Fly with extra legroom, an exclusive overhead bin, priority check-in, and much more.
Snacks, sandwiches, meals, and beverages to make your trip even more pleasant.
A special class with extra comfort and exclusive benefits for your international flights.
See the fare rules to reschedule to an earlier flight with peace of mind.
An exclusive lounge where you can work or relax prior to boarding.
A free bus shuttle between the airports of Congonhas (CGH) and Guarulhos (GRU), for all GOL passengers.
You can weigh, label and check your baggage yourself by using the GOL kiosk at the airport.
For your peace of mind, you can use your phone to keep tabs on your loved ones while they travel.
Control your trip from the palm of your hand, and give more life to your time.
With our on-board entertainment and Wi-Fi you’ll see how time flies by.
Hold a reservation for 48 hours and take your time deciding about your trip.
Take your pet with you to enjoy an amazing destination.
Would you like to track a flight in real time? Search by flight number of segment.
Stay up to date with all rules for checked baggage and hand luggage.
See the options available for checking in, with step by step instructions.
Would you like change your flight? See the rules for cancelling, rescheduling, and requesting refunds.
Credit card, debit card, bank slip, or a funds transfer? Choose the best payment option for you.
A complete guide with all the benefits of flying with our partner airlines.
All you need to know about accruing and redeeming miles, as well as getting category upgrades.
Would you like to visit a new city before arriving at your final destination?
See all the content GOL has prepared to give you more peace of mind on your travels.
All boarding information for expectant mothers, overweight persons, people with disabilities, the elderly, and sick passengers.
Talk to GOL and ask questions about purchases, flight changes and much more.
Encontre a loja ou quiosque GOL mais próximo de você.
Check out the answers to questions about purchase, baggage, boarding and more.
Cats and dogs up to 10 kg (including the transport kennel) are able to travel on the passenger cabin on all of our aircrafts. With your pet at your side, your flight is much more pleasant and peaceful.
Bigger pets can also travel peacefully and safely. Select the related tab on the following menu to find out about this option.
Discover the main advantages of taking your pet, up to 10 kilos (including the transport kennel) on the passenger cabin:
Dogs and cats older than six months old are able to travel on board, which makes your trip a lot more pleasant for you and your family.
Take your pet anywhere you want, because Pet in the cabin is available for all domestic and international destinations.
On international flights, your dog or cat can flight in both economy class and Premium Economy.
You can acquire the Pet in the Cabin at different times:
After selecting which flight you desire, you only need to acquire the service on the “Complement your trip” screen.
PURCHASE TICKET
In this case, it is just go to “My reservations” to acquire the Pet in the Cabin before checking-in (with at least three hours in advance for domestic flights and four hours to international destinations). Subject to availability.
GO TO MY RESERVATIONS
If you do not want to use the digital channels, you can also acquire the service by our Customer Relationship Center. The purchase of the service must be done before checking-in (with at least three hours in advance for domestic flights and four hours to international destinations). Subject to availability.
USD 70.00
Each way and per animal.
USD 170.00
Besides being familiar with all the rules of the Pet in the Cabin service, the first step for who wishes to travel with their pet it is to fill the authorization form for this kind of transport.
This is an obligatory document for domestic and international flights and be filled before boarding. Access the animals in the passenger cabin transport solicitation form.
If you prefer, the form is also available at the airport’s service desk.
Your pet’s kennel must have an opening for air circulation and also be resistant to leaks. It also must be comfortable in order to allow your pet to:
If you do not have a kennel for your pet, our recommendation is that you choose a flexible kennel. In addition to being safe and comfortable, this model ensures more agility when boarding and landing.
GOL’s kennel has the ideal dimensions and all the comfort you pet needs! If you wish, purchase yours here.
Your pet’s kennel must have an opening for air circulation and also be resistant to leaks.
Height: 24cm
Width: 32cm
Depth: 43cm
Maximum Weight: 10kg (pet + kennel)
Height: 22cm
Maximum Weight:10 kg (pet + kennel)
To ensure the well-being of you pets during the trip, the kennel must:
At last, the transport kennel must be identified with the flight’s reservation code (locator), as well as the name, address and phone number of the passenger responsible for the transporting the pet.
To guarantee the safety and comfort of the pet and all the passengers, your pet will remain inside the transport bag in the boarding room, GOL Premium Lounge and during the whole flight. Besides that, the pet will have to:
About the pet transport, it is also important to consider:
For safety reasons, are not allowed to be responsible for the transport of the pet:
The rules and values presented for the Pet in the cabin service do not apply for people with disabilities who travel with a guide dog or hearing dog. In these cases, the transport of the dog is guarantee for domestic and international flights, but is necessary to follow some recommendations.
To learn how to travel with a hearing dog, access our webpages with the information for people with hearing impairments.
To learn how to travel with a guide dog, access our webpage with the information for visually impaired people.
People who need special attention due to emotional or psychiatric condition are allowed to travel with their escort dog in flights with origin or destination in Cancun and/or the United States.
Check more information on Emotional Assistance Animals.
The check-in to travel with your pet must be done exclusively at GOL’s desk. To guarantee more peacefulness, it is important you arrive with:
This period is necessary for you to present the Request for Transport of Animals in the Client's Cabin, which must be completed, and all the documents required according to the destination of your trip.
In the next items, you will learn more about the necessary documentation and know specific rules in some Brazilian regions and other countries.
In case of travelling in the cabin or in the cargo compartment, you must provide in advance the necessary documentation for the transport of pets.
Check the details in the chart below:
Attestation valid for ten days after the date of issue.
In case of international trips, must be issued ten days before the issuance of the IVC.
International flight
Documents
Type of travel: Domestic and international flights.
Description: The health attestation must show that the pet is in good conditions to fly. The document must be filled by the vet and, besides the pet’s owner’s name, it must bring complete pet information: breed, name, origin and pedigree (if is the case).
Expiration date: Attestation valid for ten days after the date of issue. In case of international trips, must be issued ten days before the issuance of the IVC.
Description: Document must include the administration of the rabies vaccine, with the name of the producing laboratory, the type of vaccine and the number of the ampoule used.
Expiration date: The rabies vaccine must have been applied for more than 30 days and less than a year from the date of boarding.
Description: Ten days before the trip, you must take the passport to the veterinarian to register the proper health information. Then, look for an Agricultural Surveillance unit (Vigiagro) to validate your pet's passport.
Expiration date: This document is valid for 30 days from the date of authorization by Vigiagro.
Type of travel: International flight.
Description: In addition to the documents above, pets that will be taken for international travel must carry the certificate issued for international flights. For more information on issuing the IVC, click here to access the Ministry of Agriculture website.
Expiration date: This document is valid for 60 days from the date of authorization by Vigiagro.
Who is travelling to Fernando de Noronha with their pet, must request a previous authorization to the Archipelago Administration, according to the District Law Nº 01/2004.
The authorization is issue by the Fernando de Noronha Secretary of Environment and Tourism by the telephone (81) 3619-0810.
As it is a forest reserve area, you must request an authorization to the Instituto Chico Mendes de Conservação da Biodiversidade (ICMBio), at the institute’s office in Parauapebas (Road J, 202 – Bairro União, Parauapebas – PA | Postal code: 68515-000).
Then, original documents such as official identification with a photo of the airline ticket holder, the animal's health certificate, issued by a veterinarian, and the animal's vaccination card must be sent.
Some countries impose a few specific demands in order to allow pets the enter their territories.
Important: the rules presented may be updated without previous warning and some countries may also demand seasonal vaccines or have restrictive periods. That is why it is essential to consul with the embassy and the health authorities of the destination country before travelling with your pet.
In these countries, it is only possible to enter with a pet by presenting the documents specified in the chart above.
The procedure for issuing the International Veterinary Certificate (IVC) must be provided for in the regulations of the country of destination.
The responsibility for complying with the legislation of the country to be visited lies with the passenger, who must previously contact the consulates of the destination countries of the trip, including the need to legalize the documents required for boarding.
GOL Customer Service Bolivia: 800 12 2201 GOL Customer Service Chile: 800 39 5231 GOL Customer Service Dominica Republic: 1 888 751 9004
Other countries may present extra particularities in relation to the entrance of animals.
In Argentina, it is only possible to enter with a pet without previous authorization from the government when the animals present the documents specified in the chart above and do not come from Africa or Asia (in those cases, it is necessary to count with the previous authorization, except if the origin is Japanese).
If the Argentinean authority identifies that an animal is a carrier of diseases, it may send it back to its country of origin, neuter it, sacrifice it and/or submit it to any other sanitary measure deemed necessary.
The procedure for issuing the International Veterinary Certificate (IVC) must be as provided for in Mercosur and destination countries' regulations.
The passenger is responsible for complying with Argentine legislation, who must first contact the National Service of Health and Food Quality of Argentina (www.senasa.gob.ar), as well as the consulate of the destination country of the trip, including on the need to legalize the documents required for boarding.
GOL Customer Service Argentina: 0810 266 3131
In order to travel with your pet to USA, besides presenting the documents specified in the chart above, it will be necessary to follow the requirements of the United States Department of Agriculture and Animal and Plant Health Inspection Service (APHIS), which are:
Passengers are advised to also contact the state and local health authorities at their final destination, as local health requirements may apply.
GOL Customer Service United States: 1 855 862 9190.
In Paraguay, it is only possible to enter with a pet by presenting the documents specified in the chart above.
The passenger is responsible for complying with Argentine legislation, who must first contact the National Service of Health and Food Quality of Paraguay (www.senacsa.gov.py), as well as the consulate of the destination country of the trip, including on the need to legalize the documents required for boarding.
GOL Customer Service Paraguay: 595 21 454 777.
In Suriname, it is only possible to enter with a pet presenting by the documents specified in the chart above. The health attestation must also be issued five days before the boarding date as well as register the non-infestation by myiasis.
The passenger is responsible for complying with Suriname legislation, who must first contact the consulate of the destination country of the trip, including on the need to legalize the documents required for boarding.
GOL Customer service: 55 (11) 5504-4410.
In Uruguay, it is only possible to enter with a pet by presenting the documents specified in the chart above, in addition to a health certificate containing the following information:
Uruguay does not accept animals that have been previously diagnosed with Leishmaniasis.
Every animal of the canine species that enters or returns to the country must have individual electronic identification associated with the CVI (ISO 11784 standard microchip with HDX or FDH-B technology).
The passenger is responsible for complying with Uruguayan legislation, who must first contact the Ministry of Livestock, Agriculture and Fisheries of Uruguay (www.mgap.gub.uy), as well as the consulate of the destination country of the trip, including on the need to legalize the documents required for boarding.
GOL Customer service Uruguay: 000 4019 0895.
It is important to know all the service rules before taking your cat or dog in the cargo compartment.
Hard kennel: height: 22 cm, width: 32 cm e depth: 43 cm Flexible kennel: height: 24 cm, width: 32 cm e depth: 43 cm
Discover the main conveniences of transporting your pet between 10 and 30 kg (including the transport kennel) in the cargo compartment:
Pets between 10 and 30 kg (including the transport kennel) are able to travel in the cargo compartment.
Pets travel safe and sound in a specific compartment for the transport of animals.
Until you join again, your pet is well accommodated and treated with the utmost care by our team of eagles.
Important: for flights leaving or arriving at Miami, Orlando, Punta Cana, Cancún and Quito, GOL does not transport animals without the cargo compartment.
Check a few important instructions about hiring this service:
For your pet to travel in the cargo compartment, it is essential to get in touch with GOL by email crc.cargas@voegol.com.br or by telephone 0300 101 2001.
The ordering of the service must be done in advance, because there is an limit of animals per flight according to the type of service your pet fits.
In situations when the owner is not travelling, the transport will be done exclusively by GOLLOG. Click here for more information. In these cases, it is important to consider that the animal must weight 10 kilos or more and it will be obligatory transported in the cargo hold of the aircraft.
R$ 650,00
Fee for purchases made in Brazil. Charge made by journey and pet.
R$ 800,00
Important: for international journeys, the base value is dollar: the charge will be made in local currency according to the exchange rate on the day the customer contacts to make the reservation.
In the cargo compartment is not allowed the transport of animals that:
International veterinary certificate (IVC)
Among the breeds that fall into the short snout category, and therefore are not allowed to travel in the cargo compartment, are:
Dogs: boston terrier, boxer, american bulldog, french bulldog, english bulldog, american bully, cavalier king charles spaniel, chow-chow, dogue de bordeaux, brussels griffon, lhasa apso, pug, chinese pug, dutch pug, pekinese, shih-tzu etc.
Cats: Burmese, Exotic, Himalayan, Persian, etc.
If you have any questions about the permitted breeds, contact with GOL by the telephone 0800 704 0465.
82cm
114cm
142cm
GOL’s kennel already comes in ideal dimensions to offer the comfort your pet needs to travel. Click here to find out about how to purchase your kennel!
To ensure the well being of you pets during the trip, the kennel must:
Besides providing a comfortable and appropriated kennel for your pet, as we informed previously, it is important to consider.
Check the rules for using the service
General rules