Flight changes

Here's some additional information on each option:

Credit

When you cancel or change a flight, you may receive a credit. This is an amount you can use for GOL flights at a later date. If you choose this option, this amount may be used for purchasing new tickets, including tickets with promotional fares, fare differences or airport fees.

You will have 365 consecutive days to use the credit, as of the ticket reservation date. Example: you purchased a ticket on January 1, 2016 and canceled your trip on March 1, 2016 for a credit with GOL. You will have until December 31, 2016 to use the credit, regardless of the date on which you cancelled the reservation.

If you did not use your card and wish to be credited those points, please call the GOL Sales Center. Remember that you can buy tickets using a third party credit card, but transferring credits between GOL accounts is not allowed, however you can use this credit to buy on behalf of third parties .

Please note! If you are not a registered member on the website, you cannot choose the credit option. In that case, your only option is to receive a refund. For more information, please contact our Online Customer Service.

Refund

When you change and have residual value to receive or cancel a flight, you can opt to request a refund. If you choose to do so, you will receive part of the amount paid for the same form of payment used.. Certain fees may be deducted from the refundable amount, such as cancelation, no-show or refund fees, as per the fare rules agreed to at the time of purchase. If the requested refund is tied to a credit, the applicable fees will be deducted.

Please be advised that some round trip fares do not allow for refunds after the first flight. But you can choose to leave this amount as credit and use it according to the conditions mentioned in the credit option.

You may request a refund at any time within 365 consecutive days, from the date of the original ticket purchase. It will be done within 7 days from the date of request, regardless of the form of payment you have used.

Please note: if you used a debit card or cash to buy your ticket, please contact us through our Customer Service Center and provide your bank account information in order to receive the refundable amount.

If you issued your ticket with Smiles miles for a GOL flight, avoid missing your flight because you could lose your miles. In the event of a no-show, your miles are no longer refundable, as of May, 2012. Contact Smiles to check the details of this rule.