More ways to complete your check-in with GOL

Wherever you are, there's an easy and convenient way to check in using our digital channels: the GOL website, GOL app, and self-service kiosk. If you prefer, you can also go to the customer service counter at the airport.

Don’t wait until the last minute! Choose the option you prefer, see how easy it is to check in, and check in for your flight now!

Check-in

Even when you need to check bags, you are able to anticipate your check in to expedite your trip.
Understand how by clicking here.

1
Make your way to a GOL
counter at the airport.
2
Show your ID (RG card, driver's
license, professional ID card or
passport).
3
If you need to check more
baggage, you can also pay this
fee at the counter.

Please note: if you pay the fee in
advance from our online
channels, you'll receive a 50%
discount.
4
After you check your bags, you'll receive
your boarding pass.

That’s it! Now you just need to board
your flight. Have a great trip!
1
An even faster and more convenient
way to check in!
Open your app and tap on
"Check-in," then "Selfie Check-in."

Important: If you haven't registered a
picture of your face yet, choose
"Selfie Check-in" from the menu and
complete your registration.
2
Allow the app access to your
camera and take a selfie for the
facial recognition to work.
3
That’s it! Your boarding pass is
already available.

If you've already entered your
personal information and selected
your seat, those three steps are all
you need. Otherwise, the other
steps are very similar – you'll just
need to provide a little more
information during the process.
1
Checking in on the GOL website
is so easy! To start, click on the
“Check in” option.
2
Enter your CPF, Smiles or e-ticket
number, or your locator code, and
your flight’s departure airport.
3
Now choose the flight for which
you want to check in.
4
Select the passenger and
confirm the information.
5
Almost done!
Just select your seat.
6
That’s it! Now simply print your boarding
pass at home or at the GOL self-service
kiosks at the airport, and have a good flight!
1
Check in wherever you are, using your cell phone!

First, access the GOL website from your cell phone. You can also download the APP for free or, if you prefer, check in via GOL's WhatsApp.
2
From the menu, tap "Check-in"
and choose one of the following
options: Selfie Check-in,
Locator/Reservation Code, CPF
or Smiles number.

Selfie Check-in is only available
through the app. Click here for
step by step instructions.
3
Enter the requested information
to finish checking in.
4
Almost done! Select your seat.
5
That’s it! Now you just need to show the
boarding pass on your phone at the
boarding gate and enjoy your trip.
1
Checking in with the self-service
kiosks is also easy!
Find a GOL kiosk at the airport.
2
Enter your locator/reservation
code, CPF or Smiles number.
3
Choose whether you want to
check more baggage. You can
receive a 50% discount on
baggage fees.
4
To finish checking in, choose
your seat.
5
There you go! Now just print your
boarding pass right from the kiosk.
Have a great trip!

 

See how easy it is to check in through the other channels:

 
 
 

Locator (reservation) code

After buying your ticket, you'll receive a 6-digit code that is always composed of letters and numbers. This is your locator (reservation) code. This code identifies your reservation and will also be on your boarding pass. It’s important to have your locator code on hand, as it will be required at check-in.

Remember to always arrive early:

Are you traveling with just carry-on baggage?

40 min

Domestic Flights

Are you checking baggage?

2 h
Domestic flights

3 h
International flights

 
 
 

The airport check in service is available between 3 hours and 1 hour before the flight. If you need to check baggage, we recommend early arrival to avoid queues and crowds.

For check in at airports, via totem or counter, passengers must pay attention to the following service hours:
• National and international flights: service available between 3 hours and 1 hour before the flight departure.
• Flights to/from the United States operated by GOL: service available between 3 hours and 1 hour before the flight departure.

For online check in, via website or app:
• National and international flights: check in available between 48 hours and 1 hour before the flight departure.
• Flights to/from the United States operated by GOL: check in available between 24 hours and 1 hour before the flight departure.

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