To request special services, please contact the call center of the airline operating the segment of travel. Please note: Some services may not be available on flights operated in partnership with another airline.

Passengers with Special Needs
Requests for assistance for passengers with special needs must be made when purchasing the ticket or at least 72 hours prior to departure. For flights originating in Brazil, requests for special assistance, such as the need for a wheelchair, may be made at least 48 hours prior to departure.

Unaccompanied Minors
Minors under 16 years of age cannot travel unaccompanied.

Infants
Infants up to 1 year and 11 months of age pay 10% of the adult fare, but must travel on the lap of an adult 18 years of age or older. Only one infant is permitted per passenger.

Expectant Mothers
Authorization from American's Special Assistance Coordinator is required for international travel:

• 4 weeks prior to delivery (travel during this period also requires a physician's statement that you have been examined within the last 48 hours and are fit to travel);
• Seven days before or after delivery (travel during this period also requires a medical form completed by your physician).

To contact American Airlines Special Assistance, call (11) 3004-5000.

Please note
The above procedures apply to travel on GOL and American Airlines. If your trip is operated entirely by American Airlines, please visit our partner's website for more information: www.aa.com.br.

Live animals are not permitted on GOL and American Airlines flights, with the exception of guide dogs.
If you want to request the guide dog service, please contact the operator(s) of the flight(s) you wish to take.

For more information on required documentation, please contact the consular or customs offices of the destination and transit countries.

Please note
The above procedures apply to travel on GOL and American Airlines. If your trip is operated entirely by American Airlines, please visit our partner's website for more information: www.aa.com.br.

For flights where the first segment is operated by a GOL flight, check-in can be done through the digital channels (app or Website www.voegol.com.br) 24 hours before the international flight, or at the GOL counter at the airport and kiosk/totem on the day of departure.

If American Airlines is the operator of the first segment of the trip, check-in can be done either at the American Airlines counter or through the website: www.aa.com.br.

Important! In order to check-in through digital channels, the following conditions apply:

• You must be within the check-in time window;
• The first flight segment must be operated by GOL, regardless of where the ticket was issued;
• Only available for adult passengers.
• The reservation cannot include special services;
• If you have baggage to check, you must go to the GOL counter, even if check-in has been done beforehand;
• If the first segment is not operated by GOL, check-in must be handled directly with the partner airline.

Remember that you must be in possession of valid travel documents*, such as a valid passport, visas and vaccinations, if applicable.

*Documentation (including visas and vaccinations) is the passenger's responsibility. We recommend that you check with the embassies of your destination countries to avoid any hassle.

Please note: Your boarding pass must include all segments of your itinerary. Also, you only need to check your baggage once and we will transfer it between flights. However, it is necessary to check the customs procedures of each destination country and remember that baggage policies may vary from airline to airline, so check before you travel.

Booking a seat
Seats on GOL flights must be booked via the GOL website and/or call center: https://www.voegol.com.br/en-us/customer-service/contacts-online-support.

Seats on American Airlines flights must be booked via the American Airlines call center. For more details: www.aa.com.br.

Note: you can also choose your seats on flights operated by GOL on the day of departure, at check-in.

Secure flight 
For flights to the United States, your documentation will be submitted to the TSA (Transportation Security Administration).

PLEASE NOTE 
The above procedures apply to travel on GOL and American Airlines. If your trip is operated entirely by American Airlines, please visit our partner's website for more information: www.aa.com.br.

If you fail to board (no show) any of the flights (GOL or Partner), please contact your ticket issuer to request a refund or to rebook.

PLEASE NOTE
The above procedures apply to travel on GOL and American Airlines. If your trip is operated entirely by American Airlines, please visit our partner's website for more information: www.aa.com.br.

American Airlines Fleet 
Our partner American Airlines has a refreshed fleet with hundreds of new aircraft to provide you with a more modern, comfortable and connected in-flight experience. For more information, visit www.aa.com.br.

American Airlines Experience
To ensure a smooth and hassle-free experience, check out our partner's inflight services and see how they differ: www.aa.com.br.