Essential information for those who need special assistance
What are the MEDIF certificate and the FREMEC card? What to do if you or a companion needs supplemental oxygen during the flight?
In this area, you can access these answers and other important guidelines for those who need special assistance when traveling.
MEDIF medical certificate
Acronym for Medical Information Form, MEDIF is the document that proves the condition of those who need medical attention or special equipment during the flight. The form must be completed by the passenger's doctor and sent to GOL between 15 days and 72 hours before departure.
After a careful analysis of the form, our team issues a response that certifies the passenger's aptitude in making the air travel. If there is any doubt regarding the completion of MEDIF, or the need for additional exams, they can be requested free of charge from GOL.
FREMEC medical card
The Frequent Traveler Medical Card (FREMEC) is a card issued to make life easier for passengers who need special assistance.
If your health condition is chronic and stable - and you are a frequent customer on our flights - we suggest filling out and sending FREMEC for analysis by GOL's medical team.
After the form is approved, a card is issued for you to use on your travels, with a predetermined expiration date.
If you have surgery less than 30 days before your departure date, you must send MEDIF (between 15 days and 72 hours before the flight) for analysis by GOL's medical team.
Diseases and conditions requiring prior authorization from GOL staff
Some acute illnesses (cardiorespiratory, stroke, among others), surgeries, injuries caused by accidents or chronic conditions require prior authorization from the GOL medical team to travel.
Therefore, we advise you to contact our customer service (0800 704 0465) to find out which documents and forms must be provided before boarding.
Some medical equipment has authorized boarding as hand luggage, but its use on board is prohibited, such as nebulizers and inhalers.
Equipment of essential use, such as pacemakers and infusion pumps for continuous medications, are allowed.
In the case of needles and syringes on board, transportation is authorized as long as the customer has medication with professionally printed labels that identify the drug, the manufacturer or the pharmaceutical industry, in addition to a prescription.
Stretcher on board
If your health condition does not allow you to travel seated or with the back in an upright position, GOL offers a stretcher transport service.
To request it, you must send the MEDIF form up to 72 hours before the flight. The order will be evaluated by our medical team.
Medicines can be taken in hand luggage, but you must also take a prescription.
We recommend that you ask your doctor for an additional prescription and, if necessary, also provide one in the language of the country of destination. It is always good to have your doctor's report on hand to present to airport security authorities.
It is also very important to consider that some medications, such as insulin, need proper transport. Therefore, contact the manufacturer's laboratory to inquire about proper packaging during the flight.
If it is necessary to use dry ice to store the medicine, it is worth knowing that it is possible to transport only up to 2.5 kg of dry ice as hand luggage and checked.
Oxygen on board
Passengers with cardiac and/or respiratory problems and who need supplemental oxygen on board must send us the MEDIF form no later than 72 hours before departure.
We inform you that the GOL oxygen service is for restricted use within aircraft. If there is a need to use oxygen in the departure lounge, connections and disembarkation, this must be provided by the passenger or their guardians.
Important: to use oxygen on board, oxygen saturation tests in ambient air and recent hemoglobin tests are required.
Passengers with health problems who need a companion
If necessary, GOL offers the companion an 80% discount on airfare.
In these situations, the companion must be over 18 and able to offer assistance to passengers with special needs throughout the flight. The discount will be applied only after filling and approval of the MEDIF or FREMEC forms.
Passengers traveling with emotional assistance animals (ESAN)
People who need special attention due to emotional and psychiatric conditions can travel with their accompanying animal.
Known by the acronym ESAN (from the English term Emotional Support Animal), emotional assistance animals can be part of treatments against anxiety, panic and depression, among other conditions.
GOL provides this service only for flights to or from the United States.