Cats and dogs older than 4 months of age and whose weight, including the pet carrier, does not exceed 10 kg (22 lbs) can be transported in the cabin on both domestic and international GOL flights.
Pets in the cabin service is not accepted on Codeshare flights and Interline (flights with GOL partners)
Two types of pet carriers may be used, both of which must be leak proof: Rigid pet carriers: 22 cm (8.7 in) in height, 32 cm (12.6 in) in width, and 43 cm (16.9 in) in length.Flexible pet carriers: 24 cm (9.4 in) in height, 32 cm (12.6 in) in width, and 43 cm (16.9 in) in length.
Pet carriers made of permeable fabrics, wood or wicker will not be accepted.
The pet carrier must have enough room for the animal to comfortably move, change positions, turn around completely and lie down on its side. It must also contain openings that allow air to circulate.
The pet must be kept inside the pet carrier in the boarding area, during the entire flight, in the arrivals area and at the GOL Premium Lounge.
The pet must be transported in a window seat, with the exception of the emergency exit rows.
GOL reserves the right to prevent animals in pet carriers from boarding if the pet carrier does not comply with the required standards and may pose a risk to the flight.
The pet carrier must remain under the seat in front of you during the entire flight. This ensures your pet’s safety and other passengers.
Each passenger may travel with 1 (one) animal, as long as they are not in companion of a child. Only children over the age of 12 and adults may travel with animals. Only four animals are allowed on each flight. Should the flight already have four animals, the service will be unavailable to other passengers. For security reasons, passengers in wheelchairs may not travel with animals in the passenger cabin.
The transportation of animals is an optional service that complements the transportation of passengers, wich means it´s not possible buy an exclusive seat only for the Pet.
Passengers may not purchase seats just for their pets.
Should a passenger request a flight change, the pet can be transferred to the new flight, provided the service is available on it. However, this transfer is not automatic. The passenger will receive a full refund for the service and must go to the website, under "My reservations" and then "Add service”, in order to purchase the service for the new flight. Passengers who change a segment from domestic to international (or vice-versa) will have to check to see if the fee for the service remains the same.
If a passenger is a no-show for boarding, the flight is cancelled or the passenger simply doesn’t use the service, a refund may be requested.
Passengers may only cancel the service via a digital channel if they do so prior to boarding the first flight. If the passenger has already flown without the animal, the refund must be requested via the GOL Sales Center.
No miles will be accrued from the payment for this service.
Should the airline reschedule the flight, it must transfer the animal to the new flight, provided the service is also available on the new flight.
Guide dogs may be transported at no additional cost. For more information please visit: https://www.voegol.com.br/en/information/passengers-with-special-needs/visually-impaired-individuals
Emotional support dogs are only allowed on flights to or from the United States.
Click here for more information.
The Pets in the Cabin service is not available on partner airline flights.
Passengers traveling with pets may not check in online and must check in 2 hours before domestic flights and 3 hours before international flights.