
Discover GOL's Loyalty Program, start earning miles and travel much more
Smiles: GOL's free loyalty program
You don't have to pay anything to start earning miles. Here, all your purchases, whether on air tickets, at Shopping Smiles, booking hotels or renting a car, add up to miles that can be exchanged for airline tickets, products and services. You can still transfer your credit card points to your Smiles account.
According to the number of miles accumulated, there are categories. You can reach the highest statuses and take advantage of the many advantages that the program offers to travel much more with diverse benefits.
Customers who are in the Diamond category have exclusive benefits flying Air France-KLM.
Priority check in
Exclusive queues identified with Priority check in for Smiles Diamond customers.
Boarding priority
Smiles Diamond customers are accommodated before other passengers.
Baggage
Smiles Diamond customers can check one more baggage at all fares and still have priority in checking and receiving.
Baggage priority
The bags are identified and delivered with priority on the conveyors.
Access to VIP lounges
Smiles Diamante customers have free access to the GOL Premium Lounge in São Paulo (GRU) and Rio de Janeiro (GIG).
Preferred free seats
Located at the front of the aircraft and at the emergency exit.
To enjoy all of these benefits, always enter your Smiles number at the time of purchase.
What are miles?
Miles are points that anyone can start accumulating by registering for free in the loyalty program.
You can accumulate when shopping for tickets, products and various services. When you add a number, you can redeem miles and exchange not only for airline tickets, but also for several other products and services.
Qualifying miles
These are the miles needed to move up a category.
- See how to accrue
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Flying GOL or with airline partners. Simply enter your Smiles number at the time of purchase, check in or on the Smiles website to request credit for flights already completed. Every mile accumulated in flight will count towards a higher category, except for bonus miles.
By subscribing to the Smiles Club and using the Smiles Credit Card, you earn 1 qualifying mile for every 10 miles accumulated.
Only Smiles considers eligible sections for you to move up in the category and fly even more. In addition, Smiles is the only company that guarantees, for the accumulation, the count of flights redeemed with miles. The benefit is valid only for GOL flights.
To find out how many segments you made on your trip, consider the origin and final destination as a qualifying segment, excluding connections.
For international flights with partners issued by GOL's sales channels, two segments will be counted: the one operated by GOL and the one operated by the partner. Except for flights issued by Smiles, where only the segment operated by GOL will be counted.
Rules for purchased flights
National and international example: 1 qualifying segment
International example with partners: 2 qualifying segments
Rules for flights redeemed with Smiles miles: 1 qualifying segment
Redeemable miles
These are all the miles you earn and can use to redeem trips and other awards at GOL, Smiles and partner companies. All of your cash purchases can generate redeemable miles
- See how to earn redeemable miles
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• Flying GOL or with partner airlines
• Converting the accumulated points on the credit card to Smiles miles
• Buying products and services at Shopping Smiles, partner companies
• Participating in the Smiles Club
• Buying or reactivating expired miles on the Smiles websit
Bonus miles
These are miles redeemable through specific promotions carried out by Smiles and partner companies and offered when purchasing tickets according to their category (25% more for Silver customers, 50% more for Gold customers and 100% more for Diamond customers) or for customers using cabins or flights with higher fares.
In what ways can I accrue Smiles miles?
You can earn Smiles miles in the following ways:
- Travels
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Segments are valid to upgrade category
Only Smiles counts flights flown for you to increase your category, including GOL flights redeemed with miles. The benefit is valid only for GOL flights. For international flights with partners issued by GOL's sales channels, two segments will be counted: the one operated by GOL and the one operated by the partner.
Domestic flights
Each R$ 1 is worth a certain amount of miles. The amount varies according to the tariff:
Max
Each R$ 1 = 3 milesPlus
Each R$ 1 = 2 milesLight
There is no accumulation of milesPromo
There is no accumulation of milesAttention: If you purchased your ticket before 02/28/2019, click here to see the rules for earning miles.
International flights
Each R$ 1 is worth a certain amount of miles. The amount varies according to the tariff:
Premium Economy
200% of accumulated milesPlus
150% of accumulated milesLight
There is no accumulation of milesPromo
There is no accumulation of milesAttention: If you purchased your ticket before 02/28/2019, click here to see the rules for earning miles.
Minimum floors leaving Brazil *
What is retroactive credit?
It is a facility of Smiles so that customers can request miles for flights already carried out. It works like this: if the customer forgot to inform his Smiles number at the time of ticket purchase or check-in, he can request the miles even after his flight. It can be by app, website or phone.
Information is required, such as: full name, locator, reservation number, airline, date of travel and boarding pass. The request deadline is up to 6 months after the trip and the miles are credited to the user's account according to the term of each airline
- Credit card purchases help you travel
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Exchanging points purchased on your card is a simple way to earn Smiles miles and move up the category more easily.
1. Find out if your bank is a partner of the Smiles Program.
2. Consult your card rules and request the transfer to Smiles from the bank.
3. After earning miles, you can exchange them for travel and products
- Smiles Club
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Join the club and receive miles instantly
Choose the payment plan and form that best suits you and start enjoying all the benefits.
With Clube Smiles, you earn miles every month, enjoy the best launch promotions, exclusive discounts on tickets and products at Shopping Smiles, in addition to booking free tickets, buying miles at incredible prices and receiving much more bonus when transferring miles.
Learn More About The Smiles Club
- Shopping Smiles
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Buy products at Shopping Smiles using your credit card and earn more miles
Enjoy, as your purchases can help you move up the category faster.
See Shopping Smiles
- Traveling with partners
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Just add your Smiles number at the time of purchase or check in, when flying with our airline partners and earn redeemable, eligible Smiles miles and segments to move up the category. In addition, it is also possible to redeem tickets to more than 900 destinations worldwide, with our partners.
In what ways can I accrue Smiles miles?
You can earn Smiles miles in the following ways:
- Travels
-
Segments are valid to upgrade category
Only Smiles counts flights flown for you to increase your category, including GOL flights redeemed with miles. The benefit is valid only for GOL flights. For international flights with partners issued by GOL's sales channels, two segments will be counted: the one operated by GOL and the one operated by the partner.
Domestic flights
Each R$ 1 is worth a certain amount of miles. The amount varies according to the tariff:
Max
Each R$ 1 = 3 milesPlus
Each R$ 1 = 2 milesLight
There is no accumulation of milesPromo
There is no accumulation of milesAttention: If you purchased your ticket before 02/28/2019, click here to see the rules for earning miles.
International flights
Each R$ 1 is worth a certain amount of miles. The amount varies according to the tariff:
Premium Economy
200% of accumulated milesPlus
150% of accumulated milesLight
There is no accumulation of milesPromo
There is no accumulation of milesAttention: If you purchased your ticket before 02/28/2019, click here to see the rules for earning miles.
Minimum floors leaving Brazil *
What is retroactive credit?
It is a facility of Smiles so that customers can request miles for flights already carried out. It works like this: if the customer forgot to inform his Smiles number at the time of ticket purchase or check-in, he can request the miles even after his flight. It can be by app, website or phone.
Information is required, such as: full name, locator, reservation number, airline, date of travel and boarding pass. The request deadline is up to 6 months after the trip and the miles are credited to the user's account according to the term of each airline
- Traveling with partners
-
Just add your Smiles number at the time of purchase or check in, when flying with our airline partners and earn redeemable, eligible Smiles miles and segments to move up the category. In addition, it is also possible to redeem tickets to more than 900 destinations worldwide, with our partners.
How can I redeem Smiles miles?
You can make use of your Smiles miles in the following ways:
- Buy ticket
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On the Smiles website, you use the accumulated miles to purchase tickets and travel with several airline partners that are part of our program.
See more - Complementary trip
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Use miles while traveling to buy tickets, rent a car, book your hotel, parking, transportation and more.
See Here How To Complement Your Trip
- Shopping Smiles
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Exchange your miles for products and services, or buy with cash and earn miles at Shopping Smiles.
- Milhas do Bem
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Donate your miles
You can do good and help different social institutions through the Milhas do Bem Program.
The Milhas do Bem Smiles project aims to transform lives supporting social programs that operate in the areas of education, sports, entrepreneurship, management and governance.
For every mile you donate through Shopping Smiles, Smiles donates another one to the same institution.
- Smiles & Money
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Not enough miles to exchange for tickets? Use Smiles & Money.
Collect miles and money when purchasing your ticket. You can use it on the GOL website or on the Smiles website.
- Partners
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You can redeem your Smiles miles flying with our partners
You can use your redeemable miles, exchanging for airline tickets to more than 900 destinations with GOL and Smiles partners.
Smiles
The beginning of the journey
- Miles accrual on all GOL tickets and partner companies.
- Earning miles through points on your credit card.
- Exchange miles for travel, products and other services.
Smiles Prata
On the right track
Category applicable from 10,000 qualifying miles accumulated or 10 segments flown. Enjoy the benefits:
- 25% bonus on mileage accrual on all trips.
- 1 free checked baggage up to 23kg on GOL flights. ¹
- Free flight anticipation within 6 hours of the original trip.
- 3-year validity for redeemable miles.
Attention: The category must be valid when using the benefits, not when purchasing the ticket.
¹ Valid only for Smiles holder, not cumulative with baggage fare benefits
Smiles Ouro
A precious status
Category applicable from 18,000 qualifying miles or 18 segments flown. Enjoy the benefits:
- 2 free checked baggages up to 23 kg each, on GOL flights.¹
- Priority check in.
- Preferential boarding.
- 50% bonus on mileage accrual on all trips.
- Minimum accrual of 500 miles per ticket on GOL flights in Brazil.
- Validity of 4 years for redeemable miles.
- Free seat booking for you and your companions in the same Locator.
- 50% discount on purchases of GOL+ Conforto seats for you and your companions in the same Locator.²
- Free flight anticipation within 6 hours of the original trip.
- Differentiated 24-hour service channel, on 0300 115 7007.
- Access to GOL Premium Lounge at Guarulhos and Galeão airports, in domestic and international areas. One Gold member companion has also 50% off the reception counter price (not necessarily under the same reservation/locator code).
- 25% discount on the fare for access to the VIP Club Room at Brasília International Airport on international flights. Valid also for a companion.³
- 10% discount under the tariff for access to the Quito VIP Room (UIO), also valid for companions. Payment must be made directly at the lounge counter, by credit card or cash. You must identify yourself as a Gold customer presenting your card.⁴
Attention: The category must be valid when using the benefits, not when purchasing the ticket.
¹ Valid only for Smiles holder, not cumulative with baggage fare benefits.
² Subject to availability. The benefit is not valid for group rates and charters.
³ Payment must be made directly at the counter from the lounge, by credit card, debit card or cash. You must identify yourself as a Gold customer presenting your card.
⁴ 10% discount under the tariff for access to the Quito VIP Room (UIO), also valid for companions. Payment must be made directly at the lounge counter, by card credit or cash. You must identify yourself as a Gold customer presenting your card.
Smiles Diamante
The best status
Category applicable from 30,000 qualifying miles or 30 segments flown. Enjoy the benefits:
- One complimentary round trip ticket per year for an accompanying Diamond customer at the same locator. ¹
- Redeem up to 10 national segments per year, for 35,000 miles per segment/passenger, with GOL.
- 3 free checked baggages up to 23 kg each, on GOL flights. ²
- 100% mileage bonus on all your trips.
- 10-year validity for miles accumulated with GOL, partners and transferred from your bank.
- Free booking of common seat for you and your companions in the same Locator.
- Free GOL+ Conforto seats for you and your companions, in the same Locator, subject to availability.³
- Priority check in and preferential boarding for you and a companion.
- Priority in baggage withdrawal.
- Free flight anticipation for any time on the same day as the original trip, including companions in the same locator.
- Differentiated 24-hour service channel, on 0300 115 7007.
- Access to GOL Premium Lounge at Guarulhos and Galeão airports, in domestic and international areas. Benefit also valid for 1 companion (it is not necessary to be in the same locator).
- Free access with the right to a companion on international flights to the VIP lounges of the international airports of Brasilia (BSB), Quito (UIO), Carrasco (MVD), Silvio Pettirossi (ASU), Viru Viru (VVI) and Punta Cana (PUJ).
- Access to international VIP lounges of partner airlines: Air France / KLM in Paris (CDG), Amsterdam (AMS), Aerolíneas Argentinas in Buenos Aires (EZE).
- Reservation of tariffs for 48 hours, 5 free quotas during the year.⁴
Attention: The category must be valid when using the benefits, not when purchasing the ticket.
¹ Valid only for flights operated by GOL within Brazil and South America and only for purchases through GOL's sales channels. The courtesy ticket does not generate accumulation of miles or segments.
² Valid only for Smiles holder, not cumulative with baggage fare benefits.
³ This benefit is not valid for group rates and charters.
⁴ Valid only for reservations made through GOL's sales channels.
Questions about the Smiles program?
If you have any questions about the operation of the program, you can check the frequently asked questions or contact Smiles service.
Smiles Service Center Exclusive for doubts, cancellations, changes or complaints about flights that were issued with miles by the Smile website. |
Smiles and Silver Customers Service from 6am to midnight, daily, except holidays. |
Diamond and Gold Customers 24 hour service, local call cost + taxes. |
Hearing Impaired 24 hour service, local call cost + taxes. |
Smiles Service Center
Exclusive for doubts, cancellations, changes or complaints about flights that were issued with miles by the Smile website.
Smiles and Silver Customers
0300 115 7001
Service from 6am to midnight, daily, except holidays.
Local call cost + taxes.
Diamond and Gold Customers
0300 115 7007
24 hour service, local call cost + taxes.
Hearing Impaired
0300 709 0466
24 hour service, local call cost + taxes.