The allowance below applies for round trip flights which are departing from South America:

•  Light fare: does not include checked baggage

•  Plus rate: 1 piece of baggage up to 23 kg

•  Max Rate: 1 piece of baggage up to 23 kg

•  Premium Economy: 2 bags of up to 23 kg each

•  Business Class: 2 bags of up to 32 kg each

The international baggage allowance is honored by GOL only for flights issued using the same locator (e-ticket). For flights issued one-way (purchased separately), even with a partner airline, the international baggage allowance will not be honored. In this case, the deductible for the purchased segment applies.

It is not possible to purchase checked-in baggage in advance on the digital channels. The purchase must be made directly at the counter of the company that operates the selected flight.

Excess baggage payment

In case of excess baggage, it is possible to pay the excess amount at the time of check-in, directly at the counter.

Fragile items 

Fragile items are accepted as long as they are properly packaged. However, if the product is damaged for any reason, the company will not need to provide compensation.
Consult the air transport contract for more information.

Perishable

No type of perishable food will be accepted. For more information, contact the consular or customs services of the countries of destination and transit.

Sports equipment

For transporting sports equipment on flights between GOL and Air France, the sum of height, width and length must not exceed 292 cm. Equipment above these dimensions will not be accepted.

Items must be checked and properly packed

Kayak, canoe, windsurf and hang-gliding equipment will only be accepted via Gollog.

For more information, contact GOL's Customer Service.

Transport of baby items (From 0 to 2 incomplete years of age)

If the infant travels in a booked seat, the baby has the same amount of baggage as an adult. If the infant is traveling on the lap, you can check:

One hold baggage of a maximum of 10 kg

A courtesy allowance of 1 baby cart (for use) and/or a baby seat will be provided free of charge.

Baggage Claim

Baggage collection on partner flights must be done at the final destination. When the passenger comes from Europe to a destination in Brazil, in the case of connecting passengers, the baggage must be picked up at the first stop in the country (Brazil). After completing the mandatory customs procedures, the customer must go to the GOL counter to check in the baggage again.

Baggage loss

For cases of lost baggage, the last airline to transport the passenger is responsible for registering and monitoring the process status of the baggage. If lost baggage is identified when connecting international flights to GOL's domestic flights, the customer must open the baggage process with the company that transported the previous leg

Damaged baggage

In case of damaged baggage, the customer must contact the last carrier to open a baggage process. If the damage is found from an international flight to a domestic GOL flight, the process must be opened with the carrier of the first segment.

Carry-on baggage

One piece of carry-on baggage is permitted with dimensions that do not exceed 55 cm in height, 35 cm in width and 25 cm in length, including pockets, wheels and handles, and a total weight of up to 10 kg.

All electronics devices must be carried as carry-on baggage. Laptops, cameras, mobile phones, camcorders and tablets need to go through the airport's X-ray machine at the entrance to the departure lounge.

Valuables, such as jewelry and cash, are also accepted only as carry-on baggage.

It is not allowed to transport cold weapons, firearms, cartridges and ammunition for firearms, printer cartridges, liquids containing more than 100 ml per bottle, fuel, electrolyte batteries, lithium batteries with a power greater than 160 Wh, fireworks fireworks, bombs, paints, chemicals and mercury thermometers as carry-on baggage.

If you do not show up for the departure on our partner airlines, call GOL's Customer Service (0800 704 0465) to arrange a refund, according to the fare purchased.

The request for assistance for passengers with special needs must be requested when booking the ticket or in advance within 72 hours of departure. For flights originating in Brazil, requests for special assistance, such as wheelchairs, can be made at least 48 hours before departure.

Unaccompanied minors

Unaccompanied minors, from 8 years to 15 years and 11 months of age, are not accepted on GOL and Air France partnership flights.

Infants

Infants up to 1 year and 11 months of age pay 10% of the adult fare, but they must travel on the lap of a legal guardian over 18 years of age. Only one infant per customer is allowed.

Expectant mothers

Expectant mothers from 31 weeks must present a medical certificate in Portuguese and in the language of the destination country

For more information about the required documents, contact the consular or customs services of the countries of destination and transit.

It is not accepted to transport any live animal on GOL and Air France partner flights, except for Guide Dogs

For more information about the necessary documents, contact the consular or customs services of the countries of destination and transit.

If you’re traveling to or from Germany, check out the Airport Terminals below:

Munich (MUC) – Terminal 1 D
Hamburg (HAM) – Terminal 1
Frankfurt (FRA) – Terminal 2
Stuttgart (STR) – Terminal 3