Passengers with chronic conditions or acute diseases like
cardio-respiratory illnesses, or who have suffered a stroke, undergone certain surgeries or
sustained injuries caused by accidents, must obtain prior authorization from GOL's medical team
to travel. Therefore, contact
our customer service team to find out
what documents and forms must be presented prior to boarding.
Companions of passengers with special needs
If necessary, GOL will provide an 80% discount on tickets for companions.
The companion must be over 18 years old and able to provide assistance to the passenger with
special needs during the flight. The discount will be granted after the MEDIF and FREMEC forms have
been completed and approved.
Below you will find more information:
Some illnesses may be aggravated during flights. The
Form (MEDIF) is a standard medical form accepted by airlines around the world. It must be
filled out by the passenger’s doctor and submitted to GOL within the stipulated deadline, depending
on the type of special need required. After carefully analyzing the form, GOL’s medical team will
issue an opinion on whether or not the passenger is fit to fly. Should the medical team have
questions regarding the information on the MEDIF or should they require additional exams, these may
be requested at no onus to GOL.
If your health does not allow you to travel in a sitting position or with
your seat in the upright position, GOL will provide you with an on-board stretcher. To request a
stretcher, you must submit the MEDIF form for evaluation by our medical team at least 72 hours
before the flight, as per Resolution 280.
Oxygen on board
Passengers who have a heart and/or respiratory condition and require
medical oxygen on board need submit a
MEDIF form up to
72 hours before the flight. GOL does not provide oxygen cylinders during flights and/or at the
boarding and arrivals areas.
Please note: a recent oxygen saturation test conducted in ambient air and
hemoglobin test are required for passengers to use supplemental oxygen aboard the aircraft.
If you have a chronic but stable health condition and you fly with us
frequently, we suggest that you fill out and submit the
FREMEC form for
evaluation by our medical team. Once the form has been approved, GOL will issue a card, with an
expiration date, for you to use on your trips.
Medical equipment and medication
Certain medical equipment, such as nebulizers and inhalers, are accepted
as carry-on baggage, but may not be used during the flight. However, indispensable medical
equipment like pacemakers and infusion pumps may be used aboard aircraft.
Some medical equipment, such as nebulizers, oxygen concentrators and
inhalers are accepted as carry-on baggage, but may not be used during the flight. However,
indispensable medical equipment like pacemakers and infusion pumps may be used aboard aircraft.
Needles and syringes may be carried on the aircraft provided the
passenger’s medication is properly marked with a professionally printed label identifying the
medication, the manufacturer’s name or the pharmaceutical company and a doctor's prescription.
Medications may be transported in carry-on baggage, provided they are also
accompanied by a doctor's prescription. We encourage you to ask your doctor for an extra
prescription and, if necessary, have it translated into the language of your country of
destination. It’s always a good idea to have your doctor’s report on hand to present to airport
Some medications, such as insulin, must be stored appropriately. You
should contact the manufacturer for information on the proper storage conditions for travel. But
please note: dry ice may not be brought onboard and our aircraft are not equipped with fridges.
If you have undergone cosmetic surgery less than 30 days prior to
boarding, you must submit the
evaluation by our medical team at least 48 hours before the flight (see above).
Emotional Assistance Animals (ESAN)
People with special needs due to an emotional or psychiatric condition are
permitted to travel with a support dog. GOL makes this service available only on flights to or from
the United States.
here to learn more.