Onboard service

Passengers may check in online 48 hours before the departure time of the flight. This option is available for all regular flights operated by GOL, except for flights to or from Paramaribo (PBM) or Punta Cana (PUJ). It is also not available to passengers who are not Brazilian citizens.

• Cut-off time for online/mobile check-in:
  • Domestic Flights: 45 minutes before the flight.
  • International Flights: 1 hour 15 minutes before the flight.
• International Flights:
  • For flights to the United States operated by GOL, seats may be assigned, free of charge, within 24 hours before the flight.
  • For flights operated by GOL and Air France-KLM, online check-in is available within 30 hours before the flight
• Identification documents
  • During intelligent check-in, you must enter your identification document number and other required information, such as an emergency contact phone number. The identification document indicated must be valid and in good condition so that you can be identified by GOL and inspection authorities.
  • It is the passenger’s responsibility to provide accurate ID information and to check the vaccination and visa requirements of their country of destination. Should the passenger not present a valid ID, GOL will refuse to serve the passengeruntil a valid ID is provided. Should this result in the passenger missing a flight, any and all expenses resulting from flight changes will be of the sole responsibility of the passenger.
  • Do you have questions about identification documents? Then click here to find additional information on identification documents..
• Baggage check, carry-on and boarding procedures.
  • Checking Baggage:

    If you have baggage to check, please arrive at the airport with a valid photo ID at least:

    • 1 hour before domestic flights or 2 hours before international flights (except for flights departing from Bolivia, which require passengers to arrive at least 3 hours before departure).
  • Carry-on Baggage:

    If you have carry-on baggage only, you may proceed directly to the boarding gate:

    • - Carry-on baggage may weigh up to 10 kg (22 lbs) and may not exceed the following dimensions: 35 x 25 x 55 cm (13 x 9 x 21 in) (length x width x height).
  • It's prohibited to:
    • Transport sharp, pointed, flammable or explosive items. Additionally, for international flights, your carry-on baggage may only contain one clear, sealed bag of liquids and gels, which individually must not be larger than 100ml (3.4 oz).
    • The airport administration may prevent the boarding of any passenger whose carry-on baggage contains prohibited items and/or items classified as dangerous. Should this result in the passenger missing a flight, any and all expenses resulting from flight changes will be of the sole responsibility of the passenger.
    • Do you have any questions or would you like to travel with special items like sports equipment? Click here to find more about how to pack your bags..
  • Boarding:

    After checking his or her baggage (if applicable), the passenger must be present at the boarding gate with a valid photo ID at least:

    • 40 minutosbefore a domestic flight or 1 hour before an international flight. The boarding process will end 15 minutes before takeoff.
    • Click here to check the procedures.
  • Expectant Mothers:

    Expectant mothers may use intelligent check-in, provided they follow certain procedures. Click here to find out more:
    
    Should you need to complete the responsibility declaration form, please click on the link above to speed up the boarding process.

  • Not recommended:
    • Traveling within seven days before or after childbirth.
    • The expectant mother’s medical authorization must be issued no more than a week before boarding and be valid for 30 days, as long as, on the date of her return flight, the gestation period of her pregnancy is the same.
  • Check-in, cancellations and no-shows:
    • If your plans have changed, you may cancel your intelligent check-in up to 40 minutes before domestic flights and up to 1 hour and 10 minutes before international flights.
    • Should a passenger be a no-show for boarding, the passenger will have to pay any and all fees and fare differences, regardless of whether the passenger checked-in or not.
    • Do you have any questions about no-shows? Click here to find out about the procedures.
  • Pets in the passenger cabin:
    • If you would like to travel with a pet, you will be required to follow certain procedures. Click here to learn about the boarding procedures and rules.
    • Should a passenger not follow any of the procedures, GOL will refuse to serve the passenger until the passenger complies with the procedures. Should this result in the passenger missing a flight, any and all expenses resulting from flight changes will be of the sole responsibility of the passenger.
  • Exceptions for intelligent check-in:

    This service is not available to:

    • Unaccompanied minors;
    • Minors on international flights;
    • Passengers transporting pets in the baggage compartment;
    • Charter flights;
    • Flights operated by partner airlines (except Air France-KLM);
    • Passengers who qualify for the following cases of special assistance:
    • Reservations for passengers with a lap child;
    • Passengers who request approval from GOL's medical department via the MEDIF form;
    • FREMEC bearers.