transit countries.