GOL+ Conforto seats

• GOL+ Conforto seats are located in the first rows of the aircraft or in an emergency exit row. The service is non-transferable, only available on flights operated by GOL and subject to seat availability.
• Minors between the ages of 2 and 12 years old are not entitled to a discount.
• Cancellations and no-shows are not subject to any fees.
• Rescheduling is only subject to fare differences, if any.
• Accommodation: GOL will do its best to accommodate the passenger in another GOL+ seat. Should a seat not be available, the amount paid for the seat will be refunded in full.
• Smiles mileage accrual: none.
• Refund: Full.
• Special conditions: Smiles Diamond customers can select GOL+ Conforto seats free of charge; this benefit also extends to companions travelling under the same reservation. Smiles Gold customers are entitled to a 50% discount on GOL+ Conforto seats; this benefit also extends to companions travelling under the same reservation. This benefit is not available for group fares and charter flights. Limited to 9 passengers per flight. Subject to seat availability.

At the time of the flight, GOL has the responsibility and the right to assess whether passengers are qualified to occupy emergency exit row seats according to the airline's safety criteria. It is the responsibility of passengers to assess whether they are willing and physically able to comply with the emergency exit row procedures before they purchase the ticket.

Passengers assigned to an emergency exit seat that do not meet the requirements, or that are not able to occupy the reserved seat, will be reimbursed in full by GOL for their reservation using the same method of payment as was used to purchase the ticket.

In the event of an emergency when crewmembers are unavailable, passengers occupying emergency exit seats may be designated to perform the following functions:

1. Locate the emergency exit.
2. Recognize the emergency exit opening mechanism.
3. Understand the instructions for operating the emergency exit.
4. Open the emergency exit.
5. Determine whether opening the emergency exit will result in physical injury to any of the passengers.
6. Follow verbal directions and hand signals given by crewmembers.
7. Keep the emergency exit free of obstructions.
8. Exit the aircraft through the emergency exit.
9. Determine a safe place away from the aircraft and direct passengers there.

1. Passengers that don’t have sufficient mobility, flexibility or dexterity in both arms and both legs to:
   • Reach up or down for the mechanisms that operate the emergency exit or the evacuation slide.
   • Grasp, push, pull, turn, or otherwise manipulate these mechanisms.
   • Push, remove, pull, or otherwise open the emergency exit.
   • Quickly access the emergency exit.
   • Keep their balance while removing obstructions.
   • Exit quickly
2. Individuals who are younger than 15 years of age or don’t have the ability to perform one or more of the functions described in these instructions.
3. Individuals over 60 years of age.
4. Individuals who are unable to read and understand the instructions regarding emergency evacuation procedures in printed or graphic form or who don’t have the ability to understand verbal commands given by a crewmember.
5. Individuals who are unable to see well enough to perform the functions described in these instructions without the use of glasses or contact lenses.
6. Individuals who are unable to hear well enough without the use hearing aids to listen to and understand instructions spoken by crewmembers.
7. Individuals who do not have the ability to adequately communicate information verbally to other passengers.
8. Individuals that:
   • Have a condition or responsibilities, such as caring for a small child, that might prevent them from carrying out any of the functions describe in these instructions.
   • Individuals who may injure themselves while performing one or more of the functions described in these instructions.
9. This and other information are contained in the safety information cards located in the emergency exit seats of our aircraft.

1. Do not meet the requirements listed in these instructions.
2. Are unable to determine whether they are able or unable to perform one or more of the functions listed in these instructions.
3. May suffer injury as a result of performing one or more of the functions listed in these instructions.
4. Are unwilling to perform any of these functions.