Privacy policies

Through this notice, GOL Linhas Aéreas S.A. (Hereinafter "GOL") - headquartered at Praça Senador Salgado Filho, no number, Santos Dumont Airport, ground floor, Pub

Some services at GOL may contain particular conditions specific to the protection of personal data.

The Personal Data collected by the GOL will be subject to automated processing, and incorporated into the corresponding electronic records of personal data (hereinafter the "Registry"), of which the GOL will be entitled and responsible. GOL will offer users the appropriate technical resources to enable them, with previous character, acquiescing in this Data Protection Policy or any other relevant information before giving your consent for the storage of their personal data. Except in fields where otherwise indicated, the answers to questions about personal information is voluntary, without implying that their lack of decrease in quality or quantity of the corresponding services, unless otherwise indicated.

The User assures that the Personal Information provided to GOL is true and that he will communicate to GOL any changes to said Information.

GOL's Registration and use of electronic Personal Information is for the purposes of establishing a contractual relationship with Users or, if such is the case, managing, organizing, providing, expanding and improving the Services to Users, as well as adapting the services to the preferences and tastes of Users, creating new related services, sending service updates, and sending, whether electronically or through conventional means, technical, operational and business information related to the products and services provided on the Portal (or through the Portal) and by third parties, for current and yet to be created products and services. The Registration and handling of electronic Personal Information also includes the purposes of sending surveys, to which the User is not obligated to respond. Third parties contracted by GOL may electronically access passenger's Personal Information for the specific purposes described herein.

The User guarantees that the personal data provided to GOL are true, and that GOL communicate any changes in them.

To correct observance of the Brazilian legislation, GOL is committed to promptly correct any changes regarding the User's Personal Data. Therefore, the User must notify any change in their GOL data.

GOL has adopted the legally required levels for security in data protection and tries to install all additional means and measures to prevent the loss, misuse, alteration, unauthorized access or improper PII is collected. In particular, the GOL system uses SSL (Secure Socket Layer) which, through the systems of certification, allow to prove the authenticity of the GOL Web Page from the site where personal data are provided, as well as ensure the integrity and confidentiality of personal data during transmission. Nevertheless, the User must be aware that security measures on the Internet are not entirely foolproof.

GOL may use "cookies" when a User has access to the portal pages and sites. "Cookies" that can be used on sites and pages of the portal are only associated with the browser of a computer, do not provide references that allow to deduce the name and surname of the User. Because of "cookies," it is possible that the GOL recognizes the users who have registered in a previous use of Pages, which allows not having to register each new visit. The User has the ability to configure your browser to be notified, on the computer screen on the reception of "cookies" and to prevent their installation disk. The information relevant to this configuration are available in manuals and instructions of the browser. To use the Portal, it is not necessary that allows the User to receive "cookies" sent by GOL, notwithstanding that in such case, the User will be required to register each time they access a service requiring prior registration. "Cookies" that are used on sites and pages of the portal can be installed by the GOL, which are originated from different servers operated by or from the servers of third parties that provide services and install "cookies" by GOL. Whenever the option that prevents the installation of "cookies" has not been activated, the User can search the hard drive of your computer as instructed by the browser itself.

By visiting GOL's website and clicking on the "I accept the Terms and Conditions of Use and Privacy Policy" field, the user agrees expressly and unconditionally to all of the terms and conditions, including receiving promotional email messages from GOL. Should the user not wish to receive such promotional email messages from GOL, the user must cancel their registration by clicking on the "Cancel Registration" link, which can be found on the footer of all email messages sent by GOL. The registration shall be cancelled within 24 business hours.

The user may also request to stop receiving promotional email messages by contacting the Call Center at +55 11 0800 704 0465 or sending an email to In such cases, cancellation will be completed within 48 business hours.

Click here for information about the data handling policy in Colombia.

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