Failure to show up for boarding – No-show
Not arriving in a timely manner at check-in1 or at the boarding gate2 is considered a no-show. When this occurs, the passenger will need to pay a fee according to the applicable fare rule.
If you buy a round-trip domestic ticket but don't fly on the departing segment, your return trip is guaranteed, as long as you contact us before the scheduled time of the first flight.
In order to avoid hassles, always try to cancel those reservations you will not use in advance.
In case the passenger reschedules to a new flight, he or she will have to incur potential fare differences, if any, both as a result of price increases and a lack of availability of the same fare type for the new flight.
- Airport fees will be refunded and are not considered when calculating fines.
- For flights purchased 7 or more days before the boarding date, passengers may cancel a ticket purchase at no cost, as long as they do so within 24 hours of receiving their confirmation. In all other cases, passengers may request to cancel their flight and receive credit or a refund. Fees may apply, depending on the selected fare rule.