Passengers with chronic conditions or acute diseases like cardio-respiratory illnesses, or who have suffered a stroke, undergone certain surgeries or sustained injuries caused by accidents, must obtain prior authorization from GOL's medical team to travel. Therefore, contact
our customer service team to find out what documents and forms must be presented prior to boarding.
Companions of passengers with special needs
If necessary, GOL will provide an 80% discount on tickets for companions. The companion must be over 18 years old and able to provide assistance to the passenger with special needs during the flight. The discount will be granted after the MEDIF and FREMEC forms have been completed and approved.
Below you will find more information:
Some illnesses may be aggravated during flights. The
Medical Information Form (MEDIF) is a standard medical form accepted by airlines around the world. It must be filled out by the passenger’s doctor and submitted to GOL within the stipulated deadline, depending on the type of special need required. After carefully analyzing the form, GOL’s medical team will issue an opinion on whether or not the passenger is fit to fly. Should the medical team have questions regarding the information on the MEDIF or should they require additional exams, these may be requested at no onus to GOL.
If your health does not allow you to travel in a sitting position or with your seat in the upright position, GOL will provide you with an on-board stretcher. To request a stretcher, you must submit the MEDIF form for evaluation by our medical team at least 72 hours before the flight, as per Resolution 280.
Oxygen on board
Passengers who have a heart and/or respiratory condition and require medical oxygen on board need submit a
MEDIF form up to 72 hours before the flight. GOL does not provide oxygen cylinders during flights and/or at the boarding and arrivals areas.
Please note: a recent oxygen saturation test conducted in ambient air and hemoglobin test are required for passengers to use supplemental oxygen aboard the aircraft.
If you have a chronic but stable health condition and you fly with us frequently, we suggest that you fill out and submit the
FREMEC form for evaluation by our medical team. Once the form has been approved, GOL will issue a card, with an expiration date, for you to use on your trips.
Medical equipment and medication
Certain medical equipment, such as nebulizers and inhalers, are accepted as carry-on baggage, but may not be used during the flight. However, indispensable medical equipment like pacemakers and infusion pumps may be used aboard aircraft.
Some medical equipment, such as nebulizers, oxygen concentrators and inhalers are accepted as carry-on baggage, but may not be used during the flight. However, indispensable medical equipment like pacemakers and infusion pumps may be used aboard aircraft.
Needles and syringes may be carried on the aircraft provided the passenger’s medication is properly marked with a professionally printed label identifying the medication, the manufacturer’s name or the pharmaceutical company and a doctor's prescription.
Medications may be transported in carry-on baggage, provided they are also accompanied by a doctor's prescription. We encourage you to ask your doctor for an extra prescription and, if necessary, have it translated into the language of your country of destination. It’s always a good idea to have your doctor’s report on hand to present to airport security officials.
Some medications, such as insulin, must be stored appropriately. You should contact the manufacturer for information on the proper storage conditions for travel. But please note: dry ice may not be brought onboard and our aircraft are not equipped with fridges.
If you have undergone cosmetic surgery less than 30 days prior to boarding, you must submit the
MEDIF for evaluation by our medical team at least 48 hours before the flight (see above).
Emotional Assistance Animals (ESAN)
People with special needs due to an emotional or psychiatric condition are permitted to travel with a support dog. GOL makes this service available only on flights to or from the United States.
Click here to learn more.