Fly with extra legroom, an exclusive overhead bin, priority check-in, and much more.
Snacks, sandwiches, meals, and beverages to make your trip even more pleasant.
A special class with extra comfort and exclusive benefits for your international flights.
See the fare rules to reschedule to an earlier flight with peace of mind.
An exclusive lounge where you can work or relax prior to boarding.
A free bus shuttle between the airports of Congonhas (CGH) and Guarulhos (GRU), for all GOL passengers.
You can weigh, label and check your baggage yourself by using the GOL kiosk at the airport.
For your peace of mind, you can use your phone to keep tabs on your loved ones while they travel.
Control your trip from the palm of your hand, and give more life to your time.
With our on-board entertainment and Wi-Fi you’ll see how time flies by.
Hold a reservation for 48 hours and take your time deciding about your trip.
Take your pet with you to enjoy an amazing destination.
Would you like to track a flight in real time? Search by flight number of segment.
Stay up to date with all rules for checked baggage and hand luggage.
See the options available for checking in, with step by step instructions.
Would you like change your flight? See the rules for cancelling, rescheduling, and requesting refunds.
Credit card, debit card, bank slip, or a funds transfer? Choose the best payment option for you.
A complete guide with all the benefits of flying with our partner airlines.
All you need to know about accruing and redeeming miles, as well as getting category upgrades.
Would you like to visit a new city before arriving at your final destination?
See all the content GOL has prepared to give you more peace of mind on your travels.
All boarding information for expectant mothers, overweight persons, people with disabilities, the elderly, and sick passengers.
Talk to GOL and ask questions about purchases, flight changes and much more.
Encontre a loja ou quiosque GOL mais próximo de você.
Check out the answers to questions about purchase, baggage, boarding and more.
More than 40 destinations in Europe.
Single purchase, check-in and baggage check.
Priority check-in for Premium Economy, Business and La Première categories.
Extra baggage according to category for round trips on the same ticket.
Accumulation of miles to use with Smiles or Flying Blue.
Check out the menu below and learn about the main rules of this GOL partner airline:
Upon arrival at the airport, look for the counter of the company responsible for operating the first leg of the trip. Check-in for flights operated between GOL and Air France can be done through GOL's digital channels, provided that GOL is the first operator of the itinerary. Remember that you need to have valid documentation* for the trip, such as a valid passport, visas and vaccinations.
To check your baggage, you must go to the counters of the first operator. Remember that you can earn miles through the Smiles Program, just inform your Smiles number when checking in.
*The passenger is accountable for the documentation (including visa and vaccines). In order to avoid any setbacks, we suggest you to consult the embassies of the destination countries.
To request special services, contact the Customer Service of the airline responsible for operating the first leg of the trip.
Seat assignment will be available on the day of departure directly with the partner airline which the customer is flying at the check-in. If the flight is connecting with the partner airline, the customer will receive the second boarding pass with a randomly assigned seat.
The allowance below applies for round trip flights which are departing from South America:
• Light fare: does not include checked baggage
• Plus rate: 1 piece of baggage up to 23 kg
• Max Rate: 1 piece of baggage up to 23 kg
• Premium Economy: 2 bags of up to 23 kg each
• Business Class: 2 bags of up to 32 kg each
The international baggage allowance is honored by GOL only for flights issued using the same locator (e-ticket). For flights issued one-way (purchased separately), even with a partner airline, the international baggage allowance will not be honored. In this case, the deductible for the purchased segment applies.
It is not possible to purchase checked-in baggage in advance on the digital channels. The purchase must be made directly at the counter of the company that operates the selected flight.
In case of excess baggage, it is possible to pay the excess amount at the time of check-in, directly at the counter.
Fragile items are accepted as long as they are properly packaged. However, if the product is damaged for any reason, the company will not need to provide compensation.
Consult the air transport contract for more information.
No type of perishable food will be accepted. For more information, contact the consular or customs services of the countries of destination and transit.
For transporting sports equipment on flights between GOL and Air France, the sum of height, width and length must not exceed 292 cm. Equipment above these dimensions will not be accepted.
Items must be checked and properly packed
Kayak, canoe, windsurf and hang-gliding equipment will only be accepted via Gollog.
For more information, contact GOL's Customer Service.
If the infant travels in a booked seat, the baby has the same amount of baggage as an adult. If the infant is traveling on the lap, you can check:
One hold baggage of a maximum of 10 kg
A courtesy allowance of 1 baby cart (for use) and/or a baby seat will be provided free of charge.
Baggage collection on partner flights must be done at the final destination. When the passenger comes from Europe to a destination in Brazil, in the case of connecting passengers, the baggage must be picked up at the first stop in the country (Brazil). After completing the mandatory customs procedures, the customer must go to the GOL counter to check in the baggage again.
For cases of lost baggage, the last airline to transport the passenger is responsible for registering and monitoring the process status of the baggage. If lost baggage is identified when connecting international flights to GOL's domestic flights, the customer must open the baggage process with the company that transported the previous leg
In case of damaged baggage, the customer must contact the last carrier to open a baggage process. If the damage is found from an international flight to a domestic GOL flight, the process must be opened with the carrier of the first segment.
One carry-on bag is allowed, and the size of the bag cannot exceed 55cm in height, 40cm in width and 25cm in length including pockets, wheels and handles. The total weight is up to 10 kg.
All electronics devices must be carried as carry-on baggage. Laptops, cameras, mobile phones, camcorders and tablets need to go through the airport's X-ray machine at the entrance to the departure lounge.
Valuables, such as jewelry and cash, are also accepted only as carry-on baggage.
It is not allowed to transport cold weapons, firearms, cartridges and ammunition for firearms, printer cartridges, liquids containing more than 100 ml per bottle, fuel, electrolyte batteries, lithium batteries with a power greater than 160 Wh, fireworks fireworks, bombs, paints, chemicals and mercury thermometers as carry-on baggage.
If you do not show up for the departure on our partner airlines, call GOL's Customer Service (0800 704 0465) to arrange a refund, according to the fare purchased.
The request for assistance for passengers with special needs must be requested when booking the ticket or in advance within 72 hours of departure. For flights originating in Brazil, requests for special assistance, such as wheelchairs, can be made at least 48 hours before departure.
Unaccompanied minors, from 8 years to 15 years and 11 months of age, are not accepted on GOL and Air France partnership flights.
Infants up to 1 year and 11 months of age pay 10% of the adult fare, but they must travel on the lap of a legal guardian over 18 years of age. Only one infant per customer is allowed.
Expectant mothers from 31 weeks must present a medical certificate in Portuguese and in the language of the destination country
For more information about the required documents, contact the consular or customs services of the countries of destination and transit.
It is not accepted to transport any live animal on GOL and Air France partner flights, except for Guide Dogs
For more information about the necessary documents, contact the consular or customs services of the countries of destination and transit.
Learn about the amounts related to refunds, no-shows, cancellations and flight re-scheduling to every fare.
*The refund, no-show, cancellation and alteration fees may vary according to the tariff rule.
**Flights departing from or connecting in Paris or Amsterdam are subject to a fee related to the use of sustainable aviation fuels.
• Berlim - TXL*
• Bremen - BRE*
• Dusseldorf - DUS*
• Frankfurt - FRA*
• Hamburg - HAM*
• Hannover - HJ*
• Munique - MUC*
• Nuremberg - NUE*
• Stuttgart - STR*
• Aalborg - AAL*
• Billund - BLL*
• Copenhagen - CPH*
• Aberdeen - ABZ*
• Edimburgo - EDI*
• Glasgow - GLA*
• Barcelona – BCN
• Bilbao – BIO
• Madrid - MAD
• Bordeaux - BOD*
• Lyon – LYS*Z
• Nice - NCE*
• Paris - PAR
• Toulouse - TLS*
• Birmingham - BHX*
• Bristol - BRS*
• Durham - MME*
• Humberside - HUY*
• Leeds/Bradford - LBA
• Londres - * LHR*
• Manchester - MAN*
• Newcastle - NCL*
• Norwich - NWI*
• Bolonha - BLQ
• Florença - FLR
• Roma - FCO
• Turim – TRN
• Veneza – VCE
• Bergen - BGO*
• Kristiansand - KRS*
• Oslo - Gardermoen - OSL*
• Oslo - Sandefjord - TRF*
• Stavanger - SVG*
• Trondheim - TRD*
• Alesund - AES*
• Basileia - BSL
• Genebra – GVA
• Zurique – ZRH
*Flights with connections in Paris.
• Amsterdã - AMS
• Dublim - DUB*
• Lisboa - LIS*
• Cardiff - CWL*
• Istambul - IST*
If you’re traveling to or from Germany, check out the Airport Terminals below:
Munich (MUC) – Terminal 1 D
Hamburg (HAM) – Terminal 1
Frankfurt (FRA) – Terminal 2
Stuttgart (STR) – Terminal 3
The procedures described above are valid for flights operated by GOL and Air France. If your flight is operated only by the partner airline, consult the Air France page.