Fly with extra legroom, an exclusive overhead bin, priority check-in, and much more.
Snacks, sandwiches, meals, and beverages to make your trip even more pleasant.
A special class with extra comfort and exclusive benefits for your international flights.
See the fare rules to reschedule to an earlier flight with peace of mind.
An exclusive lounge where you can work or relax prior to boarding.
A free bus shuttle between the airports of Congonhas (CGH) and Guarulhos (GRU), for all GOL passengers.
You can weigh, label and check your baggage yourself by using the GOL kiosk at the airport.
For your peace of mind, you can use your phone to keep tabs on your loved ones while they travel.
Control your trip from the palm of your hand, and give more life to your time.
With our on-board entertainment and Wi-Fi you’ll see how time flies by.
Hold a reservation for 48 hours and take your time deciding about your trip.
Take your pet with you to enjoy an amazing destination.
Would you like to track a flight in real time? Search by flight number of segment.
Stay up to date with all rules for checked baggage and hand luggage.
See the options available for checking in, with step by step instructions.
Would you like change your flight? See the rules for cancelling, rescheduling, and requesting refunds.
Credit card, debit card, bank slip, or a funds transfer? Choose the best payment option for you.
A complete guide with all the benefits of flying with our partner airlines.
All you need to know about accruing and redeeming miles, as well as getting category upgrades.
Would you like to visit a new city before arriving at your final destination?
See all the content GOL has prepared to give you more peace of mind on your travels.
All boarding information for expectant mothers, overweight persons, people with disabilities, the elderly, and sick passengers.
Talk to GOL and ask questions about purchases, flight changes and much more.
Find the nearest GOL store or kiosk.
Check out the answers to questions about purchase, baggage, boarding and more.
The service allows you to weight and tag the baggage yourself. Then, simply stop by the Express Baggage delivery counter and board.
1 At the self-service kiosk, select “Check-In” and then enter your first name, last name, CPF number, reservation code or Smiles number to start the process. If you have already checked in, select "Check Baggage” and enter your locator code to continue.
2 Before completing the check-in process, the system will ask you whether you would like to check your baggage. Select “Yes” and place your baggage on the scale. Wait for it to be weighed. If you have already checked in, the system will ask you to place your baggage on the scale.
3 If you are carrying more than one bag, remove the first bag from the scale and select “Weigh More Items.” Weigh one item at a time and, when all bags have been weighed, select “Finish Weighing.”
4 If you are carrying excess baggage, the system will inform you of the amount to be paid and the credit cards that are accepted. Enter your credit card information and wait for payment confirmation. The system already takes into account additional baggage allowances for Smiles Diamond, Gold and Silver members and SkyTeam Elite Plus passengers (Delta SkyMiles Diamond, Platinum and Gold Medallion status).
5 Wait for the system to print the tags for your bags and remove the paper backing from the tag according to the printed instructions, pulling it from bottom to top and making sure that the backing is fully removed.
6 Affix the tag to your bag’s strap, preferably on top.
7 Remove one of the three stickers from the tag and place it on a part of the bag that it easily adheres to, such as a plastic or leather area, avoid fabric areas.
Important: keep the printed receipt and the tag. It proves that you checked your bags.
8 Go to the Express Baggage Counter and hand your checked bag to a GOL employee there.