Do you need to have flexible dates? Do you want to know the cancelation fees?

Over here you can learn every GOL fare and choose the ideal one for your trip. Check the following chart and verify if the cancelling fee, change, refund and no-show values corresponding to each fare for domestic and international flights. 


Current rules

Learn more about the new GOL fares and see which one is best for your trip. The table below contains the fees and reimbursement rates for each fare type. The above mentioned fees only apply to flights operated solely by GOL. Rescheduling, cancelation and no-show fees are charged per segment and per passenger.

To learn more about the fees charged by partner airlines, please click here.


Check the domestic rules

 

  MAX PLUS LIGHT PROMO
CANCELATION OR CHANGE FEE¹ No fee R$370 or 100% of the fare (whichever is lower) R$400 or 100% of the fare (whichever is lower) 100% of the fare
REFUNDABLE AMOUNT 95% of the residual value in Brazilian reais 40% of the residual value in Brazilian reais Non-refundable 100% of the fare
NO-SHOW FEE No fee R$470 or 100% of the fare (whichever is lower) R$500 or 100% of the fare (whichever is lower) 100% of the fare

*Dollar values will be converted to the purchase currency based on the exchange rate on the day.
¹In case of flight change, if there is a price difference between the original flight and the new flight, the amount will be charged.
The abovementioned fees only apply to flights operated solely by GOL.
Rescheduling, cancelation and no-show fees are charged per segment and per passenger.
Children from 2 to 12 years old pay the same fare as an adult.
Infants from 0 to 2 years old do not pay for an air ticket. They travel free of charge on the lap of the responsible adult. Check out more information on boarding children at https://www.voegol.com.br/en/information/information-travel-infants-and-minors.

Check the domestic rules

MAX

CANCELATION OR CHANGE FEE¹: No fee

REFUNDABLE AMOUNT: 95% of the residual value in Brazilian reais

NO-SHOW FEE: No fee

PLUS

CANCELATION OR CHANGE FEE¹: R$370 or 100% of the fare (whichever is lower)

REFUNDABLE AMOUNT: 40% of the residual value in Brazilian reais

NO-SHOW FEE: R$470 or 100% of the fare (whichever is lower)

LIGHT

CANCELATION OR CHANGE FEE¹: R$400 or 100% of the fare (whichever is lower)

REFUNDABLE AMOUNT: Non-refundable

NO-SHOW FEE: R$500 or 100% of the fare (whichever is lower)

PROMO

CANCELATION OR CHANGE FEE¹: 100% of the fare

REFUNDABLE AMOUNT: 100% of the fare

NO-SHOW FEE:100% of the fare

*Dollar values will be converted to the purchase currency based on the exchange rate on the day.
¹In case of flight change, if there is a price difference between the original flight and the new flight, the amount will be charged.
The abovementioned fees only apply to flights operated solely by GOL.
Rescheduling, cancelation and no-show fees are charged per segment and per passenger.
Children from 2 to 12 years old pay the same fare as an adult.
Infants from 0 to 2 years old do not pay for an air ticket. They travel free of charge on the lap of the responsible adult. Check out more information on boarding children at https://www.voegol.com.br/en/information/information-travel-infants-and-minors.

Check the international rules

 

  PREMIUM ECONOMY PLUS LIGHT PROMO
CANCELATION OR CHANGE FEE No fee

U$150 or 100% of the fare (whichever is lower)

EE.UU/PUJ/CUN: U$280 or 100% of the fare)

U$180 or 100% of the fare (whichever is lower)
 
EE.UU/PUJ/CUN: U$310 or 100% of the fare)
100% of the fare

REFUNDABLE AMOUNT
 
95% of the residual value in Brazilian reais 40% of the residual cost in reai Not refundable 100% of the fare

NO-SHOW FEE
 
No fee

U$200 or 100% of the fare (whichever is lower)

EE.UU/PUJ/CUN: U$330 or 100% of the fare)

U$230 or 100% of the fare (whichever is lower)
 
EE.UU/PUJ/CUN: U$360 or 100% of the fare)
100% of the fare

*Dollar values will be converted to the purchase currency based on the exchange rate on the day.
¹In case of flight change, if there is a price difference between the original flight and the new flight, the amount will be charged.
The abovementioned fees only apply to flights operated solely by GOL. 
Rescheduling, cancelation and no-show fees are charged per segment and per passenger.
Children from 2 to 12 years old pay the same fare as an adult.
Infants from 0 to 2 years old pay 10% of the adult fare and travel on the lap of the responsible adult. Check out more details on boarding babies at https://www.voegol.com.br/en/information/information-travel-infants-and-minors.

Check the international rules

PREMIUM ECONOMY

CANCELATION OR CHANGE FEE (origin and/or destination USA): No fee

REFUNDABLE AMOUNT: 95% of the residual value in Brazilian reais

NO-SHOW FEE (origin and/or destination USA): No fee

PLUS

CANCELATION OR CHANGE FEE (origin and/or destination USA): U$150 or 100% of the fare (whichever is lower)
EE.UU/PUJ/CUN: U$280 or 100% of the fare)

REFUNDABLE AMOUNT: 40% of the residual cost in reais

NO-SHOW FEE (origin and/or destination USA): U$200 or 100% of the fare (whichever is lower)
EE.UU/PUJ/CUN: U$330 or 100% of the fare)

LIGHT

CANCELATION OR CHANGE FEE (origin and/or destination USA): U$180 or 100% of the fare (whichever is lower)
EE.UU/PUJ/CUN: U$310 or 100% of the fare)

REFUNDABLE AMOUNT: Not refundable

NO-SHOW FEE (origin and/or destination USA): U$230 or 100% of the fare (whichever is lower)
EE.UU/PUJ/CUN: U$360 or 100% of the fare)

PROMO

CANCELATION OR CHANGE FEE (origin and/or destination USA): 100% of the fare

REFUNDABLE AMOUNT: 100% of the fare

NO-SHOW FEE (origin and/or destination USA): 100% of the fare

*Dollar values will be converted to the purchase currency based on the exchange rate on the day.
¹In case of flight change, if there is a price difference between the original flight and the new flight, the amount will be charged.
The abovementioned fees only apply to flights operated solely by GOL. 
Rescheduling, cancelation and no-show fees are charged per segment and per passenger.
Children from 2 to 12 years old pay the same fare as an adult.
Infants from 0 to 2 years old pay 10% of the adult fare and travel on the lap of the responsible adult. Check out more details on boarding babies at https://www.voegol.com.br/en/information/information-travel-infants-and-minors.


Credit

When you cancel or change a flight, you may receive a credit. This is an amount you can use for GOL flights at a later date. If you choose this option, this amount may be used for purchasing new tickets, including tickets with promotional fares, fare differences or airport fees.

You will have 365 consecutive days to use the credit, as of the ticket reservation date. Example: you purchased a ticket on January 1, 2016 and canceled your trip on March 1, 2016 for a credit with GOL. You will have until December 31, 2016 to use the credit, regardless of the date on which you cancelled the reservation.

If you did not use your card and wish to be credited those points, please call the GOL Sales Center. Remember that you can buy tickets using a third party credit card, but transferring credits between GOL accounts is not allowed, however you can use this credit to buy on behalf of third parties .

Please note! If you are not a registered member on the website, you cannot choose the credit option. In that case, your only option is to receive a refund. For more information, please contact our Online Customer Service.


Refund

When you change and have residual value to receive or cancel a flight, you can opt to request a refund. If you choose to do so, you will receive part of the amount paid for the same form of payment used. Certain fees may be deducted from the refundable amount, such as cancelation, no-show or refund fees, as per the fare rules agreed to at the time of purchase. If the requested refund is tied to a credit, the applicable fees will be deducted.

Please be advised that some round trip fares do not allow for refunds after the first flight. But you can choose to leave this amount as credit and use it according to the conditions mentioned in the credit option.

You may request a refund at any time within 365 consecutive days, from the date of the original ticket purchase. It will be done within 7 days from the date of request, regardless of the form of payment you have used.


Atenção

Please note: if you used a debit card or cash to buy your ticket, please contact us through our Customer Service Center and provide your bank account information in order to receive the refundable amount.

If you issued your ticket with Smiles miles for a GOL flight, avoid missing your flight because you could lose your miles. In the event of a no-show, your miles are no longer refundable, as of May, 2012. Contact Smiles to check the details of this rule.


Failure to show up for boarding – No-show

Not arriving in a timely manner at check-in1 or at the boarding gate2 is considered a no-show. When this occurs, the passenger will need to pay a fee according to the applicable fare rule.

If you buy a round-trip ticket but don't fly on the departing segment, your return trip is guaranteed, as long as you contact us before the scheduled time of the first flight.

In order to avoid hassles, always try to cancel those reservations you will not use in advance.

In case the passenger reschedules to a new flight, he or she will have to incur potential fees and fare differences, if any, both as a result of price increases and a lack of availability of the same fare type for the new flight.

Important

Airport fees:
Airport fees are refundable and are not considered when calculating fines or penalties.

Cancelling: 
For flights purchased 7 or more days before the boarding date, passengers may cancel a ticket purchase at no cost, as long as they do so within 24 hours of receiving their confirmation. In all other cases, passengers may request to cancel their flight and receive credit or a refund. Fees may apply, depending on the selected fare rule.