Fly with extra legroom, an exclusive overhead bin, priority check-in, and much more.
Snacks, sandwiches, meals, and beverages to make your trip even more pleasant.
A special class with extra comfort and exclusive benefits for your international flights.
See the fare rules to reschedule to an earlier flight with peace of mind.
An exclusive lounge where you can work or relax prior to boarding.
A free bus shuttle between the airports of Congonhas (CGH) and Guarulhos (GRU), for all GOL passengers.
You can weigh, label and check your baggage yourself by using the GOL kiosk at the airport.
For your peace of mind, you can use your phone to keep tabs on your loved ones while they travel.
Control your trip from the palm of your hand, and give more life to your time.
With our on-board entertainment and Wi-Fi you’ll see how time flies by.
Hold a reservation for 48 hours and take your time deciding about your trip.
Take your pet with you to enjoy an amazing destination.
Would you like to track a flight in real time? Search by flight number of segment.
Stay up to date with all rules for checked baggage and hand luggage.
See the options available for checking in, with step by step instructions.
Would you like change your flight? See the rules for cancelling, rescheduling, and requesting refunds.
Credit card, debit card, bank slip, or a funds transfer? Choose the best payment option for you.
A complete guide with all the benefits of flying with our partner airlines.
All you need to know about accruing and redeeming miles, as well as getting category upgrades.
Would you like to visit a new city before arriving at your final destination?
See all the content GOL has prepared to give you more peace of mind on your travels.
All boarding information for expectant mothers, overweight persons, people with disabilities, the elderly, and sick passengers.
Talk to GOL and ask questions about purchases, flight changes and much more.
Encontre a loja ou quiosque GOL mais próximo de você.
Check out the answers to questions about purchase, baggage, boarding and more.
Single purchase, check-in and baggage check when flying with GOL and Avianca.
Smiles and LifeMiles passengers have exclusive benefits when flying GOL and/or Avianca. For Smiles passengers, please check the information on the website https://www.smiles.com.br/avianca
Learn everything you need for your GOL and Avianca trip. Browse the menu below and check out the main rules of this GOL Partner company:
The international baggage allowance will be honored by GOL only for flights issued on the same ticket. The international baggage allowance is not honored on one-way flights (purchased separately), even on a partner airline. In this case, the allowance and rules for each flight purchased will apply.
It is not possible to purchase checked baggage in advance through digital channels. The purchase must be made directly at the counter of the airline where you will be checking in and will be honored until you reach your final destination.
Excess baggage payment In case of excess baggage, the excess amount can only be paid at check-in, directly at the counter.
Fragile items Fragile items are accepted as long as they are properly packed. However, if the product is damaged for any reason, the company is not responsible for reimbursing you. See the Air Carrier Contract for more information.
Perishables Perishable items are not accepted. For more information, please contact the consular or customs offices of the destination and transit countries.
Transport of infant items (0 to 2 years of age) When traveling in their own (reserved) seat, infants are entitled to the same checked baggage allowance as an adult. If they are traveling on your lap, they can check in one piece of baggage up to 10 kg.
A complimentary allowance of 1 stroller (for use) and/or 1 baby carrier will be provided.
Baggage claim Your baggage tags must indicate your final destination.
If the passenger is coming to Brazil from an international origin, in case of connecting passengers, the baggage must be claimed at the first stop in the country (Brazil). After the obligatory customs procedures, the customer must go to the GOL counter to reclaim the baggage.
If the customer is traveling the United States, in the case of connecting passengers, the baggage must be collected at the first stop in the country. After the obligatory customs procedures, the customer must go to the counter of the company operating the next flight to reclaim the baggage.
Lost baggage In the event of lost baggage, the responsibility for registering and monitoring the status of the baggage file lies with the last airline to transport the passenger. If baggage is found to be lost when connecting international flights to domestic GOL flights, the customer must open a baggage case with the airline that transported them on the previous leg.
Damaged baggage In the case of damaged baggage, the customer must contact the last carrier to open a baggage claim. If the damage is from an international flight to a domestic GOL flight, the case should be opened with the carrier of the first leg.
Carry-on baggage One piece of carry-on baggage is allowed, not to exceed 55 cm in height, 35 cm in width and 25 cm in length, including pockets, wheels and handles, and not to exceed a total weight of 10 kg.
All electronics must be carried as carry-on items. Laptops, cameras, cell phones, camcorders and tablets must go through the airport's X-ray machine at the entrance to the departure lounge.
Valuables such as jewelry and cash must also be carried as carry-on items.
It is forbidden to carry in hand luggage: bladed weapons, firearms, cartridges and ammunition for firearms, printer cartridges, bottles with more than 100 ml of liquid, fuels, batteries with electrolytes, lithium batteries with a capacity of more than 160 Wh, fireworks, bombs, paints, chemicals and mercury thermometers.
To request special services, please contact the call center of the airline operating the segment of travel. Please note: Some services may not be available on flights operated in partnership with another airline.
Passengers with Special Needs Requests for assistance for passengers with special needs must be made when booking the ticket or at least 72 hours prior to departure. For flights originating in Brazil, requests for special assistance, such as the need for a wheelchair, may be made at least 48 hours prior to departure.
Unaccompanied Minors Unaccompanied minors between the ages of 8 and 15 years and 11 months are not accepted on GOL and Avianca flights.
Infants Infants up to 1 year and 11 months of age pay 10% of the adult fare, but must travel on the lap of an adult 18 years of age or older. Only one infant is permitted per Customer.
Expectant mothers: Guidelines for expectant mothers traveling with Avianca:
In the certificate, the doctor must authorize your travel in writing, taking into account the destination and duration of your trip. During check-in, you will be asked to fill out an Avianca form.
Live animals are not permitted on GOL and Avianca flights, with the exception of guide dogs. To request guide dog service, please contact your ticket issuer.
For more information on required documentation, please contact the consular or customs offices of the destination and transit countries.
For trips where the first leg of the journey is operated by a GOL flight, the check-in can be done at the GOL counter at the airport or through our web site https://www.voegol.com.br/. If Avianca is the operator of the first leg of the trip, check-in can be done either at the Avianca counter or via their website: www.avianca.com.
Remember that you must have valid documentation* for travel, such as a valid passport, visas and vaccinations, if applicable.
*Documentation (including visas and vaccinations) is the passenger's responsibility. We recommend that you check with the embassies of your destination countries to avoid any hassle.
Please note: Your boarding pass must include all segments of your itinerary. Also, you only need to check your baggage once and we will transfer it between flights. However, it is necessary to check the customs procedures of each destination country and remember that baggage policies may vary from airline to airline, so check before you travel..
Seats on GOL flights must be booked via the GOL website and/or call center: www.voegol.com.br/atendimento/telefones.
Seats on Avianca flights must be booked via the Avianca call center. For more details: www.avianca.com.
Note: you can also choose your seats on flights operated by GOL on the day of departure, at check-in.
If you fail to board (no show) any of the flights (GOL or Partner), please contact your ticket issuer to request a refund or to rebook.
Avianca Fleet With a fleet of more than 180 aircraft equipped with the latest technology, Avianca's network is one of the most extensive in Latin America, with short-, medium- and long-haul flights.
The Avianca Experience Prepare for your trip by checking the in-flight services offered by our partner and their differences: www.avianca.com.
The above procedures apply to travel on GOL and Avianca. If your trip is operated entirely by Avianca, please visit our partner's website for more information: www.avianca.com.
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* The free access to Lounge GOL Smiles e is offered to Diamond and Gold clients from the Smiles program, and GOL passangers who travel by Premium Economy.