Fly with extra legroom, an exclusive overhead bin, priority check-in, and much more.
Snacks, sandwiches, meals, and beverages to make your trip even more pleasant.
A special class with extra comfort and exclusive benefits for your international flights.
See the fare rules to reschedule to an earlier flight with peace of mind.
An exclusive lounge where you can work or relax prior to boarding.
A free bus shuttle between the airports of Congonhas (CGH) and Guarulhos (GRU), for all GOL passengers.
You can weigh, label and check your baggage yourself by using the GOL kiosk at the airport.
For your peace of mind, you can use your phone to keep tabs on your loved ones while they travel.
Control your trip from the palm of your hand, and give more life to your time.
With our on-board entertainment and Wi-Fi you’ll see how time flies by.
Hold a reservation for 48 hours and take your time deciding about your trip.
Take your pet with you to enjoy an amazing destination.
Would you like to track a flight in real time? Search by flight number of segment.
Stay up to date with all rules for checked baggage and hand luggage.
See the options available for checking in, with step by step instructions.
Would you like change your flight? See the rules for cancelling, rescheduling, and requesting refunds.
Credit card, debit card, bank slip, or a funds transfer? Choose the best payment option for you.
A complete guide with all the benefits of flying with our partner airlines.
All you need to know about accruing and redeeming miles, as well as getting category upgrades.
Would you like to visit a new city before arriving at your final destination?
See all the content GOL has prepared to give you more peace of mind on your travels.
All boarding information for expectant mothers, overweight persons, people with disabilities, the elderly, and sick passengers.
Talk to GOL and ask questions about purchases, flight changes and much more.
Encontre a loja ou quiosque GOL mais próximo de você.
Check out the answers to questions about purchase, baggage, boarding and more.
Single purchase, check-in and baggage check for passengers flying with GOL and American Airlines.
Free access to Lounge GOL Smiles (Guarulhos International Airport)
Go through the menu and see the main rules of this partner company GOL:
When you arrive at the airport, please go to the check-in counter of the airline operating the first segment of your trip. Passengers may not check into flights operated by GOL and American Airlines through GOL's digital channels when GOL is operating the first segment of the trip. Don't forget that you need to present the documentation* required for your trip, such as a valid passport, visas, and proof of vaccination.
To check baggage, go to the customer service counters of the airline operating the first segment of your trip.
Remember that you can accrue miles through the Smiles Program. Simply provide your Smiles number at check-in.
*Passengers are responsible for all documentation, including documents pertaining to visas and vaccinations. We suggest passengers consult the embassies of their destination countries in order to avoid any inconveniences.
To request special services, please contact the customer service center of each airline operating the segments of your trip. If the airlines have different rules, the most stringent rule will apply to the entire trip.
Seat assignment will take place on the day of the flight, during the check-in process, and will be handled by the company operating the first segment of your trip. If you have connecting flights, you will receive all of the respective boarding passes with the seat assignments indicated.
Passengers flying to the United States will have their documents checked by the Transportation Security Administration (TSA). If you have a redress number, please provide it when you purchase your ticket or during check-in.
For round trips with the 1st flight departing from either North America or South America, the allowance below applies:
• Light fare: 1 bag up to 23 kg
• Plus fare: 1 bag up to 23 kg
• Business Class: 2 bags up to 32 kg each
The international baggage policy is observed by GOL only on flights issued with the same locator/reservation code (e-ticket) as the international flight. The international baggage allowance will not be observed for tickets purchased separately, even if they are issued by a partner airline. In such cases, the baggage rules for the segment purchased apply.
Checked baggage fees for this flight cannot be paid in advance via digital channels. Payment should be made directly at the service counter of the airline operating the flight.
Paying for excess baggage
Passengers who have excess baggage may pay the excess baggage fees when checking their bags at the airline counter.
Fragile items
Fragile items will be accepted, provided they are packaged properly. However, should the item be damaged for any reason, the airline will not be liable for any compensation. Please check the air transportation contract for more information.
Perishables
No type of perishable food is accepted. For more information, please contact the consulates or customs offices of your countries of destination or transit.
Transporting items for infants (children up to 2 years of age)
When traveling in a separate (reserved) seat, the infant is entitled to the same baggage allowance as an adult. When travelling on the lap of an adult, the infant is entitled to check one item of up to 10 kg (22 lbs).
Passengers are allowed to check 1 baby stroller (for personal use) and/or 1 child seat free of charge.
Baggage Claim
When a passenger is traveling to Brazil from North America on a flight with connections, all checked baggage must be claimed at the first stop in Brazil. After going through the mandatory customs procedures, the passenger must go to a GOL counter and check their baggage again.
When a passenger is traveling from Brazil to North America on a flight with connections, all checked baggage must be claimed at the first stop in the country (U.S.). After going through the mandatory customs procedures, the passenger must go to an American Airlines counter and check their baggage again for their next flight segment.
Loss of baggage
In the event of lost baggage, the company responsible for registering the incident and following up on the status of the baggage is the last airline to have transported the passenger. If it is determined that the baggage was lost during a connection between an international flight and a domestic GOL flight, the passenger must file a lost baggage claim with the company that operated the previous segment.
Damaged baggage
In case any baggage is damaged, the passenger must file a complaint with the last airline that transported the baggage. If it is determined that the baggage was damaged on an international flight connecting to a domestic GOL flight, the passenger must file a complaint with the airline that operated the first segment.
Carry-on baggage
Passengers are entitled to one carry-on bag whose dimensions may not exceed 55 cm (22 in) in height, 40 cm (16 in) in width and 25 cm (10 in) in length, including pockets, wheels and handles. The bag must not weigh more than 10 kg (22 lbs).
All electronics must be transported as carry-on baggage. Laptops, cameras, cell phones, camcorders and tablets must go through the x-ray machine at the security checkpoint at the boarding area.
Valuable objects like jewelry and cash must also be transported in carry-on baggage.
The following objects are prohibited and may not be taken as carry-on: bladed or blunt weapons, firearms, firearm cartridges and ammunition, printer cartridges, liquids in bottles over 100 ml, combustible materials, batteries with electrolytes, lithium batteries with output greater than 160 Wh, fireworks, explosives, paint, chemical products and mercury thermometers.
If you no-show to board a flight with a GOL partner airline, please call GOL’s customer service center (0800 704 0465) to request a refund according to the rules of the fare you purchased.
Assistance requests for special needs passengers must be made when reserving the flight or at least 72 hours prior to departure. For flights departing from Brazil, requests for special assistance, such as wheelchairs, can be made no later than 48 hours prior to departure.
Unaccompanied minors
Unnacompanied minors, from 8 to 15 years and 11 months of age, are not accepted on flights from GOL and American Airlines Partnership.
Infants
Infants younger than 2 years of age travel for just 10% of the adult fare, but they must travel on the lap of an adult over the age of 18. Only one lap child is allowed per passenger.
Expectant mothers
Expectant mothers must obtain authorization from the American Airlines Special Needs Assistance Coordinator in order to travel internationally:
Please contact the American Airlines Special Needs department at (11) 3004-5000.
Click here for the boarding rules shared by American Airlines and GOL regarding expectant mothers.
No live animals will be allowed on flights operated by the GOL and American Airlines partnership, with the exception of guide dogs.
For more information about required documents, please contact a consulate or customs office of your destination country and any transit countries.
Understand the fees for refunds, no-shows, cancellations and flight changes for each fare.
*Refund, no-show, cancelation and flight change fees may vary depending on the fare rules.
Refundable amount Non-refundable
Cancellation fee Not allowed
Alteration fee Not allowed
No-show fee Not allowed
Cancellation fee Free of charge
Alteration fee Free of charge
No-show fee Free of charge
Refundable amount Refundable
*Refund, no-show, cancelation and flight change fees may vary depending on the fare rules.
The procedures described above apply to flights operated by both GOL and American Airlines. If your flight is operated only by American Airlines, please check their website.
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*Complimentary access to the Lounge GOL Smiles for Diamond and Gold customers in the Smiles program, and GOL passengers flying Premium Economy.