Fly with extra legroom, an exclusive overhead bin, priority check-in, and much more.
Snacks, sandwiches, meals, and beverages to make your trip even more pleasant.
A special class with extra comfort and exclusive benefits for your international flights.
See the fare rules to reschedule to an earlier flight with peace of mind.
An exclusive lounge where you can work or relax prior to boarding.
A free bus shuttle between the airports of Congonhas (CGH) and Guarulhos (GRU), for all GOL passengers.
You can weigh, label and check your baggage yourself by using the GOL kiosk at the airport.
For your peace of mind, you can use your phone to keep tabs on your loved ones while they travel.
Control your trip from the palm of your hand, and give more life to your time.
With our on-board entertainment and Wi-Fi you’ll see how time flies by.
Hold a reservation for 48 hours and take your time deciding about your trip.
Take your pet with you to enjoy an amazing destination.
Would you like to track a flight in real time? Search by flight number of segment.
Stay up to date with all rules for checked baggage and hand luggage.
See the options available for checking in, with step by step instructions.
Check the documents you need and enjoy your trip with peace of mind.
Would you like change your flight? See the rules for cancelling, rescheduling, and requesting refunds.
Credit card, debit card, bank slip, or a funds transfer? Choose the best payment option for you.
A complete guide with all the benefits of flying with our partner airlines.
All you need to know about accruing and redeeming miles, as well as getting category upgrades.
Would you like to visit a new city before arriving at your final destination?
See all the content GOL has prepared to give you more peace of mind on your travels.
All boarding information for expectant mothers, overweight persons, people with disabilities, the elderly, and sick passengers.
Talk to GOL and ask questions about purchases, flight changes and much more.
Find the nearest GOL store or kiosk.
Check out the answers to questions about purchase, baggage, boarding and more.
Picture an environment created exclusively for you to comfortably wait for your flight. This is the Lounge GOL Smiles, a space with modern facilities and the necessary structure for you to enjoy all the comfort of flying GOL even before take-off.
Access to GOL Premium Lounges can be purchased through the Customer Service Center (0300 115 2121) or at the GOL service desk, and very soon we’ll have news for lounge access sales through the website.
Learn about all the facilities of this exclusive space that only GOL can offer:
Enjoy dishes crafted for any time of the day, including options for vegetarians and vegans.
In our international lounges, enjoy your time with juices, soft drinks, teas, coffee, and beers, plus cocktails crafted by professional bartenders. Domestic lounges feature a full beverage station with juices, soft drinks, teas, coffee, and beers—perfect for your relaxing break.
Make sure you have more comfort on your trip with our fully packed environments, toiletry kit and cotton towel.
Use your cell phone freely to browse and exchange messages and also have sockets to charge electronics.
Extra convenience for those who need to work while waiting for the moment of boarding.
Newspapers, magazines and cable TV are at your disposal.
For passengers boarding on GOL flights, the purchase of access to the lounge is available through the Customer Service Center (0300 115 2121) and at the GOL service desk. For other passengers, the single sale is available at the GOL service desk.
Free access with the right of 1 companion (*on GOL or partner flights) to domestic and international lounges. (It is necessary to present the physical or virtual card to validate the access, as well as the valid boarding pass).
Access is permitted on GOL or partner airline flights in the above chart. Check out the partner airlines below:
For passengers boarding on GOL flights, the individual sale is available through our website or Customer Service (0300 115 2121). For other passengers, the individual sale is available at the lounge counter.
Our customers can purchase access to the Lounge GOL Smiles at different times:
GOL Customer Service Center Simply request lounge access by calling.
Brazil 0300 115 2121 Customer service in Portuguese: 24 horas
Abroad +55 11 3471 2973 Customer service in English and Spanish: Monday to Saturday from 08:00 AM to 10:00 PM (Brasilia time).
*International call charges may apply.
You can also purchase access at the lounge reception. To do this, present your boarding pass and pay with your card.
Here you can find out about important information and general conditions of use of the Lounge GOL Smiles:
• International departure Terminal 2, east side boarding floor. Opening hours: from 05hs to 01hr. Only available to customers on international flights.
• National boarding Terminal 2, west side boarding floor. Opening hours: from 6am to midnight. Only available to customers on domestic flights.
• International departure Terminal 2, 3rd floor South Pier. Opening hours: 5am to 11pm Available for international passengers only.
• National boarding Terminal 2 - In front of gates B36 and B37. Opening hours: 6am to 11pm (Wednesdays and Fridays) 6am to 10pm (other days) Available for domestic passengers only.
Those who have these cards should check the price of access to the GOL Smiles Lounge or the free access quota directly with the company that issued the card.
We do not accept customers on arrival, you must have a boarding pass from one of the airports (GIG or GRU).
To access the Lounge GOL Smiles, you need to know the rules for using the service.