Fly with extra legroom, an exclusive overhead bin, priority check-in, and much more.
Snacks, sandwiches, meals, and beverages to make your trip even more pleasant.
A special class with extra comfort and exclusive benefits for your international flights.
See the fare rules to reschedule to an earlier flight with peace of mind.
An exclusive lounge where you can work or relax prior to boarding.
A free bus shuttle between the airports of Congonhas (CGH) and Guarulhos (GRU), for all GOL passengers.
You can weigh, label and check your baggage yourself by using the GOL kiosk at the airport.
For your peace of mind, you can use your phone to keep tabs on your loved ones while they travel.
Control your trip from the palm of your hand, and give more life to your time.
With our on-board entertainment and Wi-Fi you’ll see how time flies by.
Hold a reservation for 48 hours and take your time deciding about your trip.
Take your pet with you to enjoy an amazing destination.
Would you like to track a flight in real time? Search by flight number of segment.
Stay up to date with all rules for checked baggage and hand luggage.
See the options available for checking in, with step by step instructions.
Would you like change your flight? See the rules for cancelling, rescheduling, and requesting refunds.
Credit card, debit card, bank slip, or a funds transfer? Choose the best payment option for you.
A complete guide with all the benefits of flying with our partner airlines.
All you need to know about accruing and redeeming miles, as well as getting category upgrades.
Would you like to visit a new city before arriving at your final destination?
See all the content GOL has prepared to give you more peace of mind on your travels.
All boarding information for expectant mothers, overweight persons, people with disabilities, the elderly, and sick passengers.
Talk to GOL and ask questions about purchases, flight changes and much more.
Find the nearest GOL store or kiosk.
Check out the answers to questions about purchase, baggage, boarding and more.
To make the most of your trip, it's important to know how many bags you can take and what items are allowed and prohibited on an airplane. To learn everything you need to know about your baggage, select one of the tabs below. To purchase your checked baggage on GOL flights, click here:
PURCHASE BAGGAGE
Here's everything you need to know about flying with carry-on baggage.
Standard carry-on baggage Carry-on baggage must be placed in the overhead compartments. It is therefore important to respect the dimensions and weights allowed: 35 cm wide, 55 cm high and 25 cm deep, including wheels. If the baggage does not meet the established standards, the customer will be charged an excess baggage fee.
Personal Items Personal items such as a backpack, purse, eco-bag, laptop bag, airport shopping bag and camera/electronic case may be placed under the seat in front of you. The maximum dimensions for personal items are 35 cm wide, 45 cm high and 20 cm deep.
Bag and backpack labels You can have your personal items tagged at check-in or at the boarding gate. This will help keep your flight organized and on time.
Standard carry-on baggage: in the overhead bins. Depending on the aircraft, bags may be placed vertically or horizontally.
Personal items: should be placed under the seat in front of you.
If you have any questions, don't hesitate to ask one of our Flight Attendants for assistance.
To avoid bigger problems when travelling, it is essential to know in advance which is allowed to take or not in your carry-on baggage. It is also important to know which items need previous authorization by GOL.
You may bring non-radioactive medical or personal care items, including aerosols, as long as:
In this class we have products as atomizers, perfumes, colognes and medication (which contains alcohol).
Important: those items can also be transported in the checked baggage.
Extra batteries for portable electronic devices (batteries, lithium metal or lithium-ion batteries) must be carried in carry-on baggage only. Power sources (such as the power bank) are also considered to be spare batteries.
You can take a maximum of two extra batteries, which must be individually protected to prevent short circuits. Other important recommendations:
Important: Lithium -ion batteries between 100 and 160 Wh, or lithium metal between 2 and 8 g (for exclusive use in portable medical electronic devices), can only be transported with authorization from GOL and only in carry-on baggage. The transportation is totally prohibited with items which exceed the limits specified above.
The transport of beverages in your carry-on baggage will depend on the alcohol content and the type of flight. Remembering that allowed beverages can only be transported by people over 18 years of age and must be in leakproof, labelled and sealed packages. Otherwise, checking may be denied.
Up to 23% alcohol content by item
From 24 to 27% alcohol content by item
Greater than 70% alcohol by volume
Check more information about transporting alcoholic beverages on the "Checked baggage" tab.
Battery-powered E-Cigarettes and personal vaporizers can be carried in carry-on baggage. Items must be individually secured to prevent accidental activation and cannot be recharged on board the aircraft.
It is allowed to transport small bottles of gaseous carbon dioxide used by passengers to activate mechanical members. Replacement bottles of a similar size can also be transported to ensure adequate supplies for the duration of the trip.
Important: this item can also be transported in the checked baggage.
In your carry-on baggage, portable electronic devices for personal use can be carried (wristwatches, calculators, cameras, cell phones, laptop computers, video cameras, among others) as long as their batteries do not exceed:
Smart bags must be transported exclusively as carry-on baggage. The exception is if the battery is removable. In this case, you can remove it to store it in the cabin with you and check only the suitcase.
Important: under no circumstances will smart bags with batteries of more than 100 Wh be accepted. Lithium batteries used in this type of bag can short circuit and cause a fire that is difficult to control by the aircraft's fire extinguisher system.
Insulating packages containing refrigerated liquid nitrogen fully absorbed in porous material and intended for the transport of non-hazardous products at low temperatures are permitted. The design of the package must not allow pressure to build up inside the container or release any amount of liquid nitrogen, regardless of the position of the insulating package.
They can be transported in containers containing a small amount of formalin, ethanol, isopropanol or other alcohols. To receive more information about packaging instructions, please contact our Customer Service: 0800 704 0465.
Led light bulbs for personal or domestic use are allowed since they are transported in their respective packaging.
Your carry-on baggage may take:
You may transport medication in your carry-on baggage, as long as they are properly accompanied by a medical prescription. We recommend that you ask your doctor for an additional prescription and, if necessary, provide one in the language of the destination country. It is also good to have your doctor's report handy to present to airport security authorities.
Another important point is that some medications, such as insulin, need proper transport. Therefore, please contact the manufacturer to find out about the correct packing during the trip. It is essential to know that GOL accepts a maximum of 2.5 kg of dry ice to store medicines (carry-on or checked baggage).
Important: passengers with some acute illnesses need prior authorization from the GOL medical team to travel. Check all transport regulations in the “Person with health problems” area.
The established limit is one unit per passenger, and provided that the safety cover is well placed on its heating element.
The hair curler cannot be used during the flight in any situation. Gas refills are also prohibited for these modelers, both for carry-on and checked baggage.
Important: if you prefer, you can transport the curler in your checked baggage.
Purchase Your Baggage
BUY NOW
You can acquire your checked baggage during your ticket purchase, or after buying your ticket. Check the checked baggage specifications below:
Each checked baggage corresponds to a single volume of up to 23kg. If this weight is divided in two or more volume, each volume will be charged as additional baggage.
Some of the fare offers free of charge checked baggage. Check all the details in the chart below:
Important: If you already bought your ticket and need to take more baggage, you can purchase them in advance on “My reservations” or during check-in. Clients who bought tickets on other websites or travelling agencies that do not belong to GOL, must access “My reservations” using the locator and surname.
Non-Smiles Class 1st and 2nd free baggage
Smiles Class 1st and 2nd free baggage
Silver Class 1st and 2nd free baggage
Gold Class 1st and 2nd free baggage
Diamond Class 1st and 2nd 3rd free baggage
Non-Smiles Class No free baggage
Smiles Class 1st free baggage
Silver Class 1st free baggage
Smiles Class No free baggage
You can purchase your checked baggage on our digital channels (website, app and airport totem) and also directly at the check-in desk. The prices may vary, that is why you need to prepare yourself to buy your luggage in advance.
Attention: services purchased in international destinations with excess baggage allowance have different prices.
+48h
take off
- 48h
-48h
*Convertido a moneda local
Note: values referring to the service purchased in Others for national or international destinations.
DOMESTIC
+48 take offf
-48 take off
SOUTH AMERICA
+48 take off
-48h take off
EUA AND PUJ
+48h take off
CHECKED BAGGAGE (UP TO 23KG) 1º Baggage (Light and Promo rate) USD 53 2ª Baggage USD 95 3ª a 5ª Baggage each USD 136 Excess (Kg) USD 15
CHECKED BAGGAGE (UP TO 23KG) 1º Baggage (Light and Promo rate) USD 88 2ª Baggage USD 136 3ª a 5ª Baggage each USD 157 Excess (Kg) USD 15
To learn how to purchase your luggage according to the type of the flight, check the examples below:
If you want check your baggage in the departure and return, you must purchase one baggage for each segment: 1 baggage hired for departure and 1 baggage hired for return.
You can also buy more than one baggage for each segment, according to your needs.
Baggage purchase is valid from origin to final destination, regardless of the stopover or flight connection.
In case you possess baggage, you must take it during the stopover and if necessary, hire the service to check it when reboard. In other words, the checked baggage service it is optional for each journey.
If you going to travel with a lap child, up to 2 years of age, you can check one baby stroller and one baby car seat or a baby comfort for the child as extra deductible, free of charge. On domestic flights, if you need to take other items, they will be deducted from the parents' or guardians' baggage allowance. On international flights, you are allowed to only one 10kg carry-on baggage.
Customers with special needs who uses supports items (such as wheelchair, for example) are able to transport them with additional cost. If the client has more than one item, GOL offers an 80% discount on the value charged for excess baggage in cases of transport of technical aid or indispensable medical equipment. Learn more about boarding for people with permanent physical or motor disabilities and temporary reduced mobility.
Regardless of the concept of baggage allowance applied on the flight (weight or piece), GOL accepts a maximum of 5 items per customer.
For security reasons, baggage that exceeds the excess free of charge will only be accepted on the customer's original flight if there is no weight or space restriction on the aircraft. If the customer wishes, GOL may send the excess baggage on the next available flight, and the customer will be responsible for collecting the baggage at the destination airport.
For a safer and more practical trip, it is essential to know in advance which is allowed to take or not in your checked baggage. It is also important to know which items need previous authorization by GOL.
Aerosols for sports or household use (excluding toiletries) are allowed in checked baggage only. The total quantity of these products carried by each passenger must not exceed 2 kg or 2 L, and the individual quantity of each product must not exceed 500 g or 500 ml. The aerosol discharge valves must be protected by a cover or other means that prevent the accidental release of their contents.
Check more information about personal hygiene or medicinal items transport on the “Carry-on baggage” tab.
The transport of beverages in your checked baggage will depend on the alcohol content and the type of flight. Remembering that allowed beverages can only be transported by people over 18 years of age and must be in leakproof, labelled and sealed packages. Otherwise, checking may be denied.
Check more information about alcoholic beverages transport on the “Carry-on baggage” tab.
Important: this item can also be transported in the carry-on baggage.
Important: these items can also be transported in the carry-on baggage.
Your checked baggage may take:
Plastic bottles with a capacity of less than 500 mL;
Disposable plastic products such as straws, cups, plates, cutlery and bags;
Styrofoam container packaging for food and beverage packaging;
Other disposable products composed of polyethylene, polypropylene and/or similar products.
Gas refills are not allowed for these modelers, both as carry-on and checked baggage.
Important: If you prefer, you may take the curler in your carry-on baggage. In this case, however, you must not use the hair curler during the flight under any circumstances.
You can also check internal combustion engines with reservoir since they have never had contact with flammable liquid. In other words, there has to be no fuel left inside the equipment.
It is allowed to take a small medical thermometer reading containing mercury, for personal use, since it is packed in protective packaging.
Televisions may be checked as baggage on check-in. The items are accepted only in their original packaging or properly packed and identified as “Fragile”. Check some of the rules:
Appliances must be LCD, plasma or LED;
They must be up to 62 inches, and weight up to 45kg (check local restrictions).
Televisions with bigger dimensions can be transport only through GOLLOG.
Important: your laptop can only be transported as carry-on baggage.
All perishable products and food in general need to be accommodated in packaging that is proof against leakage, accidental opening or bad smell. In the case of fish (fish, crustaceans and other seafood), the packages must still be placed inside Styrofoam boxes lined internally and externally with a resistant plastic bag.
The ice transported must be in gel or be in insulated and airtight plastic bags. If you have any questions, just contact our customer service: 0800 704 0465.
Check more information about food and ice transport on the “Carry-on Baggage” tab.
You can declare the value attributed to a certain item of your checked baggage if it exceeds the Special Drawing Rights (DES), which are R$5,511.30 at the exchange rate of 03/07/17. For this declaration, you need to download and complete the special baggage value declaration form describing the quantity, item and value.
Besides that, you must pay a 35% additional fee on the value of the declared items. GOL has the right to check the contents of the bag whenever there is a declared value.
Items such as cash, checkbooks, bank documents, credit bills, bank or credit cards, contact lenses, photographic equipment, business equipment, computer and software equipment, electronic equipment, fragile items, vital medication, trading papers, documents Personal or commercial items, works of art, items of sentimental or priceless value or other items of similar value are excluded from the declaration and will not be accepted as declared baggage.
Important: GOL does not accept declared baggage if the customer's travel itinerary contains flights operated by other companies, even in the case of flights sold by GOL but operated by other partner companies.
It is allowed exclusively as checked baggage. Main recommendations:
Important: when possible, the battery should be removed from the mobility aid and placed in the cabin baggage compartment, which is above the seats.
It is allowed exclusively as checked baggage. The wheelchair - or other motive aid equipped with a spillable battery - must:
Important: if the wheelchair or driving aid cannot be loaded, accommodated, secured or unloaded in an upright position, the battery must be removed. Unplugged batteries must be transported in strong, hard packaging.
It is allowed exclusively as checked baggage. The wheelchair - or other motor aid equipped with a non-spillable battery - must:
With the permission of the air transport operator, the passenger may carry up to two small cylinders of carbon dioxide per person. Cylinders must be placed in a self-inflating life jacket and must have a maximum of two replacement cartridges.
For other devices, up to four cartridges with a capacity of up to 28 g are allowed. Cartridges must be packaged in such a way that they cannot be accidentally activated.
Important: if you prefer, you can transport the gas cartridge in your carry-on baggage.
As long as they are properly packaged, you can send a mixer, coffee maker, microwave and similar appliances.
Important: GOL does not take stoves, washing machines or any equivalent item due to their weight and dimensions. In these cases, you can use GOLLOG's services for transportation. Items such as refrigerators and freezers are not allowed on planes, as they contain a type of gas considered dangerous for aircraft.
Small home appliances can be transported as carry-on baggage. Check the rules on the “Carry-on baggage” tab.
The amount of dry ice must not exceed 2.5 kg per passenger when used to pack perishable products or when approved by the carrier. Checked baggage must be marked with "dry ice" or "solid carbon dioxide" in addition to indicating the weight of the dry ice.
Check out more information about transporting dry ice on the "Carry-on Baggage" tab.
These instruments can be shipped as long as they are packaged in a suitable, rigid case. In the case of cellos, you can purchase an extra seat to take them in the guest cabin.
The “berimbau” may not be accepted by the local Airport Administration, so we recommend prior consultation.
Important: GOL is not responsible for damage caused to equipment during transport.
Small musical instruments can be transported as carry-on. Check the rules on the "Carry-on Bag" tab.
Surfboards and stand-up paddles must be shipped exclusively, since they are packed in their own covers;
Bowling balls must be checked in and properly packed;
Skate is only transported as checked baggage and must be properly protected. If it does not have its own cover, it can be packed with any material that protects it, such as bubble wrap;
Ski and snowboard: both poles and boards must be shipped in their own covers;
Kayaks cannot be checked, except for the oars. Depending on the measurements, it is only transported by GOLLOG, GOL's cargo division;
Diving materials: the oxygen cylinder can only be transported if it is empty and with the valves open.
Some sporting accessories, such as diving masks and ski goggles, among others, can be transported as hand luggage. Check the rules on the "Carry-on Bag" tab.
It is possible to carry only one backpack per person, containing a non-toxic and non-flammable compressed gas cartridge. The backpack must be packed in such a way that it cannot be accidentally activated. Airbags (air bags) inside the backpack must be equipped with pressure relief valves.
Please contact our Customer Service (0800 704 0465) for more information.
Important: If you prefer, you can transport the backpack in your carry-on baggage.
For more information, contact our Customer Service: 0800 704 0465
Fragile objects are accepted as long as they are properly identified and packaged. However, if the product is damaged for any reason, it will not be up to GOL to make the reimbursement.
Important: if you prefer, you can transport the fragile objects in your carry-on baggage.
Explosives, gases, flammable liquids and some types of weapons are prohibited in passenger air transport. Learn more about these and other restrictions on the ANAC website.
As per operational policy, GOL does not transport battery-operated items capable of producing extreme heat or that have the potential to cause fire if activated. This is the case with underwater lanterns and welding equipment, for example.
Products without the power source (batteries or batteries) can be transported.
Stun and electroshock weapons (such as tasers, for example) and items containing explosives, compressed gases and lithium batteries with a watt-hour rating greater than 160 Wh are totally prohibited as carry-on, body-worn or checked baggage.
Such as pepper spray, among others, containing irritating or incapacitating substances are prohibited on the body, in checked or carry-on baggage.
Such as briefcases, money boxes, money bags, among others, and that incorporate dangerous items as part of this equipment (lithium batteries, pyrotechnic material, etc.).
Biological materials are all elements that contain genetic information or that are classified as self-reproducing, such as patient samples, biological products, infecting substances and pathogens.
To transport this type of material, contact GOLLOG to make your quotation. Go to the GOLLOG website.
Advance purchase of the checked baggage allowance is available for customers with reservations on GOL (G3) flights. Each passenger may purchase in advance the checked baggage allowance of 23kg per item, not exceeding the limit of 5 item per passenger. If a piece of baggage exceeds 23kg, excess baggage will be charged. The total weight of a single bag cannot exceed 45kg for flights within Brazil and 32kg for international flights. As checked baggage, 1 baby stroller and 1 comfort baby or 1 baby car seat per lap child is allowed (up to two incomplete years old) as an extra allowance, free of charge. The other items are deducted from the baggage allowance or extra allowance, such as the transport of animals, sporting goods, mortal remains, etc. Advance purchase of checked baggage allowance will be available through all GOL sales channels at a promotional price. At the Airports Company counter, the purchase of the checked baggage allowance will be made available for a non-discounted price. The purchase of checked baggage allowance is an optional service and accessory to the transport of passengers. In case of rebooking the flight at the passenger's discretion, it will be possible to use the same checked baggage allowance purchased. If the passenger changes his domestic to international section (or vice-versa), he must check if there is a variation in the values of the checked baggage allowance. If you have purchased an additional checked baggage allowance but are not going to use it, you can request a refund or credit of the amount paid. The request for this refund must be made before boarding through My Reservations or the call center. There is no mileage accrual for the purchase of this product. In case of flight rescheduling (accommodation) by the Company, the Company is responsible for offering the same allowances purchased on the initial flight on the new flight. Baggage purchased in advance is individual and cannot be transferred to another passenger.
This service allows you to weigh and tag your bags on domestic flights. Then simply go to the Express Baggage drop-off kiosk and board.
1 At the self-service totem, select the "Check-in" option and enter your reservation code, CPF or Smiles number to start the process. If you have already checked in, select "Check Baggage" and enter your Locator Number.
2 Before completing check-in, the system will ask if you want to check your baggage. Click "Yes" and place your bag on the scale. Wait for it to be weighed. If you have already checked in, the system will prompt you to weigh your bag immediately.
3 If the fare you purchased already includes baggage allowance, there will be no additional charge! Finish the weighing process and if you have more baggage, repeat the process.
4 If there is excess baggage, the system will inform you of the amount to be paid and the credit card brands accepted. Enter your card information and wait for payment confirmation. For Smiles Diamond, Gold and Silver members, the system already takes into account the additional baggage allowance to which they are entitled.
5 Wait for the tags to be printed and attached to the bag. Remove the paper from the tag following the instructions printed on the tag, pulling from the bottom to the top, making sure the protection is completely removed.
6 Position the tag on the handle of your bag, preferably on the top, and affix it.
7 Remove one of the three stickers from the tag and affix it to an easy-to-stick surface on your bag, such as plastic or leather, avoiding fabric.
Important: Keep the printed receipt with the tag as this is your proof of checked baggage.
8 Go to the Express Baggage counter and give your bag to the GOL agent.
For a more hands-on experience, check your baggage yourself using the Express Baggage machines at Guarulhos (GRU) and Galeão (GIG) airports.
Our machines are super-intuitive and you have a step-by-step guide to the whole process, making it faster and easier to check in your luggage.
Where to find the service:
Guarulhos (GRU): Terminal 2, positions BO1, BO2, B03 and B04.
Galeão (GlG): Check-in D, at gates D03, D04, DO5 and D06.
All Smiles customers are entitled to one carry-on bag weighing up to 10 kg (22 lbs) and one personal item.
Diamond, Gold and Silver members and Smiles Infinite and Platinum cardholders have exclusive benefits.
In order to claim the free checked baggage benefit, you must present the actual valid credit card at the GOL check-in counter, not just the credit card information.
If you issued your ticket using Smiles miles and need to take more baggage with you, be advised that there are two ways to pay your baggage fees in advance. The first is online, at the Smiles website, where you can pay using miles or cash. The second is through GOL's self-service channels (website, app and kiosks) while you are checking in. The kiosks only accept payment by credit card; other forms of payment are not accepted.
If you pay your extra baggage fees using one of the channels and payment methods described above, you will receive a discount.
Please note: customers who pay their baggage fees at the airport's check-in counter will pay full price.
Go to the Smiles website
The checked baggage benefits pertaining to your fare type, your Smiles class and your Smiles credit card are not cumulative. But don't worry. You will always receive the benefit that gives you the most.
Example 1 (domestic flights): If you purchased a Plus fare and are a Smiles Silver member, you can check your 1st bag free of charge. If you would like to check an additional bag, you will be charged a R$ 129,00 fee for the 2nd bag, if the fee is paid in advance.
Example 2: If you purchased a Premium Economy fare and have a Smiles Infinite credit card, you can check your 1st and 2nd bags free of charge, as per the terms of the Premium Economy fare. If you would like to check an additional bag, you will be charged a R$ 350,00 fee for the 3rd bag, if paid in advance.
Check all the checked baggage rules in their terms and conditions.
Advance purchase of the checked baggage allowance is available for customers with reservations on GOL (G3) flights.
Each passenger may purchase in advance the checked baggage allowance of 23kg per item, not exceeding the limit of 5 item per passenger.
If a piece of baggage exceeds 23kg, excess baggage will be charged. The total weight of a single bag cannot exceed 45kg for flights within Brazil and 32kg for international flights.
As checked baggage, 1 baby stroller and 1 comfort baby or 1 baby car seat per lap child is allowed (up to two incomplete years old) as an extra allowance, free of charge. The other items are deducted from the baggage allowance or extra allowance, such as the transport of animals, sporting goods, mortal remains, etc.
Advance purchase of checked baggage allowance will be available through all GOL sales channels at a promotional price. At the Airports Company counter, the purchase of the checked baggage allowance will be made available for a non-discounted price.
The purchase of checked baggage allowance is an optional service and accessory to the transport of passengers.
In case of rebooking the flight at the passenger's discretion, it will be possible to use the same checked baggage allowance purchased. If the passenger changes his domestic to international section (or vice-versa), he must check if there is a variation in the values of the checked baggage allowance.
If you have purchased an additional checked baggage allowance but are not going to use it, you can request a refund or credit of the amount paid. The request for this refund must be made before boarding through My Reservations or the call center.
There is no mileage accrual for the purchase of this product.
In case of flight rescheduling (accommodation) by the Company, the Company is responsible for offering the same allowances purchased on the initial flight on the new flight.
Baggage purchased in advance is individual and cannot be transferred to another passenger.
Should your checked bag weigh more than 23 kg (51 lbs), you will be charged na excess baggage fee of USD 10 per extra kg for domestic and USD 15 per extra kg for international flights. Bags may not exceed 45 kg (99 lbs) on domestic flights and 32 kg (71 lbs) on international flights. To learn about the baggage weight limits for international flights operated by GOL partner airlines, please click here and check the baggage rules for the airline that is operating your flight.
Each passenger can pay for up to 200 kg (441 lbs) of excess baggage. Passengers traveling with total baggage in excess of this limit will need to check their items as cargo with GOLLOG.
When passengers travel with GOL partner airlines the baggage rules of the partner airline will apply, regardless of whether the ticket was purchased through a GOL sales channel or issued using Smiles miles. Should the passenger exceed the baggage weight limit set forth by the partner airline, a fee will be charged according to the baggage rules of the partner airline.
If the reservation/locator code contains a segment operated by GOL, a baggage fee will not be charged and the baggage rules of the partner airlines will apply. The same rule applies for multiple segment flights when one of the segments is operated by a partner airline.
See the rules of the partner airlines
Some unforeseen events during the transportation of baggage may cause delays. When this happens, our team will take prompt measures to locate and return the baggage as quickly as possible.
If you did not receive your baggage at baggage claim, please go to a GOL Baggage Service counter in the arrivals area and fill out a Property Irregularity Report (PIR).
A lost baggage claim number will be provided or sent via a text message once a claim is filed. Keep this number handy so you can track your baggage.
If your baggage is not located within 7 (seven) days for domestic flights or 21 (twenty one) days for international flights, starting on the day the Property Irregularity Report is filed, our Compensation Center will contact you to proceed with the final compensation.
Enter your lost baggage claim number and your first or last name. Make sure your personal and contact information are correct. If necessary, make changes to this information by clicking "Edit" or, if you need to request additional information, send a message at "Contact your airline.".
Track Baggage
If you receive your baggage damaged and/or you suspect there are missing items, please contact a Baggage Service employee to file a complaint preferably before leaving the arrivals area.
Please be advised that normal wear and tear may result in damages such as scratches, dents, missing zippers or damaged locks, baggage logos and rivets and can occur despite careful handling by GOL. In these cases, we cannot arrange for the repair or replacement of the damaged items, given that this type of damage does not compromise the usability of the baggage.
Please go to a GOL Baggage Service counter to report the damage and file a Property Irregularity Report. All of the information about how we are going to proceed to resolve the issue will be conveyed by one of our employees at the airport.
You have up to 7 (seven) days (starting on the day you receive your baggage) to file a Property Irregularity Report. In order to file a Property Irregularity Report, you must go to a GOL Baggage Service counter at the nearest airport and bring the damaged baggage and the checked baggage receipt.
Go to a GOL Baggage Service counter if you suspect an item in your baggage is missing and file a Property Irregularity Report. All of the information about how we are going to proceed to resolve the issue will be conveyed by one of our employees at the airport.
If you suspect items are missing from your baggage only after you have left the airport, please go to a GOL Baggage Service counter within 7 (seven) days of receiving your baggage.
Items like cash, documents, jewelry, electronic equipment and fragile objects must be transported as carry-on baggage. We are not liable for the loss of or damage to these objects.
Below are some tips on the best way to pack your bags:
• The identification tag attached to your baggage during check-in may be lost while the bag is in transit to the aircraft. Therefore, personalized baggage tags can speed up the recovery of lost baggage. On the outside of the baggage, place a personalized tag with your last name, telephone number and email address and, on the inside of the bag, place a card or piece of paper with this same information.
• Before checking your baggage, remove all tags from previous flights.
• Personalize your baggage with ribbons, stickers or any other accessory that will make it easier for you to identify it on the baggage carousel.
• Make sure the size of your baggage meets your needs and check that it is properly closed. Over-stuffed baggage could burst open during transit.
• Transport valuable, fragile and indispensable objects like keys, documents, jewelry, cash, medication and prescriptions in your carry-on baggage.
• Check whether your items can be transported in the passenger cabin or in the cargo hold.
• Take pictures of your checked baggage before travelling.