Do you need exclusive, quick and friendly customer service at the boarding area?
Then learn about our special space


Conte Comigo (Count on Me) is an area located within the boarding areas of the Brasília, Congonhas (São Paulo), Santos Dumont (Rio de Janeiro) and Galeão (Rio de Janeiro) airports. The area is equipped with telephones to contact the company’s Customer Service Center and Smiles Program directly and features self-service kiosks where you can:

  • Check your flight status

  • Change your seat

  • Reschedule to an earlier flight, reschedule to a later flight or cancel a flight

  • Change your flight in the case of reassignment

  • Print food, transportation, lodging and communication vouchers when necessary

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