You can acquire your checked baggage during your ticket purchase, or after buying your ticket. Check the checked baggage specifications below:  

Each checked baggage corresponds to a single volume of up to 23kg. If this weight is divided in two or more volume, each volume will be charged as additional baggage. 

To learn how to purchase your luggage according to the type of the flight, check the examples below: 

Round trip flights 

If you want check your baggage in the departure and return, you must purchase one baggage for each segment: 
1 baggage hired for departure and 1 baggage hired for return. 

You can also buy more than one baggage for each segment, according to your needs. 

Connecting flights

Baggage purchase is valid from origin to final destination, regardless of the stopover or flight connection. 

Stopover 

In case you possess baggage, you must take it during the stopover and if necessary, hire the service to check it when reboard. 
In other words, the checked baggage service it is optional for each journey. 

If you going to travel with a lap child, up to 2 years of age, you can check one baby stroller and one baby car seat or a baby comfort for the child as extra deductible, free of charge. On domestic flights, if you need to take other items, they will be deducted from the parents' or guardians' baggage allowance. On international flights, you are allowed to only one 10kg carry-on baggage.

Customers with special needs who uses supports items (such as wheelchair, for example) are able to transport them with additional cost. If the client has more than one item, GOL offers an 80% discount on the value charged for excess baggage in cases of transport of technical aid or indispensable medical equipment. Learn more about boarding for people with permanent physical or motor disabilities and temporary reduced mobility.

Regardless of the concept of baggage allowance applied on the flight (weight or piece), GOL accepts a maximum of 5 items per customer. 

For security reasons, baggage that exceeds the excess free of charge will only be accepted on the customer's original flight if there is no weight or space restriction on the aircraft. If the customer wishes, GOL may send the excess baggage on the next available flight, and the customer will be responsible for collecting the baggage at the destination airport. 

For a safer and more practical trip, it is essential to know in advance which is allowed to take or not in your checked baggage. It is also important to know which items need previous authorization by GOL. 

Non-toxic and non-flammable aerosols

Aerosols for sports or household use (excluding toiletries) are allowed in checked baggage only. 
The total quantity of these products carried by each passenger must not exceed 2 kg or 2 L, and the individual quantity of each product must not exceed 500 g or 500 ml. 
The aerosol discharge valves must be protected by a cover or other means that prevent the accidental release of their contents.

Personal hygiene or medicinal items 

You may bring non-radioactive medical or personal care items, including aerosols, as long as: 

• The total net quantity of all referenced items carried by a single passenger (both in carry-on and checked baggage) does not exceed 2 kg or 2 L; 
• The net quantity of any individual item does not exceed 500 g or 500 ml; 
• Aerosol decompression valves are protected by a capsule or other suitable means preventing the involuntary release of their contents. 

In this class we have products as atomizers, perfumes, colognes and medication (which contains alcohol). 

Check more information about personal hygiene or medicinal items transport on the “Carry-on baggage” tab. 

Alcoholic beverages

The transport of beverages in your checked baggage will depend on the alcohol content and the type of flight. Remembering that allowed beverages can only be transported by people over 18 years of age and must be in leakproof, labelled and sealed packages. Otherwise, checking may be denied. 

Up to 23% alcohol content by item

• Domestic and international flight: no quantity restriction; 

From 24 to 27% alcohol content by item 

• Domestic and international flight: each passenger can take up to 5 liters in containers that do not exceed 1 liter; 

Greater than 70% alcohol by volume 

• Totally prohibited in any situation and type of flight. 

Check more information about alcoholic beverages transport on the “Carry-on baggage” tab. 

Non-flammable and non-toxic gas cylinder 

It is allowed to transport small bottles of gaseous carbon dioxide used by passengers to activate mechanical members. Replacement bottles of a similar size can also be transported to ensure adequate supplies for the duration of the trip. 

Important: this item can also be transported in the carry-on baggage.

Insulating packages with liquid nitrogen

Insulating packages containing refrigerated liquid nitrogen fully absorbed in porous material and intended for the transport of non-hazardous products at low temperatures are permitted. 
The design of the package must not allow pressure to build up inside the container or release any amount of liquid nitrogen, regardless of the position of the insulating package. 

 

Important: these items can also be transported in the carry-on baggage. 

Specimens from uninfected animals 

They can be transported in containers containing a small amount of formalin, ethanol, isopropanol or other alcohols. To receive more information about packaging instructions, please contact our Customer Service: 0800 704 0465. 

 

Important: these items can also be transported in the carry-on baggage. 

Led light bulbs

Led light bulbs for personal or domestic use are allowed since they are transported in their respective packaging.  

 

Important: this item can also be transported in the carry-on baggage.

Disposable materials - Restricted only in Fernando de Noronha 

Your checked baggage may take: 

• Plastic bottles with a capacity of less than 500 mL; 

• Disposable plastic products such as straws, cups, plates, cutlery and bags;  

• Styrofoam container packaging for food and beverage packaging; 

• Other disposable products composed of polyethylene, polypropylene and/or similar products. 

 

Important: these items can also be transported in the carry-on baggage.

Hydrocarbon hair curlers

The established limit is one unit per passenger, and provided that the safety cover is well placed on its heating element.

Gas refills are not allowed for these modelers, both as carry-on and checked baggage. 

 

Important: If you prefer, you may take the curler in your carry-on baggage. In this case, however, you must not use the hair curler during the flight under any circumstances. 

Internal combustion engines or electric motor

You can also check internal combustion engines with reservoir since they have never had contact with flammable liquid. In other words, there has to be no fuel left inside the equipment.

Thermometer reading

It is allowed to take a small medical thermometer reading containing mercury, for personal use, since it is packed in protective packaging.

TVs and computers 

Televisions may be checked as baggage on check-in. The items are accepted only in their original packaging or properly packed and identified as “Fragile”. Check some of the rules: 

• Appliances must be LCD, plasma or LED; 

• They must be up to 62 inches, and weight up to 45kg (check local restrictions). 

Televisions with bigger dimensions can be transport only through GOLLOG. 

 

Important: your laptop can only be transported as carry-on baggage.

Food and ice 

All perishable products and food in general need to be accommodated in packaging that is proof against leakage, accidental opening or bad smell. In the case of fish (fish, crustaceans and other seafood), the packages must still be placed inside Styrofoam boxes lined internally and externally with a resistant plastic bag. 

The ice transported must be in gel or be in insulated and airtight plastic bags. If you have any questions, just contact our customer service: 0800 704 0465. 

Check more information about food and ice transport on the “Carry-on Baggage” tab. 

Declared Baggage

You can declare the value attributed to a certain item of your checked baggage if it exceeds the Special Drawing Rights (DES), which are R$5,511.30 at the exchange rate of 03/07/17. For this declaration, you need to download and complete the special baggage value declaration form describing the quantity, item and value. 

Besides that, you must pay a 35% additional fee on the value of the declared items. GOL has the right to check the contents of the bag whenever there is a declared value. 

Items such as cash, checkbooks, bank documents, credit bills, bank or credit cards, contact lenses, photographic equipment, business equipment, computer and software equipment, electronic equipment, fragile items, vital medication, trading papers, documents Personal or commercial items, works of art, items of sentimental or priceless value or other items of similar value are excluded from the declaration and will not be accepted as declared baggage. 

Important: GOL does not accept declared baggage if the customer's travel itinerary contains flights operated by other companies, even in the case of flights sold by GOL but operated by other partner companies.

Wheelchair with lithium-ion batteries

It is allowed exclusively as checked baggage. Main recommendations:

• The battery must not exceed 300 Wh; 
• Additional batteries must respect the limit of one battery up to 300 Wh or two batteries up to 160 Wh each; 
• The battery must be securely attached to the mobility aid, with its terminals protected and circuitry insulated. 

 

 
Important: when possible, the battery should be removed from the mobility aid and placed in the cabin baggage compartment, which is above the seats. 

Wheelchair with spillable batteries  

It is allowed exclusively as checked baggage. The wheelchair - or other motive aid equipped with a spillable battery - must: 

• Be loaded, accommodated, fixed and unloaded in an upright position; 
• Have the battery disconnected, securely attached to the equipment and with its terminals insulated to prevent accidental short circuits. 

 

 
Important: if the wheelchair or driving aid cannot be loaded, accommodated, secured or unloaded in an upright position, the battery must be removed. Unplugged batteries must be transported in strong, hard packaging.

Wheelchair with non-spillable wet batteries

It is allowed exclusively as checked baggage. The wheelchair - or other motor aid equipped with a non-spillable battery - must: 

• Shipped with the battery disconnected and its terminals insulated to avoid accidental short circuits; 
• Be securely attached to the wheelchair or driving aid. 

Non-flammable gas cartridge

With the permission of the air transport operator, the passenger may carry up to two small cylinders of carbon dioxide per person. Cylinders must be placed in a self-inflating life jacket and must have a maximum of two replacement cartridges. 

For other devices, up to four cartridges with a capacity of up to 28 g are allowed. Cartridges must be packaged in such a way that they cannot be accidentally activated. 

 

  
Important: if you prefer, you can transport the gas cartridge in your carry-on baggage.

Home appliances

As long as they are properly packaged, you can send a mixer, coffee maker, microwave and similar appliances. 

 

 
Important: GOL does not take stoves, washing machines or any equivalent item due to their weight and dimensions. In these cases, you can use GOLLOG's services for transportation. Items such as refrigerators and freezers are not allowed on planes, as they contain a type of gas considered dangerous for aircraft.

Small home appliances can be transported as carry-on baggage. Check the rules on the “Carry-on baggage” tab. 

Dry ice (CO2)

The amount of dry ice must not exceed 2.5 kg per passenger when used to pack perishable products or when approved by the carrier. 
Checked baggage must be marked with "dry ice" or "solid carbon dioxide" in addition to indicating the weight of the dry ice. 

Check out more information about transporting dry ice on the "Carry-on Baggage" tab. 

Musical instruments

These instruments can be shipped as long as they are packaged in a suitable, rigid case. In the case of cellos, you can purchase an extra seat to take them in the guest cabin. 

The “berimbau” may not be accepted by the local Airport Administration, so we recommend prior consultation. 

 

  
Important: GOL is not responsible for damage caused to equipment during transport.

Small musical instruments can be transported as carry-on. Check the rules on the "Carry-on Bag" tab. 

Sporting goods 

• Surfboards and stand-up paddles must be shipped exclusively, since they are packed in their own covers; 

• Bowling balls must be checked in and properly packed; 

• Skate is only transported as checked baggage and must be properly protected. If it does not have its own cover, it can be packed with any material that protects it, such as bubble wrap; 

• Bicycle: if it has a rim greater than 20, the bicycle must have its pedals removed or packed in foam. Then, the handlebars must be turned parallel to the frame (or its ends must be wrapped) and the front wheel must be removed and affixed to the frame. The bicycle must be in its own packaging or in its original packaging. Bikes with a rim less than 20 need only be properly packed; 
   

• Ski and snowboard: both poles and boards must be shipped in their own covers; 

• Kayaks cannot be checked, except for the oars. Depending on the measurements, it is only transported by GOLLOG, GOL's cargo division; 

• Diving materials: the oxygen cylinder can only be transported if it is empty and with the valves open. 

Some sporting accessories, such as diving masks and ski goggles, among others, can be transported as hand luggage. Check the rules on the "Carry-on Bag" tab. 

Backpack for avalanche rescue

It is possible to carry only one backpack per person, containing a non-toxic and non-flammable compressed gas cartridge. The backpack must be packed in such a way that it cannot be accidentally activated. Airbags (air bags) inside the backpack must be equipped with pressure relief valves. 

Please contact our Customer Service (0800 704 0465) for more information. 

 

Important: If you prefer, you can transport the backpack in your carry-on baggage.

Munição (cartuchos para armas) 

• Ammunition is permitted in checked baggage in quantities not exceeding 5 kg per passenger for personal use (only division 1.4S, UN 0012 or UN 0014); 
• Ammunition with explosive or incendiary projectiles is not allowed; 
• Quantities of ammunition allowed for more than one person must not be packed in the same volume. 

For more information, contact our Customer Service: 0800 704 0465 

Fragile objects

Fragile objects are accepted as long as they are properly identified and packaged. However, if the product is damaged for any reason, it will not be up to GOL to make the reimbursement. 

 

  
Important: if you prefer, you can transport the fragile objects in your carry-on baggage. 

Dangerous items  

 Explosives, gases, flammable liquids and some types of weapons are prohibited in passenger air transport. Learn more about these and other restrictions on the ANAC website.

Items that produce heat

As per operational policy, GOL does not transport battery-operated items capable of producing extreme heat or that have the potential to cause fire if activated. This is the case with underwater lanterns and welding equipment, for example. 

Products without the power source (batteries or batteries) can be transported. 

Stun guns and other dangerous items

Stun and electroshock weapons (such as tasers, for example) and items containing explosives, compressed gases and lithium batteries with a watt-hour rating greater than 160 Wh are totally prohibited as carry-on, body-worn or checked baggage. 

Disabling Devices

Such as pepper spray, among others, containing irritating or incapacitating substances are prohibited on the body, in checked or carry-on baggage.

Safety equipment 

Such as briefcases, money boxes, money bags, among others, and that incorporate dangerous items as part of this equipment (lithium batteries, pyrotechnic material, etc.).

Camping stove and flammable liquid containers

Such as briefcases, money boxes, money bags, among others, and that incorporate dangerous items as part of this equipment (lithium batteries, pyrotechnic material, etc.).

Biological materials

Biological materials are all elements that contain genetic information or that are classified as self-reproducing, such as patient samples, biological products, infecting substances and pathogens. 

To transport this type of material, contact GOLLOG to make your quotation. Go to the GOLLOG website.

Check all the checked baggage rules in their terms and conditions. 

See terms and conditions 

Advance purchase of the checked baggage allowance is available for customers with reservations on GOL (G3) flights. 
Each passenger may purchase in advance the checked baggage allowance of 23kg per item, not exceeding the limit of 5 item per passenger. 
If a piece of baggage exceeds 23kg, excess baggage will be charged. The total weight of a single bag cannot exceed 45kg for flights within Brazil and 32kg for international flights. 
As checked baggage, 1 baby stroller and 1 comfort baby or 1 baby car seat per lap child is allowed (up to two incomplete years old) as an extra allowance, free of charge. The other items are deducted from the baggage allowance or extra allowance, such as the transport of animals, sporting goods, mortal remains, etc. 
Advance purchase of checked baggage allowance will be available through all GOL sales channels at a promotional price. At the Airports Company counter, the purchase of the checked baggage allowance will be made available for a non-discounted price. 
The purchase of checked baggage allowance is an optional service and accessory to the transport of passengers. 
In case of rebooking the flight at the passenger's discretion, it will be possible to use the same checked baggage allowance purchased. If the passenger changes his domestic to international section (or vice-versa), he must check if there is a variation in the values ​​of the checked baggage allowance.
If you have purchased an additional checked baggage allowance but are not going to use it, you can request a refund or credit of the amount paid. The request for this refund must be made before boarding through My Reservations or the call center.
There is no mileage accrual for the purchase of this product. 
In case of flight rescheduling (accommodation) by the Company, the Company is responsible for offering the same allowances purchased on the initial flight on the new flight. 
Baggage purchased in advance is individual and cannot be transferred to another passenger. 

All Smiles customers are entitled to one carry-on bag weighing up to 10 kg (22 lbs) and one personal item.

Diamond, Gold and Silver members and Smiles Infinite and Platinum cardholders have exclusive benefits.

If you issued your ticket using Smiles miles and need to take more baggage with you, be advised that there are two ways to pay your baggage fees in advance. The first is online, at the Smiles website, where you can pay using miles or cash. The second is through GOL's self-service channels (website, app and kiosks) while you are checking in. The kiosks only accept payment by credit card; other forms of payment are not accepted.

If you pay your extra baggage fees using one of the channels and payment methods described above, you will receive a discount.

Please note: customers who pay their baggage fees at the airport's check-in counter will pay full price.

Go to the Smiles website

The checked baggage benefits pertaining to your fare type, your Smiles class and your Smiles credit card are not cumulative. But don't worry. You will always receive the benefit that gives you the most. 

Example 1 (domestic flights): If you purchased a Plus fare and are a Smiles Silver member, you can check your 1st bag free of charge. If you would like to check an additional bag, you will be charged a  USD 35 fee for the 2nd bag, if the fee is paid in advance.

Example 2: If you purchased a Premium Economy fare and have a Smiles Infinite credit card, you can check your 1st and 2nd bags free of charge, as per the terms of the Premium Economy fare. If you would like to check an additional bag, you will be charged a USD 50 fee for the 3rd bag, if paid in advance.

Check all the checked baggage rules in their terms and conditions. 

See terms and conditions 

Advance purchase of the checked baggage allowance is available for customers with reservations on GOL (G3) flights. 

Each passenger may purchase in advance the checked baggage allowance of 23kg per item, not exceeding the limit of 5 item per passenger. 

If a piece of baggage exceeds 23kg, excess baggage will be charged. The total weight of a single bag cannot exceed 45kg for flights within Brazil and 32kg for international flights. 

As checked baggage, 1 baby stroller and 1 comfort baby or 1 baby car seat per lap child is allowed (up to two incomplete years old) as an extra allowance, free of charge. The other items are deducted from the baggage allowance or extra allowance, such as the transport of animals, sporting goods, mortal remains, etc. 

Advance purchase of checked baggage allowance will be available through all GOL sales channels at a promotional price. At the Airports Company counter, the purchase of the checked baggage allowance will be made available for a non-discounted price. 

The purchase of checked baggage allowance is an optional service and accessory to the transport of passengers. 

In case of rebooking the flight at the passenger's discretion, it will be possible to use the same checked baggage allowance purchased. If the passenger changes his domestic to international section (or vice-versa), he must check if there is a variation in the values ​​of the checked baggage allowance. 

If you have purchased an additional checked baggage allowance but are not going to use it, you can request a refund or credit of the amount paid. The request for this refund must be made before boarding through My Reservations or the call center.

There is no mileage accrual for the purchase of this product. 

In case of flight rescheduling (accommodation) by the Company, the Company is responsible for offering the same allowances purchased on the initial flight on the new flight. 

Baggage purchased in advance is individual and cannot be transferred to another passenger. 

Should your checked bag weigh more than 23 kg (51 lbs), you will be charged na excess baggage fee of USD 10 per extra kg for domestic and USD 15 per extra kg for international flights. Bags may not exceed 45 kg (99 lbs) on domestic flights and 32 kg (71 lbs) on international flights. To learn about the baggage weight limits for international flights operated by GOL partner airlines, please click here and check the baggage rules for the airline that is operating your flight.

Each passenger can pay for up to 200 kg (441 lbs) of excess baggage. Passengers traveling with total baggage in excess of this limit will need to check their items as cargo with GOLLOG.

When passengers travel with GOL partner airlines the baggage rules of the partner airline will apply, regardless of whether the ticket was purchased through a GOL sales channel or issued using Smiles miles. Should the passenger exceed the baggage weight limit set forth by the partner airline, a fee will be charged according to the baggage rules of the partner airline.

If the reservation/locator code contains a segment operated by GOL, a baggage fee will not be charged and the baggage rules of the partner airlines will apply. The same rule applies for multiple segment flights when one of the segments is operated by a partner airline.

See the rules of the partner airlines

Some unforeseen events during the transportation of baggage may cause delays.
When this happens, our team will take prompt measures to locate and return the baggage as quickly as possible.

Delayed baggage claim

If you did not receive your baggage at baggage claim, please go to a GOL Baggage Service counter in the arrivals area and fill out a Property Irregularity Report (PIR).

A lost baggage claim number will be provided or sent via a text message once a claim is filed. Keep this number handy so you can track your baggage.

Baggage search deadlines

If your baggage is not located within 7 (seven) days for domestic flights or 21 (twenty one) days for international flights, starting on the day the Property Irregularity Report is filed, our Compensation Center will contact you to proceed with the final compensation.

Tracking your baggage

Enter your lost baggage claim number and your first or last name. Make sure your personal and contact information are correct. If necessary, make changes to this information by clicking "Edit" or, if you need to request additional information, send a message at "Contact your airline.".

Track Baggage

If you receive your baggage damaged and/or you suspect there are missing items, please contact a Baggage Service employee to file a complaint preferably before leaving the arrivals area.

Please be advised that normal wear and tear may result in damages such as scratches, dents, missing zippers or damaged locks, baggage logos and rivets and can occur despite careful handling by GOL. In these cases, we cannot arrange for the repair or replacement of the damaged items, given that this type of damage does not compromise the usability of the baggage.

Damaged baggage claim

If you are still at the airport:

Please go to a GOL Baggage Service counter to report the damage and file a Property Irregularity Report. All of the information about how we are going to proceed to resolve the issue will be conveyed by one of our employees at the airport.

If you have left the airport:

You have up to 7 (seven) days (starting on the day you receive your baggage) to file a Property Irregularity Report. In order to file a Property Irregularity Report, you must go to a GOL Baggage Service counter at the nearest airport and bring the damaged baggage and the checked baggage receipt.

Missing item claim

If you are still at the airport:

Go to a GOL Baggage Service counter if you suspect an item in your baggage is missing and file a Property Irregularity Report. All of the information about how we are going to proceed to resolve the issue will be conveyed by one of our employees at the airport.

If you have left the airport:

If you suspect items are missing from your baggage only after you have left the airport, please go to a GOL Baggage Service counter within 7 (seven) days of receiving your baggage.

Items like cash, documents, jewelry, electronic equipment and fragile objects must be transported as carry-on baggage. We are not liable for the loss of or damage to these objects.

Below are some tips on the best way to pack your bags:

• The identification tag attached to your baggage during check-in may be lost while the bag is in transit to the aircraft. Therefore, personalized baggage tags can speed up the recovery of lost baggage. On the outside of the baggage, place a personalized tag with your last name, telephone number and email address and, on the inside of the bag, place a card or piece of paper with this same information.

• Before checking your baggage, remove all tags from previous flights.

• Personalize your baggage with ribbons, stickers or any other accessory that will make it easier for you to identify it on the baggage carousel.

• Make sure the size of your baggage meets your needs and check that it is properly closed. Over-stuffed baggage could burst open during transit.

• Transport valuable, fragile and indispensable objects like keys, documents, jewelry, cash, medication and prescriptions in your carry-on baggage.

• Check whether your items can be transported in the passenger cabin or in the cargo hold.

• Take pictures of your checked baggage before travelling.