Reporting channel

Most of our passengers get tickets and get information on GOL flight through our site. Concerned about the risks that its customers are subject to access the Internet, GOL has developed this new area, with guidelines for their clients to defend themselves from fraud.

Please read the following guidelines and find out how simple it is to protect yourself when surfing the internet. The information and guidelines presented here are safety tips that aim to reduce the number of the most common scams. But still, we know that new types of fraud often are created and therefore are not provided.

If you suspect a fraud attempt, please contact the Call Center GOL by phone: 0300 115 2121 and 0800 704 04 65.

Information security

Information security is a constant concern for the month to ensure the reliability of ticket purchases made on your site. The company works to develop policies and safety standards, investing in technology and bringing best practices and usage tips for users of its services on the Internet. The system of purchasing tickets online are audited to ensure the safety of your data, since the communication between the browser and the page system, by storing the data securely.

The information transmitted between the client and the company of GOL are the modern process of SSL (Secure Socket Layer) and can not be read or deciphered by others. The data confidential customer registration, as personal information or credit card information, are stored safely. Only the client can view or change your registration details.

Policy of sending e-mails GOL

GOL operates a strict policy of sending emails to your customers, following international standards of security and privacy. No email is sent to customers not registered with the site and any email of this type should be disregarded because it is false.

In addition, the GOL:

  • Do not send e-mails with executable attachments (which are typically viruses or Trojan horses, tricking the user with fake coupons, forms, photos, etc.);
  • Do not send emails containing links to access the page (where you need to access the page for any activity, it is recommended that type the address directly into your Internet browser);
  • Do not send e-mails requesting a change of registration data (any information about your data can be changed by accessing the page with your login and password).

Fake emails use as bait, sweepstakes, travel with all expenses paid, deals to purchase tickets and request confirmation of ticket purchase. The goal is to make the user clicks a link in the body of the e-mail to participate in promoting false or cancel your ticket. These fake emails are coming from different places, and unfortunately, it is impossible to avoid sending. The most important thing is that you do not open emails or click on such links and attachments.

Top Threats

  • Social engineering: methods used to obtain important information of the user, using their ingenuity and confidence. Who is usually malicious use phone, email or chat rooms to get the information you need. If some stranger ask any personal or banking, beware.
  • Trojan horse: a program that, in addition to performing functions for which it was designed, also performs other functions, usually malicious, and without the user's knowledge. This type of threat can be found in attachments to emails, such as forms that supposedly would make some records.
  • Viruses: programs that can reproduce by inserting copies of itself and becoming part of other programs and files from a computer. Some consequences of contamination are a data loss and unwanted behavior on your computer.