Smiles is our Relationship Program. With it, you can accrue miles and enjoy exclusive benefits with every trip. The more miles you accrue, the more benefits you can enjoy!

When you sign up for the Smiles Program, you will receive a number to access your account and your virtual Smiles Card. With them, you will be able to enjoy all of the conveniences that only the Smiles program can offer.

Learn about the rules, characteristics and advantages of the Smiles Program.

It's easy to upgrade.

With just 10,000 miles or 10 flight segments, you will be upgraded to the Silver category. To make it to the Gold category, which offers exclusive benefits, you must accrue 18,000 miles or fly 18 segments. And with 30,000 miles or 30 flight segments, you will be upgraded to the Diamond category and enjoy even more benefits.

Qualifying miles: accrue them to earn upgrades faster.

Qualifying miles count toward upgrading or staying in a category. They can be accrued with GOL or partner airline flights. 1 air mile equals 1 qualifying mile*.

Smiles co-branded credit cards and Smiles Club members can accrue 1 qualifying mile for every 10 redeemable miles.

Every year, all members in a category of the program are assessed and requalified. Starting at the Silver category, qualifying miles or segments that exceed the minimum amount required for the category will be returned to you as your starting balance, making it easier for you to reap even more benefits!

*Boarding fees are not valid for mileage accrual.

 
 
 
 

Redeemable Miles

Redeemable Miles are all miles you accrue that can be redeemed for trips or other prizes with GOL or Smiles partners.

Bonus Miles

Bonus Miles are extra Redeemable Miles from certain promotions carried out by Smiles or partner companies. They are also offered to smiles members with the purchase of certain products, such as tickets, whereby Silver, Gold and Diamond customers can accrue 25% more, 50% more or 100% more miles, respectively. Bonus miles may also be accrued by passengers that travel in cabins or on flights with higher fares.

Smiles Program Categories

Learn about the categories of the Smiles Program and the benefits offered by each category.

Once customers accrue 30,000 qualifying miles or 30 flight segments, they will be upgraded to the Diamond category and can enjoy several benefits.

 

Please note: the category must be valid at the time the benefits are used, not at the time the ticket is purchased.

See what benefits are available and enjoy:

Smiles Diamond customers will now need no more than 35,000 miles to redeem until 10 tickets for any GOL segment in Brazil.Choose your destination and you won't have to use anything above this limit.

  • On flights operated by GOL, you can check up to three bags weighing 23 kg (51 lbs) each, free of charge. This benefit is exclusive to the Smiles account holder and is not cumulative with the baggage benefits provided by the fare type.
  • One complimentary round-trip ticket per year for a companion traveling under the same reservation/locator code as the Diamond customer. The complimentary ticket is only valid for flights operated by GOL in Brazil or any destination in South America. This benefit is available for purchase in GOL website. The free companion ticket is not eligible for miles accrual. Learn more.
  • 100% more bonus miles from all of their trips.
  • The accrual of a minimum of 1,000 miles on every domestic GOL flight.
  • All miles accrued with GOL and its partner airlines, as well as those transferred from your bank, are valid for 10 years.
  • Free assignment of a regular seat for you and your companions travelling under the same reservation.
  • GOL+ Conforto seats are free of charge for you and your companions traveling on the same reservation, depending on availability. This benefit is not available for group fares and charter flights.
  • Priority check-in for the passenger and their companion.
  • Preferential boarding for the passenger and their companion.
  • Preferential baggage deliverance for the passenger and their companion.
  • Reschedule to any flight on the same day as the original trip for free. This extends to companions flying on the same locator/reservation code.
  • Dedicated 24-hour-customer service channel: +55 0300 115 7007.
  • Access to the GOL Premium Lounges at São Paulo's Guarulhos International Airport and Rio de Janeiro's Galeão International Airport, at both the domestic and international terminals. This benefit extends to one companion (not necessarily under the same reservation/locator code).
  • Free access to the VIP lounge at the Brasília (BSB), Quito (UIO), Carrasco (MVD), Silvio Pettirossi (ASU), Viru Viru (VVI) and Punta Cana (PUJ) international airports, with 1 companion.
  • Access to international VIP lounges operated by partner airlines: Delta in Atlanta (ATL), Detroit (DTT), New York (JFK), Miami (MIA), Orlando (MCO), Santiago (SCL), Air France/KLM in Paris (CDG), Amsterdam (AMS), Aerolíneas Argentinas in Buenos Aires (EZE).

Once customers accrue 18,000 qualifying miles or 18 flight segments, they will be upgraded to the Gold category and can enjoy several benefits

 

Please note: the category must be valid at the time the benefits are used, not at the time the ticket is purchased.

See what benefits are available and enjoy:

  • On flights operated by GOL, you can check up to two bags weighing 23 kg (51 lbs) each, free of charge. (This benefit is exclusive to the Smiles account holder and is not cumulative with the baggage benefits provided by the fare type).
  • The accrual of 50% more bonus miles from all of their trips.
  • The accrual of a minimum of 500 miles on every domestic GOL flight.
  • Expiration of redeemable miles: 4 years.
  • Free of charge seat assignments for you and your companions travelling under the same reservation.
  • 50% discount on GOL+ Conforto seats for you and your companions traveling on the same reservation, depending on availability. This benefit is not available for group fares and charter flights.
  • Priority check-in.
  • Priority boarding.
  • The option to reschedule to an earlier flight that is up to 6 hours earlier than the original flight free of charge.
  • Exclusive customer service channel.
  • Access to the GOL Premium Lounges at São Paulo's Guarulhos International Airport and Rio de Janeiro's Galeão International Airport, at both the domestic and international terminals. One Gold member companion has also 50% off the reception counter price (not necessarily under the same reservation/locator code).

Once customers accrue 10,000 qualifying miles or 10 flight segments, they will be upgraded to the Silver category and can enjoy several benefits.

 

Please note: the category must be valid at the time the benefits are used, not at the time the ticket is purchased.

See what benefits are available and enjoy:

  • On flights operated by GOL, you can check your first bag weighing 23 kg (51 lbs) free of charge. (This benefit is exclusive to the Smiles account holder and is not cumulative with the baggage benefits provided by the fare type).
  • The accrual of 25% more bonus miles from all of their trips.
  • Expiration of redeemable miles: 3 years.
  • The option to reschedule to an earlier flight that is up to 6 hours earlier than the original flight free of charge.

Smiles customers accrue miles with all GOL tickets, including those offered with promotional fares or as part of limited-time promotions (feirões).

In addition to GOL tickets, customers can accrue miles with many other airlines and by purchasing products or services from GOL and Smiles partner companies.

Miles can then be redeemed for more trips or other products you choose and be used to upgrade to a higher category, giving you greater status on flights and providing you with exclusive benefits.


It’s easy to accrue miles

 
 

Domestic flights

With every R$ 1 you spend, you will earn a certain amount of miles based on the fare category:

  • Max: every R$ 1 equals 3 miles
  • Plus: every R$ 1 equals 2 miles
  • Light: every R$ 1 equals 1 mile
  • Promo: every R$ 1 equals 1 mile
 
 

International flights

Miles are accrued based on the distance between the origin and destination. If the distance of the segment is shorter than the minimum mileage accrual, GOL will ensure you accrue the minimum amount, according to your destination and the information below:

  • Premium Economy: 200% of the miles accrued
  • Plus: 150% of the miles accrued
  • Light: 100% of the miles accrued
  • Promo: 50% of the miles accrued

Please note! If you purchased tickets on or before February 28, 2019, click here to view the mileage accrual rules.

Minimum accrual for flights departing from Brazil

  • Flights from Brazil to other countries in South America: 1,000 miles
  • Flights from Brazil to countries in Central America: 3,000 miles
  • Flights from Brazil to countries in North America: 5,000 miles

Passengers will accrue the minimum number of miles if the distance of their segment is shorter than the minimum mileage accrual for that segment, but will accrue the actual number of miles of their segment if the distance is longer than the minimum.

Parceiras
 
 

Bonus

In addition to accruing miles according to their fare category, Smiles members also receive bonus miles based on their Smiles program category. Please note that bonus miles do not count toward upgrading to a category. Bonus miles are accrued according to the information below:

  • Diamond Category: 100% bonus miles
  • Gold Category: 50% bonus miles
  • Silver Category: 25% bonus miles
  • Smiles Category: No bonus miles
 
 

Number of segments flown also contributes to category upgrades

Only Smiles considers the number of segments flown with GOL and its partner airlines to help you upgrade to higher program categories and fly even more.

What’s more, Smiles is also the only company where segments paid for with miles count toward this total. Valid only for GOL flights.

To know how many of them you accrued on your trip, consider the origin and the final destination as a segment, excluding the conections.

For international flights with airline partners issued on GOL digital channels, 2 segments will be counted: the one operated by GOL and another operated by the airline partner. *

See below examples of flights with segments:

Exemplo Conexão

*Except for tickets issued by Smiles, when only GOL operating flights will be considered for upgrade.

Partners

You can also accrue miles by flying with GOL’s partner airlines, purchasing products or services from Smiles partner companies or redeeming the points you accrued on your credit card for Smiles miles at your bank.

Also, Smiles Diamond customers travelling abroad on Delta are entitled to some special benefits. See below:

 
 
 
 
 
 
 

Priority check-in: exclusive lines identified as “Priority check-in” will be available for Smiles Diamond customers.

Priority boarding: board the aircraft before passengers with Zone 1 tickets.

Priority baggage: baggage is tagged with priority tags and delivered to the carousel before other bags.

 
 
 
 
 
 
 

Free preferential seating: these seats are located in the front of the cabin and at emergency exit rows. Delta Comfort+ seats are also free of charge, subject to availability on the day of the flight.

Baggage: Smiles Diamond customers can check an additional bag under any Delta fare, and also have priority baggage checking and delivery.

Access to VIP lounges: in addition to having access to the GOL Premium Lounges in São Paulo (GRU) and Rio de Janeiro (GIG), passengers may enjoy the Delta VIP lounges in Atlanta (ATL), Detroit (DTT), Miami (MIA), New York (JFK), Orlando (MCO) and Santiago (SCL).

To enjoy all of these benefits, please enter your Smiles number when making a purchase.

Redeem

Redeem your Smiles miles for tickets or products and services at Shopping Smiles. To fly GOL with a Smiles ticket, visit www.smiles.com.br, select your destination and travel dates and issue the ticket by redeeming your miles.

With Smiles and its partners, you can redeem miles to fly to over 900 destinations in the world!

Learn more at www.smiles.com.br

Join Clube Smiles 1,000 to receive 6.000 miles instantly  

One complimentary one-way or round-trip ticket per year for a companion traveling under the same reservation/locator code as the Diamond customer. The complimentary ticket is only valid for flights in Brazil and other South American destinations operated by GOL. The free ticket is not eligible for accrual of milles nor segments for upgrade.

To obtain this ticket, the Diamond customer must enter his or her Smiles number when purchasing a ticket on the GOL website. The complimentary ticket allowance is one ticket per calendar year.

For example, if the customer is upgraded to the Diamond category in November, he will be entitled to one complimentary ticket from November to December of that same year and another one from January to December the following year.

Should the passenger be downgrade on March 31 and not have used the complimentary ticket during that year, he will lose it.

Please note:
Passengers using the complimentary ticket may not change to a reservation different than that of the Diamond customer.
Complimentary tickets may not be changed or cancelled. Should the passenger cancel the complimentary ticket or not arrive in time to board the flight, the complimentary ticket will be deemed used and no longer be available to the Diamond customer.

Click here for all information and rules regarding the issuing of complimentary tickets.

Smiles Diamond customers can make reservations through any customer service channel at no cost and also have the special advantage of being able to reschedule flights to any earlier time on the original date, which also applies to our partner airline Elite customers (Delta Skymiles Gold, Platinum and Diamond). Just provide your Smiles number.

The same option to reschedule to an earlier flight will be made available to any companion of a Diamond customer, provided the companion is traveling under the same reservation/locator code.

If the companion's ticket is changed to another date, the passenger will no longer be considered a companion of the Diamond customer and therefore will not be able to enjoy the benefit.

All domestic and international GOL flights may be rescheduled to an earlier time.

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