Here you’ll find all the rules and fees for changing your domestic or international flight, based on the GOL fare you selected when booking. You can also check detailed fare charts to make your search easier.

The amounts listed above apply only to flights operated exclusively by GOL, and the values in US dollars will be converted to the purchase currency based on the exchange rate on the day of the transaction.

For more details and fees related to flight changes on our partner airlines, click here.

Here’s an example to help you understand the change fees:

The calculation is based on the change fee plus the new flight fare.

For instance, the chart shows BRL 400 or 100%, whichever is lower. If you paid BRL 200 for a flight segment, the full fare difference will be charged. However, if you paid BRL 500 for the segment, the BRL 400 fee will apply. For round-trip tickets, fees are charged per segment and per passenger.

Boarding fees are refundable and are not included in the calculation base for fines or penalties.

If the ticket is purchased at least 7 days before the scheduled departure date, the passenger may cancel the purchase free of charge, provided the cancellation is requested within 24 hours of receiving the confirmation.
For purchases made less than 7 days before departure or after the 24-hour cancellation window, passengers may choose cancellation, credit, or refund options, subject to penalties according to the applicable fare rules.

When rescheduling a flight, you can choose to receive GOL credits. By selecting this option, you can use the available credit toward new ticket purchases, including promotional fares, to cover fare differences, or to pay any airport fees. To do this, you must be logged into your GOL account when making the request.

Once the credit is confirmed, you will have 365 calendar days from the date the credit is issued to use the amount.

If you paid by credit card, you may also choose to receive GOL credit.

You can use this credit to purchase tickets for third parties; however, while ticket purchases with third-party credit cards are allowed, transferring credits between GOL accounts is not permitted.

Please note: If you are not registered on the GOL website, you will not be able to receive credit. In this case, you will only be eligible for a refund. For more information, please contact our Online Customer Service.

If you have a remaining balance after changing your ticket, you can also request a refund. By choosing this option, you will receive back part of the amount paid via the original payment method. Some fees may be deducted from this amount according to the fare rules applied at the time of purchase. If the refund request is related to a credit, the corresponding fees will be applied.

Important: Some fares require round-trip purchase and do not allow refunds after the first flight segment has been used.

Note: If you paid by debit card or cash, you can request the refund directly through our digital channels. If you have any questions or experience difficulties, please contact us at 0800 704 0465 and provide your banking details to receive the refundable amount.

If you purchased your ticket through Smiles or a travel agency, please contact the issuer directly to learn about their rebooking policies.

Failure to check in on time or to arrive at the boarding gate is considered a no-show. In such cases, a fee will be charged according to the specific fare rules.

For round-trip tickets, if the outbound segment is not used, the return ticket will remain valid provided you contact us before the scheduled departure time of the first flight. To avoid inconvenience, we recommend canceling reservations you do not intend to use well in advance.

If you need to reschedule a flight after a no-show, the passenger will be responsible for any fare difference due to price increases or the unavailability of the same fare class on the new flight.

Important: No-show management, including no-show notifications and rescheduling requests, is handled exclusively by the Customer Service Center. These services are not available through digital channels.

Note: The no-show policy also applies to cancellations, with specific rules that must be checked at the time of the request.

In the event of ticket cancellations, passengers may submit their requests through non-logged-in environments (i.e., without logging into their accounts).