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Flight changes

Fines, credits and refunds

Do you need to have flexible dates? Do you want to know the cancelation fees? Learn more about the new GOL fares and see which one is best for your trip. The table below contains the fees and reimbursement rates for each fare type.

 
ECONOMY CLASS
MAXPlusLightPROMO

Cancelation or change fee¹

No fee

US$75.00* or 100% of the fare

US$75.00* or 100% of the fare

100% of the fare

Refundable amount

95%

40%

Non-refundable

Non-refundable

No-show fee

No fee

US$120.00* or 100% of the fare

US$120.00* or 100% of the fare

100% of the fare

*Dollar values will be converted to the purchase currency based on the exchange rate on the day of the purchase

GOL PREMIUM CLASSECONOMY CLASS
PremiumPlusLightPROMO

Cancelation or change fee¹

No fee

US$75.00* or 100% of the fare

US$75.00* or 100% of the fare

100% of the fare

Refundable amount

95%

40%

Non-refundable

Non-refundable

No-show fee

No fee

US$120.00* or 100% of the fare

US$120.00* or 100% of the fare

100% of the fare

*Dollar values will be converted to the purchase currency based on the exchange rate on the day of the purchase.

¹In case of flight change, if there is a price difference between the original flight and the new flight, the amount will be charged.

Note! If you purchased your ticket before February 22, 2018, please click here to read the flight change rules.

Children (CHD) 2 (two) to 11 (eleven) years old receive discounts on the adult fare (ADT) starting at 25% (twenty five percent), except on the Promo fare, which allows for no such discount.

Here's some additional information on each option:

 
 
 

Credit

When you cancel or change a flight, you may receive a credit. This is an amount you can use for GOL flights at a later date. If you choose this option, this amount may be used for purchasing new tickets, including tickets with promotional fares, fare differences or airport fees.

You will have 12 months to use the credit, as of the ticket purchase date. Example: you purchased a ticket on January 1, 2016 and canceled your trip on March 1, 2016 for a credit with GOL. You will have until January 1, 2017 to use the credit, regardless of the date on which you cancelled the reservation.

If you did not use your card and wish to be credited those points, please call the GOL Sales Center. Remember that you can buy tickets using a third party credit card, but transferring credits between GOL accounts is not allowed.

Please note! If you are not a registered member on the website, you cannot choose the credit option. In that case, your only option is to receive a refund. For more information, please contact our Online Customer Service.

 
 
 

Refund

When you change or cancel a flight, you can opt to request a refund. If you choose to do so, you will receive part of the amount paid for the ticket. Certain fees may be deducted from the refundable amount, such as cancelation, no-show or refund fees, as per the fare rules agreed to at the time of purchase. If the requested refund is tied to a credit, the applicable fees will be deducted.

Please be advised that some round trip fares do not allow for refunds after the first flight.

You may request a refund at any time within 12 months of the date of the original ticket purchase.

Please note: if you used a debit card or cash to buy your ticket, please contact us through our Customer Service Center and provide your bank account information in order to receive the refundable amount.

If you issued your ticket with Smiles miles for a GOL flight, avoid missing your flight because you could lose your miles. In the event of a no-show, your miles are no longer refundable, as of May, 2012. To help you avoid this loss, GOL is always available to change or cancel your flight beforehand.

 
 
 

Failure to show up for boarding – No-show

Not arriving in a timely manner at check-in1 or at the boarding gate2 is considered a no-show. When this occurs, the passenger will need to pay a fee according to the applicable fare rule.

If you buy a round-trip domestic ticket but don't fly on the departing segment, your return trip is guaranteed, as long as you contact us before the scheduled time of the first flight.

In order to avoid hassles, always try to cancel those reservations you will not use in advance.

In case the passenger reschedules to a new flight, he or she will have to incur potential fare differences, if any, both as a result of price increases and a lack of availability of the same fare type for the new flight.

Important:

- Airport fees will be refunded and are not considered when calculating fines.

- For flights purchased 7 or more days before the boarding date, passengers may cancel a ticket purchase at no cost, as long as they do so within 24 hours of receiving their confirmation. In all other cases, passengers may request to cancel their flight and receive credit or a refund. Fees may apply, depending on the selected fare rule.

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