Save time. Now, you can weigh, tag and check your own baggage.

The service allows you to weight and tag the baggage yourself. Then, simply stop by the Express Baggage delivery counter and board. The Express Baggage service is available for all regular flights operated by GOL departing from Congonhas Airport in São Paulo, Santos Dumont Airport in Rio de Janeiro, Florianópolis Airport in Santa Catarina and from Goiânia Airport in Goiás.

See how simple and fast it is:

1

At the self-service kiosk, select “Check-In” and then enter your first name, last name, CPF number, reservation code or Smiles number to start the process. If you have already checked in, select "Check Baggage” and enter your locator code to continue.

Auto atendimento  

2

Before completing the check-in process, the system will ask you whether you would like to check your baggage. Select “Yes” and place your baggage on the scale. Wait for it to be weighed. If you have already checked in, the system will ask you to place your baggage on the scale.

Despachar a bagagem  

3

If you are carrying more than one bag, remove the first bag from the scale and select “Weigh More Items.” Weigh one item at a time and, when all bags have been weighed, select “Finish Weighing.”

Coloque a bagagem na balança  

4

If you are carrying excess baggage, the system will inform you of the amount to be paid and the credit cards that are accepted. Enter your credit card information and wait for payment confirmation. The system already takes into account additional baggage allowances for Smiles Diamond, Gold and Silver members and SkyTeam Elite Plus passengers (Delta SkyMiles Diamond, Platinum and Gold Medallion status).

Excesso de bagagem  

5

Wait for the system to print the tags for your bags and follow the step-by-step process:

Imagem ilustrativa do passo A

Remove the paper backing from the tag
according to the printed instructions, pulling it
from bottom to top and making sure that the
backing is fully removed.

Imagem ilustrativa do passo B

Affix the tag to your bag’s strap, preferably on top.

Imagem ilustrativa do passo C

Remove one of the three stickers from the tag
and place it on a part of the bag that it
easily adheres to, such as a plastic or leather
area, avoid fabric areas.

Important: keep the printed receipt and the tag. It proves that you checked your bags.

Passo A Passo B Passo C

6

Go to the Express Baggage Counter and hand your checked bag to a GOL employee there.

Bagagem despachada com sucesso  
  • Share