Fly with extra legroom, an exclusive overhead bin, priority check-in, and much more.
Snacks, sandwiches, meals, and beverages to make your trip even more pleasant.
A special class with extra comfort and exclusive benefits for your international flights.
See the fare rules to reschedule to an earlier flight with peace of mind.
An exclusive lounge where you can work or relax prior to boarding.
A free bus shuttle between the airports of Congonhas (CGH) and Guarulhos (GRU), for all GOL passengers.
You can weigh, label and check your baggage yourself by using the GOL kiosk at the airport.
For your peace of mind, you can use your phone to keep tabs on your loved ones while they travel.
Control your trip from the palm of your hand, and give more life to your time.
With our on-board entertainment and Wi-Fi you’ll see how time flies by.
Hold a reservation for 48 hours and take your time deciding about your trip.
Take your pet with you to enjoy an amazing destination.
Would you like to track a flight in real time? Search by flight number of segment.
Stay up to date with all rules for checked baggage and hand luggage.
See the options available for checking in, with step by step instructions.
Would you like change your flight? See the rules for cancelling, rescheduling, and requesting refunds.
Credit card, debit card, bank slip, or a funds transfer? Choose the best payment option for you.
A complete guide with all the benefits of flying with our partner airlines.
All you need to know about accruing and redeeming miles, as well as getting category upgrades.
Would you like to visit a new city before arriving at your final destination?
See all the content GOL has prepared to give you more peace of mind on your travels.
All boarding information for expectant mothers, overweight persons, people with disabilities, the elderly, and sick passengers.
Talk to GOL and ask questions about purchases, flight changes and much more.
Find the nearest GOL store or kiosk.
Check out the answers to questions about purchase, baggage, boarding and more.
We know that you care about the safety and well-being of your loved ones, we have created a special service for minors traveling unaccompanied and for those you love. With Fly Together Accompaniment, these customers will have assistance of our collaborators from the beginning to the end of his trip, so that you can have peace of mind throughout his journey.
Hiring the accompaniment service is mandatory for children and teenagers aged 8 years to uncompleted 16 years old. For Clients over 16 years old, hiring is optional.
The assistance guarantees that Customers with the service will be accompanied at all stages of the trip, including in cases of flight delay. It is under constant supervision by the airport and crew team, but monitoring is not exclusive. When boarding, he is welcomed and taken to the aircraft. On the plane, it is accommodated and is the responsibility of the cabin chief. Arriving at the destination, a member of GOL's Airports team accompanies our Client to a person in charge at the arrival airport.
If you are the father, mother or legal guardian of a minor aged between 08 years to 15 years and 11 months who needs to travel unaccompanied by domestic air, provide the valid documents for boarding. The minor must travel with:
• Authorization of either parent or legal guardian, through public deed or private document with notarized signature. An authorization from the Juvenile Court or a valid passport containing the express authorization for the minor to travel abroad unaccompanied may also be presented (authorization valid also for domestic travel - Resolution 295 CNJ);¹
• Valid personal identification document, such as a passport, Identity Card (RG) or Birth Certificate; ²
• Unaccompanied Minor Travel Authorization Protocol completed in 3 copies.
For Customers over 16 years old, check the valid documentation at: Documents for Traveling by plane
*¹If there is no expiration date on the authorization of the parent/legal guardian, consider two years from the date of issue.
*²The Identity Card and Birth Certificate can be both originals and certified copies.
Children and teenagers from 08 years to 17 years and 11 months can travel unaccompanied to other countries with:
• Valid personal identification document, such as a Passport or Identity Card (only for MERCOSUR countries);
• Authorization in duplicate from both parents or legal guardians, with photo of the child (optional), expiration date³ and notarized signature for authenticity or similarity. A judicial authorization (compulsory in two copies) or a valid passport containing, on the identification page, the authorization for unaccompanied international travel may also be presented;
*³If there is no expiration date on the authorization of the parent/legal guardian, consider two years from the date of issue.
Per segment and per person.
Per segment and per person.
Service available for segments operated exclusively by GOL
Important: GOL does not provide “Acompanhamento Voe Junto” on partner flights. Learn more.
Include the Travel Companion service as you’re purchasing your ticket, and offer your loved one an even more peaceful trip.
If the ticket for the person who is traveling alone has already been purchased, you can still get the Travel Companion service under “My Reservations” and monitor every stage of the trip.
If you prefer, the service can also be hired directly at GOL's service counter at the airport. Take advantage of GOL's easiness and stay calm following the trip of who you love. Check the rules of transportation of passengers with special medical conditions such as recently operated, with physical or intellectual disabilities or in any circumstance that requires accompaniment during the flight.
Check the rules of the unaccompanied minor.
Want to know more or have any questions?
Read the rules carefully and understand everything you need to know about Travel Companion
The service may suffer temporary interruptions due to the signal from the local telephone operator. In this case, the messages of some steps may not be sent, but the follow-up occurs normally.
The Travel Companion is available to customers who have contracted the Accompaniment Service and who are in possession of the locator and access password.
The access password will be delivered to the customer electronically at the moment of activation of the Travel Companion by GOL. It is important to save it as it will not be provided later by the service channels of GOL. This is done to ensure the safety of customer information with Travel Companion active.
In order to receive the information, the customer must install the GOL application and activate the receiving of notifications. Your smartphone must be connected to the internet, notifications may not be delivered if there is a weak connection signal.
The Travel Companion is available until 10 (ten) minutes after completion of the last step in the GOL application, being automatically removed after this time.
In the event of an operational irregularity, cancellation or delay of flights that may impact the client's travel, GOL will contact the responsible person at the time of acceptance to verify the best accommodation to the client. If there is a need for a flight change, the Travel Companion will be automatically restarted in the GOL application, without there being any need to inform the activation data, except for cases involving locator exchange.
Questions and suggestions for the service will be received by the GOL Customer Relationship Center.
This service does not replace passengers who, by legal or medical.
The passenger will receive the wristband at the check-in counter and must wear it throughout the trip, or tracking will not be possible. If the passenger refuses to wear the wristband, they may not purchase the service.
The hiring of this service does not provide any documents required by the Company for the authorization of the shipment.
GOL employees are in charge of accompanying the passenger to the aircraft. During the flight, he is under the responsibility of the chief of cabin. Upon arrival, a member of GOL's airport team receives him and takes him to a responsible person.
If you have purchased Voe Junto but are not going to use it, you can request a refund or credit of the amount paid. The request for this refund must be made before boarding through My reservations or the call center.