Take the opportunity to fly with this partner airline to enjoy Europe with exclusive benefits:

Over 40 destinations in Europe.

Single purchase, check-in and baggage check.

Priority check-in*

Passengers are entitled to extra baggage on round-trip flights, according to their fare class.

Accrue miles to use in the Smiles or Flying Blue programs.

Complimentary access to the GOL Premium Lounges (Guarulhos International Airport in São Paulo and Galeão International Airport in Rio de Janeiro), the KLM VIP lounges at Schiphol Airport in Amsterdam and the Air France VIP lounges at Charles de Gaulle Airport in Paris.**

* Available to Business class passengers.

** Complimentary access to the GOL Premium Lounge is offered to Smiles Diamond and Gold customers, Flying Blue C2000, Platinum, Gold and Skipper customers, GOL passengers with Premium class tickets, as well as passengers flying first class or business class on GOL partner airlines. Complimentary access to the KLM VIP lounge is offered to Flying Blue C2000, Platinum, Gold and Skipper customers, as well as passengers flying first class or business class on GOL partner airlines. Complimentary access to the Air France VIP Lounge is offered to Smiles Diamond customers, Flying Blue C2000, Platinum, Gold and Skipper customers, as well as passengers flying first class or business class on GOL partner airlines.

Are you going to fly with KLM?

Then below you will find the main rules for this GOL partner airline:

 
 
 

Check-in

When you arrive at the airport, please go to the check-in counter of the airline operating the first segment of your trip.

Passengers may check into flights operated by GOL and KLM using GOL's digital channels, provided that the first segment of the trip is operated by GOL. Don't forget that you need to present the documentation* required for your trip, such as a valid passport, visas, and proof of vaccination. To check baggage, go to the customer service counters of the airline operating the first segment of your trip. Remember that you can accrue miles through the Smiles Program. Simply provide your Smiles number at check-in.

*Passengers are responsible for all documentation, including documents pertaining to visas and vaccinations. We suggest passengers consult the embassies of their destination countries to avoid any inconveniences related to documentation.

Special Services

Contact the customer service center of the airline operating the first segment of your trip to request special services.

Seat assignment

You can choose your seat during the check-in process with the partner airline on the date of your flight. If you are connecting to a partner airline flight, you will receive a boarding pass with a randomly assigned seat.

 
 
 

Packing your bags

Round-trip tickets originating in Brazil allow Business class passengers to check 2 bags weighing up to 32 kg (71 lbs) each and Premium Economy and Economy class passengers to check 2 bags weighing up to 23 kg (51 lbs) each for free.

For tickets where the first flight does not originate in Brazil, Business class passengers are entitled to check 2 bags weighing up to 32 kg (71 lbs) each, Premium Economy class passengers are entitled to check 2 bags weighing up to 23 kg (51 lbs) each and Economy class passengers are entitled to check 1 bag weighing up to 23 kg (51 lbs) for free.

Note: no item of baggage can weigh more than 32 kg (71 lbs).

The international baggage policy is observed by GOL only on flights issued with the same locator/reservation code (e-ticket) as the international flight. The international baggage allowance will not be honored for tickets purchased separately, even if they are issued by a partner airline. In such cases, the baggage rules for the segment purchased apply.

Paying for excess baggage

Passengers who have excess baggage may pay the excess baggage fees when checking their baggage at a check-in counter.

Fragile items

Fragile items are accepted, provided they are appropriately packaged.

However, should the item be damaged for any reason during transport, the airline will not be liable for any compensation. Please check the air transportation contract for more information.

Perishables

No type of perishable food is accepted. For more information, please contact the consulates or customs offices of your countries of destination or transit.

Transporting items for infants (for children up to 2 years of age)

If the infant is traveling in a separate (reserved) seat, the infant is entitled to the same amount of baggage as an adult. If the infant is traveling on an adult’s lap, the infant is entitled to the following:

  • One checked bag weighing up to 10 kg (22 lbs).

Passengers are allowed to check 1 baby stroller (for personal use) and/or 1 child seat free of charge.

Baggage Claim

Checked baggage on flights with partner airlines must be claimed at the final destination. When a passenger traveling to Brazil from Europe is making a connection, the checked baggage must be claimed at the first destination in Brazil. After going through the mandatory customs procedures, the passenger must go to a GOL counter to check their baggage again.

Lost baggage service

In the event of lost baggage, the company responsible for registering the incident and following up on the status of the baggage is the last airline to have transported the passenger. If it is determined that the baggage was lost during a connection between an international flight and a domestic GOL flight, the passenger must file a lost baggage claim with the company that transported the baggage during the previous segment.

Damaged baggage

In the event baggage is damaged, the passenger must file a complaint with the last airline to transport the baggage. If it is determined that the baggage was damaged during a connection between an international flight and a domestic GOL flight, the passenger must file a complaint with the airline that transported the baggage in the first segment.

Carry-on baggage

Passengers are entitled to one carry-on bag whose dimensions may not exceed 55 cm (22 in) in height, 40 cm (16 in) in width and 25 cm (10 in) in length, including pockets, wheels and handles. The bag must not weigh more than 10 kg (22 lbs).

All electronics must be transported as carry-on baggage. Laptops, cameras, cell phones, camcorders and tablets must go through the x-ray machine at the security checkpoint at the boarding area. For this reason, these items must travel with you.

Valuable objects like jewelry and cash must also be transported in carry-on baggage.

Bladed or blunt weapons, firearms, firearm cartridges and ammunition, printer cartridges, liquids in bottles over 100 ml, combustible materials, batteries with electrolytes, lithium batteries with output greater than 160 Wh, fireworks, explosives, paint, chemical products and mercury thermometers are prohibited in carry-on baggage.

*Do not check valuable objects like: jewelry, cash and electronics. These items should be transported as carry-on baggage.

 
 
 

No-show

If you are a no-show for a flight with a GOL partner airline, you should call GOL’s customer service center to request a refund based on the fare purchased.

 
 
 

Special passengers

Passengers requiring special assistance

Assistance requests for special needs passengers must be made when reserving the ticket or at least 72 hours prior to departure. For flights departing from Brazil, requests for special assistance, such as wheelchairs, can be made no later than 48 hours prior to departure.

Unaccompanied minors

Unaccompanied minors older than 5 and younger than 15 years of age will not be allowed to travel on flights operated by the GOL and KLM partnership.

Infants

Infants younger than 2 years of age travel for just 10% of the adult fare, but they must travel on the lap of an adult over the age of 18. Only one lap child is allowed per passenger.

Expectant mothers

Expectant mothers in their 31st week of pregnancy must provide a medical authorization in Portuguese and in the language of the country to which they are flying.

Expectant mothers 36 to 37 weeks pregnant must have medical authorization in the local language of the country to travel.

Live animals

No live animals will be transported on flights operated by the GOL and KLM partnership, with the exception of guide dogs.

For more information about required documents, please contact a consulate or customs office of your destination country and any transit countries.

The procedures described above apply to flights operated by both GOL and KLM. If your itinerary includes only flights operated by KLM, please consult the KLM website for more information.

 
 
 

Fares

Understand the fees for refunds, no-shows, cancellations and flight changes for each fare.

Fares
BUSINESS*PlusLight*
Amount refundableNon-refundable95% of the fareNon-refundable
Cancellation feeU$ 400.00No feeU$ 200.00
Rescheduling feeU$ 240.00No feeU$ 120.00
No-show feeNot allowedNo feeNot allowed

*Refund, no-show, cancelation and flight change fees may vary depending on the fare rules.

 
 
 

Destinations

Germany

  • Berlin - TXL*
  • Bremen - BRE*
  • Dusseldorf - DUS*
  • Frankfurt - FRA*
  • Hamburg - HAM*
  • Hannover - HAJ*
  • Munich - MUC*
  • Nuremberg - NUE*
  • Stuttgart - STR*

Denmark

  • Aalborg - AAL*
  • Billund - BLL*
  • Copenhagen - CPH*

Scotland

  • Aberdeen - ABZ*
  • Edimburgo - EDI*
  • Glasgow - GLA*

Spain

  • Barcelona – BCN
  • Bilbao – BIO
  • Madrid - MAD

France

  • Bordeaux - BOD*
  • Lyon – LYS*
  • Nice - NCE*
  • Toulouse - TLS*

Netherlands

  • Amsterdam - AMS

Ireland

  • Dublin - DUB*

England

  • Birmingham - BHX*
  • Bristol - BRS*
  • Durham - MME*
  • Humberside - HUY*
  • Leeds/Bradford - LBA
  • London - * LHR*
  • Manchester - MAN*
  • Newcastle - NCL*
  • Norwich - NWI*

Italy

  • Bologna - BLQ
  • Florence - FLR
  • Rome - FCO
  • Turin – TRN
  • Venice – VCE
  • Wales
  • Cardiff - CWL*

Norway

  • Bergen - BGO*
  • Kristiansand - KRS*
  • Oslo - Gardermoen - OSL*
  • Oslo - Sandefjord - TRF*
  • Stavanger - SVG*
  • Trondheim - TRD*
  • Alesund - AES*

Portugal

  • Lisbon - LIS*

Switzerland

  • Basil - BSL
  • Geneva – GVA
  • Zurich – ZRH

Sweden

  • Estocolm - ARN*
  • Gotemburgo - GOT*
  • Linkoping - LPI*

Turkey

  • Istambul - IST*

*Flights with connections in Amsterdam

German airport terminals

If you're traveling to or from Germany, see below the airports terminals:

Munich (MUC) – Terminal 1 D

Hamburg (HAM) – Terminal 1

Frankfurt (FRA) – Terminal 2

Stuttgart (STR) – Terminal 3

Learn about our other partnerships

Click on each airline for more information:

 
 
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